Consumer Durables -Terms and Conditions

Definitions
(i) "Terms and conditions" means and includes the contractual rights, obligations and the Application, Schedules/attachments hereto or
supplemental Contract(s), modifications, alterations, addendum as amended and /or modified by TVS Credit from time to time and
accepted by the Borrower either physically or online or through web or mobile during the subsistence of the Contract(s).
(ii) "Acceptable Means of Communication" shall mean the modes of communication which can be used by either party to provide any
information in relation to a Loan to the other party and with reference to Borrower, shall mean a telephonic call on the registered
mobile /landline number of the Borrower as provided in the Application Form; or email/s on the registered email address of the
Borrower; or text message/s to the registered mobile number of the Borrower; or any written notice sent by courier /post on the
registered postal address of the Borrower, and TVS Credit , shall mean a telephonic call on the designated mobile/landline number of
TVS Credit as provided on the Website; or an email/s on the designated email address of TVS Credit ; or text message/s on the
designated mobile number of TVS Credit; or a written notice sent by courier/post on the postal designated address of TVS Credit.
(iii) "Consumer Durables" shall mean specified consumer durables, and such other products and/or services as may be approved by
TVS Credit in its sole discretion from time to time.
(iv) "Dealer/Merchant" refers to dealers or merchants who are registered and enrolled with TVS Credit in connection with purchase of
the Products by the Borrower.
(v) "Dealer/Merchant Account" refers to the designated account of a Dealer or Merchant which is registered by the Dealer or Merchant
with TVS Credit, from time to time.
(vi) "ECS" or "NACH" refers to electronic debit clearing services or electronic payment services, participation in which has been
consented to in writing by the Borrower, for facilitating the payment of EMI, fees and other applicable charges to TVS Credit in
connection with the Loan availed by the Borrower.
(vii) "Financial /Loan Terms" shall mean the Loan amount or the financial facility applied for or availed of by the Borrower from TVS
Credit and includes the EMI, Loan tenure, applicable interest, fees, charges and such other payment terms.
(viii) "Mode of Application" shall mean the availing of Loan by a Borrower by either of the following mode as permitted by TVS Credit:
submitting an Application Form to an authorised TVS Credit Representative; or
submitting an Online Application.

(ix) "Online Application" means direct application made by the Borrower to TVS Credit on TVS Credit's web portal or TVS Credit's
mobile application.
(x) "Valid Confirmation" shall mean the acceptance of the Loan Terms by the Borrower by, as the case may be, accepting the Loan
Term Sheet or entering the Transaction Code at the Dealer or Merchant outlet or on TVS Credit's online portal wherever applicable.
(xi) "InstaCard Programme Enrolment" shall mean the term loan facility program offered by the Company and consented to, by the
Borrower(s), by paying the necessary fee, wherein the Borrower subject to meeting the eligibility criteria may be issued the
InstaCard with Existing Member Identification Number, as per the sole discretion of the Company as per the terms of the
Transaction Documents.
(xii) "InstaCard/Card" shall mean a physical or virtual card carrying the unique Existing Member identification Number, issued to the
Borrower in terms hereof, (without any attached functionality of performing a financial transaction through the card) for the
purpose of: (i) easy customer identification; (ii) tracking the usage of eligible loans availed by the Borrowers under the InstaCard
Programme; and (iii) any other function as designated by TVS Credit. It is clarified that InstaCard is not a credit card, debit card,
prepaid instrument or a card with a stored value.
(xiii) ACH Failure/Mandate Rejection Charges: This Charge is levied in case of default in payment of Equated Monthly Installment
(EMI) by reason of the Repayment Instrument(s) being rejected for any non-technical reason.
(xiv) Bank Transfer Annual Charge: This Charge is applicable for customers who have opted for the Standard Plan under the Insta Card
Program. This Charge is levied on the Customer for transfer of applicable credit limit amount to his bank account for utilization of
the same by the Customer.
(xv) Bounce Charge: In case of default by reason of the Repayment Instrument(s) being dishonored, the Company shall Charge the
Customer bounce Charge towards its dishonor.
(xvi) Cash Collection / Visit Charges: Charges payable by the Customer towards collection of EMI amount defaulted payable to the
Company to cover the expenses for the collection of debt from the Customer.
(xvii) Change in Repayment Frequency: The Charge levied to change the frequency of EMI which was agreed by the Customer.
(xviii) Copy of Loan Agreement: Charge levied by the Company on the Customer for issuance of a copy of the loan agreement. These
Charges are applicable to any document pertaining to the loan that the Customer requests from the Company.
(xix) Credit Verification Charges: Charges paid to the Credit Agencies to verify the Customer's credit behavior and the credit score to
understand the repayment ability of the Customer before the sanctions of the loan.
(xx) Duplicate NOC/NDC Charges: This is charged for issuance of duplicate No Objection Certificate (NOC) or No Dues Certificate
(NDC) based on the Customer request.
(xxi) Duplicate Re-payment schedule: Charges paid by the Customer for issuance of duplicate statement of the loan account of the
Customer.
(xxii) EKYC Charge: This Charge is payable by the Customer to the Company for verification of the KYC documents of the Customer as
 per the KYC policy and credit policy of the Company.
(xxiii) Enrollment Charge: This is a one-time Charge levied by the Company for enrolling the Customer to the Insta Card Program of
the Company.
(xxiv) Field Investigation Charge: The Charges payable by the Customer towards the cost incurred by the Company for carrying out
the field investigation to verify residential or office address of the Customer as per the Credit Policy of the Company.
(xxv) Foreclosure Charge: This Charge, also known as Prepayment Charge or Pre-closure Charge is levied in case Customer repays
their full loan amount before the end of its term to cover the lost interest revenue from the early closing of the loan.
(xxvi) Foreclosure Statement Charges: This Charge, also known as Prepayment statement Charge or Pre-closure statement Charge is
paid by the Customer for issuance of the foreclosure Statement for the loan account of the Customer.
(xxvii) Insta Card Program Renewal Charge: This Charge shall be levied for extension of the Insta Card Program beyond the program
period.
(xxviii) Insurance Premium Charges: The premium paid by the Customer on actuals for availing the insurance policy for securing the
loan issued to the Customer.
(xxix) Legal, Repossession & Incidental Charges: Charges payable by the Customer towards the cost incurred for repossession of the
hypothecated asset by the Company. The repossession Charges include the costs of hiring a recovery agent, storing and managing
the asset of the Company till they can be sold, preparing the asset for sale and such other Charges, as applicable.
(xxx) Loan cancellation Charges: Charges payable by the Customer in case he cancels the loan post sanction of the loan.
(xxxi) Loan Re-Booking Charges: This is a Charge levied by the Company on the Customer for re-booking the loan which was already
cancelled.
(xxxii) Loan Restructuring Charges: This Charge is applicable if the Customer renegotiates and changes the loan conditions with the
Company to avoid default on the existing loan and to manage the repayment of loan principal and interest due.
(xxxiii) Mandate registration Charges: Charges payable for registration of standing instruction to Customer Bank that authorizes to
credit or debit a certain amount of money as EMI for Customer loan and credit in the Company's account periodically. ECS debits
are handled by the NACH (National Automated Clearing House) under NPCI (National Payments Corporation of India).
(xxxiv) NeSL Charges: The Charges levied by NeSL for authenticating debt of the Customer before availing the Loan.
(xxxv) Penal Charges/Late repayment Charges: Penal Charges also known as Late Repayment Charges are charged if the Customer
delays the payments of EMIs payable to the Company on the agreed due date.
(xxxvi) Physical Card Issuance Charge: This Charge shall be levied for issuance of physical card under the Insta Card Program on
specific request of the Customer.
(xxxvii) Post Asset Verification Charge: The Charge payable by the Customer to the Company for verification of the asset post
disbursement for verifying the same with the details of the asset for which the loan was availed.
(xxxviii) Processing Charge: Charges payable by the Customer to cover the administrative cost for the application of the loan process.
(xxxix) Stamp Duty/Stamping/Franking Charges: The Stamp duty payable by the Customer while availing the loan to be engrossed in
the Loan agreement executed by the Customer and the Company on actual basis.
(xl) Statement of Accounts/Loan Statement: Charges paid by the Customer for issuance of statements of accounts pertaining to the
loan account of the Customer by the Company.
(xli) Swap Charge: The Charge payable by the Customer upon the request to change the repayment mode.
(xlii) Value Added Services: Mobile Protection and T-Health: Applicable Charges payable if the Customers avails these Value-Added
Services.
(xliii) "Credit Health Report (CHR)" refers to the credit information report and credit rating maintained by various authorized Credit
Information Companies (CICs) in India.

