‫اسئلة الشهر االول‬

Q1: The three concepts: knowledge, data, and information differ from
each other, as each of them constitutes an independent concept, and
there is a precise relationship between them, which can be traced
according to their levels from lowest to highest, then how can you
differentiate between these concepts?

sol\ The data represents the lowest level, then information follows it at the
second level, and knowledge comes at the highest levels

1. Knowledge : is information that has been organized and

processed to transform it into experience or innovative
knowledge about which nothing was known before, or it
describes something that expands or modifies our previous
knowledge, or it is the final outcome of the use of information
by decision makers and users who transform information into
knowledge and action. A fruitful way that serves them and
their community.
2. Data: Data is defined as: unstructured facts and numbers that represent
something specific, as these data do not provide any
additional information, and have little impact on the manager.
3. Information : It is data that has been classified, calculated,
condensed, and placed in context. It is data with a specific
purpose. This information is answers to questions that begin
with an interrogative, such as: who, what, where, and when. The
data is converted into information through technologies.
Information in large companies that produce a large amount of
data through multiple departments and functions.

Q2: List elements of knowledge management? Explain the most

important element in it?
1. Strategy:
2. Human power
3. Technology:

4. Operations:

‫واهم عنصر الهيومن بور‬

2. Human power: The human element is one of the important elements

of knowledge management, and it is the main component in knowledge
management, without which it is impossible to work, as individuals are the
basis through which the organization transfers to organizational knowledge
instead of individual knowledge, and it is worth noting that the human
element in the organization It includes individuals in information systems,
knowledge management, development, and research, noting that
individuals manage knowledge through the process of evaluating inputs in
terms of acceptance and rejection, converting them into knowledge,
organizing them, storing them, linking them, and preserving them in
technical systems.

Q3: List the objectives of knowledge management?

5 ‫االهداف كالت حفظوا‬

1- Capturing knowledge from its sources, storing it and reusing it.

2- Attracting greater intellectual capital to develop solutions to the
problems facing the organization.
3 - Creating an organizational environment that encourages every
individual in the organization to share knowledge to raise the level of
knowledge of others. Identifying core knowledge and how to obtain
and protect it.
4- Reusing and maximizing knowledge.
5 - Building learning capabilities, spreading a culture of knowledge,
stimulating its development, and competing through human
intelligence.
6- Ensure the effectiveness of the institution and transform tacit
knowledge into visible knowledge
7 - Institutions shift from the traditional economy to the new global
economy (knowledge economy) and act as a network of activities,
contributing to the shift towards broad economic networks and
electronic commerce.
8 - It works to collect smart ideas from the field, and contributes to
disseminating best practices internally.
9 - Aims at creativity, awareness, purposeful design, adaptation to
disturbance and environmental complexity, self-organization,
intelligence, and learning.
10 - Creating business value through business planning, operational
quality, employee management and development, customer
management, and production evaluation.

‫الشهر الثاني‬
Q1: A number of knowledge management strategies with a brief
explanation?
1. The computer-centered coding strategy
“ in which knowledge is encoded and stored in accessible rules”
2. Personal strategy “This strategy is linked to the person who is responsible
for developing it, and participation in it takes place through direct
communication between people. It does not eliminate the role of
computers, but it considers them to be tools that help people in conveying
knowledge and not storing it. It focuses on dialogue between individuals
and not on the cognitive topics presentin the rules”.
3. . A supply-side strategy that tends to focus solely on distributing and
disseminating the organization's existing knowledge
4. Demand-side strategies that focus on meeting the organization's need for
new knowledge. This strategy is directed towards learning and creativity.

Q2: Define Knowledge Maps? What benefit of Knowledge

mapping?

