HR-FO-01 Pilot Policy Handbook

Pilot Policy Handbook
Policy number HR-FO-01
Version Number 1.0
Effective From 1st December 2023
Date of last review -
Next Revision Date 30th November 2024 or as required
Supersedes Policy -
Number (If any)
1
RECORD OF REVISION
Revisions may be issued periodically to reflect changes in local procedures and regulatory
requirements. The revised pages will be mailed or otherwise made available to each copyholder as
listed in the Distribution Control List. Copyholder shall retain the Records of Revision in the Pilot Policy
Handbook until it is officially replaced upon new issuance.
Issue No Rev. No. Revision Date Reason Authorization by
Dr Suresh Dutt Tripathi,

01 00 1st December 2023 -
Chief Human Resources Officer
HISTORY OF REVISION
Revision History records the trail of revisions made to the Pilot Policy Handbook along with the reason
for the revisions.
Rev. No Revised and/or New Description

Chapter
2
Table of Contents
RECORD OF REVISION ........................................................................................................................2
HISTORY OF REVISION .......................................................................................................................2
OBJECTIVE ............................................................................................................................................7
SCOPE ....................................................................................................................................................7
DEFINITIONS ........................................................................................................................................7
POLICY DETAILS ..................................................................................................................................8
Guidelines ..............................................................................................................................................8
1 General ...............................................................................................................................................8
1.1 Company and Management Information ..................................................................................8
1.1.1 About the Tata group .........................................................................................................8
1.1.2 About Air India ....................................................................................................................8
1.1.3 About Vihaan.AI ..................................................................................................................9
1.1.4 Corporate Information .......................................................................................................9
1.1.5 Flight Operations Management ...................................................................................... 10
1.1.6 Departmental Organisation and Departmental Contact Details ............................... 12
2.1 Ethics and Compliance ............................................................................................................... 13
2.1.1 Tata Code of Conduct (TCOC) ........................................................................................ 13
2.1.2 POSH................................................................................................................................... 13
2.1.3 Ethics Policies .................................................................................................................... 13
2.1.4 Language and Communication ....................................................................................... 14
2.1.4.1 Company Email ............................................................................................................. 14
2.1.4.2 WeCare ........................................................................................................................... 14
2.1.4.3 Workplace ...................................................................................................................... 14
2.1.4.4 Work Chat and Teams.................................................................................................. 14
2.1.4.5 Scheduling Software .................................................................................................... 14
2.1.4.6 Coruson .......................................................................................................................... 14
2.1.5 Retirement Age ................................................................................................................. 14
2.2 Access Authority to Working Premises .................................................................................... 15
2.2.1 Employee ID Card/ ID cards .......................................................................................... 15
2.2.2 Loss of Employee ID ........................................................................................................ 15
3 Company Dress Code .................................................................................................................... 16
3.1 Pilot Uniform ................................................................................................................................ 16
3.2 General Appearance Standards & Guidelines......................................................................... 16
3.3 While in Simulator/ Training/ Visit to Office ........................................................................ 17
3.4 When Travelling on Duty ........................................................................................................... 17
3
3.5 Replacement and Maintenance ................................................................................................. 17
3.6 Uniform Guidelines ..................................................................................................................... 17
3.6.1 Shirt and Trousers............................................................................................................ 17
3.6.2 Flight Bag ........................................................................................................................... 17
3.6.3 Turban ................................................................................................................................ 17
3.6.4 Jewellery & Accessories ................................................................................................... 17
3.6.5 Fingernails ......................................................................................................................... 18
3.6.6 Tattoo and Piercing .......................................................................................................... 18
3.6.7 General Wellbeing, Fitness & Weight Management Guidelines ................................ 18
3.8 Reimbursement of Uniform Stitching Charges....................................................................... 18
3.7 Grooming Guide specifics – Women Pilot ............................................................................... 18
3.7.1 Hair Style ........................................................................................................................... 18
3.7.2 Make Up ............................................................................................................................. 19
3.7.3 Nail polish / Nail art ......................................................................................................... 19
3.8 Grooming Guide – Men Pilot ..................................................................................................... 19
3.8.1 Face..................................................................................................................................... 19
3.8.2 Hair ..................................................................................................................................... 19
4 HR Policies ....................................................................................................................................... 20
4.1 Probation and Confirmation ...................................................................................................... 20
4.2 New Hire Relocation ................................................................................................................... 20
4.3 Rostering of Relatives ................................................................................................................ 20
4.3.1 Process to Ensure Adherence ......................................................................................... 20
4.3.2 Responsibility of the Pilot ................................................................................................ 20
4.4 Leave Entitlement ....................................................................................................................... 21
4.4.1 Leave Application and Approval Process ...................................................................... 21
4.5 Travel, Accommodation and Transportation for Duty........................................................... 22
4.6 Layover Station Emergency ...................................................................................................... 22
4.7 Salary Advance/Loans ................................................................................................................ 22
4.8 Domestic Relocation Benefits ................................................................................................... 22
4.9 Rostering Policy ........................................................................................................................... 22
4.10 Psychoactive Substances......................................................................................................... 22
4.10.1 Enforcement Action ........................................................................................................ 22
4.11 Breath Analyzer Policy ............................................................................................................. 22
4.11.1 Enforcement Action on Pre-Flight Breath-Analyzer Test Positive/Missed ............. 23
4.11.2 Enforcement Action on Post-Flight Breath-Analyzer Test Positive/Missed ........... 24
4.12 Separation Policy ...................................................................................................................... 24
4
5 Pilot Compensation and Benefits ................................................................................................. 25
5.1 Pay and Allowance Structure .................................................................................................... 25
5.1.1 Fixed Pay ............................................................................................................................ 25
5.1.2 Role Based Allowances .................................................................................................... 25
5.1.3 Additional Flying Allowance ............................................................................................ 26
5.1.4 Annual Increment ............................................................................................................. 26
5.1.5 Compensation to Pilots for Upgrade and Conversion Trainings ............................... 26
5.1.6 Trainer Allowances ........................................................................................................... 27
5.2 Additional allowances for Pilots ................................................................................................ 28
5.2.1 Layover Allowance ............................................................................................................ 28
5.2.2 Staff on Duty Allowance (SOD hours)........................................................................... 29
5.2.3 Day-Off Call Up ............................................................................................................. 29
5.2.4 Office Duty/Ground Training Duty Allowance .............................................................. 29
5.3 Benefits ..................................................................................................................................... 29
5.3.1 Insurance Benefits Sum ......................................................................................................... 29
5.3.1.1 Voluntary Top Up Option ............................................................................................. 30
5.3.1.2 Medical Benefit .............................................................................................................. 30
5.3.2 Air India SkyFam Pass - Employee Leisure Travel Policy ................................................. 30
5.3.3 Workplace Wellness Reimbursement ................................................................................... 31
5.3.4 Mobile and Broadband Reimbursement ............................................................................... 31
5.4 Applicable Deductions on Salary and Allowances .............................................................. 31
6 RISE.AI - Merit/Demerit System ................................................................................................. 32
6.1 Objective ...................................................................................................................................... 32
6.2 Responsibilities ............................................................................................................................ 32
6.2.1 Head of Flight Operations (HOFO) ............................................................................. 32
6.2.2 Head of Flight Safety (HOFS) ......................................................................................... 32
6.2.3 Head of Technical Training (HOTT) ............................................................................... 32
6.2.4 Base Managers.................................................................................................................. 32
6.2.5 Joint Evidence Review Committee ................................................................................. 33
6.2.6 Pilots .......................................................................................................................................... 33
6.3 Definition of Terms ..................................................................................................................... 33
6.4 Procedures ................................................................................................................................... 33
6.4.1 Merits .................................................................................................................................. 33
6.4.2 Demerits............................................................................................................................. 34
6.5 Merit and Demerit Policy ........................................................................................................... 34
6.5.1 Merit Reference Table ...................................................................................................... 34
5
6.5.2 Demerit Reference Table ................................................................................................. 35
6.6 Offence Guideline Table ............................................................................................................. 39
6.7 Complaints ................................................................................................................................... 39
6.8 Management Discretion ............................................................................................................. 39
6.9 AI STARS - Recognition Platform at Air India ........................................................................ 39
7. Career Progression for Pilots ....................................................................................................... 42
7.1 Designation .................................................................................................................................. 42
7.2 Career Progression list ............................................................................................................... 42
8. Flight Operations Processes for Crew ........................................................................................ 43
8.1 AEP Process........................................................................................................................... 43
8.2 License Renewal Process .................................................................................................... 44
8.3 VISA Processing ................................................................................................................... 46
8.4 Renewal Training Update .................................................................................................... 46
8.5 Periodic Medical Process for Pilots .................................................................................... 47
ANNEXURE 1 - International Layover Allowance (USD) .............................................................. 48
6
OBJECTIVE
The Pilot Policy Handbook (PPH) is an important resource for Air India Pilots, offering a
comprehensive compilation of Company policies, procedures, and guidelines.
It is designed for Pilots to provide necessary information to conduct their duties with utmost
professionalism, ensuring the effectiveness and safety of operations.
The Pilot Policy Handbook is an internal document of Company information. In addition to this,
Pilots are required to adhere to our Operations Manual and diligently fulfil all essential
regulatory requirements.
Together, they serve as the pillars of our commitment to excellence and safety of our
operations.
SCOPE
The Pilot Policy Handbook is applicable to all Pilots of Air India.
DEFINITIONS
a) Pilots: ‘Pilots’ refers to both Permanent and FTC Pilots

b) Company: ‘Company’ refers to Air India Limited.
c) Shall, Will, Must: “Shall”, “will”, “must” indicates the application of a rule, procedure or
provision is mandatory.
d) Should: “Should” indicates the application of a procedure or provision is recommended.
e) May: “May” indicates the application of a procedure or provision is optional.
f) “No person may….” Or A person may not: “a person may not” Indicates that no
person is required, authorized or permitted to do the act concerned.
g) Approved: “Approved” indicates the Authority (DGCA) or Air India has reviewed the
method, procedure or policy in question and issued a formal written approval.
h) Acceptable: “Acceptable” indicates the Authority (DGCA) or Air India has reviewed the
method, procedure or policy and has neither objected to nor approved its proposed use
or implementation.
i) Note: “Note” is used when a point is considered essential to be emphasized.
j) Prescribed: “Prescribed" indicates the Authority (DGCA) or Air India Ltd has issued a
written policy or methodology which imposes either a mandatory requirement, if it states
"shall", "will", "must" or an action verb in the imperative sense, a recommended
requirement if it states "should" or a discretionary requirement if it states "may".
7
POLICY DETAILS
Guidelines
1 General
Pilots will be able to access Pilot Policy Handbook via SuccessFactors.