1. LOAN, DISBURSEMENT, INTEREST, FEES AND REPAYMENTS

1.1. Subject to the terms and condition contained herein, the Loan may be granted by the Company to the Borrower(s). The Loan may be
disbursed in full or in installment or in such other manner as may be decided by TVS Credit. The Loan may be disbursed to such
other person/s as may be designated by the Borrower(s); provided however that disbursement if any made by TVS Credit to the
aforesaid designated person/s shall not affect the obligations of the Borrower(s) in relation to the Loan and such disbursement of the
Loan to the designated person(s) shall be deemed to be the Loan granted to and availed by the Borrower(s).
1.2. The Borrower(s) shall pay interest on the Loan amount at the rate specified in the Loan Summary Schedule. The interest on the Loan
shall be calculated on a daily basis with monthly rests on the outstanding principal balance. The interest on the Loan shall begin to
accrue from the date of issuance of loan cheque, (TVS Credit will disburse by cheque/ECS transfer/NEFT/RTGS/SI or by cash to the
borrower) irrespective of the time taken for transit, collection, realization of the cheque by the Borrower(s) or his bank.
1.3. TVS Credit shall however at its discretion, be entitled to revise upward or downward, prospectively, the rate of interest applicable for
the Loan having regard to the applicable regulation, conditions in the money market, cost of fund and availability of the loanable
funds at the relevant time.
1.4. The Borrower(s) shall repay the Loan along with interest in equated monthly installments (EMIs) on the due dates and in the manner
specified in the Loan Summary Schedule.
1.5. TVS Credit shall be entitled to at all times to vary the amount of instalment or the period or the manner of repayment of the said
 Loan, on account of revision of in the rate of interest or otherwise and the Borrower(s) shall repay the Loan in the manner as may be
stipulated by TVS Credit. The repayment schedule of the Loan is without prejudice to the rights of TVS Credit to re-compute the
interest in case of variation of the interest and on such re-computation the payments shall be made by the Borrower(s) in accordance
with such amended repayment schedule as may be intimated by TVS Credit to the Borrower(s).
1.6. Any dispute or difference of any nature whatsoever shall not entitle the Borrower to withhold or delay payment of any monthly
installments or other sum and TVS Credit shall be entitled to present the PDCs /ECS/ACH mandate to the bank of the Borrower on
the due dates.
1.7. The Borrower(s) shall bear and pay to TVS Credit fees and charges as specified in the Loan Summary Schedule which would include
but not limited to documentation and processing charges (non-refundable), Pre Installment Interest (if applicable) , cheque bounce
charges, cheque/ECS swap charges, delayed payment charges, prepayment/foreclosure charges and any fee or charges, statutory or
otherwise, payable in respect of the Loan.
1.8. TVS Credit shall be entitled to revise the above fee/charges with due notice to the Borrower(s). In addition to the above charges, the
Borrower(s) shall also bear, pay and reimburse to TVS Credit, all charges relating to interest tax, goods and service tax (GST), duties
(including stamp duty), and taxes (of any description as may be levied from time to time by the government or other authority) and all
other cost and expenses whatsoever in connection with (a) application for and the grant and repayment of Loan;(b) recovery and
realization of the Loan together with interest, any charges towards legal cost etc., that may be incurred towards recovery of dues ;(c)
enforcement proceedings, if any.
1.9. The Pre Installment Interest, advance installment, insurance premium, documentation charges, transaction/processing charges and/or
any other charges under or in connection with the Loan will be deducted from the Loan and only the net amount of the Loan after the
deduction of such fees and/or charges shall be disbursed to the Borrower(s).
1.10. The Loan shall be repayable forthwith on demand, and accordingly, notwithstanding a repayment schedule for the Loan, TVS Credit
shall have the right to be paid forthwith on demand the entire amount outstanding under the Loan along with all other dues, including
interest in respect of the Loan.
1.11. The Borrower(s) shall pay to TVS Credit margin money and/or such number of installments in advance, if any, as set out in the Loan
Summary Schedule at the time of execution of the Contract(s). The advance installments, if any paid, shall be adjusted against the
installments in the manner set out in the Loan Summary Schedule.
1.12. The Borrower(s) shall issue postdated cheques (PDC)/ECS/ADM/SI for the repayment of the loan. The Borrower(s) acknowledges
that ECS/ACH/SI mode of repayment is over and above the PDC's issued in favour of TVS Credit. The Borrower shall have the
option of paying the monthly installment by way of cash with the prior consent of TVS Credit.
1.13. The Borrower hereby shall authorise TVS Credit to destroy PDC(s) (if any) in the possession of TVS Credit upon repayment of the
Loan together with costs, charges and expenses, by the Borrower to the satisfaction of TVS Credit.
1.14. The Borrower shall not change the name or constitution or close the bank account, from where the PDC's /ECS /ACH /SI mandates
are live, without the prior consent of TVS Credit. The Borrower herein shall pay the cheque /ECS /ACH or other bounce charges and
overdue interest till date of payment of the cheque amount, in addition to remittance of the cheque amount.
1.15. The Borrower(s) shall not use the Loan (or any part thereof) for any purpose other than the purpose specified in the application form,
or for any speculative, improper or illegal or unlawful purposes/activities.
1.16. In the event of two or more Borrower(s), the liability of the Borrower(s) to repay the Loan and to fulfil the obligations under the
Contract(s) shall be joint and several and co-extensive.
1.17. All payment to be made by the Borrower(s) to TVS Credit under or pursuant to this Contract(s) shall be made free and clear of and
without any deduction for or on account of any tax deduction, so that TVS Credit receives and retains (without any liability for such
deduction) a sum equal to the sum which it would have received had such deduction not been made or required to be made. Service
tax and all other applicable taxes or other statutory levies, if any, will be charged to and payable by the Borrower(s).
1.18. TVS Credit has the right to demand borrower to remit all his dues if retiring before the age of superannuation.
1.19. Borrower shall not be a director /partner / member of any other bank or financial institution including NFBC/ Scheduled / co-
operative banks.
1.20. The Borrower shall during business hours permit TVS Credit to inspect the place of business of the Borrower and also agrees to
produce any documents /additional documents as may be required by TVS Credit from time to time.
1.21. In the event of default in making repayment of any of the monthly or periodic installments or any other amount due in relation to the
Loan, the Borrower(s) shall be liable to pay Additional Interest at the rate specified in the Loan Summary Schedule. The delayed
payment charges shall be in addition to any other charges, which the Borrower(s) is/are liable to pay to TVS Credit in terms of the
Loan.
1.22. The Borrower shall repay the EMIs without any reminders or notice.
1.23. The Borrower(s) shall also be entitled to pay the installment in advance, if any applicable; however TVS Credit shall not be liable to
pay any interest on the installment paid in advance.
1.24. The Borrower undertakes and agrees that he/she will not sell or alienate the Product/s to any third party until the repayment is made to
the satisfaction of TVS Credit, solely responsible to make good to the TVS Credit against any claim or damages of whatsoever nature
from any third party on TVS Credit in this regard.
1.25. Any change in the address or KYC or any other documents submitted by Borrower(s) at the time of availing the loan, shall be notified
in writing, within thirty days of such change by the Borrower.
2. EVENT OF DEFAULT AND CONSEQUENCES OF DEFAULT
2.1. An event of default shall be deemed to have occurred if:
a) The Borrower(s) commits a breach of any of the terms and conditions contained in this Contract(s); or
b) The Borrower(s) fails to pay/repay any installments or any other payment on or before the due dates; or
c) The Borrower(s) commits any default under any other Contract(s) with TVS Credit or other bank and financial institution; or
d) It is found that Borrower(s) has made any misrepresentation to TVS Credit; or
e) The Borrower(s) commits an act of insolvency or if the Borrower is declared insolvent or bankrupt or if a liquidator, receiver
or an officer is appointed in respect of any property or estate of the Borrower(s) or if the Borrower(s) makes any application
for declaring himself to insolvent or if an application for declaring the Borrower(s) to be insolvent is made or any order is
passed by the competent court or authority for taking the Borrower(s) into insolvency; or
f) The Borrower(s) or any partner or director of the Borrower(s) ceases to carry on the declared profession/business; or
g) There is any change in the status or constitution of the Borrower(s) and such change is considered by TVS Credit to be a
material change; or
h) There exist any circumstances which in the opinion of TVS Credit prejudicially affect or may affect the TVS Credit'S interest
or the Borrower's ability to repay the Loan.
i) The Borrower(s) disposes/dismantles/commits any act detrimental to the hypothecated properties prior to the closure of the
Loan.
2.2. Without prejudice to the TVS Credit's other rights, if the borrower fails to pay any amount payable under the Contract(s) or of any
amount becoming due and payable or if any event of default occurs the company shall be entitled to take appropriate legal
proceedings against the borrower (s) and guarantor(s).
a) The Borrower shall not prevent or obstruct TVS Credit or its agents from taking possession of the consumer durables
including locking of mobile phone/tablet/any other electronic gadgets purchased through the credit facility availed hereunder
(hereinafter referred to as the said Product /Service).
b) Inspite of intimation by TVS Credit, if the borrower fails to settle the outstanding dues along with all other charges/ expenses
prior to sale/auction of the Article(s), TVS Credit will be entitled to sell, give on hire, or otherwise deal with the Article/s by
public or private auction or private sale without being liable for any loss, and to apply the net proceeds there of firstly
towards the satisfaction of all costs incurred in respect of such sale, and or deduct secondly towards payment of the balance
of the interest and other sums payable by the borrower to TVS Credit and then towards the outstanding principal amount of
the sanctioned loan and if there is any surplus, after adjustment and payment of all taxes charges etc on the transaction , TVS
Credit shall pay such surplus amount to the Borrower(s). However, the company would hand over possession of the Article
or Product to the borrower any time after repossession and before concluding the sale transaction in the event the Borrower
clears all the dues to the satisfaction of TVS Credit.
c) If the Borrower(s) purchase/s mobile phone/tablet/any other electronic gadgets, he/she unconditionally authorizes TVS
Credit to send reminders/ blinker notification messages or to lock the mobile in the event of any delay of payment of EMIs
including the charges etc., and if the default continues, until the Borrower(s) clear such dues. The borrower shall pay the
shortfall or deficiency, if the net sum realized by such sale/assignment of hypothecated property is insufficient to pay the
dues.

3. OTHER TERMS AND CONDITION

3.1. TVS Credit shall have a lien over all the Product/s of the Borrower(s) purchased through this Facility / in TVS Credit control and a
right to set off against any monies due from the Borrower(s) to TVS Credit and to combine all accounts of the Borrower(s) for
recovery of TVS Credit dues.
3.2. The Borrower(s) shall not directly or indirectly assign or transfer all or any of its rights, benefits or obligations under the Contract(s)
and/or the Loan.
3.3. TVS Credit may, at any time, without any consent of or reference to the Borrower(s) be entitled to sell, assign, securitize, novate or
transfer all or any of its rights, benefits and obligations under this Contract(s) to any person in whole or in parts and in such manner
and on such terms and conditions as TVS Credit may decide any such sale, assignment or transfer shall conclusively bind the
Borrower(s).
3.4. TVS Credit shall have full power and authority to appoint one or more third parties of TVS Credit choice to verify any fact or
information furnished by the Borrower(s) and/or to transfer or delegate to such third parties the right and authority to take all
acts/steps as are necessary for TVS Credit to take in order to recover /receive amounts due to TVS Credit or collect on behalf of TVS
Credit all unpaid amounts under the Loan, attend the office or residence of the Borrower(s), receive the amounts due, and generally
perform all lawful acts as the third party may consider appropriate for such purposes.
3.5. TVS Credit is authorised to exchange, share, disclose or part with all the information and details relating to the Borrower(s) existing
loans and/or repayment history to any business entity with whom the TVS Credit has or may have any business tie-up in future,
banks, financial institutions, credit bureaus, agencies, statutory bodies etc. as may be required or as they may deem fit. The Credit
Bureau and any other agency so authorized may use and process the said information and data disclosed by the TVS Credit in the
manner as deemed fit by it/them.
3.6. I/We understand and agree that the commencement of policy coverage will start from the date of disbursement of loan and any claims
on risk prior to disbursement date will not be entertained.
3.7. Terms and Conditions for Credit Health Report (CHR):
1. This report is prepared exclusively for customers of TVS Credit Services Limited (TVS Credit) powered by CreditMantri
based on credit information details obtained from Equifax as consented by you. TVS Credit will only act as a facilitator and
will not have access to the said credit information details. TVS Credit will not be held liable to you for any services provided
by CreditMantri under whatsoever circumstances.
2. In case you notice any errors on the accounts or personal details reported, you may write to ecissupport@equifax.com. Please
remember to quote the Report ID and date of Report in your query.
3. The Service provided to you is based on your credit information report and credit rating maintained by various authorized
Credit Information Companies (CICs) in India and any other financial information that you may choose to provide to
CreditMantri or authorize/ give consent to obtain from such CIC. Therefore, you hereby understand and acknowledge that
the reports and analysis provided to you by CreditMantri is based on CreditMantri's commercially reasonable efforts.
4. The report will be sent as a link to your registered mobile number via SMS.
5. The Customer shall make his/her own best judgments at their own risk. TVS Credit shall not be liable for the accuracy and
reliability of the report provided to the customer by CreditMantri.
This report includes the CHR order cost of Rs. 589 (Including GST Charges). The report will be sent only by CreditMantri within 5
(five) working days from successful payment debit.

4. PREPAYMENT
4.1. The Borrower(s) shall prepay the Loan amount either in full or partly and interest outstanding under this Contract(s) after the expiry
of first six (6) months of the Loan tenor. In the event the Borrower(s) exercises its right to prepay, TVS Credit shall be entitled to
charge prepayment fee/charges at the rate /revised rate specified in the Loan Summary Schedule.
4.2. The amount pre-paid shall be first used to credit the overdue charges, bank charges, legal expenses if any, Arrears of installments,
interest due upto date for the current month, the current month EMI, foreclosure / pre-payment charges and other expenses as
mentioned in this Contract(s). If any amount remains meeting the charges then it shall be adjusted towards the principal amount.

