I C Nivedha

9566045509 | nivenivedha333@gmail.com

Objective

Quest to work in a professional atmosphere which will enable to widen my skill and knowledge therefore

seeking for a challenging role where I can enhance my professional skills and strengthen my performance

by achieving the organizational goal.

Experience

Organizarion : TATA COMMUNICATIONS 2019 Jan - 2021 Mar

Currently working in the area of Change Management ,Incident management that includes technical

grounds such as ITIL process.

Ensure task acceptance and approvals in a timely manner according to guidelines. -

Played an active role in major projects and able to work in complex situations. -

Ensuring project quality deliverables. -

Demonstrated track record of successfully managing large and complex consulting engagements -

including managing and interfacing with senior level client executive.

Manage activities in change projects.Including engaging stakeholders in the change effort and -

documented reports/agendas for various meetings.

Actively participating and driving CAB meeting. -

Regular followup with technical teams until the root cause is identified. -

Educating the technical teams about Incident/Changemanagement process and -

methodologies.

Work closely with the technical teams to configure alerts on the configuration items and maintain constant -

monitoring on ensuring effective quality.

Familiarity in telecom functional areas and ability to transit plans into actions. -

Job Responsibilities

Leading the change management activities after the structured process framework.

Evaluating the change impact and organizational readiness to limit potential risk.

Evaluating the RFC,impact and organizational readiness.

Skills

Dynamic team player

Effective in time management

Effective communication and strategic planning skills

Practical knowledge in business process,IT service management and incident management.

Education

PERI INSTITUTE OF TECHNOLOGY 2014-2018

B.E Electronics and Communication Engineering

Technical Expertise

Best Practices and Standard

CCNA Certified

C/C++/Core Java

Functional Management

IT service Management-Incident/Change

Languages

Tamil

English

Declaration

I here by endorse that all the particular furnished above is true to the best of my knowledge and belief.