Once the Handbook is revised, Pilots will be notified. It is the responsibility of each Pilot to familiarise
him/her with the document and keep up to date about any changes made in the handbook.
This is a Company confidential document for internal consumption of Air India Employees. It is
strictly prohibited to reveal/share/send the contents of this handbook to any third-party outside
Company authorisation.
1.1 Company and Management Information
1.1.1 About the Tata group
Founded by Jamsetji Tata in 1868, the Tata group is a global enterprise, headquartered in India,
comprising 30 companies across ten verticals. The group operates in more than 100 countries across
six continents, with a mission 'To improve the quality of life of the communities we serve globally,
through long-term stakeholder value creation based on Leadership with Trust’.
Tata Sons is the principal investment holding company and promoter of Tata companies. Sixty-six
percent of the equity share capital of Tata Sons is held by philanthropic trusts, which support
education, health, livelihood generation, art and culture.
In 2022-23, the revenue of Tata companies, taken together, was $150 billion (INR 12 trillion). These
companies collectively employ over 1 million people.
Each Tata company or enterprise operates independently under the guidance and supervision of its
own board of directors. There are 29 publicly listed Tata enterprises with a combined market
capitalisation of $300 billion (INR 24 trillion) as on July 31, 2023.
1.1.2 About Air India
Founded by the legendary JRD Tata, Air India has pioneered India’s aviation sector and the airline's
history is, in fact, synonymous with the history of civil aviation in India. Since its first flight on October
15, 1932, Air India has spread its wings to become a major international airline with a network across
USA, Canada, UK, Europe, Far-East, South-East Asia, Australia and the Gulf and an extensive
domestic network. Air India has been a member of Star Alliance, the largest global airline consortium,
since July 2014.
India's first international budget carrier, Air India Express was launched in 2005 to meet the need for
affordable services on short and medium-haul routes- connecting smaller towns directly to the Gulf
and southeast Asia regions.
Air India, along with Air India Express, has always been playing a pivotal role in standing by the
Nation in its hour of crisis.
8
1.1.3 About Vihaan.AI
Vihaan.AI is Air India’s comprehensive five-year transformation roadmap dedicated to making Air
India a world-class Airline. ‘Vihaan' is a Sanskrit word which signifies the dawn of a new era.
Under Vihaan.AI, Air India has outlined a detailed roadmap focusing on expansion of its network and
fleet, developing completely revamped customer proposition, improving reliability and on-time
performance, and becoming a leader in technology, sustainability and innovation while investing in
the best talent.
Vihaan.AI transformation agenda is divided into three phases:
Phase Timeline Objective
Taxi March 2023 Fix the basics; Signal growth
Take Off April 2023-March 2024 Build for excellence; Create pull
Scale and grow; Take

Climb April 2024- March 2027
leadership
1.1.4 Corporate Information
Location Office Address

Gurugram Block-4, Vatika One on One, Sector-16, NH-48 Industrial Estate,
(Registered
Gurugram HR 122007
Office)
Ground Floor Corporate Building (Old Operations Building)
Mumbai Old Airport,
Kalina Santacruz Mumbai 400029.
9
Central Training Establishment, Balanagar Main Rd, Balanagar, Ferozguda,
Hyderabad
Hyderabad, Telangana 500011
2nd Floor, Infra Futura, Opp. Bharat Matha College, Seaport Airport Road,
Kochi
Kakkanad, Cochin- 21
Nta, Air India Operations Building,
Kolkata
Nscbi Airport,Kolkata-700052.
Indiqube Viceroy,7th Floor,Near Gate No.2 Raj Bhavan,Sardar Patel
Chennai
Road,Guindy,Chennai-600032
Air India Ltd., 2nd Floor ,
Alpha -3 , Kempegowda International Airport Ltd.,
Bengaluru
Devanahalli , Bangalore - 560300
1.1.5 Flight Operations Management
Designation Name Email ID

EVP & COO Captain Klaus Goersch klaus.goersch@airindia.com
Captain Manish Uppal manish.uppal@airindia.com

SVP Flight Operations
Head of Flight Operations Captain Pankul Mathur pankal.mathur@airindia.com
Base Manager (Flight Captain Arjun
arjun.ahluwalia@airindia.com
Operations)- Delhi Ahluwalia
Base Manager (Flight
Captain Rishi Sharma rishi.sharma@airindia.com
Operations)- Delhi
Operations)- Captain Shivinder Sahi shivinder.sahi@airindia.com
Bangalore/Hyderabad/Chennai
Base Manager (Flight Captain Jaideep
j.banerjee@airindia.com
Operations)- Kolkata Banerjee
Captain Divya Dugal divya.duggal@airindia.com
Operations)- Mumbai
Captain Aditya Rao aditya.rao@airindia.com
Operations)- Mumbai
Chief Pilot - B777 Captain Gagan Datta gagan.datta@airindia.com
Captain Sandeep
Chief Pilot - B787 sandeep.mehrotra@airindia.com
Mehrotra
Chief Pilot - A320 Captain Sajith Ganga sajith.ganga@airindia.com
Captain Himanshu
Chief Pilot - A350 h.rawat@airindia.com
Rawat
Lead – Pilot Welfare,
Captain Raunaq
Regulatory and International raunaq.kharbanda@airindia.com
Kharbanda
Affairs
Central Training & Licenses Captain Gaurav

gaurav.prathambir@airindia.com
Lead Prathambir
Mumbai Training & Licensing
- lic.bom@airindia.com
Team
10
Hyderabad Training &
Licensing Team - trglic.hyd@airindia.com
Bengaluru Training & training.blr@airindia.com

-
Licensing Team
Chennai Training & Licensing trglic.maa@airindia.com
-
Team
Kolkata Training & Licensing
- lictrg.ccu@airindia.com
Team
Delhi Training & Licensing
- opstraining.delhi@airindia.com
Team
Head of Flight Safety Captain Rajeev Gupta r.gupta@airindia.com
Head Flight Dispatch Harminderjit Singh harminderjit.singh@airindia.com

Flight Dispatch- Mumbai
022-26380331/32
Boeing
Flight Dispatch- Delhi IFD –
- 0124-6875153
Airbus
Flight Dispatch- Delhi IFD-
0124-6875151
Boeing
Captain M Nicodemus
Head of Standards m.nicodemus@airindia.com
Electronic Flight Bag Related
Priyanka Tiwari 0124-6875199
Queries
Ops Risk & Compliance Lead Captain Naveen Verma naveen.verma@airindia.com
amit.jain@airindia.com
CMS Head Captain Amit Jain
head.cms@airindia.com
CMS -
CMS Data Cell - cms.datacell@airindia.com

cms.b777fcroster@airindia.com
cms.b777fctrgplng@airindia.com
cms.b787fcroster@airindia.com
CMS Roster - cms.b787fctrgplng@airindia.com
cms.a320fcroster@airindia.com
cms.a320fctrgplng@airindia.com
DOPS Head Pinky Mittal pinky.mittal@airindia.com

B777 -
DOPS - cms.b777fcdops@airindia.com
11
B787 -
cms.b787fcdops@airindia.com
For 320 -
DEL - rostering.del@airindia.com
CCU - rostering.ccu@airindia.com
BOM - rostering.bom@airindia.com
HYD - rostering.hyd@airindia.com
BLR - rostering.blr@airindia.com
MAA - chennairoster@airindia.com
+91 - 124 – 6875246
DOPS Roster related issues in
- +91 - 124 – 6875248
case of Emergency
IOCC - iocc@airindia.com
We Care Registration Issues - +91-124 – 6875246 / 248

Travel Desk contact for Day of
+91 - 124 – 6875349
Operations Ticketing related -
+91 - 124 – 6875348
issues
Travel Desk contact for Crew +91 - 124 – 6875265
-
Hotel and Transport +91 - 124 – 6875266
1.1.6 Departmental Organisation and Departmental Contact Details
Section Name Email

