Curriculum Vitae

George O. Manna
29 Vazey Way, Hobsonville, Auckland 0618
Mobile Number: 021483320
Email Address: georgemanna43@gmail.com

Personal Profile and Qualifications:

I have acquired hospitality work here in New Zealand and several years of work experience in the IT
Industry in The Philippines.
These experiences have enhanced my ability to think and work productively under pressure. I possess
a hard-working ethic in pursuit of excellence resulting in high goal attainment. I am self-motivated,
easily establish excellent rapport with others and can quickly identify needs and problems, and then
provide solutions. I have always loved to deal with people and believe that this enthusiasm shows in
my work. I respond well to a challenge and enjoy the opportunity.

Work Experience:

Head Chef/Baker and 2IC Cafe Manager

March 2023 - Present
Country Bake Northland Ltd.

Jobs responsibilities:
● Food preparation.
● Baking.
● Confidence in menu development and costing, and financial management
● knowledge of New Zealand food control and safety regulations
● Keeping our hot and sweet and savory cabinets fresh and full by preparing and making a wide
range of foods.
● Managing inventory management, including ordering supplies and maintaining appropriate
stock levels and rotation.
● Recruit, train and supervise staff to hire standards of service
● Working at till and providing customer service.
● Provide an excellent food and beverage service for customers.
● Ensuring all foods are presented and served in a timely manner and in the correct sequence. ●
Adhere to all New Zealand food control and safety regulations and maintain a high standard of
cleanliness and hygiene in the café and kitchen including dishwashing.
● Ensure all kitchen equipment is used safely and is properly maintained.
● Regularly check food quality and safety.

Vazon Group – IT Administrator

Nov 2019 – March 2023
LKG Tower, 6801 Ayala Ave, Makati, Metro Manila, Philippines
Jobs responsibilities:
● Managing and customizing the website
● Application maintenance, testing, deployment, user management
● Making and checking integrations with the other third party
● Monitoring the backend of the company and website. Checking
Manage and improve online content, considering Google Analytics and communicating
with the SEO team.
● Updating the website, uploading banners, promotion and offers
● Develop specific campaigns to create and maintain high levels of player interaction.
● Prepare online newsletters and promotional emails and organize their distribution
through various channels.
 ● Provide creative ideas for localized content marketing and update websites.
● Creating ticket in JIRA
● Performs any other projects or tasks as assigned by the CEO
● Stay up to date with digital technology developments
● Perform IT Related support for projects and activities as directed (Inventory, fixing
assets of the company)
● Contribute to the system administration knowledge base

Silver Goose8 - CSR Online Gaming (Game Tester) Feb 2018 – Nov 2019
BGC, Taguig City, Philippines
Jobs responsibilities:
● Testing new or updated games like slots, live casino and sport books. Giving some feedback to
developers if it’s good to publish now in the online gaming website. ● Experience in different
software testing like Katalon and Firebase software. ● Creating and managing tickets in JIRA.
● Answering customer concern using chat and email. Ensuring first time resolution on
their queries giving them a stress free/positive experience.
● Monitoring, measuring and preventing fraud
● Deliver performance evaluations (bi-yearly) for direct reports in addition to regular
weekly meetings.
● Investigate cases raised by the system to highlight possible game fraud
● Verify game play to ensure fair play before any cash out is verified
● Review and handle cash out requests
● Perform necessary customer checks upon sign-up and throughout use of service.

Puzzle Box Inc. - CRM Specialist (Social Media Moderator) October 2016 -
February 2018
McKinley Hill, Taguig City, Philippines
Job responsibilities:
● Answering customer concern via chat, email and comments.
● Create various content types with relevant tone and style, adhering to the respective style
guides.
● Scheduling or posting content for the brand.
● Target content to specific audiences and focus on trending topics.
● Facebook/ IG audience analysis and ads insights.
● Monitoring and moderating different social media platforms like (Twitter, Facebook and
Instagram) of a brand.
● Handling/managing the insights also the google analytics.

Reference:
Graeme White
CEO/Director Vazon Group
T +61 448 498 113
Email: gwhite@vazongroup.com

Let me know if you still require more references.

I hereby certify that the above information is true and correct to the best of my
knowledge and ability.
GEORGE O. MANNA
Applicant