5. REMEDIES OF TVS Credit

At any time after the occurrence of an event of default, as aforesaid, then notwithstanding anything to the contrary herein
contained:
5.1. TVS Credit shall be entitled at its absolute discretion, to declare that the Loan and all interest accrued and all costs, charges, expenses
and other sums outstanding under this Contract(s) and the Loan are immediately due and payable to TVS Credit, whereupon the same
shall be come immediately due and payable by the Borrower and the Borrower shall pay all the amount and/or the Contract(s) in
accordance with the terms of the notice any further notice or other legal formalities of any kind.
5.2. TVS Credit shall be entitled to exercise any right, power or remedy permitted to it by law, including by suit, in equity, or by action at
law, or both, or otherwise, whether for specific performance of any covenant, condition or term contained in the Terms and
Conditions or Loan Contract(s) or for an injunction against a violation of any of the terms and conditions of the Contract(s), or in aid
of the exercise of any power or right granted in the Contract(s).

6. SECURITY
6.1. The Borrower, as the sole legal and beneficial owner of the Consumer Durables and as security for the due, prompt and complete
payment of the Loan Terms, does hereby hypothecates by way of a first ranking, sole and exclusive charge in favour of TVS Credit,
all rights, title, interest and benefit in the consumer durables.
6.2. TVS Credit shall be entitled at its absolute discretion, enforce the security created pursuant to clause 6.1 of this Contract and exercise
any and all rights, powers, remedies, authorities and/or discretions acquired by it in respect of the Hypothecated Properties under this
Contract and applicable Laws.
6.3. TVS Credit is empowered to authorize its employee/agency/authorized representative to enforce the security by taking possession of
the hypothecated properties in case of happening of an event contained in Clause 2 of this contract for which the borrower shall
cooperate without any protest or demur and undertake to surrender the hypothecated properties unconditionally.

7. RELEASE OF NO DUE CERTIFICATE (NDC)

(i) The No Due Certificate (NDC) shall be available in the SAATHI application/Customer Portal within 30 (thirty) days of the closure or
settlement of all Loan Accounts (if any) by the Borrower. The Borrower shall view and download the NDC from the above
applications by using his/her registered mobile number.
(ii) If the Borrower is unable to download the NDC from SAATHI application/ Customer Portal, upon the request of the Borrower and on
verifying the request, the Lender shall dispatch the NDC to the registered address of the Borrower mentioned in the loan application
or the Borrower can also collect the NDC from the branch office which is mentioned in the Loan Application and in Sanction Letter.
(iii) In the event of the demise of the Borrower, the Legal heir(s) of the deceased Borrower shall contact the Helpdesk team at
helpdesk@tvscredit.com and submit self-attested Identity Proof, along with a copy of death certificate of the deceased Borrower,
legal heirship certificate duly attested by Gazetted Officer and a notarized affidavit from other legal heirs (if any) authorizing such
legal heir to collect the NDC. Upon verification, the NDC shall be released to the legal heir by the Lender.
(iv) The Lender shall ensure to release NDC to the Borrower within the stipulated time limit mentioned in clause (i) and in case of any
delay in releasing the NDC, the reason for such delay shall be communicated by the Lender to the Borrower through SMS/ WhatsApp
in registered mobile number/ or by issuance of intimation letter to the communication address or mobile number, as specified in the
Loan Application Form.
(v) In case of loss of NDC, the Borrower shall download another copy of NDC, by using the SAATHI application / Customer Portal by
signing in using the registered mobile number. In the event of loss of physical NDC, as mentioned in Clause (ii) the Borrower shall
obtain the duplicate copy of NDC, by paying the charges for issuing duplicate NDC to the Lender, as mentioned in the Loan
Agreement.

8. TVSCS being a Group Master Policy Holder will cover the Loan Amount provided by the Borrower. TVS Credit will collect the
insurance premiums from the Borrower at timely intervals and the complete amount will be transferred to the insurer.

9. ELECTRONIC MEDIA
9.1. The online acceptance of the Contract(s) on the Website results in a binding contract between the Parties.
9.2. The transmission of the Contract(s), terms and conditions, instructions, acceptance and communications through electronic means
such as email, facsimile, SMS text messaging, websites, online acceptance etc, (Electronic Media) involves number of risks including
fraudulent alterations and incorrect transmissions and absence of confidentiality. However, the Borrower may be desirous of receiving
Communications from and providing Communications to TVS Credit through the Electronic Media for various matters under this
Contract(s) including in relation to the Loan and operation thereof.
9.3. In consideration of TVS Credit permitting the same, the Borrower hereby irrevocably confirms and undertakes as under:
a) TVS Credit shall be entitled (without being bound to do so) to rely upon the communications provided through electronic
media (and believe the same to be genuine) for their requirements. In case of any question as to what were the
communications provided or received, the records of the electronic media received by TVS Credit shall be treated as final,
conclusive and binding.
b) The Borrower has ensured and shall ensure that the Communications provided through the electronic media to TVS Credit
are provided by the Borrower and hereby agrees and confirms that TVS Credit shall not be responsible for conducting any
verification whatsoever in this regard.
c) The Borrower is aware and confirms that TVS Credit is agreeing to act on any communications provided through electronic
media only by reason of, relying upon the undertaking contained therein.
d) TVS Credit shall not be liable for any consequences or any act or refusal or omission to act or deferment of action by TVS
Credit.

10. ARBITRATION & JURISDICTION

If any dispute, difference, or claim arises between any of the Obligors and the Lender in connection with the Facility or as to the
interpretation, validity, implementation, or effect of the Facility Documents or as to the rights and liabilities of the parties under the
Facility Documents or alleged breach of the Facility Documents or anything done or omitted to be done pursuant to the Facility
Documents, the same shall be settled by arbitration by a sole arbitrator to be appointed by any of the following institutions:
a. The Council for National and International Commercial Arbitration having its office at Unit No.208, 2nd Floor, Beta Wing,
Raheja Towers, Nos.113-134, Anna Salai, Chennai - 600002
(Or)
b. Centre for Online Resolution of Disputes having its office at F-14, 3rd Cross, Manyata Residency, Manyata Tech Park,
Bengaluru - 560045
(Or)
c. Madras Alternative Dispute Resolution Centre having its office at C-40, 2nd Floor, 2nd avenue, Anna Nagar West,
Chennai-600040.
(Or)
d. ADR E-Sarvatra Private Limited having its office at 63, Palace Road, Vasanth Nagar, Bengaluru- 560052
(Or)
e. Madras Arbitration Solutions LLP, 11/16, Francis Joseph Street, Parrys, Chennai -600001
(Or)
Any arbitral institution designated under the provisions of the Arbitration or Conciliation Act, 1996 ("the Act") or any panel of
arbitrators maintained under the provisions of that Act.

Hereinafter referred to as ("Institution") in accordance with the rules of the Institution as prevailing and as amended from time to
time.

The arbitration proceedings shall be based on documents only which shall be conducted through the exchange of e-mail and/or any
other mode of electronic communication as permitted by the rules of the Institution or through an online dispute resolution by the web
portal offered by the Institution. The parties hereby agree that the arbitral proceeding shall be conducted in electronic mode and all
 pleadings and documents will be exchanged electronically. There shall be no in-person and/or oral hearings except in certain
exceptional circumstances as the sole arbitrator may deem fit upon the request of either of the parties. In such instances, the hearings
shall be conducted virtually at the sole discretion of the arbitrator. The seat of arbitration for all purposes shall be at Chennai, the
language of arbitral proceedings shall be English.

In the event the arbitrator to whom the matter is originally referred, resigns, or dies or is unable to act for any reason, the Institution
shall appoint another person in his/her place to act as an arbitrator who shall proceed with the reference from the stage at which it was
left by his/her predecessor.

The arbitrator so appointed shall have the power to pass an award and also to pass interim orders/directions as may be appropriate to
protect the interest of the parties pending the resolution of the dispute. A certified copy of the award passed by the arbitrator, a
digitally signed copy of the same, or a scanned copy of the same shall be sent to the parties through e-mail or any other electronic
mode including the web portal as the Institution deems fit which shall be considered as a signed copy.

All notices, processes, and communications between the parties with respect to the arbitration proceedings shall be through e-mail or
any other mode of communication permitted by the Institution notwithstanding the notice clause contained in the Agreement which
shall continue to apply to all other communications between the parties.

It shall be the responsibility of the Lender and Obligor(s) to maintain sufficient space in the e-mail account and/or in any other mode
of electronic account(s) and also to have supporting applications/software in their computer/mobile/any other electronic device to
access the electronic documents sent to them. It shall also be the responsibility of the Lender and Obligor(s) to save the emails in the
address book. The delivery of emails to spam, promotion, etc., shall also be a deemed delivery.

The courts at Chennai shall have exclusive jurisdiction in respect of matters arising under this Agreement including any application
for setting aside the award/appeal and the Lender/ Obligor(s) shall not object to such jurisdiction. The arbitration shall be conducted
under the provisions of the Arbitration and Conciliation Act, 1996 together with its amendments, any statutory modifications, or re-
enactment thereof for the time being in force. The award of the arbitrator shall be final and binding on all parties concerned. The cost
of arbitration shall be borne by the Borrower.

11. MISCELLANEOUS
11.1. The Mode of Application will be available subject to Applicable Laws including the Telecom Commercial Communication Customer
Preference Regulation (TCCCPR), 2018. The Contract applicable to the Loan which may be availed by the Borrower has been
uploaded and may be downloaded from the Website.
11.2. The Borrower completed 18 (eighteen) years of age and can read, write and understand English language and is of sound mind. Any
consent/communication provided by the Borrower by way of the Acceptable Means of Communication shall be deemed as a valid and
authentic consent/communication by the Borrower, and TVS Credit shall not be liable for any error on the Borrower's part or on the
part of the mobile service provider.
11.3. If any term or provision of these Terms and Conditions is declared invalid by a Court of competent jurisdiction, the remaining terms
and provisions shall remain unimpaired and be in full force and effect.
11.4. The Borrower(s) shall declare that all the particulars and details given/filled in the application form and documents
uploaded/submitted along with application are true, correct, complete and up to date in all respect and no material detail has been
concealed which would have an effect on the decision of grant of the Loan.
11.5. No delay or omission to exercise any right, power or remedy accruing to TVS Credit upon any breach or default of the Borrower shall
impair any such right, power or remedy of TVS Credit nor shall it be construed to be a waiver of any such breach or default or an
acquiescence therein nor shall any waiver of any single breach or default be deemed a waiver of any other breach or default. The
rights and remedies provided to TVS Credit in the Contract(s) are cumulative and not exclusive of any rights or remedies provided by
law.
11.6. The Borrower(s) shall notify TVS Credit in writing within a week's time, any of his/her /their - Change in address - Change in
employment/business including migration outside /within India either temporary or otherwise. - Change from resident to NRI
11.7. Upon the Borrower paying to TVS Credit the outstanding, the Borrower may download the 'No Objection Certificate' with respect to
repayment and no dues under the Loan from the Website or visit the TVS Credit branch for the same.
11.8. I voluntarily opt for the InstaCard Programme enrolment at my own wish and agree that my eligibility under the InstaCard
Programme, will be subject to proper repayment of EMIs, at least for a period of 3 months or stipulated by policies in the Consumer
Durable Loan, or at the sole discretion of TVS Credit. I agree that the facility/transaction under this programme, shall be part of the
consumer Durable loan executed/to be executed by me. Each such facility/transaction shall have a separate repayment schedule and I
shall strictly adhere to the same.
11.9. I have read and understood the terms & conditions of this Contract and I have been provided with the copy of this Terms and
Conditions.
11.10. I hereby agree to buy T-Health at the price mentioned above. I understand that T-Health is a product provided by Bajaj Finserv
Health and the services provided to me will be subject to the terms and conditions of T-Health. I hereby give my consent to Bajaj
 Finserv Health to contact me through phone, post or email to activate and provide services of T-Health. Further, in the event I
purchase T-Health on finance from TVS Credit, I hereby authorize Bajaj Finserv Health to cancel my T-Health membership, upon
instruction received by TVS Credit in the event I default in the repayment of the finance facility availed by me from TVS Credit for
the purchase of T-Health and/or the product/main appliance as mentioned above and verified the terms and conditions and
understood feature of the product.
11.11. The Borrower agrees that the products under "T-Health" shall be considered as a separate product subject to the terms and conditions
of "T-Health" and shall be independent of the Loan Agreement. Any dispute arising out of "T-Health" will not affect the terms of
repayment of the loan availed by the Borrower. The name of the product selected by customer [T-Health Silver / T-Health Gold] and
the price applicable [1000 / 1500] to the respective product should be given in applicant and agreement. Click here
https://tvscs.in/SeyHoai to view the Terms and Conditions for T-Health