A knowledge map is defined as displaying pictures of the relationships and

information that have been captured or obtained, which enables communication
and learning of knowledge by supervising individuals with scientific backgrounds.

benefits of knowledge
1. Knowledge maps act as organizational memory that controls and unifies the
organization's core knowledge.
2. It enables workers to learn how to integrate relationships in the map and to
create new knowledge by discovering new relationships.
3. Knowledge maps contribute to bridging the gap between business
management and information and communications technology
management (the first focuses on business results and operations and the
method of systematic implementation of its strategy, and the second
focuses on information technology, curricula, and how to manage and
develop systems).
4. They are useful in identifying and controlling the various sources of the
organization's knowledge, as these maps provide the way to capture,
integrate, and share the sources of knowledge.
5. Reading knowledge facilitates faster work performance and plays an
important role in guiding and training new employees, especially in
information technology
6. IT managers can use it to identify critical gaps or unnecessary overlap in
business strategy, systems and application support as well.

Q3: List Knowledge Mapping Methodology?

1. Determine the supervisor and his goals
2. Determine the objectives of the knowledge map, the size and scope of the
map, and requirements using the special map
3. Starting the continuing education process about the benefits and
requirements of making a map. We start here with the supervisor
4. Identify beneficiaries
5. Forming a technical committee for the knowledge map
6. Forming a knowledge map that guides the committee with the direct
representatives of the main supervisors, beneficiaries, and the main members
of the technical committees.
7. Develop evaluation tools and selection processes
8. Determine the map operation, restocking location, and maintenance
operations
9. Make a preliminary map to understand the project

‫اسئلة المسائي‬

Q.1 What is the knowledge management processes?

 ‫بالترتيب‬
• Knowledge diagnosis
• Defining knowledge goals
• Knowledge generation
• Distribution of knowledge
• Knowledge storage

Q2 What is the benefits of knowledge? ‫مكرر‬

Q.3 What is the Factors of failure in knowledge management?

1. Failure to distinguish between data, information and knowledge

2. Relying on knowledge stored in cognitive bases and not paying attention to new knowledge

3. imagine the absolute definition of knowledge as existing outside the mind of the individual, while
most knowledge is implicit and latent in their minds

4. Ignoring the primary goal of knowledge management, which is to create shared contexts through
dialogue

5. Not realizing the importance and role of tacit knowledge and not encouraging its

6. display Isolating knowledge from its uses

7. Weak thinking and rational deduction

8. Focus on the past and present instead of thinking and focusing on the future

9. Failure to realize the importance of the experience

10. Substituting technological communication for human interaction

11. Striving to develop direct measures of knowledge only

Q.4 What is the Types of knowledge?

1. Knowing things and topics

2. Knowing how to do things

3. Knowledge of expressions and postulates

‫أسئلة الكوز‬
 ‫النموذج األول‬

Determine who is responsible for knowledge management ?

Is it the responsibility of executive directors, is it the
responsibility of senior management, or is it the responsibility of
the knowledge management director alone

Sol\ Therefore, knowledge management cannot be carried out by one party in

the organization, although some people imagine that it is the task of the human
resources department or within The tasks of the Research and Development
Department are that both senior management and executive management,
including the strategic departments for human resources,
. training, research and development, marketing operations, in addition to the
knowledge management director, working together collectively are able to create
and maintain this physical environment for the success of the knowledge
management program. As for the main role of the knowledge management
director, if any, in The organization is the role of supervisor of the program as well
as his direct responsibilities in it ‫ختصروا من يمكم‬
‫النموذج الثاني‬

The failurefactorsfor knowledge management can be summarized in the

following
Sol\
1. Failure to distinguish between data, information and knowledge \

2. Relying on knowledge stored in cognitive bases and not paying attention to new knowledge

3. imagine the absolute definition of knowledge as existing outside the mind of the individual, while
most knowledge is implicit and latent in their minds.

4. Ignoring the primary goal of knowledge management, which is to create shared contexts through
dialogue

5. Not realizing the importance and role of tacit knowledge and not encouraging its

6. display Isolating knowledge from its uses

7. Weak thinking and rational deduction

8. Focus on the past and present instead of thinking and focusing on the future

9. Failure to realize the importance of the experience

10. Substituting technological communication for human interaction

11. Striving to develop direct measures of knowledge only