Chief Human Resources
Suresh Dutt Tripathi suresh.tripathi@airindia.com
Officer
VP Performance, Polices
Akanksha Jain akanksha.jain1@airindia.com
& Rewards
VP HRBP Nakul Tuteja nakul.tuteja@airindia.com
HR Business Partner Ashu Singhal ashu.singhal@airindia.com
HR Business Partner Abhimanyu Tomar abhimanyu.tomar@airindia.com
HRBP Team fltops.hr@airindia.com
SuccessFactors Portal
HR Operations Team hroperations@airindia.com
Issues
Reimbursement Claims bre.airindiahelpdesk@peoplestrong.com
Payroll Queries payrollqueries@airindia.com
Note: Concerned stake holder can be contacted via official email.
12
2.1 Ethics and Compliance
2.1.1 Tata Code of Conduct (TCOC)
This comprehensive document serves as the ethical road map for Tata employees and
companies and provides the guidelines by which the group conducts its business.
a) All Pilots must thoroughly read and ensure adherence to Tata Code of Conduct
(TCOC).Mandatory trainings regarding TCOC should be completed as per compliance
requirements.
b) For any queries around TCOC, Pilots may reach out to their Local Ethics Counsellor/ Chief
Ethics Counsellor.
In addition to the TCOC guidelines, below are certain Pilot-specific guidelines to be adhered to:
a) We as a responsible organization completely prohibit smoking and consumption of any
intoxicating substances at workplace. Smoking/Consumption of any intoxicating
substance while on duty at places such as the following but not limited to
aircraft/company transport/office locations/ prohibited areas at airports is strictly
prohibited.
b) Inflight use of electronic devices like mobile phones/laptops/iPad will be governed by DGCA
regulations and company approvals.
c) A Pilot shall have their meals or drinks only in the cockpit or designated rest area.
d) A Pilot shall not promote a product/service on personal accord or act as a Brand
Ambassador for any items non-related to Air India.
2.1.2 POSH
As a Tata company, we reaffirm our commitment to provide a safe, secure & productive work
environment for our employees without fear of prejudice, bias and harassment. Please access
the Prevention of Sexual Harassment (POSH) policy for the organization here
Any complaint related to sexual harassment should be raised to posh.helpdesk@airindia.com

We encourage all Pilots to read the policy and the redressal mechanisms available.
We have zero tolerance towards harassment of any form and any violation will be dealt with
appropriate consequences.
2.1.3 Ethics Policies
All Pilots must read, understand and abide by the following Ethics Policies of the organisation.
As a Tata company, we have zero tolerance towards any ethical misconduct.
a) Gifts & Hospitality Policy

b) Anti Bribery Anti Corruption Policy
c) Whistle blower Policy
d) Anti Money Laundering Policy
e) Conflict of Interest Policy
f) Supplier Code of Conduct Policy
13
2.1.4 Language and Communication
English language shall be used for:

a) All crew communications, including communication of crew with ground staff
b) All line operations, including training and evaluation
c) All training processes and operational documentation
d) All official correspondence of the company
e) All Pilots must be able to understand the English language. In case of any doubts regarding
the comprehension of any term used in this Pilot Policy Handbook, they must seek
clarifications from the base managers.
2.1.4.1 Company Email
All Company information & information related to flight operations shall be passed through emails
and it is the Employee’s responsibility to ensure that their mailbox is always accessible & not full
(causing incoming mails to be rejected).
2.1.4.2 WeCare
Pilots can raise the following concerns through the WeCare Portal:
a) Day of Operations Roster related issues
b) Day of operations Crew SOD Airline Ticketing issues
c) Transport and Hotel related issues
d) CMS Training/Planning related issues
2.1.4.3 Workplace
All Pilots should join All Hands - Operations & Aviators-Air India groups to get Company
Information.
2.1.4.4 Work Chat and Teams
Pilots can use quick messaging Work Chat and Team channels to communicate with each other
& other employees.
2.1.4.5 Scheduling Software
All notifications related to flight schedule will be sent through the scheduling software and must
be acknowledged by all Pilots.
2.1.4.6 Coruson
Coruson can be used to send confidential/ voluntary reports.
2.1.5 Retirement Age
The retirement age of a Pilot shall be as per the term defined in their employment contract.
14
2.2 Access Authority to Working Premises
2.2.1 Employee ID Card/ ID cards
To ensure compliance with security requirements, it is mandatory for all Pilots to wear their ID
card on duty and/or on company premises/work locations.
2.2.2 Loss of Employee ID
If an Employee loses or damages their employee ID, the same should be informed to the Admin
team through an email to empidcard@airindia.com and manohar.pratap@airindia.com.
In case of Loss of Employee ID/ damage, a new ID will be issued to the employee at a penalty of
INR 500. A Letter of Caution may be issued to the Employee in case of repeated negligence.
15
3 Company Dress Code
3.1 Pilot Uniform
As proud representatives of our Company, Pilots play a vital role in showcasing our commitment
to excellence and professionalism to the world. Air India’s Pilot appearance and demeanour are
a direct reflection of our brand, and it is with this in mind that we emphasize the importance of
maintaining the highest standards of the uniform. Air India provides one set of uniform annually
to Pilots which is always to be worn according to company’s standard.
A full set of uniform comprises:
Uniform Type Replacement Frequency Remarks

6 shirts inclusive of 3 long 1 year -
sleeve and 3 short sleeves
2 Trousers 1 year -
1 Double Breasted Jacket 3 years -
(with buttons and stripes
for the coat)
1 Cap 1 year -
2 Tie 1 year -
1 Overcoat 4 years For crew operating in
colder countries
1 Pullover 3 years For crew operating in
colder countries
1 Wing 1 year -
1 pair Epaulette 1 year -
Kindly maintain impeccable personal grooming and the appearance should always be neat and
professional. The uniform should always be worn with pride and respect.
The above is as per current practice and the same will be reviewed once new Air India Uniform is
available.
3.2 General Appearance Standards & Guidelines
While in uniform, it is important that you adhere to the following appearance standard and
guidelines.
a) Full uniform must be always worn for every flight duty and in public view.
b) Pilots are considered in uniform when any part of the uniform is worn. Therefore, the
removal of certain items of the uniform such as epaulette, tie & tie pin, wing etc., does
not render a Pilot “out of uniform”.
c) No alteration to the standard design of the Company’s uniform is permitted and Pilots must
wear their uniform with insignia appropriate to their rank.
d) Commanders are responsible for ensuring that their crew is properly attired when on duty
and that a neat, disciplined appearance is maintained.
e) Uniform Off-Duty: Entering a bar/liquor store/similar establishments while wearing any
part of a uniform is not permissible. Pilots shall not consume alcohol or any other
intoxicating substances while dressed in company’s uniform.
16
3.3 While in Simulator/ Training/ Visit to Office
a) Pilots are expected to be properly attired in business formals while in any office location.
No shorts, distressed jeans, collarless T-shirts, shoes without socks, sandals or slippers
are permitted.
b) For Simulator Training, Pilots undergoing training are required to be in their Uniform. For
Ditching Drills, the guidelines are mentioned in SEP Flyer.
c) Trainers are required to be dressed in Business Formal Attire while imparting training.
3.4 When Travelling on Duty
It is essential that Pilots when traveling on duty travel, dress appropriately (smart casuals or
business formals) while travelling or while in Company provided accommodation at any point of
time.
3.5 Replacement and Maintenance
Each Pilot is responsible for maintaining his/ her own uniform. Uniform and accessories lost or
damaged during duty and not due to personal carelessness, will be replaced by the Company. A
replacement shall be purchased by Pilot in case of loss or damage of any item or part of the
uniform due to personal carelessness. All uniform and accessories must be returned to the
company upon separation.
3.6 Uniform Guidelines
3.6.1 Shirt and Trousers
a) Company issued shirt and trousers must be worn during duty hours and whilst on airport
premises after duty.
b) Long sleeve shirts must be worn with cuffs correctly buttoned. Collar - bone stays should
be used to keep the collar in position. Folding of sleeves whilst in the passenger cabin or
in view of the public is prohibited.
c) Shirt and trousers must be neat & always well pressed.
d) Trousers leg to fall right at the shoe sole
3.6.2 Flight Bag
a) Black colour flight bag befitting a professional Pilot must be used. The bag should be of
acceptable size.
b) It is not acceptable to use backpack and/or rucksack when in uniform.
3.6.3 Turban
Sikh Pilots to wear either Red, Maroon or Black Colour turban as part of uniform on duty.
3.6.4 Jewellery & Accessories
a) Too many items of jewellery should not be worn.

b) If a belt is to be worn, it should be a plain black belt with a simple buckle.
17
c) Formal socks and plain black leather / synthetic shoes (with or without lace) should be
worn.
3.6.5 Fingernails
All Pilots must keep fingernails clean and neatly trimmed.
3.6.6 Tattoo and Piercing
Tattoos and piercing on visible areas of the body, tongue and nose studs are not permitted.
3.6.7 General Wellbeing, Fitness & Weight Management Guidelines
a) Wellbeing, fitness level and weight is of utmost importance. Please ensure you maintain
good physical and mental health as your health reflects your responsibility as a Pilot.
b) Maintain a BMI (Body Mass Index) between 18.5 to 24.9 which is considered normal.
c) Pilots may refer to the BMI calculation below for reference.
Mass (kg)
BMI = ---------------------------------
Height (m) X Height (m)
Note: BMI out of limits prescribed above, will be governed as per medical standards required by
DGCA
3.8 Reimbursement of Uniform Stitching Charges
All Pilots can claim reimbursement of Uniform stitching charges as per Uniform Stitching Charges
Reimbursement Circular.
All claims can be made through the PeopleStrong portal.
3.7 Grooming Guide specifics – Women Pilot
3.7.1 Hair Style
a) Hair must be clean and well kept.

b) Hair should be styled to present a professional appearance.
c) Loose hair should not touch the shoulder or fall onto the face.
d) Long hair should be pinned up, pulled up to a French twist hairstyle or fastened at the neck
by a simple clasp.
e) Fringe must not touch or cover the eyebrows.
f) All hair clips/ bands must be simple and of a colour as close to your hair as is possible.
g) Hair style must not interfere with proper wear of the peak cap and protective mask or
equipment at any time.
18
h) Colouring of hair through dyeing or highlighting is permissible. The result must be subtle
and natural to the original hair colour and should look professional.
3.7.2 Make Up
a) Light foundation and professional make up is permitted.

b) Eyeliner and mascara in black or brown is allowed.
c) Long artificial lashes touching the eyelids are not allowed.
3.7.3 Nail polish / Nail art
a) Nail polish / Nail art shall be professional.

b) Nail polish / Nail art must not contain any ornamentation.
c) Nails should not disrupt the cockpit management.
3.8 Grooming Guide – Men Pilot
3.8.1 Face
a) Moustache must be neat and trimmed.

