SCHOOL OF BUSINESS, ECONOMICS AND MANAGEMENT

HRM 100 MANAGEMENT THEORY AND PRACTICE

END OF SEMESTER FINAL EXAMINATION
WEDNESDAY 15TH DECEMBER, 2021
09:00 – 12:00 HOURS

Time Allowed: 3 HOURS Plus 5 Minutes Reading Time.

Instructions to Candidates:

1. Read the instructions very carefully.

2. Check that you have the correct examination paper in front of you.
3. There are FIVE (05) questions in this examination paper. Answer any FOUR (04)
questions.
4. All questions must be answered in the answer booklet provided only.
5. No books, files or mechanical/ electronic aids are permitted in the examination
room. Students are permitted to use a non-programmable electronic calculator.
6. Begin answering each question on a new page.
7. Write down the number of questions that you have answered on the cover of
the examination answer booklet provided.
8. There shall be NO communication among students during the examination. Any
students caught doing this will be disqualified.

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO

Page 1 of 4
QUESTION ONE

(a) “Throughout our Presidency, you, our people will remain our masters and we shall
be answerable to you. Soon, we shall constitute a cabinet which will have
representation from all the 10 provinces of Zambia so that we can hear the voices
of all the Zambians across the country.” President Hakainde Hichilema, Inaugural
Speech on 24th August 2021 (Source: Zambian Observer, 2021)

Identify the Leadership style being exhibited in the above remarks. In so doing,
highlight the characteristics that come with the leadership style you have identified

[15 Marks]
(b) Yala Media, a Zambian owned photography and videography enterprise has been
struggling in many fronts to a point that the company is almost slipping into
insolvency. The sales have been low, the workers mood has been at its worst and
the energy levels in the organization slumping. It has been making losses for two
years straight!
With justifications, what kind of leadership does Yala Media need to turn their
fortunes around? [10 Marks]
[TOTAL: 25 MARK]

QUESTION TWO

(a) Lubuto and Lutanda both work for Agency Bank Zambia Limited as tellers.
However, Lubuto has been receiving extra tasks away from working on the
till. She has also been doing transfers, and in some instances, she goes
marketing. Be that as it may, Lubuto and Lutanda receive the same pay.
(i) Explain the motivational theory that best describes Lubuto and
Lutanda’s situation.
[6 Marks]
(ii) Shed light on Lubuto’s situation. [4 Marks]

Page 2 of 4
 (b) Write brief Notes on the following:

(i) Internal Equity

(ii) Effort- Reward Probability

(iii) Valence

(iv) Hygiene Factors

(v) Physiological needs

[10 Marks]

(c) What factors stimulate extrinsic motivation in employees [5 Marks]

[TOTAL: 25 MARKS]

QUESTION THREE

In December 2020, aircraft manufacturer, Boeing recalled their Boeing 737 max after two
fatal plane crushes of the fleet belonging to Lion Air and Ethiopian Airlines. The crushes
that took place between 2018 and 2019 claimed over 300 lives. Investigations which were
instituted revealed that the nozzle of the plane was too light while the wings were heavy,
causing it to point sharply into the sky immediately after taking off. All the crushes
occurred shortly after take-off. This pointed to errors at the time of the designing of the
aircraft.

(a) Identify factors Boeing should consider before installing control measures.
[10 Marks]
(b) What factors should Boeing consider before putting in place control measures?
[10 Marks]
(c) Advise Boeing on why it is important to have controls in their aircraft business.
[5 Marks]
[TOTAL: 25 MARKS]

Page 3 of 4
QUESTION FOUR

(a) “There are many bad things I have come to learn during the last 60 days that I
have been in this office. For example, people were being paid millions of dollars
for supplying ‘air’ and there were also instances where people received two
payments on one invoice.” President Hakainde Hichilema in the Newsdiggers
newspaper published 29th October, 2021.

Outline how ethical behavior can be improved in the Public Sector or indeed private
organizations. [10 Marks]

(b) Discuss the notion that corporate social responsibility has been a source of
irresponsibility by many organizations that engage in it as it shields them from
facing the law.
[15 Marks]

[TOTAL: 25 MARKS]

QUESTION FIVE

(a) “Informal Organizations are inimical/detrimental to the progress of every

organization.”
Discuss [10 Marks]
(b) Zakado has registered a new company. The company will be dealing in the
provision of fiber optic networks (internet services to various organizations.)
Zakado’s company will be joining other network providers such as Liquid telecom,
Paratus, Zamtel, and Smartnet among others. Zakado is asking you to design an
organizational structure for his company which will employ an initial 100 employees
and operate in all the 10 provinces of Zambia.
(i) Discuss the type of organizational structure you would recommend to
Zakado. [5 Marks]
(ii) Explain the factors you would consider in recommending an organizational
structure. [10 Marks]
[TOTAL: 25 MARKS]
END OF EXAMINATION PAPER

Page 4 of 4