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A. Woszczynski and M. Whitman (eds.), Hershey, PA: Idea Group Publishing,
pp. 66-77.

153. Yadav, K., & Tiwari, S. (2014). e-Governance in India: Opportunities and
challenges. Advance in Electronic and Electric Engineering, 4(6), 675-680.

154. Yadav, R. K., & Bagga, T. (2020). E-Governance Aiding Good Governance:
An Empirical Evidence in the Indian Context. Prabandhan: Indian Journal of
Management, 13(12), 8-22.

144
 References

155. Zaidi, S. F. H., & Qteishat, M. K. (2012). Assessing e-government service

delivery (government to citizen). International Journal of eBussiness and
eGovernment Studies, 4(1), 45-54.

156. Zaidi, S. F., Marir, F., & Siva, S. (2013). Accessing e-Government Service &
Trust: Government to Citizen. ICDS.

157. Zakaria, M. R. (2015). Towards categorizing e-government services: the case

of Egypt. International Journal of Business Research and Development, 3(3).

145
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 Appendices

APPENDIX A
QUESTIONNAIRE

PART – A:
INTERNET/MOBILE USAGE

Where do you use the Internet from?

o Home
o College/Workplace
o Cyber Cafe
o Mobile phone
o Friend's or family's House

How often do you use the following using Computer?

Almost
Never Rarely Sometimes Often Frequently
Always
Internet
Social
Networking Sites
Blogs
YouTube
News
Gaming

Do you own SMART Phone?

o Yes
o No

Do you have Internet Package on your Mobile?

o Yes
o No

Who is your Service provider?

o Airtel
o Jio
o Vodafone
o Idea

Have you downloaded Applications on your SMART Phone?

o Yes
o No
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Which all Mobile Apps you have on your SMART Phone?

S.No Type Yes No
1 Food Ordering
2 Dating
3 Travel
4 Music
5 Fitness
6 E-Governance
7 Banking
8 Social Networking
9 News/ Entertainment
10 E-Commerce

How often you use the following apps on your SMART Phone?

Never Rarely Sometimes Often Frequently Almost

Always
Food
Ordering
Dating
Travel
Music
Fitness
E-Governance
Banking
Social
Networking
News/
Entertainment
E-Commerce
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PART – B
E-GOVERNANCE USAGE

Do you use E-Governance Services?

o Yes
o No

Before obtaining any government services do you check website of the concern
department?
o Yes
o No

Which all E-Governance Services you are aware of?

Not Aware
Services
Aware Never Rarely Sometimes Often Frequently
0 1 2 3 4 5
IRCTC
Income Tax
Passport Seva
Adhaar Seva
e-District
Bhu-Lekh (Land Records)
Swatch Bharat Governance Portal
Atal Pension Yojana
Ayushman Bharat
Awsar
DigiLocker
UMANG
Any Other (Specify name)
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To what extent you agree with the following statements about E-Governance Services?

Statements Strongly Disagree Neutral Agree Strongly

Disagree Agree
Reduce the government
office visit
Convenient to use
Trustworthy
Reduce corruption
Offer error free services
Expedite the service delivery
Ensure 24*7 Service
availability
Reduce the cost of obtaining
service
Improves quality of services
Increase citizen
empowerment
Improve the image of the
government.
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PART – C
UMANG USAGE

Have you heard about UMANG App?

o Yes
o No

PART – D
RESPONDENTS PROFILE

Gender
o Male
o Female

Age Group
o 18-30 Years
o 31-50 Years
o 51-70 Years
o Above 75 Years

Occupation
o Student
o Employed
o Unemployed
o Retired
o Homemaker

Education
o Uneducated
o Primary
o Secondary
o Senior Secondary
o Graduation
o Post-Graduation

Annual Family Income

o <2 Lac
o 2-8 Lac
o 8-15 Lac
o >15 Lac

Area
o Urban
o Rural
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Table 2: Profile of the respondents

Profile Frequency Percent% Cumulative Percent %

Age Profile
18-22 Years 82 31.4 31.5
24-34 Years 139 53.3 85.0
35-44 Years 22 8.4 93.5
45-54 Years 10 3.8 97.3
55-64 Years 5 1.9 99.2
65-74 Years 1 0.4 99.6
Above 75 Years 1 0.8 100
Total 260 100
Gender
Male 148 56.7 56.7
Female 113 43.3 100
Total 261 100
Occupation
Diploma 61 23.4 23.4
self-employed 59 22.6 46
Government Job 35 13.4 59.4
Private Job 91 34.9 94.3
Retired 1 0.4 94.6
Homemaker 14 5.4 100
Total 261 100
Income
0-3 lacs 46 17.6 17.6
3-6 lacs 72 27.6 45.2
6-9 lacs 81 31 76.2
9lacs and above 62 23.8 100
Total 261 100
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APPENDIX B
RESEARCH PAPERS
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APPENDIX C
CERTIFICATE OF CONFERENCES ATTENDED
Appendices
Author Profile
 Appendices

PERSONAL PROFILE

Rajesh Kumar Yadav

Ph.D. (Pursuing);
Master of Computer Application; Bachelor Of Science;
Mobile: +91-9716755162
E-mail: rky.vns@gmail.com

Career Highlights
• Having 16 years of teaching and research experience and 4 years of industry
experience.
• Had written 15+ research papers in National and International journals.
• Attended 10+ National and International conferences