b) Beard shall be trimmed and well kept. Air India allows for religious and medical waivers
for beard on a case-by-case basis.
c) The beginning of the sideburns must always be shaved neatly and well-trimmed.
d) Earring is not permitted unless prior written permission is taken.
3.8.2 Hair
a) Hair must be clean and well kept. The standard is a short, neat cut. Pilots should trim their
hair regularly to maintain its shape.
b) Hair must not touch the shirt collar or grow over the top of the ears.
c) Hair style must not interfere with proper wear of the hat and protective masks or
equipment at any time.
d) Punk, spiky and wet look or jagged hairdo is not allowed.
e) Colouring of hair through dyeing is permissible. The result must be subtle and natural to
the original hair colour and should look professional.
19
4 HR Policies
4.1 Probation and Confirmation
The Probation and Confirmation process is as defined in the Crew Probation and Confirmation
Policy.
a) The Probation period for Pilots will commence from their date of line release (i.e.,
completion of training period).
b) The duration of the Probation period is 6 months.
c) Basis Pilots performance during the Probation period, the Company shall take one of the
following decisions:
• Confirmation
• Probation extension
• Termination of employment
4.2 New Hire Relocation
All new joiners who need to relocate for joining will be eligible for entitlements mentioned in the
New Hire Relocation Policy.
All claims related to reimbursements for relocation can be raised on PeopleStrong Portal.
4.3 Rostering of Relatives
Relatives in following relationships shall not be rostered together for the same flight and simulator
trainings/ checks.
a) Spouse/Partner
b) Sibling
c) Parent-Child
4.3.1 Process to Ensure Adherence
a) All existing crew/trainers are required to fill the Relative Declaration section on
SuccessFactors (My Employee File -> Personal Information -> Relatives within Air India).
All Pilots are expected to update this section in case of any such change during their course
of employment.
b) All new joiners are required fill the Relative Declaration section within 7 days of joining.
c) HR will share this data with CMS and DOPS for necessary action at their end.
d) CMS to apply appropriate restrictions in the rostering system to not allow pairing of
relatives in flight/trainings/checks at rostering stage
e) DOPS to ensure adherence to above rule to ensure that family pairings are not allowed for
flights/training/checks
4.3.2 Responsibility of the Pilot
If due to an oversight from CMS or DOPS, a Pilot gets rostered with his/her relative then they
should make an immediate escalation to Head of Flight Operations/Base Manager to advise
DOPS for necessary roster amendment.
20
4.3.3 Employment of Relatives
Employment of Relatives Policy aims to establish guidelines on the employment of Relatives at

Air India to avoid potential Conflicts of Interest. When recruiting, developing, and promoting
employees, decisions shall be based solely on performance and merit.
4.4 Leave Entitlement
The below is a highlight of the leave entitlements in the following three categories.
Major Leave Category Number of Leaves in a Financial Year

Privilege Leave (PL) 30
Sick Leave (SL) 12
Casual Leave (CL) 6
Note: Maximum 15 days of Privilege leave and/or Casual Leave can be availed in a particular
roster month. In case, a Pilots member wishes to avail more than 15 days of continuous leaves
then it has to be split between two consecutive roster months.
a) Pilots can refer to the Crew Leave Policy for more details on application process and other
leave categories.
b) Pilots can refer to the Maternity Policy to understand the support offered by Air India to
Women Pilots with their motherhood journey during their pregnancy and the process and
timelines around maternity leave and maternity benefit entitlements.
4.4.1 Leave Application and Approval Process
Stakeholder Step Timeline

3 of Current Month for
rd
Pilot Apply for Privilege Leaves (PL) on Crew Portal
Next Month
a) Process Submitted requests.
b) Each request is examined on merit,
considering the history of past leaves
availed by the respective Pilot,
alongside the reason for the current
CMS Planning 9th of Current Month for
leave request.
Team Next Month
c) Any planned or tentative training
schedules will have priority over
applied leaves. This will be considered
when deciding on the approval of leave
application.
Provide final approvals post-evaluation,
12th of Current Month
Base Managers ensuring adherence to merit and crew
for Next Month
availability.
Plot crew leaves and Inform regarding the
CMS Planning 14th of Current Month
decision on their leave application
Team for Next Month
(approved/denied)
Head of Flight Address any escalations related to approved 20th of Current Month
Operations leaves in coordination with Base Managers for Next Month
Note: The above process will be applicable only till Leave Bidding is introduced.
21
4.5 Travel, Accommodation and Transportation for Duty
Refer to the Employee Duty Travel Policy for details around class of travel entitlement and
query resolution mechanism around tickets, transport and accommodation.
4.6 Layover Station Emergency
For any emergency during layover, respective APM of the station is to be contacted with a copy to
Base Manager.
4.7 Salary Advance/Loans
Eligible employees can apply for Salary Advance/Loan during unanticipated financial emergencies as
per the process in Salary Advance/Loan Policy.
4.8 Domestic Relocation Benefits
All Pilots relocating due to Company requirement are eligible for relocation benefits as per the
Domestic Relocation Policy.
All claims related to reimbursements of relocation can be raised on PeopleStrong portal
4.9 Rostering Policy
Refer to the Roster Practices Policy issued by Flight Operations Management.
4.10 Psychoactive Substances
All Pilots must ensure adherence to Crew Drug Policy.
4.10.1 Enforcement Action
a) If Pilot refuses to undergo the examination, such Employee shall be removed from all flight
related duties until they clear drug testing profile as listed in the DGCA CAR, within a period
of 48 hours. Any violation will lead to termination of employment with immediate effect.
b) Positive confirmatory report is considered as a violation of the Tata Code of Conduct and will
lead to termination of employment with immediate effect.
4.11 Breath Analyzer Policy
All Pilots must ensure adherence to Company Policy of Breathalyzer Crew BA Policy.
22
4.11.1 Enforcement Action on Pre-Flight Breath-Analyzer Test Positive/Missed
Nature of Violation - Pre-Flight

S No. Breath-Analyzer Test - Enforcement Action by Air India
Positive/Missed
First time Pre-Flight Breath-Analyzer a) 03 months suspension of license/approval

1
Test positive b) Leave Without Pay for 3 months
c) Ineligible to apply for any IJP for a period of 1
year
d) Ineligible for any promotional opportunity for a
period of 2 year
e) In addition, the Employee Leisure Travel tickets
available to the Pilot and their family members
stand blocked for a period of 6 months from the
date of violation.
First time Pre-Flight Breath-Analyzer

2
Test missed
Second time Pre-Flight Breath-

3
Analyzer Test positive
Pre-Flight Breath-Analyzer Test

positive in one instance and Pre-
4
Flight Breath-Analyzer Test missed
in another instance
Termination of employment with immediate effect
Second time Pre-Flight Breath-
5
Analyzer Test missed
One missed Pre-Flight Breath-

6 Analyzer Test and another missed
Post-Flight Breath-Analyzer Test
Status of Trainership i.e. Loss of post/rating/ authorisation for 03 year in

Examiner/Instructor/ Line Training addition to penal action as per nature of violation or
7
Captain/Check Pilot detected as advised by DGCA.
positive for alcohol consumption
*For all Pre-Flight BA Violations other than first time missed Pre-flight Breath-Analyzer Test,
Endorsement done on license/ SEP card as in accordance with DGCA CAR
Confidential and proprietary.

For limited distribution and not for use outside of the Company
4.11.2 Enforcement Action on Post-Flight Breath-Analyzer Test Positive/Missed
Nature of Violation – Post-Flight

S No. Breath-Analyzer Test - Enforcement Action by Air India
Positive/Missed
a) 03 months suspension of license/approval
b) Leave Without Pay for 3 months
c) Ineligible to apply for any IJP for a period of 1
year
First time Post-Flight Breath-Analyzer d) Ineligible for any promotional opportunity for a
1
Test missed period of 2 year
e) In addition, the Employee Leisure Travel tickets
available to the Pilot and their family members
stand blocked for a period of 6 months from the
date of violation
First time Post-Flight Breath-Analyzer

2
Test positive
Breath-analyzer test positive in Pre-

Flight in one instance and breath-
3
analyzer test positive in Post-Flight in
another instance or vice versa
Termination of employment with immediate effect
Second time Post-Flight Breath-

4
Analyzer Test missed
Missed Post-Flight Breath-Analyzer

Test in one instance and missed Pre-
5
Flight Breath-Analyzer Test in another
instance
*For all Post Flight BA Violations, Endorsement done on license/ SEP card
REFERENCE DOCUMENT: CIVIL AVIATION REQUIREMENTS |SECTION 5 - AIR SAFETY | SERIES F
PART III, Rev 3, 26th October 2023
4.12 Separation Policy
Separation from the Company can be on the grounds of resignation, retirement, death while in
service, non-renewal of employment contract or termination. Employees are required to serve notice
period as per below. This notice period duration is subject to revision basis Company’s decision or
regulatory requirement.
Notice period during Notice period post

Employee group
probationary period confirmation
Pilot 6 months 6 months
Details regarding Separation process and related terms and conditions can be found in the
Separation Policy.
Confidential and proprietary.

