BASIC COMPETENCIES

MODULE OF INSTRUCTIONS
Course: FOOD AND BEVERAGE SERVICES NC-II
Unit of Competency: PARTICIPATE IN WORKPLACE COMMUNICATIONS
Modules Title: PARTICIPATING IN WORKPLACE COMMUNICATIONS
Module Descriptor: This module covers the knowledge, skills and attitudes required to obtain,
interpret, and convey information in response to workplace requirements.
Nominal Duration: 6 hours
Summary of Learning
Outcomes:
LO1. Obtain and convey workplace information
LO2. Perform duties following workplace instructions
LO3. Complete relevant work-related documents.
Details of Learning Outcomes:
LO1. OBTAIN AND CONVEY WORKPLACE INFORMATION
Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
 Specific relevant  Effective The students/  Group Competency may
information is accessed communication trainees must be discussion/int be assessed
from appropriate  Different modes of provided with the eraction through:
sources. communication following:  Assignment  Direct observation
 Written method
 Oral interview
 Effective questioning communication  Writing materials  Competency-
(pen & paper)  Online Oral
and active listening and  Communication Based
Questioning
speaking are used to procedures and  References Learning
gather and convey systems  Telephone Materials
information.  Technology  Manuals method
relevant to the  Internet (Modular-Self
 Appropriate medium is enterprise and the Paced )
used to transfer individual’s work  Online
information and ideas. responsibilities Meeting
 Perform routine Discussions
 Appropriate non-verbal workplace duties
communication is used. following simple
written notices
 Appropriate lines of  Estimate, calculate
communication with and record routine
superiors and workplace
colleagues are identified measures
and followed.  Ability to relate to
people of social
 Defined work range in the
procedures for the workplace
location and storage of  Gather and provide
information are used. information in
response to
 Personnel interaction is workplace
carried out clearly and requirements
concisely.
LO2. PERFORM DUTIES FOLLOWING WORKPLACE INSTRUCTIONS
Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
 Written notices and  Effective verbal The students/  Group Competency may
instructions are read trainees must be discussion/ be assessed
and non-verbal
and interpreted in provided with the interaction through:
accordance with communication
 Different modes following:  Assignment Direct observation
organizational
guidelines of communication  Writing method
Oral interview
 Routine written  Medium of materials (pen  Competency
& paper) Online Oral
instruction are followed communication in -Based
Questioning
based on established the workplace  References Learning
procedures  Organizational/  Telephone Materials
 Feedback is given to Workplace policies  Manuals method
workplace supervisor  Internet (Modular-
based instructions/  Communication
procedures and Self Paced )
information received
systems  Online
 Workplace interactions
are conducted in a  Lines of Meeting
courteous manner communication Discussions
 Where necessary,  Technology
clarifications about relevant to the
routine workplace enterprise and the
procedures and matters
concerning conditions individual’s work
of employment are responsibilities
sought and asked from  Effective
appropriate questioning
Sources techniques
 Meetings outcomes are (clarifying and
interpreted and probing)
Implemented
 Workplace
etiquette
LO3. COMPLETE RELEVANT WORK-RELATED DOCUMENTS
Assessment
Assessment Criteria Contents Conditions Methodologies
Methods
 Range of forms relating  Effective verbal The students/  Group Competency may
to conditions of and non-verbal trainees must be discussions/i be assessed
employment are communication provided with the nteraction through:
completed accurately  Different modes following:  Assignment  Direct
and legibly of method observation
 Workplace data is communication  Paper  Competency-  Oral interview
recorded on standard  Workplace forms  Pencils/ Based
 Online Oral
workplace forms and and documents ball pen Learning
Questioning
documents  Organizational/  References Materials
 Errors in recording Workplace  Manuals method
information on forms/ policies
documents are  Communication
identified and acted procedures and
upon systems
 Reporting  Technology
requirements to relevant to the
supervisor are enterprise and
completed according to the individual’s
organizational work
guidelines responsibilities