12. VALUE ADDED SERVICE

THE RESPECTIVE CLAUSES FROM THE BELOW LIST ARE APPLICABLE BASED ON THE PRODUCTS OPTED BY
CUSTOMER.
12.1. Mobile Protection:
TVS Credit Services Limited has Partnered with companies providing mobile protection plan services. This plan will cover accidental
or liquid damage to the mobile phone which are bought using the loan amount provided by TVS Credit Services Limited during the
validity of the mobile protection plan. Borrowers can voluntarily enroll as members by paying applicable fee. On enrolling as
member, a welcome communication along with terms and conditions will be sent directly to members.
The invoice for payment of fee shall be raised on the member. The payment will be made by TVS Credit Services Limited on behalf of
the member and the entire amount of fee will be collected from the member at the time of availment of mobile protection plan.
12.2. Extended Warranty Plan:
TVS Credit Services Limited has Partnered with companies providing extended warranty services. The service will cover any
manufacturer defects during the extended warranty period for consumer durable products funded by TVS Credit Services Limited.
Borrowers can voluntarily enroll as members by paying applicable fee. On enrolling as member, a welcome communication along
with terms and conditions will be sent directly to the members.
The invoice for payment of fee shall be raised on the member. The payment will be made by TVS Credit Services Limited on behalf of
the member and the entire amount of fee will be collected from the member at the time of availment of extended warranty services
plan.

13. DISCLOSURES
Borrower hereby agrees and give consent for the disclosure by the TVS Credit to all/any such entities mentioned in clause (i),(ii) and
(iii) any :
a) information and data relating to Borrower;
b) information or data relating to any credit facility availed by Borrower; and
c) default, if any, committed by Borrower, in discharge of such obligation as the TVS Credit may deem appropriate and
necessary, to disclose and furnish to Credit Information Bureau (India) Ltd., and any other agency authorized in this behalf by
RBI.
(i) The Credit Information Bureau (India) Ltd., and any other agency so authorized may use, process the said information and
data disclosed by the TVS Credit in the manner as deemed fit by them; and
(ii) The Credit Information Bureau (India) Ltd., and any other Agency so authorized may furnish for consideration, the processed
information and data or products thereof prepared by them to the Banks/ Financial Institutions and other credit grantors or
registered users, as may be specified by the Reserve Bank in this behalf.
(iii) TVS Credit and all its Group Companies, holding, subsidiary, its associates and their Agents to exchange, share or part with
all the information and details relating to existing loans and /or repayment history to credit bureaus, credit rating agencies,
statutory bodies etc., as may be required or as they may deem fit and Borrower shall not hold the TVS Credit or any of its
Group Companies or its/their agents/ representatives liable for the use / sharing of this information."

Common Terms and Conditions of the InstaCard Programme ("InstaCard Terms" or "Terms")

The InstaCard Terms shall be read in conjunction with the common terms and conditions, along with any other agreements or
documents executed / accepted by all the customers (including nominees or any person acting on customer's behalf (if any),
including those who has already availed any loan from us under any loan agreements.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.

1. OVERVIEW
1.1. The InstaCard Terms governs your ("you", "your", "User", "Borrower" or "Customer") usage of the website
<https://www.tvscredit.com/> as well as all other linked pages, images, features, and mobile applications ("Platform") offered from
time to time by TVS Credit Services Limited ("TVS Credit", "Company", "we", "us") either through itself or a third party. These
 terms shall be read in conjunction with the privacy policy, loan documents and all other policies governing the Platform.
1.2. By clicking the 'Checkbox' (or) 'Proceed' button above (or) sharing One Time Password ("OTP"), you hereby agree and acknowledge
that you are at least eighteen (18) years old and above, and have read, understood and consent to being governed and bound by these
InstaCard Terms. These InstaCard Terms constitute a binding and enforceable contract between you and the Company. If you do not
understand these InstaCard Terms, or do not accept or agree to any part of them, then you are requested to not access the Platform.
1.3. These InstaCard Terms are an electronic record in terms of the Information Technology Act 2000, as amended from time to time, and
rules made thereunder, and all other applicable laws that require publishing of policies for collection, usage, storage, disclosure, and
transfer of information. This electronic record is generated by a computer system and does not require any physical or digital
signatures.

2. DEFINITIONS
2.1. In this document, the following word and phrases shall have the following meanings:
2.1.1. "Application Form" shall mean and include the application agreed, executed/ to be executed by the Borrower in the form
and manner stipulated by the TVS Credit, from time to time.
2.1.2. "EMI/Equated Monthly Instalments" shall mean the amount payable every month by the Borrower to TVS Credit
comprising of principal amount, interest and other charges in respect of the Loan, as the case maybe.
2.1.3. "Event of Default(s)" shall have the meaning as ascribed to it under Clause 8.
2.1.4. "Existing Member Identification Number" shall mean the 10-digit customer identification number, issued by TVS Credit
to the Borrower for easy identification and usage of the Loan Limit with the Merchant (both POS & online) irrespective of
whether such Borrower has previously availed any loan facility from TVS Credit.
2.1.5. "Fees/Charges" means such charges as set out in these InstaCard Terms. All details mentioned herein shall be provided in
the Loan Term Sheet or the Key Fact Statement unless specifically communicated to the Borrower(s) and as amended from
time to time.
2.1.6. "InstaCard/Card" shall mean a physical or virtual card carrying the unique Existing Member Identification Number, issued
to the Borrower in terms hereof, (without any attached functionality of performing a financial transaction through the
Card) for the purposes of: (i) easy customer identification; (ii) tracking the usage of eligible loans availed by the Borrowers
under the InstaCard Programme; and (iii) any other function as designated by TVS Credit. It is clarified that InstaCard is not
a credit card, debit card, prepaid instrument or a card with a stored value.
2.1.7. "InstaCard Programme" shall mean the term loan facility program offered by the Company and consented to, by the
Borrower(s), by paying the necessary fee, wherein the Borrower subject to meeting the eligibility criteria may be issued the
InstaCard with Existing Member Identification Number as per the sole discretion of the Company as per the terms of the
Transaction Documents.
2.1.8. "InstaCard Terms" or "Terms" shall refer to the terms and conditions of the InstaCard Programme issued to the
Borrower(s) upon enrolment.
2.1.9. "Instant Bank Transfer" shall mean the Loan made available by TVS Credit in Saathi App to the Borrower and the transfer
of such Loan amount to the registered bank account of the Borrower.
2.1.10. "Key Fact Statement" shall mean the Loan Terms along with other necessary information of the Loan, including the
Annual Percentage Rate, all Fees/Charges payable by the Borrower(s) in relation to the Loan, the recovery mechanism, the
cooling-off / look-up period, etc.
2.1.11. "Loan" shall mean the amount of loan availed by the Borrower(s) from TVS Credit in connection with the Merchant
Payment and / or Instant Bank Transfer in respect of any requirement of the Borrower from time to time as per the
commercial terms and also include any top-up/enhancement of any existing loans so availed by the Borrower from TVS
Credit.
2.1.12. "Loan Agreement" means the terms and conditions entered into between TVS Credit and Borrower in connection with the
Loan or any further or future loans or in relation to the usage of the InstaCard, as amended and/or modified by TVS Credit
from time to time.
2.1.13. "Loan Terms" shall mean the Loan amount applied for or availed of by the Borrower(s) from TVS Credit and includes the
EMI, Loan tenure, applicable interest, fees, charges, and such other payment terms.
2.1.14. "Loan Term Sheet" means the document provided to the Borrower(s) by TVS Credit, containing the commercial terms in
relation to the Loan and confirmed, executed and accepted by the Borrower(s).
2.1.15. "Low Income Category" shall mean the category of Borrowers with an annual household income equivalent to or not
exceeding Rs. 3,00,000.
2.1.16. "Merchant" shall mean the merchant network created by TVS Credit with the establishments, wherever located, which
honor the InstaCard Programme facility and may include among others, stores, shops, hotels, airlines and mail order
advertisers.
2.1.17. "Merchant Payment" shall mean the Loan settlement made by TVS Credit to the Merchant directly in respect of the
purchase of product or receipt of services or otherwise made by the Borrower in Merchant counters.
2.1.18. "POS" / "EDC" means point of sale / electronic data capturing machines, respectively used at Merchant establishments in
India, capable of processing transactions and at which, the Borrower can use his sanctioned Loan instantly.
 2.1.19. "Transaction Documents" shall mean this InstaCard Terms, the Loan Agreement and any document including that of such
forms as may be necessary that may be executed by and between TVS Credit and the Borrower in relation to the Loan.
2.1.20. "Valid Confirmation" shall mean the acceptance of the Loan Terms by the Borrower by executing the Loan Term Sheet or
"Valid Confirmation"entering the OTP at the Merchant outlet or on the Platform, wherever applicable.
2.1.21. "Welcome letter" means a letter sent by TVS Credit to the Borrower setting out the InstaCard Programme and the gist of
important terms and conditions applicable for availing/utilizing the Loan.

3. REPRESENTATIONS AND WARRANTIES

3.1. You represent and warrant that you are legally entitled to enter this Platform and you are of legal age as per applicable laws in your
jurisdiction to enter into an enforceable contract with us.
3.2. You agree to use the services available to you through the Platform only for purposes that are permitted by (a) these InstaCard Terms;
and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.
3.3. You declare that all the particulars and information provided by you are true, correct, complete and up-to-date in all respects and that
you have not withheld any information whatsoever. You also undertake to keep TVS Credit updated of any changes in the
information provided by you.
3.4. You confirm that you have/had no insolvency proceedings against you, nor have you ever been adjudicated insolvent by any court or
other authority, and further confirm that you have read the information on various loan products made available by TVS Credit on
www.tvscredit.com.
3.5. You understand and acknowledge that TVS Credit shall have the absolute discretion, without assigning any reason to reject your loan
application and that TVS Credit shall not be responsible/liable in any manner whatsoever for such rejection.
3.6. You have applied for InstaCard from TVS Credit understanding that the purpose of InstaCard is only customer identification in
relation to the usage of eligible loans sanctioned to you as per the sole discretion of TVS Credit. You further understand and
acknowledge that InstaCard is not a prepaid instrument, debit card, credit card or any other card with a stored value.
3.7. You shall submit all documents/KYC in such form and manner as may be required by TVS Credit in relation to your Application
Form. If you are an existing customer, you authorize TVS Credit to use your existing KYC details/documents and NACH/mandate for
processing the Application Form. You also acknowledge that in case of any changes in your registered KYC details/documents and
NACH/mandate, you shall update such changes immediately to TVS Credit.
3.8. By completing the sign-up process for InstaCard Programme, you are deemed to have expressly read, understood, accepted, and be
bound by the InstaCard Terms set out herein. You understand and acknowledge that TVS Credit reserves the right to change, at any
time, the InstaCard Terms, features and benefits offered under the InstaCard Programme including, without limitation to, changes
which affect existing balances, methods of calculation. You agree to read and understand the revised terms and conditions applicable
to the InstaCard Programme as prescribed by TVS Credit from time to time and made available on website:
https://www.tvscredit.com/loans/instacard and agree to be liable for all changes, charges incurred and all other obligations under the
revised terms.

