20 frequently asked IT support interview questions to use in your

next interview

Check out these 20 frequently asked IT support interview questions

to make your interviews more engaging.
1. What do you know about our products and company?
2. What is BIOS?
3. Explain the difference between RAM and ROM.
4. Name the latest computer processors.
5. What challenges do you expect in an IT support role?
6. What experience do you have in the technical support field?
7. How much time does it take for you to resolve a common technical
issue?
8. Describe the key hardware components of a computer.
9. What are device drivers for?
10. How do you stay up to date with the latest technology trends?
11. What is the difference between a router, switch, and hub?
12. Have you had any experience with remote troubleshooting?
13. Do you know the difference between an SDK and an API?
14. What steps do you normally follow to solve a technical problem?
15. What is the blue screen of death (BSOD)?