For limited distribution and not for use outside of the Company
5 Pilot Compensation and Benefits
5.1 Pay and Allowance Structure
Refer Annexure B of the latest Employment Letter effective 01st April/01st May 2023 for details on
CTC.
Cost to Company (CTC)= Fixed Pay + Role Based Allowances + Additional Flying Allowance
5.1.1 Fixed Pay
Fixed pay comprises of following components and is payable to employees monthly in payroll
Component Description
Up to 35% of fixed pay excluding guaranteed flying allowance

Basic
and service reward
HRA is 50% of basic, it is tax exempt subject to submission of
House Rent Allowance (HRA)
relevant proof as per prevailing income tax laws
Component applicable only to Air India employees who joined
Supplementary allowance
prior to 1 April 2022
Employer’s contribution towards PF i.e., 12% of Basic +
Provident Fund Supplementary allowance governed by The Employees’ Provident
Fund and Miscellaneous Provisions Act, 1952
4.81% of Basic + Supplementary allowance, governed by
Gratuity
Payment of Gratuity Act, 1972
This component (if applicable) can be distributed in Flexi
Other Allowance benefits such as car lease, fuel etc. to avail tax benefits as per
prevailing income tax laws
One time loyalty award linked to years of service in the current
Service Reward
grade/level as of 31st March 2023
Allowance for 40 hours of flying per month subject to availability

Guaranteed Flying Allowance
for flying duties for minimum 15 days in a roster month
5.1.2 Role Based Allowances
Component Description
Additional allowance for flying wide body fleet
Wide Body Allowance a) Commander/ Sr. Commander: Rs 75,000 per month
b) Captain/First Officer/JFO: Rs 25,000 per month
Allowance of Rs 55,000 per month for all senior commanders for
Management Allowance
performing executive duties of management cadre
Role based allowance for Pilot trainers (LTC/TRI/DE), detailed
Trainer Allowance
subsequently in the handbook
For the purpose of this document, gross salary would mean summation of following components:
Basic, HRA, Supplementary Allowance, Other Allowances, Service Reward, Wide Body Allowance,
Management Allowance and Trainer Allowance (fixed amount only)
5.1.3 Additional Flying Allowance
Additional Flying allowance for actual flying beyond guaranteed 40 hours.
Below table elaborates the hourly flying rates for various Pilot levels. These rates shall be decided
from time to time by the Company to ensure that we stay competitive in the industry.
40-70 70-80 80-90 90+

Air India – Pilot Levels 0-40 Hours
Hours Hours Hours Hours
Junior First Officer (Y1) Rs 1,500 Rs 1,575 Rs 1,725 Rs 1,875 Rs 1,950
First Officer Rs 2,900 Rs 3,045 Rs 3,335 Rs 3,625 Rs 3,770
Captain (SFO) Rs 4,300 Rs 4,515 Rs 4,945 Rs 5,375 Rs 5,590
Commander Rs 6,500 Rs 6,825 Rs 7,475 Rs 8,125 Rs 8,450
Sr. Commander Rs 7,100 Rs 7,455 Rs 8,165 Rs 8,875 Rs 9,230
a) Flying allowance will not be paid to Pilot on SNY (Supernumerary) flight (for training flights)
b) Support Pilot pulled out on day of operations for simulator session shall be paid flying allowance
at the rate of 0-40 hours of hourly flying rate for hours spent on simulator session.
c) All Pilots carrying out Standardisation/Observation Flight (Not Applicable to Requirements for
Pilot under training) to meet Flight Operation Requirements: Actual hours applicable for such
duties will be included for computation of flying hours. This payment will be approved from
SVP Flight Operations and HRBP.
d) For TRI and DE, Trainer hours for Simulator Sessions conducted in a roster month will be
treated like Flying Hours for calculation of Additional Flying Allowance payment effective 1 st
Dec’23.
Upgrade / Conversion Training
5.1.4 Annual Increment
Pilots in good standing will be eligible for an annual increment at the end of financial year which will
be as per Company policy.
5.1.5 Compensation to Pilots for Upgrade and Conversion Trainings
All Pilots who are undergoing training for command upgrade, LTC to TRI upgrade and conversion
Trainings will be compensated additionally during the time spent in Ground Training and
Simulator Training, subject to following conditions:
a) The eligible Pilots will be considered for the below compensation only if they have spent at
least 10 days in a month on the aforementioned trainings
b) During training, additional compensation to be calculated on basis of applicable flying
allowance rates for 0-40 hours only
c) The training period during ground and simulator training should not exceed the days
mentioned in the table below for a Pilot to be eligible for additional compensation
d) In case the number of training days exceed from the days mentioned in the table below, due
to justifiable organizational reasons, a special approval will have to be taken from the SVP
Flight Operations and the CHRO to give additional compensation, if required.
5.1.5.1 Calculation of Total Compensation for a Month
Total Compensation for a month = Total Fixed Pay + Flying allowance basis actual hours flown in
the month beyond 40 hours + Additional compensation for days spent during training.
(Additional compensation for days spent during training calculation = Pilots undergoing these training
will be compensated based on 3 block hours equivalent of flying for every day spent on training)
Maximum number of days on which the Pilots will be compensated for additional allowance. +
Command / TRI Training days –

Type of Training Upgrade / Upper limit
Conversion (Ground + Sim)
A320 LTC -> A320 TRI LTC to TRI Upgrade 17
A320 FO -> A320 CP Command Upgrade 22
B777 FO -> B777 CP Command Upgrade 23
B787 FO -> B787 CP Command Upgrade 23
A320 FO -> B777 FO Conversion 75
A320 FO -> B787 FO Conversion 73
A320 CP -> B777 CP Conversion 71
A320 CP -> B787 CP Conversion 73
B777 FO -> A320 CP Conversion 50
B787 FO -> A320 CP Conversion 50
In addition to above, Pilots undergoing MFF (Multi fleet flying) training and CCQ (Cross crew
qualification) training will be compensated. The payment will be applicable as per special approval
from SVP Flight Operations and CHRO.
5.1.6 Trainer Allowances
Pilot Trainers will be entitled for a trainer allowance per month till the time Pilot has a valid trainer
authorisation from Company and DGCA on the aircraft type being flown. Trainer allowance will be a
combination of a fixed amount and amount linked to number of hours trainer duties are performed
as below.
Trainer Position Trainer allowance per month (INR)
Re. 50,000 per month + (125% of the hourly flying allowance rate* X No
LTC
of hours trainer duty performed)
Re. 1,00,000 per month + (125% of hourly flying allowance rate* X No of

TRI
hours trainer duty performed)
Re. 1,50,000 per month + (125% of hourly flying allowance rate* X No of

DE
hours trainer duty performed)
Note:
a) Rate applicable will be hourly rate for 0-40 hours of flying
b) The amount as mentioned above shall be paid on attaining the required qualification with the
Company
c) TRI/DE Conducting Simulator sessions: To standardise the way for computation of
allowances for all type of trainers, differential flying allowance rates (i.e. 0-40 hrs, 40-70 hrs, 70-
80 hrs, 80-90 hrs) would be applicable for TRIs and DEs for simulator hours. Simulator hours will
further be additionally compensated at 25% of hourly flying rates at applicable rate for 0-40
hours.
E.g.: For a TRI, if actual flying hours in a month are 40 and simulator hours are 30. Then
a senior commander (TRI) will be compensated at 70 hours at differential rates. Allowance
payment will be made at @Rs 7,100/hr for first 40 hours and @Rs 7,455/hr for remaining
30 hours. Simulator hours will additionally be compensated at 25% @ Rs 7,100 = Rs
1,775/hr for 30 hours
d) Staff on Duty Allowance for Trainers : The staff on duty allowance will be paid to all
trainers at 65% of flying allowance applicable for the block hours (Rate of 0-40 hours to apply)
in case a trainer is positioned out of base to conduct training.
e) Domestic and International Layover allowance for Trainers : If a trainer is positioned

internationally to conduct training, international layover allowance rates will be applicable.
Similarly, domestic layover allowance will be applicable if a trainer is positioned to conduct
ground / simulator training away from home base.
5.2 Additional allowances for Pilots
In addition to CTC specified above, there are additional allowances applicable for Pilots as detailed
below:
5.2.1 Layover Allowance
This allowance shall be payable to all Pilots for flight duties requiring night stop away from home
base. In addition, this allowance will be payable to Trainers for conducting ground and/or simulator
training duties requiring night stop away from home base. This shall not be paid to Pilots/Trainers
who seek night stop/ deputations away from home base on personal requests.
The following are applicable layover allowances*:
Designation Domestic International
$120-200* varies by
Commander, Sr. Commander /Trainer INR 2200/per night
station/per night
Junior First Officer / First Officer / Captain $90-150* varies by

INR 1600/per night
(Senior First Officer) station/per night
*Refer Annexure 1 for layover allowances payable at various International destinations.

Please refer to Layover Allowances circular for details.
For the payments of allowance for part of the day, the guidelines are as under:
Duration of Travel/Stay Amount Payable

Up to 6 hours 30% of Daily USD Allowance
More than 6 hours but less than 12 hours 70% of Daily USD Allowance
More than 12 hours and up to 24 hours Full Day Allowance
28
5.2.2 Staff on Duty Allowance (SOD hours)
This allowance shall be payable to all Pilots for flight requiring positioning to / from home base. In
addition, this allowance will be payable to Trainers for conducting ground and/or simulator training
duties requiring positioning to / from home base. This shall not be paid to Pilots travelling for
personal requirements.
The allowance shall be paid at a rate of 65% for the applicable flying hours (Rate of 0-40 hours to
apply).
Note: - For such cases the roster code ‘positioning for flight’ shall be updated on the crew
roster.
5.2.3 Day-Off Call Up
This allowance has been introduced to compensate a pilot if he/she is pulled out for flying / training
duties as per rostering practices policy on his/her day off or surrenders his/her day off to assist
operations/training requirements subject to meeting FDTL requirements. In this scenario the below
mentioned additional allowance will be applicable per day:
• Sr. Commander/Commander: Rs 5,000

• Captain/First Officer/JFO: Rs 3,000
Day-off call up allowance payment will be approved monthly by Flt Ops & HR.
Day-off call up does not apply if:
a) The day off is changed to a duty by personal swap.

b) A Pilot volunteers to operate a flight on day off and is compensated with another day off.
c) A Pilot volunteer to cancel allocated leave and leave will be re-credited.
5.2.4 Office Duty/Ground Training Duty Allowance
If a Pilot is appointed on office duty/ground duty for administrative/operational requirements for a

limited time, (s)he shall be paid an additional allowance for the day as below:
• Sr. Commander/Commander: Rs 5,000