4. ELIGIBILITY & USAGE CRITERIA FOR INSTACARD

4.1. The Borrower(s) may opt for the InstaCard Programme by submitting the Application Form with TVS Credit and shall make payment
of applicable fee and/or charges as specified by TVS Credit with respect to InstaCard as detailed below in Clause 6, which can also be
accessed through TVS Credit website https://www.tvscredit.com/loans/instacard. The said fees and/or charges are subject to changes
and are non-refundable and non-transferable.
4.2. TVS Credit may accept or reject the Application Form, based on the internal risk/credit policies and at its sole discretion.
4.3. The Borrower shall be assessed for an in-principle approval for an eligible loan limit by TVS Credit ("Loan Limit"). The Loan Limit
will be based on the customer documentation type, bureau trade lines, assets proposed to be purchased, Loan to Value of the product
to be purchased, surrogate documents, customer risk profile etc., and such sanctioned Loan Limit will be as per the sole discretion of
TVS Credit.
4.4. The Loan Limit is only an estimation of the amount that the Borrower(s) may qualify to borrow in the future, subject to real-time
underwriting at the time of sanction of the Loan. The amount identified as Loan Limit is not a revolving credit limit sanctioned to the
Borrower(s) or any assurance that TVS Credit will sanction a Loan equivalent to or up to the amount identified as Loan Limit. It is
also clarified that the amount identified as Loan Limit is specific to the Borrower(s) alone and is also dynamic and subject to increase
/ decrease / cancellation by TVS Credit basis the credit appraisal of the Borrower(s) from time to time at the sole discretion of TVS
Credit.
4.5. In the event of any suspension/ withdrawal of the facility / recall of the Loan due to any kind of improper repayment behavior, the
Borrower(s) agrees that TVS Credit shall not be obligated to refund any fee paid by the Borrower(s).
4.6. TVS Credit will send a Welcome Letter / SMS / e-mail for setting out the InstaCard Programme details and the gist of important
terms and conditions applicable for usage of the Loan through the given contact modes/details.

5. OTHER TERMS AND CONDITIONS

5.1. The Borrower(s) agrees that the Loan / transaction under this InstaCard Programme shall be considered as a separate loan facility and
a new loan account will be created.
5.2. The Borrower(s) acknowledges that InstaCard is not a credit card, debit card, prepaid instrument and cannot be construed as a card
with a stored value.
5.3. The eligibility of Loan Limit, benefits, offers / other additional services offered under the InstaCard Programme shall be at the sole
discretion of TVS Credit.
5.4. The Borrower(s) shall place the request every time to utilize the Loan from TVS Credit (which shall be subject to the terms and
conditions contained herein), under the InstaCard Programme, the Transaction Documents and any other terms and conditions as
notified to you on the Platform.
5.5. On receipt of the request to avail or drawdown the Loan on a transaction being made by the Borrower(s) and post approval by TVS
Credit, the Loan amount will be disbursed into the bank account of the Borrower(s) or the bank account of the Merchant, as the case
may be upon Valid Confirmation.
5.6. The membership to the InstaCard Programme shall be non-transferable and non-assignable and is valid for five (5) years from month
of issuance as embedded on the face of the Instacard. The Loan shall be valid for use only in India and for the purchase of goods or
services in Indian currency only. Also, there shall be restrictions in the usage at certain Merchant locations / establishments/ category
either permanently or as may be communicated from time to time.
5.7. The Borrower(s) undertakes to always act in good faith in relation to all dealings in relation to the InstaCard Programme and TVS
Credit.
5.8. The Borrower(s) agrees that the Loan under the InstaCard Programme is not intended to be used for purchase of prohibited items
under the applicable laws of India like lottery tickets, banned or proscribed magazines, participation in sweepstakes, payment for call-
back services, etc., or transactions dominated in foreign currency.
5.9. TVS Credit shall not be responsible for any failures or errors or malfunctioning of POS or system or terminal during operations or
electronic data capture.
5.10. In the event of any breach of the InstaCard Terms by the Borrower(s), he shall be liable for any loss, directly or indirectly, resulting
from such a breach; and liable to pay TVS Credit all the outstanding dues in respect of the Loans, upon demand. The default, if any,
committed by the Borrower(s) in respect of his Loan availed from TVS Credit will also constitute breach under the Transaction
Documents.
5.11. In the event of any disagreement or dispute between TVS Credit and the Borrower(s) regarding the materiality of any matter
including any event, occurrence, circumstance, change, fact, information, document, authorization, proceeding, act, omission, claims,
breach, default or otherwise including use or misuse of the InstaCard Programme facility, the opinion of TVS Credit as to the
materiality of any of the foregoing shall be final and binding on the Borrower(s). The Borrower shall be bound by these InstaCard
Terms and policies as stipulated by TVS Credit, from time to time, in this regard.
5.12. For details of Fees/Charges, refer to the Loan Term Sheet and the Key Fact Statement which will be provided by TVS Credit for each
Loan request made by the Borrower(s). These Fees/Charges are subject to changes at the sole discretion of TVS Credit. However,
such changes in Fees/Charges may be made only with prospective effect giving prior notice of thirty (30) days to the Borrower.
5.13. On any kind of misappropriation of the Loan availed, TVS Credit will take any kind of legal action as per applicable law.
5.14. The Borrower(s) agrees and authorizes TVS Credit to exchange, share, disclose or part with all the information and details relating to
the Borrower(s)' CKYCR, KYC documents, existing loans and/or repayment history to any business entity with whom the TVS
Credit has or may have any business tie-up and for the purpose of extending the additional features/value added services offered via
TVS Credit in tie-up with the other business entity and accepted by the Borrower(s).
5.15. The Borrower(s) agrees that in case of failure to pay any EMIs or any other payment on or before the due dates, the Borrower(s) shall
appear before the recovery manager of the nearest branch of TVS Credit for remitting the dues and facilitate for recovery of such dues
by the staff present in the branch. In case of failure to appear at the branch despite of providing opportunity in two or more successive
occasions at the branch, the field staff or any authorized third party shall be at liberty to visit the place of residence or work of the
Borrower(s) till all the dues are paid by the Borrower(s).
5.16. The Borrower(s) agrees that the NACH/mandate given by him in favor of TVS Credit can be used to recover all outstanding due,
including fees, penalties, cost and other applicable Fees/Charges in connection with the InstaCard Programme and any Loan availed
under the InstaCard Programme by him. Borrower(s) shall forthwith issue fresh NACH/ mandate in favor of TVS Credit, if there is
any revision in Repayment Schedule/ EMI.
5.17. The Borrower(s) agrees to the cancellation of the Loan availed from TVS Credit for the purchase of product from the TVS Credit's
empaneled online Merchant network as mentioned in 5.17.1 and 5.17.2.
5.17.1. The Loan shall be deemed to be cancelled on canceling the order placed with such online Merchants' only post TVS Credit
receiving back fully the Loan disbursed funds from such online Merchants.
5.17.2. The Loan shall not be deemed to be cancelled on canceling the order partially with such online Merchants. Any partial Loan
amount received back from the online Merchant to the tune of such partial cancellation shall be accounted in the Borrower(s)'
statement of account till such time the balance Loan amount is not completely recovered from the Borrower(s) under
monthly EMIs. TVS Credit shall not be liable for any interest loss incurred by the Borrower(s) under any circumstances.
5.18. Any change in the address or KYC or any other documents submitted by Borrower(s) at the time of availing the loan, shall be notified
in writing, within thirty days of such change by the Borrower.

6. FEES, CHARGES AND PREPAYMENT

6.1. You shall make payment of applicable fee and/or charges as specified by TVS Credit with respect to InstaCard, as detailed below,
 which can also be accessed through TVS Credit website https://www.tvscredit.com/loans/instacard. The said fees and/or charges are
subject to changes and are non-refundable and non-transferable.
6.2. Under the InstaCard Programme, the below said annual fee shall be debited from the registered bank account from those Borrower(s),
who have not availed any Loan under the InstaCard Programme in the preceding year. The fees charged is non-refundable and non-
transferable.
6.3. The Borrower(s) can also opt for the value-added services/features by paying the additional charges as applicable.
6.4. The Borrower(s) has the option to cancel the InstaCard Programme facility by submitting a written request to the Customer Support
team. Upon cancellation the customer will no longer be entitled to the use any of the facility under this InstaCard Programme. Such
cancellations shall not entitle the customer to claim the refund on the annual fee and/or charges charged prior to the submission of
such cancellation request.

Variant Basic Standard Premium

InstaCard Programme Fee (One

Rs.299 /- Rs.499 /- Rs.699 /-
Time)

Mobile + Consumer Durable Mobile + Consumer Durables +

Mobile Loans
Loans Ecom Loans
Features
Eligible Customers may avail loans for Eligible Customers may avail Loans for Eligible Customers may avail Loans for
the purchase of mobiles from POS the purchase of mobiles and consumer the purchase of mobiles and consumer
Merchants. durables from POS Merchants. durables from POS & Ecom Merchants.

Rs.249 /- Nil Nil

Instant Bank Transfer fee (One
Time) One-time Instant Bank Transfer fee shall be levied at the time of first usage if the eligible customer avail the Instant Bank
Transfer facility

Rs.99 /- Rs.99 /- Nil

Ecom Fee (per transaction)
Ecom transaction fee shall be levied for each transaction

Annualized Rate of Interest for Customer will be charged effective Internal Rate of Return (IRR) ranging between 24% -35% on an
loan: (in % p.a.) annualized basis, as per the interest rate policy.

Rs. 117 /- (Inclusive applicable taxes)

Annual fee will only be charged to the respective card holders who have not availed any loan using Instacard in the preceding
Annual Fee year. The duration of the preceding year is calculated 12 months from the last years validity month, which is available on the
face of the InstaCard.
For Example: If the card issued month of the face of the card is 12/2022, then annual fee will be debited in the month of
January 2023

Rs. 117 /- (Inclusive applicable taxes)

Physical Card Fee (One Time)
Customer shall make specific request via Saathi App post logging into the InstaCard homepage. Physical card shall be directly
dispatched to the Customer registered address only.

6.5. The Borrower(s) can, at any time, prepay the Loan without incurring a penalty for the same, provided the Borrower(s) is under the
Low Income Category.

The Borrower(s) shall be liable to pay the applicable pre-payment charges as per the Loan Term Sheet and Key Fact Statement if the
Borrower(s) falls under the Low Income Category.

