Assessment Template for Unit 1: Communicating Effectively

Submission is via email to: sue@tri-coachingpartnership.co.uk. Please ensure your name, email
address and phone number are at the top of the report.

You are required to compile a report based on the delivery of eight hours of lessons with
customers in a driver training situation in-car. In the report use examples to clearly show that you
have:

1. Evaluated the use of different communication techniques for different learning styles
2. Assessed the effectiveness of different communication techniques to establish rapport
with customers
3. Analysed how different questioning techniques produce different outcomes
4. Justified that beliefs and motivation can be challenged and affected through questioning
techniques.

1. Evaluate the use of different communication techniques for different learning styles

Format (e.g. text / video / audio and file links):

Date of lesson(s):

Time of lesson(s):

Name(s) of customer(s):

Type(s) of customer (e.g. learner, advanced, fleet):

Examples of and description of communication techniques used:

Examples of learning styles identified:

Evaluation (include reflection and development, i.e. action plan):

~~~~~~~~~~~~~~

2. Assess the effectiveness of different communication techniques to establish rapport with

customers

Format (e.g. text / video / audio and file links):

Date of lesson(s):

Time of lesson(s):

Name(s) of customer(s):

Type(s) of customer (e.g. learner, advanced, fleet):

Copyright © Tri-coaching partnership Ltd. Module 1 Assessment Template (02.05.15)

Examples of and description of communication techniques used:

Examples of how rapport was established:

Assessment of effectiveness (include reflection and development, i.e. action plan):

~~~~~~~~~~~~~~

3. Analyse how different questioning techniques produce different outcomes

Format (e.g. text / video / audio and file links):

Date of lesson(s):

Time of lesson(s):

Name(s) of customer(s):

Type(s) of customer (e.g. learner, advanced, fleet):

Examples of different questioning techniques:

Examples of different outcomes produced:

Analysis (include reflection and development, i.e. action plan):

~~~~~~~~~~~~~~

4. Justify that beliefs and motivation can be challenged and affected through questioning
techniques.

Format (e.g. text / video / audio and file links):

Date of lesson(s):

Time of lesson(s):

Name(s) of customer(s):

Type(s) of customer (e.g. learner, advanced, fleet):

Examples of why beliefs and motivation need to be challenged:

Examples of questioning techniques that challenge beliefs:

Justification (include reflection and development, i.e. action plan):

Copyright © Tri-coaching partnership Ltd. Module 1 Assessment Template (02.05.15)