• Captain/First Officer/JFO: Rs 3,000
Office Duty allowance payment will be approved monthly by Flt Ops & HR .
5.3 Benefits
5.3.1 Insurance Benefits Sum
Pilots will be entitled for following insurance benefits:
29
Insurance Insured Amount Premium
Beneficiary Designation
type (INR) Borne By
Sr. Commander,
Up to 3 Cr.
Commander Company: 80%
Loss of licence Employee
Employee: 20%
Captain, FO, JFO Up to 2 Cr.
Group Sr. Commander,

3 times Annual CTC
Personal Employee’s Commander,
(Min 15 Lacs and Company: 100%
Accident beneficiary Captain
max 2 Crore)
(GPA) FO, JFO
Sr. Commander,
3 times Annual CTC
Group Term Employee’s Commander,
(Min 15 Lacs and Company: 100%
Life (GTL) beneficiary Captain
max 2 Crore)
FO, JFO
Sr. Commander,
Group Employees + Commander, 7,50,000
Company: 100%
Mediclaim Dependents Captain Per family per year
FO, JFO
Sr. Commander,
Employees + Commander, 10,000 per family
General OPD Company: 100%
Dependents Captain per year
FO, JFO
*The insurance benefit will be governed by respective insurance policies detailed in Employee
Insurance Benefit Manual
5.3.1.1 Voluntary Top Up Option
Air India offers a voluntary insurance top up on the existing Group Medical Coverage, Group Personal
Accident and Loss of License. Top-up options premium amounts will be borne by the Employees and
the same will be deducted in 6 equal instalments from the annual salary.
Note: Buying a top up in this policy means you are enhancing the benefits of the existing company
insurance and not purchasing a new policy. Any top-up availed will be applicable for 2 years
5.3.1.2 Medical Benefit
a) Employees are eligible for medical insurance for Self + Spouse + 3 Dependent Children +
2 Dependent Parents / In- laws. Cross combination of parents/In- laws is allowed. Declared
parents cannot be modified for two years unless there is change in life continuity status
b) Family floater Sum Insured: Standard coverage of INR 7.5 lakh and the premium is borne
by the company. Optional Top up sum insurance can be availed up to 20 Lac and the
premium is borne by the employee. Top up insurance will have a lock-in period of 2 years
from the time of enrolment for Group Medical Coverage Policy Only.
5.3.2 Air India SkyFam Pass - Employee Leisure Travel Policy
• All Pilots will be able to avail the Employee Leisure Travel benefit as detailed in Air India
SkyFam Pass- Employee Leisure Travel Policy.
• All Pilots will be able to avail 14 passages and unlimited concessional ID75 tickets across Air
India network flights. Pilots can access the portal by clicking here.
30
5.3.3 Workplace Wellness Reimbursement
Pilots can refer to Workplace Wellness Reimbursement Policy for further details regarding terms
and conditions.
All claims can be raised on PeopleStrong Portal
5.3.4 Mobile and Broadband Reimbursement
Pilots can refer to Mobile and Broadband Reimbursement Policy for further details regarding terms
and conditions.
All claims can be raised on PeopleStrong Portal
5.4 Applicable Deductions on Salary and Allowances
5.4.1 Guidelines for Deductions
a) Exhaustion of leave quota and/or Pilot goes on an extended leave without pay.
b) Roster code leading to Pilot unavailability due to personal negligence such as delay in
submission of documentation related to AEP, passport / visa renewal, license renewal, EGCA
validation, non-attendance of company trainings, non-renewal of periodic medical, disciplinary
issues etc will deemed as Leave without pay. This is not an exhaustive list, and Pilot must
ensure currency and validity of all documentation required to carry out rostered duties. The
number of days for which Pilot is not available due to documentation for reasons attributable
to him/her would be considered as Leave without pay.
c) The Company reserves the right to deduct pay and allowances for the applicable days of leave
without pay. PF will not be contributed for LWP days. Additionally, for checking eligibility for
gratuity payment LWP days will be subtracted to see if employee is fulfilling the criteria for
gratuity payment under applicable law.
d) In case of Absence without leave, the deduction will be as per leave without pay and this
deduction in no way restricts the company from initiating additional action.
e) Grounded Due to Safety Events: Pilot will be paid at 50% of gross pay for initial 90 days and
75% after that for period of grounding or suspension. Nevertheless, should it be later found
that no fault has been attributed to the Pilot’s part/doing or if it then happens that the Pilot
has been cleared of the incident after investigation, the Pilot shall receive all remaining amount
of fixed pay and role-based allowances without interest.
31
6 RISE.AI - Merit/Demerit System
6.1 Objective
At Air India, a robust Merit/Demerit system is being introduced to recognize that the performance of
our Pilots is not just critical for the success of our Company but also for the safety and satisfaction
of our passengers.
The Merit/Demerit system is being implemented to provide our Pilots with the tools, feedback, and
support needed to excel in their roles and to maintain the exceptional reputation we have built over
the years. It is a collaborative effort to foster continuous improvement, recognize achievements, and
address areas for development.
To ensure that our Pilots consistently meet the highest standards of professionalism, skill, and safety,
we have implemented a robust performance management system.
a) Set Clear Expectations: Performance expectations will be clearly defined, ensuring that our
Pilots have a clear understanding of what is expected of them in their roles.
b) Provide Regular Feedback: Regular feedback sessions will be conducted to track progress,
celebrate achievements, and address any performance gaps.
c) Offer Development Opportunities: We are committed to helping our Pilots improve their skills
and knowledge. Development plans will be created to address areas that require
enhancement.
d) Promote Professional Growth: Performance management is not just about meeting minimum
requirements but also about nurturing career development such as strengthening feedback
mechanism for decisions related to pilot upgrades and promotions.
e) Enhance Safety: By continuously monitoring and improving performance, we are reinforcing
our commitment to aviation safety, which is our highest priority.
f) Recognize Excellence: Outstanding performance will be recognized, motivating our Pilots to
strive for excellence.
6.2 Responsibilities
6.2.1 Head of Flight Operations (HOFO)
a) To ensure that this policy is implemented in fair, consistent and transparent manner.
6.2.2 Head of Flight Safety (HOFS)
a) To provide Base Managers with a Merit and Demerit report on safety related matters.
6.2.3 Head of Technical Training (HOTT)
a) To provide Base Managers with a Merit and Demerit report on training related matters.
6.2.4 Base Managers
a) To record and update the list of disciplinary action as well as good work ethics as required
including issuance of Commendation Letters, departmental emails, Caution Letters and
Departmental Warning Letter(s).
b) To manage the Merit and Demerit report system database.
c) To provide HOFO with the Merit and Demerit report on a monthly basis.
32
6.2.5 Joint Evidence Review Committee
A Joint Evidence Review Committee consisting of the following,

a) Head of Technical Training
b) Head of Flight Safety
c) Respective Base Manager
d) Respective Chief Pilot
e) HRBP
shall review, conclude and recommend cases and incidents/accidents to HOFO and / or HR
Department as applicable.
6.2.6 Pilots
a) To keep the company informed on his/ her whereabouts and to be contactable at all relevant
times either on mobile or through email.
b) To ensure all relevant and supporting documents being submitted in a complete and timely
manner.
c) To keep abreast with all Company SOPs, processes and updates and regulatory requirements
necessary to perform safe and effective flight operations.
6.3 Definition of Terms
a) Merit means a positive grade in conduct or efficiency given for exceptional performance of
duty or outstanding achievement.
b) Demerit means a negative grade in conduct or efficiency assessed against a Pilot.
c) Mandatory means the least disciplinary action that will be taken against the Pilot.
d) Maximum means the highest disciplinary action that may be taken against the Pilot.
e) Probation Extended means that the Pilot probationary period will be extended for another
three (3) months.
f) Promotion Bypass means the Pilot would not be eligible for any promotion or upgrade within
the specified period of time.
g) Demotion means the Pilot being demoted to a lower rank. It involves salary and allowance
deduction. Period of demotion may or may not be defined.
h) Removal from Active Flying Roster means the Flight Operations shall remove Pilot involved
from active duty pending the completion of Technical Inquiry, Safety Investigation and / or
Joint Evidence Review Committee Inquiry and / or decision.
i) Suspension means that suspension from work either pending investigation or as a disciplinary
action or part of.
Note: All the items listed, and examples provided are meant as guidelines to ensure clarity, fairness
and transparency in the system. Nevertheless, the management reserves the right to reduce or
increase the level or category of merit / punishment after due consideration is given in every aspect
and area with safety, legality and efficiency as the main objective.
6.4 Procedures
6.4.1 Merits
a) A merit is a positive grade in conduct or efficiency given for exceptional performance of duty
or outstanding achievement.
b) Merits may be applied against demerits to negate their effect.
33
c) At the beginning of the financial year, every Pilot will be given a hundred (100) points to begin
with.
d) Any Pilot who joins the company on or after 1st April until 1st working day of January will be
given a hundred (100) points.
e) Merit Reference table is listed in section 6.5.1
6.4.2 Demerits
a) A demerit is a negative grade in conduct or efficiency assessed against a Pilot.

b) Demerit Reference table is listed in section 6.5.2
6.5 Merit and Demerit Policy
6.5.1 Merit Reference Table
Level 0 Level 1 Level 2 Level 3
+ 5 pts per occasion + 25 pts per occasion Management’s Discretion
Receipt of compliment
letter (s) / appreciation Project Involvement (Max
mail / appreciation code 25 pts regardless number
(APC) on roster as per of projects) Employing outstanding
Rostering Practices Policy ability to fly an aircraft back
to land safely under
emergency situation unless
situation caused by crew
Nil Sick leave (For entire
Calendar year).
Providing feedback to
company resulting in a Actions above and beyond
change of policy/procedure, the call of duty resulting in
with the aim of reducing a reduced risk to injury or
risk of an incident or death to other individuals
accident
Efficient actions and

decisions taken during
flight to avoid or manage
disruptions
Availing 3 or less
sick leaves in a financial
year
Recognition received on
AI.STARS platform for
below award categories:
Category 1:
AI Star of the Day
Category 2:
AI Ideator
34
6.5.2 Demerit Reference Table
Punitive Action Level 0 Level 1 Level 2 Level 3