7. EXCLUSION OF LIABILITY
7.1. Without prejudice to the foregoing, TVS Credit shall be under no liability, whatsoever, to the Borrower(s), in respect of any loss or
damage arising, directly or indirectly, out of:
7.1.1. Any defect in any goods or services supplied, including delay in delivery or non-delivery, deficiency in services between the
Merchant establishment and Borrower(s) and / or any third party.
7.1.2. Any misstatement, misrepresentation, error or omission in any details disclosed to TVS Credit. In the event of a demand or a
claim for settlement of outstanding dues from the Borrower(s) is made, either by TVS Credit or any person acting on behalf
of TVS Credit, the Borrower(s) agrees and acknowledges that such demand or claim shall not amount to be an act of
defamation or an act prejudicial to or reflecting upon the character of the Borrower(s), in any manner.
7.1.3. The Borrower(s) expressly accepts that if he fails to pay monies on due date, or which may be declared due prior to the date
when it would otherwise have become due, or commits any default under the Transaction Documents, under which the
Borrower(s) is enjoying financial / corporate / other facility, then, TVS Credit shall, at its sole discretion, without prejudice,
 exercise all or any of its rights as set out in these InstaCard Terms. Any notice concerning payments given by TVS Credit
hereunder will be deemed to have been received by the Borrower within seven (7) days of mailing to the Borrower(s)'
mailing address last notified in writing to TVS Credit. Any notice may also be sent by fax or communicated verbally and
confirmed in writing by post or fax. TVS Credit shall not be held accountable for delays in receipt of notices.
7.1.4. Any misappropriation/misuse of funds out of this facility, TVS Credit shall not be held liable.

8. EVENT OF DEFAULT AND CONSEQUENCES OF DEFAULT

8.1. An Event of Default shall be deemed to have occurred if:
8.1.1. The Borrower(s) commits a breach of any of the terms and conditions contained in this Terms; or
8.1.2. The Borrower(s) fails to pay/repay any installments or any other payment on or before the due dates; or
8.1.3. The Borrower(s) commits any default under the Transaction Documents or any other contract(s) with TVS Credit or other
bank and financial institution; or
8.1.4. It is found that the Borrower(s) has made any misrepresentation to TVS Credit; or
8.1.5. The Borrower(s) commits an act of insolvency or if the Borrower(s) is declared insolvent or bankrupt or if a liquidator,
receiver or an officer is appointed in respect of any property or estate of the Borrower(s) or if the Borrower(s) makes any
application for declaring himself to insolvent or if an application for declaring the Borrower(s) to be insolvent is made or any
order is passed by the competent court or authority for taking the Borrower(s) into insolvency; or
8.1.6. The Borrower(s) or any partner or director of the Borrower(s) ceases to carry on the declared profession/business; or
8.1.7. There is any change in the status or constitution of the Borrower(s) and such change is considered by TVS Credit to be a
material change; or
8.1.8. There exist any circumstances which in the opinion of TVS Credit prejudicially affect or may affect the TVS Credit's interest
or the Borrower(s)' ability to repay the Loan.

9. CUSTOMER GRIEVANCE REDRESSAL

9.1. TVS Credit shall provide timely grievance redressal through its dedicated Grievance Redressal Officer ("GRO") namely Mr.
Charandeep Singh Chawla and his cell No. 7305963580 who can be approached by the Borrower(s) for resolution of complaints, if
any.
9.2. Any disputes with respect to InstaCard Programme facility shall be raised by the Borrower(s) with the Customer Care center within
seven (7) days from such occurrence. Any dispute raised by the Borrower(s) after seven (7) days from such occurrence shall not be
entertained by TVS Credit and the TVS Credit shall not be liable for the same in any manner whatsoever.
9.3. Any customer grievance with respect to OTP based authentication shall be conclusive evidence of the liability incurred by the
Borrower(s). Any charge slip, or other payment requisition, received by bank/ Merchants for payment shall be conclusive proof that
the charge recorded on such a charge slip or other requisition, was properly incurred by the Borrower(s), unless the credentials were
fraudulently misused, then the burden of proof shall lie on the Borrower. The other payment requisition referred to in this Clause shall
include any and all payments pertaining to permissible expenses incurred by a Borrower at a Merchant establishment by use of the
Loan which is not recorded as a charge.
9.4. Also declares that TVS Credit shall be accountable for inappropriate behavior by its employees or employees of the outsourced
agency (such third parties) while they take all necessary steps to recover/receive amounts due to TVS Credit and shall provide timely
grievance redressal through its GRO namely Mr. Charandeep Singh Chawla and his cell No. 7305963580, who can be approached
by the Borrower(s) for resolution of complaints, if any.

10. DISCLOSURES
10.1. The Borrower(s) acknowledges and consents that the information under the InstaCard Programme may be exchanged amongst other
banks and financial entities that provide corporate facilities. The acceptance of an application for the InstaCard Programme is based
on no adverse reports of the individual's creditworthiness.
10.2. TVS Credit may report to other banks or financial entities of any delinquencies in usage of the InstaCard Programme facility. Based
on the receipt of adverse reports (relating to the credit-worthiness of the Borrower(s) or his/her family members), TVS Credit may,
after 15 days' prior notice in writing, cancel the InstaCard Programme facility, where upon the entire outstanding balance on the
Loans as well as any further Fees/Charges incurred upon usage of the InstaCard Programme facility, though not yet booked as Loan
to the Borrower(s), shall be immediately payable by the Borrower(s). The Borrower(s) shall in no event dispute regarding the
aforesaid terms.
10.3. TVS Credit will not send any monthly statement pertaining to any transactions made by the Borrower(s) under the InstaCard
Programme. The Borrower(s) also confirms that all the details given in the Application Form shall be true, correct and accurate and if
there are any changes in the given details, he will inform TVS Credit within a reasonable time period. TVS Credit disclaims all
liability in case of incorrect details resulting in any loss or liability for the Borrower(s).
10.4. Borrower hereby agrees and give consent for the disclosure by the TVS Credit to all/any such entities mentioned in clause (i),(ii) and
(iii) any :
a) information and data relating to Borrower;
b) information or data relating to any credit facility availed by Borrower; and
 c) default, if any, committed by Borrower, in discharge of such obligation as the TVS Credit may deem appropriate and
necessary, to disclose and furnish to Credit Information Bureau (India) Ltd., and any other agency authorized in this behalf by
RBI.
(i) The Credit Information Bureau (India) Ltd., and any other agency so authorized may use, process the said information and
data disclosed by the TVS Credit in the manner as deemed fit by them; and
(ii) The Credit Information Bureau (India) Ltd., and any other Agency so authorized may furnish for consideration, the processed
information and data or products thereof prepared by them to the Banks/ Financial Institutions and other credit grantors or
registered users, as may be specified by the Reserve Bank in this behalf.
(iii) TVS Credit and all its Group Companies, holding, subsidiary, its associates and their Agents to exchange, share or part with
all the information and details relating to existing loans and /or repayment history to credit bureaus, credit rating agencies,
statutory bodies etc., as may be required or as they may deem fit and Borrower shall not hold the TVS Credit or any of its
Group Companies or its/their agents/ representatives liable for the use / sharing of this information."
11. TERMINATION AND CONSEQUENCES OF TERMINATION
11.1. TVS Credit in its sole discretion may terminate the Loan offered to the Borrower(s) through the InstaCard Programme:
11.1.1. In the Event of Default as mentioned under Clause 8 above.
11.1.2. In the event the Borrower(s) is declared insolvent or upon the death of the Borrower(s).
11.1.3. In the event of the Borrower committing breach of any of the InstaCard Terms.
11.1.4. In the event of any restriction imposed on the Borrower(s) by an order of a competent court or order issued by any regulatory
or statutory authority in India or any investigating agency.
11.1.5. In the event the InstaCard Programme becomes illegal under the applicable laws, rules, guidelines or circular; or
11.1.6. In the event the InstaCard Programme is terminated
11.1.7. In the event of the Borrower(s) defaults on any loan repayments or fails to maintain a clear repayment history with TVS
Credit or any of the other financier's post availing the InstaCard.

12. PRIVACY POLICY

12.1. Introduction
Last updated on 15/12/2022.
Throughout this document, the terms "we", "us", "our", "ours", "TVSCS" & "TVS Credit Services" refer to TVS Credit Services Limited.
And the terms "you", "your" & "yours" refer to You (the individual whose Personal Data we are referring to).

Your Privacy is of paramount importance to us. We are committed to safeguarding your privacy and protecting your Personal Data with us.
This Privacy Policy outlines the details of the Personal Data we collect and process, how we handle it and the purposes for which we use it.
Please read the following carefully to understand our practices regarding your Personal Data. Personal Data means any data about an
individual who is identifiable by or in relation to such data.

12.2. What Personal Data Do We Collect, Store and Process?

Categories of Personal Data that we collect, store and process include:
i. Demographic, Identity & Contact Data (for e.g., name, last name, date of birth, email address, father's name, mother's name,
address proof, contact number, language, occupation, state, physical address with pin code, age, nationality, spouse name,
marital status, gender, religion, caste)
ii. Authentication Data (for e.g., signature proof)
iii. Personal Identification Documents (for e.g., PAN card, voter ID, passport, Aadhaar card, GSTIN, driving licence, ration
card, etc.)
iv. Financial Account Details (for e.g., bank account number, bank IFSC code, bank statement and loan agreement number, data
received from Credit Bureaus, income, proof of income (including salary slip or form 16 or ITR with computation of
income)
v. Educational & Professional Data (for e.g., employer data, resume, basic qualification, educational qualification, experience)
vi. TVSCS Employee Health Data (for e.g., medical reports, blood group, height, weight)
vii. Online Identifiers and other Technical Data (for e.g., IP address, browser type, device identifiers, access time)
viii. Device Information (for e.g., your storage, hardware model, operating system and version, unique device identifier, mobile
network information, and information about the device's interaction with our services)
ix. Personal Data collected via Permissions on our Mobile Application (for e.g., camera, contacts, location data, storage, photos,
SMS)
x. Asset Related Data (for e.g., VIN, engine number, registration number, model type, chassis number, model code, model
name, details with reference to any movable or immovable property)
xi. Communications details (for e.g., mobile number, emails, contact lists)
xii. Generated Data (for e.g., logs, transaction records)
xiii. Testimonials that may contain some Personal Data. (for e.g., full name, city)
12.3. How and Where Do We Collect Your Personal Data From?
We collect your Personal Data in the following ways:
i. When you visit our website or social media pages (like Facebook, LinkedIn, Instagram) and fill in the registration form and
use the "contact us" facility.
ii. When you use our mobile application.
iii. When you interact with us via our websites or use services on our websites including customer support.
iv. When you interact with us via our WhatsApp account.
v. When you interact with our sourcing partners and express interest in our products.
vi. When you provide us data during our marketing roadshows.
vii. When your data is provided to us through a referral.
viii. When you apply for a job at TVS Credit Services via our Careers page.
ix. When data is provided by third parties. (for e.g., credit history from the credit bureaus)
x. When we perform loan sourcing.
xi. When you reach out to us on our customer service contact numbers.
xii. When you send us your latest KYC documents as part of KYC Directions issued by RBI.
xiii. When you interact with us on any other digital or offline channel not listed above.
xiv. We also collect data through various API integrations like with GSTIN, Account Aggregators, References.

