Closeout Report:

Tablet Rollout`

Project Summary
● The Sauce & Spoon tablet rollout aimed to enhance customer experience and
streamline operations through the implementation of tablets for ordering and checkout.
Key goals included reducing table turn time, improving efficiency in the ordering process,
and obtaining positive customer feedback. Success criteria included achieving a 30-
minute reduction in table turn time, maintaining tablet checkout times at one minute or
less, and ensuring high customer satisfaction.

Methodology
● A hybrid project management approach (combining traditional and agile methodologies).
○ The initial planning and scoping phases followed a traditional waterfall model,
outlining project objectives, scope, and success criteria.
○ The execution phase incorporated agile principles, allowing for iterative
adjustments based on feedback. Agile techniques were particularly applied in
response to the test launch results, addressing issues promptly and optimizing
the tablet ordering system for both customers and staff.

Results
Performance Baseline:
Planned Actual Notes

Actual Project Launch on Apr. 23 Launched on Apr. 23 We were able to

Schedule vs launch on the
Planned day we wanted,
but had to
accelerate our
tasks due to
delays
Actual Project Cost Training materials and Training materials and fees: Overall, we
vs Planned fees: $10,000 $7,486 nearly matched
Hardware and software Hardware and software our budget
implementation across implementation across
locations: $3,500 locations: $3,600 annually
Maintenance (IT fees): Maintenance (IT fees): $0
$5,000 (included with hardware
Updated website and order subscription)
menu design fee: $5,000 Updated website and menu
Other customization fees: design fee: $4,250
$550 Other customization fees:
$578

Planned Scope vs Install tablets at two Physically installed tablets We didn’t realize
Delivered Scope restaurant locations at two restaurant locations how many
via electrician moving pieces
Launch at the beginning of we were going to
Q2 (April 1) Added menus, coupons, encounter
branding, and additional
Create a plan for how to content to tablets
train staff on the new
system Integrated tablets with POS
system

Negotiated with tablet

vendor over timing

Created a plan for training

Managed waitstaff
expectations and concerns

Trained BOH and FOH

Created system for

maintenance/locking

Implemented system of
surveying and measuring
customer satisfaction

Key Accomplishments:
● Goal Achievement: The project met and exceeded initial goals, achieving a 30-minute
reduction in table turn time and maintaining tablet checkout times at one minute or
less.
● Increased Daily Guest Count: Alex successfully increased daily guest count at the
Downtown location by 20%, surpassing the 10% goal.
● Reduced Food Waste: Collaboration with Carter and the kitchen staff resulted in a
25% reduction in food waste, aligning with project objectives.
Lessons Learned
● Navigation Simplification: The need for simplified tablet navigation became evident
after guests faced difficulties. Agile adjustments were made to enhance user
experience.
● Communication and Training: Continuous training and communication were
essential, addressing challenges such as waiter instructions and overall customer
understanding.
● Clear Messaging: Clearer messaging regarding payment options was implemented to
avoid confusion and enhance the overall checkout experience.

Next Steps
● Ongoing Maintenance: Regular maintenance, including periodic tablet checks and
software updates, is necessary to ensure continued efficiency.
● Continuous Improvement: Address any remaining technical glitches and seek
ongoing feedback for continuous improvement.
● Ownership and Recommendations: Assign a designated team or individual to own
the project going forward. Recommendations for future project managers include
proactive communication, thorough training, and a focus on customer-centric
improvements.

Project Documentation Archive

● [link the project proposal]
● [link the project charter]
● [link the project plan]
● [link the evaluation findings presentation]