06 months from 12 months from 24 months from
Promotion
N/A the date of the the date of the the date of the
Bypass
event/incident event/incident event/incident
Dept. Caution Letter of Letter of Letter of Final
Mandatory/Minimum
E-mail Caution Warning Warning
Minus 50 points -
Letter of Final
Minus 5 points warning per
Minus 15 points Minus 35 points
per infringement
Demerit Points per per
infringement
infringement infringement Minus 100 points -
HR inquiry per
infringement
1. Dismissal.
2. Demotion;
Salary 3. Salary
Increment Increment
Maximum N/A Suspension
Suspension
Suspension [Either one or
combination of
two]
Grounding N/A Management Discretion
If Applicable
Probation Extended N/A
Counselling Management Discretion
Note: Issue of Letter of Final Warning will lead to HR inquiry for disciplinary action resulting in
dismissal / demotion / salary increment suspension (either one or combination of two)
Attendance: Sickness and Reporting

Reporting unfit
for duty with less
than 4 hours to
>12 days of
crew reporting time
Sick Leave (will be
referred to a medical
All cases will be
practitioner/regulatory
verified by Company
medical)
Doctor to waive off
any penal action for
genuine cases.
Late from crew
Refusing to accept a
Late from crew reporting time
change in duty as
reporting time but resulting in a flight
per Rostering
flight not delayed delay 15 minutes or
Practices Policy
more
Delay/Failure in Reporting unfit for Failure to report for
reporting for duty, duty after activation duty and caused flight
DOPS initiated flight from Standby or delay
35
Attendance: Sickness and Reporting
swap. No flight after accepting a
Delay experienced flight duty
Late from crew
reporting time Duty no-show
resulting in flight (including ground
delay less than 15 course and training)
mins
Reporting unfit for
duty with less than
Un-contactable during
4 hours to crew
standby
reporting time
(>1x)
Late from crew
Repetitive late from
reporting time
crew reporting time
resulting in flight
flight not delayed
delay less than 15
(>3x)
mins (>1X)
Duty no-show
(including ground
course and training) Failure to submit
without notification medical certificate
but with Medical
Certificate
Incorrect/Incomplete/
Reported to be late
Failure to submit
for a company
documents including
planned ground
online documents for
course and training
essential Pilot licenses
or any company
and permits causing
initiatives by more
unavailability for
than 15 mins
duties
Failure to submit
Absent marked on the
medical certificate
roster
more than one time
Refusal for flight
marked on the
roster
Grooming and Breach of Admin Policies and Procedures

Not in possession of
valid travel
Not in possession of a valid
Repetitive Uniform documents, AEP,
Uniform Tardiness in or in possession of an
tardiness in violation licence and
violation of expired travel documents,
of grooming certificates required
grooming guidelines licence or certificate while
guidelines (> 1x) for planned flight
operating a flight
duty before
departure
36
Grooming and Breach of Admin Policies and Procedures
Repetitively(>3x)
Not returning flight Intentional Non-
not returning flight Tampered/forged
documents to compliance to
documents to Documents (Medical
Operations after Company admin
Operations after Certificate, Logbook, etc)
flight. procedure or policies
flight
Not updating correct
Not updating flight
flight
documents/EFB for
documents/EFB for
flight, affecting
flight, affecting
operations
operations (>1x)
Not updating
Not updating
personal details in or
personal details in
licence/passport
licence/passport
information with
information with
CMS Data team
CMS Data team
(>1x)
Loss of company Non-compliance of
provided ID card code of conduct
Loss of AEP or delay
in completion of AEP
related process
where accountability
is resting with the
Pilot
Safety, Training & Technical

Unintentional
exceedance
Post confirmation on /violation/ non-
Failure of any compliance of the
Smoking / vaping on board
simulator /flight following and event
aircraft or in areas
Not completing check or company is not reported.
designated as no smoking
aircraft documents required examination a) Aircraft
zones while on duty
correctly. 2 consecutive times. Limitations
including
(Only points exceedance
e-cigarette and vape
deduction. No b) Company Policies
Caution Letter) and Procedures
c) Regulatory
requirements
Intentional exceedance/
Unintentional skill or /violation / non-compliance
decision-based error of the following:
Not completing
Causing an a) Aircraft Limitations
aircraft documents
incident/accident exceedance
correctly (>1X)
resulting in damage, b) Company Policies and
injury or death Procedures
c) Regulatory requirements
37
Safety, Training & Technical
Intentional Non-
Non-Adherence of reporting of incident/
EFB Policy and occurrence/defects Conduct jeopardizing safety
Procedures Manual in technical log and / of passengers or aircraft
instructions for Pilots or exceedance of
limitation
Non-reporting
Inappropriate incident/
behaviour/ occurrence/defects
Non-reporting of accident
possibility of creating in technical log and /
hostile environment or exceedance of
limitation
Skill or decision- Consumption of alcoholic
based error resulting Negligence in duties drink, sedative, narcotic, or
in a loss of revenue resulting in a stimulant drug preparation
or reputation to the negative outcome as per the Crew Breath
company Analyzer (BA) policy
• All Unstablized Approaches continue to land will be considered as Intentional non-compliance.
Major Misconduct Charges

Major misconduct which
shall include but not limited
to the following:
a) Property
pilfering / stealing
b) Sexual harassment
c) Indecent
behaviour
d) Fighting / assault
e) Destruction of Company
property
f) Intentionally falsifying
records and/or certificates
g) Substance abuse
h) Molestation
i) Intentional false report
j) Unauthorized disclosure
of company-related
information outside the
organization
38
6.6 Offence Guideline Table
The following Offence Guideline Table shall be applicable for offences occurring in the previous 24
months from the date of a reported offence.
Reprimand 2nd Reprimand Reprimand

1st Offence 3rd Offence
Level Offence Level Level
Letter of Letter of Final

Level I Letter of Caution Level I Level I
Warning Warning
Letter of Level I or Letter of Final

Level I Letter of Caution Level II
Warning Level II Warning
Letter of Level I or Letter of Final

Level II
Warning Level II Warning
Letter of Final
Level III
Warning
6.7 Complaints
All complaints received are subjected to investigation.
6.8 Management Discretion
Based on the recommendation received from the Joint Evidence Review Committee, the Head of
Flight Operations will take into consideration various aspects such as past records, intent and severity
of infringement and may:
a) Reduce an individual’s level of infringement by one Level (e.g. Level II to Level I).
b) Reduce the promotion bypass while maintaining the level of infringement.
c) Increase an individual’s level of infringement to the next level.
d) Maintain the level of infringement without any changes.
6.9 AI STARS - Recognition Platform at Air India
6.9.1 Overview:
The AI Stars Reward and Recognition program is a company-wide initiative to recognize and reward
employees for their outstanding performance and contributions. The program is administered through
an online platform advantage club which is easy to use and offers a variety of features to help you
nominate your colleagues and receive awards for your own accomplishments.
6.9.2 Objective:
The AI Stars Reward and Recognition program aims to:

a) Encourage and acknowledge superior performance in all areas.
b) Provide guidelines to recognize specific, unique, value added and critical performance within
or beyond expected & predefined performance objectives.
c) Align employee performance and achievements in line with Organization’s mission and
value(s).
d) Reward this performance in monetary or non-monetary terms indicating organizational
recognition and appreciation towards the employees.
39
6.9.3 Types of Awards
The various award categories under this program have been detailed out in the following table:
Award Criteria Workflow Frequency Value

Categories
Award Handling safety or Base managers need to Monthly 1000
Category 1: medical emergency take offline approval Points
AI Star of onboard effectively, Crew from the Head of IFS or per
the Day compliments received on Head of Flight Ops (for Employee
(Flying social media, feedback CC and Pilots
Crew) form, email to respectively). Post
management approval, they can
disburse points and
badge to individuals on
the AI Stars portal
Award Share suggestions to Will be communicated Instance 5000
Category 2: Company resulting in a shortly based Points
AI Ideator change in process/ policy
(Coming with the aim of reducing
soon) risk of recurring incident/
accident or improving
customer experience
Award Exhibiting behaviours that Anyone in the At any time Non -
Category 3: all Air Indians are organization can give Monetary
AI Values expected to live by. There away this award with
Champion are 7 types of IMPACCT the details of instance of
champion badges linked exhibited behavior to be
to 7 behavioural added in the message
competencies of Air India. box
Details can be found in
the following section
Award To recognize and Anyone can recognise At any time Non-
Category 4: appreciate colleagues with suitable monetary
Peer to peer including managers and justification
appreciation peers
Award To wish colleagues on Automatic notifications At any time Non-
Category 5: their life events like to the employees from monetary
Celebrating birthdays, work the portal, employees
milestones anniversaries etc. can wish each other
easily from home page
(right panel) of the
portal
Award To recognize and APC Code from Roster Monetary:
Category 6: appreciate Pilots who
AI Extra Mile have been awarded the 5 APC codes in a
Award APC code as per Roster performance cycle=
Practices Policy 2500 Points
8 APC codes in a
performance cycle=
4000 Points
12 or more APC codes

in a performance
cycle= 6000 Points
40
6.9.4 AI Values Champion- Behavior Criteria
IMPACCT: The following are the 7 Behavioral Competencies centered around behaviors that
Individuals need to exhibit to successfully perform their jobs in the Workplace and manifest Air
India Cultural Values to become eligible for the badges under AI IMPACCT Champion.
I: Initiative Taker - is a self-starter, demonstrates proactive behaviour and persistence