12.4. How Do We Use Your Personal Data?

We use your Personal Data for the following purposes:

A. When you opt for a loan or EMI on purchase of a product at a sales outlet and provide your information to our empanelled
dealers.
B. If you express an interest in our services, either online or at a physical outlet, we collect and share your Personal Data with
our empanelled dealers, who in turn would contact you to provide more details on the loan.
C. If you are an existing customer or want to apply for a loan through our website or mobile application, we collect your
Personal Data for the following purposes:
i. to authenticate your account or information on our application that you use.
ii. to process your loan application efficiently.
iii. to perform risk assessment, detect and prevent fraud prior to arriving at a decision for providing a loan.
iv. to deliver the information and support you request, including technical notices, security alerts, support
and administrative messages.
v. to communicate with you regarding existing products and services availed by you, including
notifications of any alerts or updates.
vi. to evaluate, develop and improve our services.
vii. for market and product analysis and market research.
viii. to send you information about our other products or services which may be of interest to you.
ix. to obtain feedback and handle enquiries and complaints.
x. to comply with legal or regulatory requirements.
xi. to reach out to you for repayment reminders.
xii. to reach out to you to resolve your grievances.
xiii. to manage your existing loan accounts and to update you on the loan servicing.
D. If you are an empanelled dealer, we collect your Personal Data for onboarding and payment purposes.
E. If you are a visitor to our website or social media pages, we process your Personal Data to optimize your experience,
customize content and track digital footprint.
F. If you are a prospective employee, we collect your Personal Data for employment evaluation purposes.
G. We may also record any communications between you and us including telephone calls. We will use these recordings to
check your instructions to us, for identification, investigation, regulatory, fraud prevention, training and quality purposes and
to analyse, assess and improve our services.
H. For security and to prevent and detect crime we may use CCTV in and around our premises to monitor and collect images or
voice recordings (or both).
I. We also use your Personal Data for marketing and promotional campaigns.
J. We may also receive your Personal Data via Lending Service Providers. For further information on all the Lending Servicer
Providers engaged by us along with the purpose for which they are engaged, please click on the link Digital Lending Partners
Engaged by TVS Credit Services.
12.5. Who Do We Share Your Personal Data With?
We may disclose your Personal Data to:

i. Our Parent Company for business and operational purposes.

ii. Our Affiliates or Group Companies.
iii. Our Sourcing Partners.
iv. Credit Bureaus for loan eligibility, underwriting and submission post disbursement as per RBI
Guidelines.
v. Third Party Service Providers who work for us or provide services or products to us.
vi. Our Partners.
vii. Rating Agencies.
We may also share your Personal Data under the following circumstances:

i. To respond to court orders, or legal process, or to establish our legal rights or defend against legal
claims.
ii. If TVS Credit Services is acquired by or merged with another company.
iii. For transfer of loan exposures as per RBI Guidelines.
iv. With lenders as part of borrowing conditions.

12.6. International Data Transfer

Our data centers are located in India. Any Personal Data that we transfer will be protected in accordance with this Privacy Policy.

12.7. How Do We Secure Your Personal Data?

We are committed to protecting your Personal Data in our custody. We take reasonable steps to ensure that appropriate physical, technical
and managerial safeguards are in place to protect your Personal Data from unauthorized access, alteration, transmission, and deletion. We
train our employees about the importance of maintaining the privacy and security of your Personal Data. We ensure that the third parties
with whom we share your Personal Data are under appropriate contracts and we take appropriate security measures to protect your Personal
Data in line with our policies.

12.8. How Long Do We Keep Your Personal Data?

We retain your Personal Data for as long as it is required to fulfil the purposes outlined in this Privacy Policy and for legal or regulatory
reasons.

12.9. How Do We Use Cookies and other Tracking Mechanisms?

We use cookies and other tracking mechanisms on our website to collect data about you. We use the data collected from cookies and
trackers to analyze trends and statistics. This will help us optimize and customize your website experience and to provide better website
functionalities and personalized experience to you.

We collect Personal Data about you via Mobile Application using permissions such as camera, contacts/telephone, coarse (network-based)
location, fine (GPS) location, list of accounts, external storage contents, photo, SMS, etc. Your iOS and Android devices will notify you of
the permissions that our app seeks and will provide you an option to consent to or refuse the permission. We use the data obtained through
permissions to provide the functionalities through the Mobile Application. We have also embedded certain trackers in our Mobile
Application for the purpose of credit underwriting and providing functionalities through the Mobile Application.

Where you have given consent for use of Mobile Permissions while accessing our Mobile Application, you have the option to revoke your
consent from the Settings Section of your mobile device. In many cases, upon such a revocation, you may not be able to access certain
features of the Mobile Application or continue using our products and services.
12.10. On What Basis Do We Process Your Personal Data?
We process your Personal Data by relying on one or more of the following basis:

i. You have consented to us processing your Personal Data for specified reasons.
ii. The processing is necessary for compliance with a legal obligation we may have towards other stakeholders like law
enforcement agencies, government agencies, regulators, etc.
iii. The processing required for employment purposes.
iv. The processing required to fulfil our reasonable purposes. (for e.g., credit scoring, recovery of debt, prevention and detection
of any unlawful activity including fraud, to evaluate, develop and improve our products and services)
v. The processing is required to meet our contractual obligation under the agreement executed with you and consent for the
same is provided by you under such agreement.
12.11. What Are Your Rights Relating to Your Personal Data?
You have certain rights regarding your Personal Data that is with us, and we commit to provide you with them. We have provided a list of
your rights, although please note that they may not always apply in every case.
i. Right to Information: You have the right to get confirmation and a summary of your Personal Data that is with us along
with other supporting information as well as identities of all the third parties with whom your Personal Data has been shared.
ii. Right to Correction: You have the right to ask us to rectify your Personal Data that is with us that you think is inaccurate.
You also have the right to ask us to update your Personal Data that you think is incomplete or out-of-date.
iii. Right to Erasure: You have the right to ask us to erase your Personal Data that is with us under certain circumstances.
iv. Right of Grievance Redressal: You have the right to lodge a complaint with the Data Protection Board in case you do not
receive a response from us within 7 days.
v. Right to Nominate: You have the right to nominate a person who would act on your behalf in case of death or
incapacitation.
vi. Right to Restrict Disclosure to Third Parties: You have the right to ask us to restrict the disclosure of your Personal Data
to Third Parties under certain circumstances.
Where the processing is based on your consent, you have the option to revoke your consent at any point in time. Upon receipt of your
request to revoke your consent, the consequences of revocation will be communicated to you. In many cases, upon such a revocation, we
may not be able to continue offering our products and services to you.

Under an ongoing contractual relation between us, revocation of consent can be affected upon only on fulfillment of all your contractual
obligations in relation thereto the original consent has been provided for.

You may revoke your consent by contacting us using the details specified in the 'Contact Us' section.

If you wish to make a request to exercise any of your rights , to raise any concerns about our privacy practices, or to obtain other privacy
related information, you can get in touch with us a using details specified in the 'Contact Us' section. However, if you are an existing or past
customer of TVS Credit Services, we would not be in a position to delete such of your Personal Data from our systems for such minimum
period after the closure of contractual obligation as we are legally obliged to retain as provided under applicable laws and regulations. Also,
if any such Personal Data is required to be retained for the purpose of any ongoing litigation, then till the time of closure of such litigation.

12.12. Links to Other Websites

Our website may contain links to websites of other organisations. This Privacy Policy does not cover how those organisation processes
Personal Data. We encourage you to read the Privacy Policy of the other websites you visit.
12.13. How Do We Keep This Policy Up to Date?
We regularly review and update our Privacy Policy to ensure it is up-to-date and accurate. Any changes we may make to this Privacy Policy
in the future will be posted on this page. When we post changes to this Privacy Policy, we will revise the "last updated" date.

12.14. What is TVSCS Legal Disclaimer?

The information provided through the Site is provided "AS IS" and "AS AVAILABLE". You agree that your use of the site shall be at your
sole risk. to the fullest extent permitted by law, TVSCS, its officers, directors, employees, and agents disclaim all warranties, express or
implied, in connection with the site and your use thereof. TVSCS provides no guarantee against the possibility of deletion, mis-delivery or
failure to store communications, personalized settings, or other data. TVSCS does not warrant, endorse, guarantee, or assume responsibility
for any product or service advertised or offered by a third party through the site or any hyperlinked website or featured in any banner or
other advertising, and TVSCS will not be a party to or in any way be responsible for monitoring any transaction between you and third-
party financial service providers.as availing of any financial services through any medium or in any environment, you should use your best
judgment and exercise caution where appropriate. TVSCS makes no warranties or representations about the accuracy, adequacy, timeliness,
or completeness of this site's content or the content of any sites linked to this site and assumes no liability or responsibility for any errors,
omissions, mistakes, or inaccuracies of content or any other damage or injury whatsoever.

12.15. What is a Limitation of Liability?

In no event shall TVSCS its officers, directors, employees, or agents, be liable to you for any indirect, incidental, special, punitive, or
consequential damages whatsoever resulting from any (i) errors, mistakes, or inaccuracies of content, (ii) personal injury or property
damage, of any nature whatsoever, resulting from your access to and use of the site, (iii) Any unauthorized access to or use of our secure
servers and/or any and all personal information and/or financial information stored therein, (iv) Any interruption or cessation of
transmission to or from the site, (v) any bugs, viruses, trojan horses, or the like, which may be transmitted to or through the site by any third
party, (vi) Any errors or omissions in any content, (vii)User submissions or the defamatory, offensive, or illegal conduct of any third party,
(viii) Your use, or inability to use, any portion of the site or for any loss or damage of any kind incurred as a result of your use of any
content posted, emailed, transmitted, or otherwise made available via the site, whether based on warranty, contract, tort, or any other legal
theory, and whether or not the company is advised of the possibility of such damages the foregoing limitation of liability shall apply to the
fullest extent permitted by law in the applicable jurisdiction.
12.16. What is the Mode of Dispute Resolution?
All disputes, differences, claims and questions whatsoever arising out of this Agreement between TVSCS and You on the other hand
touching and concerning these presents or anything herein contained or in any way relating to or arising from these presents shall be
referred to a sole arbitrator to be appointed by TVSCS under the Arbitration and Conciliation Act 1996. Any notice by the Arbitrator to the
respondents through email at the email ID provided by the User during registration at TVSCS will be deemed to be sufficient notice to the
User. The costs and expenses of the arbitration proceedings shall be borne by the User. The Place of Arbitration shall be at Chennai. The
award given by the sole arbitrator shall be final and binding on the parties.

12.17. How Can You Contact Us?

For any further queries and complaints related to privacy, you reach out to us by writing to us at the following address:
Grievance Redressal Officer (Mr. Charandeep Singh Chawla)
gro@tvscredit.com
TVS Credit Services Ltd.
No 29, Jayalakshmi Estate,
3rd Floor, Haddows Road,
Nungambakkam,
Chennai - 600034

13. ARBITRATION & JURISDICTION

If any dispute, difference, or claim arises between any of the Obligors and the Lender in connection with the Facility or as to the
interpretation, validity, implementation, or effect of the Facility Documents or as to the rights and liabilities of the parties under the
Facility Documents or alleged breach of the Facility Documents or anything done or omitted to be done pursuant to the Facility
Documents, the same shall be settled by arbitration by a sole arbitrator to be appointed by any of the following institutions:
a. The Council for National and International Commercial Arbitration having its office at Unit No.208, 2nd Floor, Beta Wing,
Raheja Towers, Nos.113-134, Anna Salai, Chennai - 600002
(Or)
b. Centre for Online Resolution of Disputes having its office at F-14, 3rd Cross, Manyata Residency, Manyata Tech Park,
Bengaluru - 560045
(Or)
c. Madras Alternative Dispute Resolution Centre having its office at C-40, 2nd Floor, 2nd avenue, Anna Nagar West,
Chennai-600040.
(Or)
d. ADR E-Sarvatra Private Limited having its office at 63, Palace Road, Vasanth Nagar, Bengaluru- 560052
(Or)
e. Madras Arbitration Solutions LLP, 11/16, Francis Joseph Street, Parrys, Chennai -600001
(Or)
Any arbitral institution designated under the provisions of the Arbitration or Conciliation Act, 1996 ("the Act") or any panel of
arbitrators maintained under the provisions of that Act.

Hereinafter referred to as ("Institution") in accordance with the rules of the Institution as prevailing and as amended from time to
time.

The arbitration proceedings shall be based on documents only which shall be conducted through the exchange of e-mail and/or any
other mode of electronic communication as permitted by the rules of the Institution or through an online dispute resolution by the web
portal offered by the Institution. The parties hereby agree that the arbitral proceeding shall be conducted in electronic mode and all
pleadings and documents will be exchanged electronically. There shall be no in-person and/or oral hearings except in certain
exceptional circumstances as the sole arbitrator may deem fit upon the request of either of the parties. In such instances, the hearings
shall be conducted virtually at the sole discretion of the arbitrator. The seat of arbitration for all purposes shall be at Chennai, the
language of arbitral proceedings shall be English.

In the event the arbitrator to whom the matter is originally referred, resigns, or dies or is unable to act for any reason, the Institution
shall appoint another person in his/her place to act as an arbitrator who shall proceed with the reference from the stage at which it was
left by his/her predecessor.

The arbitrator so appointed shall have the power to pass an award and also to pass interim orders/directions as may be appropriate to
protect the interest of the parties pending the resolution of the dispute. A certified copy of the award passed by the arbitrator, a
digitally signed copy of the same, or a scanned copy of the same shall be sent to the parties through e-mail or any other electronic
mode including the web portal as the Institution deems fit which shall be considered as a signed copy.
 All notices, processes, and communications between the parties with respect to the arbitration proceedings shall be through e-mail or
any other mode of communication permitted by the Institution notwithstanding the notice clause contained in the Agreement which
shall continue to apply to all other communications between the parties.

It shall be the responsibility of the Lender and Obligor(s) to maintain sufficient space in the e-mail account and/or in any other mode
of electronic account(s) and also to have supporting applications/software in their computer/mobile/any other electronic device to
access the electronic documents sent to them. It shall also be the responsibility of the Lender and Obligor(s) to save the emails in the
address book. The delivery of emails to spam, promotion, etc., shall also be a deemed delivery.
The courts at Chennai shall have exclusive jurisdiction in respect of matters arising under this Agreement including any application
for setting aside the award/appeal and the Lender/ Obligor(s) shall not object to such jurisdiction. The arbitration shall be conducted
under the provisions of the Arbitration and Conciliation Act, 1996 together with its amendments, any statutory modifications, or re-
enactment thereof for the time being in force. The award of the arbitrator shall be final and binding on all parties concerned. The cost
of arbitration shall be borne by the Borrower.

14. CUSTOMER SUPPORT

14.1. For any queries, visit our website https://www.tvscredit.com/get-in-touch and follow the directions to get your query resolved
("Customer Care").
14.2. InstaCard Programme customers may also reach our Customer Care call center mentioned in the above website.

15. CHANGING TERMS AND CONDITIONS

15.1. InstaCard Programme shall be subject to the terms and conditions mentioned herein and any additional conditions stipulated by TVS
Credit, from time to time, which can also be accessed through TVS Credit Website https://www.tvscredit.com/loans/instacard.
15.2. The Borrower shall be responsible for reviewing these Terms, including amendments thereto, and shall be deemed to have accepted
the amended terms and conditions by continuing to use the InstaCard Programme facilities.
15.3. The Borrower hereby agrees to all the terms and conditions in the Application Form in the form and manner stipulated by the TVS
Credit, from time to time.

16. DECLARATION
16.1. I/We hereby declare that the OTP generated using the mobile phone number 8860735689 belongs to me PRASHANT KUMAR and
the company can rely upon the same and process the Application Form. I / we hereby adhere to all the terms & conditions and release,
absolve the Company from any liability whatsoever for processing the Loan documentation basis this declaration subject to
fulfillment of other criteria as per policy of the Company.
16.2. I confirm the receipt of 'TVS Credit Services Limited' InstaCard Terms governing this, Received, Read & Understood.
16.3. Further, I agree that my action of submission of the OTP sent by TVS Credit constitutes a valid acceptance by me of the Terms and
Conditions contained herein and same shall have binding effect on me.

Borrower's name and signature

(OTP Based)

Date 03/06/2024 Place NOIDA

Demand Promissory Note

Rupees 11198 /- Date: 03/06/2024
ON DEMAND, I/WE PRASHANT KUMAR promise to pay TVS Credit Services Ltd., Chaitanya,
No.12, Khader Nawaz Khan Road, Nungambakkam, Chennai, Tamil Nadu 600006, a sum of Rupees
eleven thousand one hundred ninety eight For value received plus interest there
on at the rate of 36.86 % per annum fixed computed with monthly rest of the value received and I/We unconditionally and
irrevocably waive the presentment for payment and noting and protest of this Promissory Note.
Borrower
 Schedule-II
REPAYMENT SCHEDULE
SR
Due Date EMI/Installment Principal Interest O/S Post Int. Payment
No
1 03/07/2024 1866 1866 0 9332
2 03/08/2024 1866 1866 0 7466
3 03/09/2024 1866 1866 0 5600
4 03/10/2024 1866 1866 0 3734
5 03/11/2024 1866 1866 0 1868
6 03/12/2024 1868 1868 0 0

"The Due date as specified in this repayment schedule of the Loan Agreement may differ based on the disbursement date. The Actual EMI
start date is subject to the submission of all the necessary documents by the Borrower to the satisfaction of the Lender and the same shall be
communicated to the Borrower via Welcome Letter.
In the event of any conflict between the Due date specified in the repayment schedule of the Loan Agreement and the Welcome Letter, the
revised Repayment Schedule as provided together with the Welcome Letter as per the due date mentioned therein shall be final and
binding."
Borrower and Guarantor are requested to note that
If there is a default in making payment of Principal or interest or any other amount wholly or partly levied by the Company on or before
due date, then such overdue loan account shall be classified as SMA (Special Mention account) or NPA (Non-performing asset) as per
RBI regulations as indicated in below table:
Overdue Classification
For a period upto 30 days SMA-0
For a period more than 30 days and upto 60 days SMA-1
For a period more than 60 days and upto 90 days SMA-2
For a period more than 90 days NPA*

*Upgradation of accounts classified as NPAs

Loan account once classified as NPA can be upgraded as standard only after entire arrears of principal, interest and any other amount are
paid by the borrower.
Illustration for Classification of borrowers account as SMA/NPA for easy reference:
If Due date of a Loan account repayment is April 05, 202X, then indicative SMA/NPA classification shall be as follows:
Overdue period of Principal / Interest / Any other
SMA/NPA Classification Category SMA/NPA Classification Category
amount
Upto 30 days SMA-0 April 05, 202X
More than 30 days and upto 60 days SMA-1 May 05, 202X
More than 60 days and upto 90 days SMA-2 June 04, 202X
Over 90 days NPA July 04, 202X

If due date of a loan account is April 05, 202X, and full dues are not received by the Company on or before this date, the date of overdue
shall be April 05, 202X and this account shall be tagged as SMA-0.
If the loan account continues to remain overdue then this account shall be tagged as SMA-1 on May 05, 202X i.e. upon completion of 30
days of being continuously overdue. Accordingly, the date of SMA-1 classification for that account shall be May 05, 202X.
If the loan account continues to remain overdue, it shall be tagged as SMA-2 on June 04, 202X i.e. upon completion of 60 days of being
continuously overdue. Accordingly, the date of SMA-2 classification for that account shall be June 04, 202X.
Similarly, if the loan account continues to remain overdue further, it shall be classified as NPA on July 04, 202X.
SANCTION LETTER CUM LOAN TERM SHEET

Scheme & Details

Prospect Number 3164CD0014023

Customer Name PRASHANT KUMAR
Dealer Name LAXMI COMMUNICATION
Sanction Date 03/06/2024
Cust IRR (% p.a. fixed - calculated on monthly reducing 36.86
balance method)
Product Financed & Model OPPO A594GB128CPH2617
Loan Amount Rs. 11198
EMI Amount for CD (A) Rs. 1750
EMI Amount for Extended Warranty (B) Rs. 0.00
EMI Amount for Credit Shield Insurance (C) Rs. 0.00
EMI Amount for ADLD (D) Rs. 0.00
EMI Amount for Health Insurance (E) Rs. 0.00
EMI Amount for T-Health (F) Rs. 0.0
EMI Amount for InstaCard (G) Rs. 116.50
EMI Amount for CHR (H) Rs. 0.00
Total EMI Amount ( A + B + C + D + E + F + G + H) Rs. 1867
Tenor (Months) 6
First EMI due date 03/07/2024
Last EMI due date 03/12/2024
No of advance EMI 0
Processing Fees Rs. 471.00
Mode of Payment UPI
*The EMI Start date/End date printed above may vary to an extent of 1 month based on the date of disbursement of the loan.
*Within 30 days of closure or settlement of all loan Accounts (if any), the Company shall send the No Due Certificate (NDC) to the
registered address of the Borrower mentioned in the Loan Application form and in the Sanction Letter, or the Borrower can download from
the SAATHI application / Customer Portal by logging in using the registered mobile number or can contact the Customer Service Support
Team.
Schedule of charges:

Schedule of charges Charges (inclusive of GST)

ACH Failure Charges/Mandate Rejection
Rs.500/-
Charges
Bounce Charges Rs.500/-
Cash Collection / Visit Charges Rs.100/- per visit
Credit Verification Charges Rs.150.0/-
Duplicate NDC/NOC charges Rs.250/-
Duplicate Repayment Schedule - hard copy Rs.250/-
3% on principal outstanding for all interest-
Foreclosure Charges bearing schemes,Nil for non-interest-bearing
schemes
Insurance Related
1. Credit Shield At Actuals
2. Insurance Premium Charges
Legal, Repossession & Incidental Charges At Actuals
For Interest bearing schemes - Rs.1000/- +
Broken period interest (from disbursement date
Loan cancellation charges
to cancellation date)
For non-interest-bearing schemes - Rs.1000/-
Mandate Registration Charges Rs.150.0/-
Penal Charges (exclusive of GST) 36% per annum on unpaid installment
Processing Fees Upto 10%
Stamp Duty/Stamping/Franking Charges At Actuals
Statement of Accounts - hard copy Rs.250/-
Swap Charges Rs.500/-
Value Added Services
At Actuals
Mobile Protection
Value Added Services
At Actuals
T-Health

I confirm the receipt of 'TVS Credit Services Ltd' Terms and conditions governing this loan

Received, Read and Understood

Name of Borrower PRASHANT KUMAR Signature