M: Motivating - proactively creates an environment in which people are highly motivated to
perform
P: Performance Oriented - is focused on desired business results and achieves challenging
goals
A: Accountable - actively accepts the responsibility for the job obligations, own decisions and
actions
C: Customer Centric - commits to providing a service which satisfies the needs of both
internal and external customers
C: Collaborative - shows willingness to work together with others to achieve a common goal
T: Digital Transformation - efficiently works with digital models, explores new technologies
and learns continuously to digitally transform business processes
41
7. Career Progression for Pilots
7.1 Designation
Designation Bar Criteria
Trainee Pilot 3 Junior First Officer (JFO) under training
Junior First Officer (Y1) 3 JFO after Line Release up to 1 year
First Officer 3 JFO 1 year or more after Line Release
Captain (SFO) 3 First Officer with ATPL
a) Internally upgraded Captain (SFO) who has

obtained P1 rating on Company aircraft type
Commander 4
b) Direct Entry P1 with less than 4 years of P1
rating on the Company aircraft type recruited
for
a) Commander within Air India with equal to or

more than 4 years of P1 rating on the
Company aircraft type
Sr. Commander 4
b) Direct Entry P1 with equal to or more than 4
years of P1 rating on the company aircraft type
recruited for
Note: The bars as a Commander shall be worn only on completion of Company release in case of an
upgrade from a Captain to Commander.
7.2 Career Progression list
a) All Air India group Pilots’ career progression will be governed by the Career Progression list
formulated by the Company.
b) The Company will periodically issue policies with respect to career progression.
42
8. Flight Operations Processes for Crew
8.1 AEP Process
Step
S No. Step Description Ownership
Name
General AEP SPOC from the line function works with
CMS and AVSEC training coordinator to ensure
AVSEC training is scheduled, 4 months before the
AVSEC AVSEC Training
1 expiry date of current AEP.
training Coordinators
The Pilot must complete the 5-day offline training,
the certificate of completion is then sent by the
training unit to the line function SPOC.
AEP
Local AEP Security SPOC and Line Function SPOC has Local AEP Security
application
2 to initiate the documentation process by instructing SPOC and Line
process
the Pilot to collect the requisite forms. Function SPOC
initiation
The Pilot collects the AEP form and Police Verification
(PV) form, if applicable, and fills them up with the
AEP and PV
help of local AEP Security or Line function SPOC. The
form
Pilot must submit the filled forms and other required
3 submitted Pilot
documents to the local AEP Security within 15 days
to local AEP
of receiving the form. (For locations where BCAS
security
does not assist the PV process, e.g. Chennai, this
step involves AEP form and other documents)
BCAS
The local AEP Security submits the PV form to BCAS.
number
A BCAS number is generated, and the PV form as
generated,
received back from BCAS is handed over to the Pilot Local AEP Security
4 and PV
with the BCAS number, for proceeding with PV. (Not SPOC
form
applicable for locations where BCAS does not assist
received by
the PV process, e.g. Chennai)
Pilot
Scenario 1. Pilot based at a location same as that on
Adhar card – Local AEP security submits the PV form
to BCAS for police verification and makes payment
for the Pilot. This should be done within 15 days
from the date of BCAS number generation. PV
initiates directly from BCAS and the Pilot receives call
from local police authority for verification which
he/she needs to attend to, and support the local
police authority in the verification process. Local
police authority sends the PV form back to BCAS.
Police Pilot and Local AEP
5
Verification Scenario 2. Pilot based at a location different from Security SPOC
that on Adhar, or Pilot based at a location where
BCAS does not assist the PV process – The Pilot
receives the signed PV form from local AEP security
SPOC. The Pilot submits the PV form to authorities
(through online portal in certain states, else
physically) and initiates the PV for self, within 15
days from the BCAS number generation.
In this scenario, the Pilot has to coordinate with local
police authority and get the PV processed within 45
days.
43
AEP application (with PV, AVSEC training certificate)
is submitted to BCAS by local AEP Security. BCAS
processes the application internally and enrolment is
initiated (Local AEP Security SPOC facilitates and
AEP
follows-up). The Pilot receives notification on email Local AEP Security
6 application
and text message regarding the date and time to SPOC
submitted
appear for enrolment including biometrics. The local
AEP Security SPOC is responsible to follow up with
BCAS to expedite the process and ensure that it is
completed in 15 days from completion of PV.
AEP The Pilot has to complete the enrolment process

7 enrolment including biometrics within 7 days from getting the Pilot
completed first notification.
Post enrolment, AEP is processed by BCAS. Local AEP

Security SPOC is responsible to follow up to expedite
this and collects the AEP from BCAS once it is ready. Local AEP Security
8 AEP issued
Local AEP distributes the AEP to line function AEP SPOC
SPOC, who ultimately distributes to the Pilot, while
collecting the expired AEP from the Pilot.
8.2 License Renewal Process
S No. Step with Timeline Ownership

1 The Central Licensing & Training Team will notify concerned Flt. Ops. – Central
Pilots for license renewal 60 days in advance from the date Licensing & Training
of expiry. Notifications are also sent through the ARM Team
portal/mobile application at regular intervals, starting 60
days in advance.
2 Pilots will provide all the required documents at least 7 days Pilot
before the submission date (refer note below) to the
regulator to the Training and Licensing department with e-
GCA (DGCA online website) credentials to scrutinize the
documents before submission.
Note: e-GCA portal allows for submission 30 days in advance

from the date of expiry of license (ATPL/CPL) and for IR
renewal portal will open 60 days in advance from the date of
IR expiry. For RTR renewal portal allows 90 days in advance
from the date of expiry.
3 The Central Licensing & Training Team will upload the Flt. Ops. – Central
documents through portal and submit hard copy in DGCA for Licensing & Training
renewal. Team
License Details for Renewal

Commercial Pilot a) Renewal Fee: Rs. 2500
License / Airline
Transport Pilot License b) Renewal Timeline: Once in 10 years
c) Documents Required:
• Company request letter for renewal of CPL of last 10 years
• Fit class 1 medical assessment of last 10 years
44
• Instrument rating and PPC of last 10 years
• CA 39 Flying Hours Record of last 10 years
o [Note: eLog book should be updated for the last 10
years]
• Recurrent training and gap in training documents
• Annual line route check of last 10 years
• Accident incident free certificate and BA+ record of last 10
years
• Non-flying certificate with compliance, if applicable
Instrument Rating a) Renewal Fee: Rs. 2500
b) Renewal Timeline: Every year
• Company request letter for renewal of IR
• Accident incident free certificate and BA+ record of last 1
year
• Current IR PPC check report
• IRPPC check report - last 2 reports
• CA 39 Flying Hours Record of last 6 months
o [Note: eLog book should be kept updo date]
• Non-flying certificate with compliance, if applicable
• Gap in training documents, if required
• Current and valid annual line route check
• Class 1 medical assessment of the last year
Radio Telephonic There are 03 Types of RTR license - RTR (A), RTR (C) & RTR (P)
Restricted License
a) RTR (Aeronautical) is the Indian RTR. To obtain it one must pass
RTR Part 1 & Part 2 examinations. It has a lifetime validity.
b) RTR (Conversion) is obtained after clearing RTR Part 1 examination.

The validity is as per license or max. 20 years.
c) RTR (Permit) is obtained on the valid foreign license (CPL/ATPL,

FRTOL, MEDICAL) and its validity as per foreign license.
Flight Radio a) Renewal Fee: None

Telephonic Operator
License b) Renewal Timeline: As per validity of Indian RTR license
• Current class 1 medical assessment
Note:
1. All documents are submitted through e-GCA portal and Saral Sanchar portal for any type of
services related to Pilots.
2. Once the License is renewed, the Flt. Ops team will collect the license from the regulator
and inform the Pilot, including other stakeholders, about the same through an email. Pilots
should collect the license from the location i.e., dispatch office of the designated airport
mentioned in the email.
45
8.3 VISA Processing
S No. Step with Timeline Ownership

1 CMS provides the list of Pilots to Flt. Ops. - Visa Processing CMS
team for whom the VISA is to be processed.
2 Flt. Ops. - Visa Processing team will send the e-mail Pilot
individually to all the concerned Pilots requesting them to
send the requisite documents (passport, application form,
etc.). These documents shall be submitted within 7 days of
such email intimation.
3 Flt. Ops. - Visa Processing team vet these documents and Flt. Ops. - Visa
send it to Air India’s contracted partner for further processing Processing team
and scheduling appointment with the concerned
embassy/VFS.
4 Post the receipt of confirmation of the appointment date with Flt. Ops. - Visa
the concerned embassy, Flt. Ops. - Visa Processing team will Processing team
notify the concerned Pilot.
5 The Pilots will collect all the necessary documents (company Pilot
covering letter, etc.) from the Flt. Ops. - Visa Processing
team before their appointment at the embassy/VFS.
6 The Pilot’s passport will be submitted to the embassy for Flt. Ops. - Visa
processing the VISA. Processing team, CMS
Data Cell and Pilot
The embassy will send the notification to the concerned Pilot
post the completion of the process. The Pilot will inform the
same to Flt Ops – Visa Processing Team and agree on the
date/responsibility for collecting the passport with Visa from
the embassy/ VFS.
The Crew Passport with VISA will be handed over to the crew
and a copy will be kept with Flt Ops – Visa Processing team
for record.
Flt Ops Visa Processing team will inform CMS by sending an

email to cms.datacell@airindia.com. CMS Data Cell with
update the Rostering Application
8.4 Renewal Training Update
Stakeholder Action Item Timeline

Plan the trainings (ground, As per defined timelines for
CMS Training Planning Team
SIM and line) on the roster the roster
For Ground Trainings:
Send the result sheet to CMS
Within 24 hours of Gound
Training Department Data Cell at
Training Completion
cms.datacell@airindia.com
Update ground training results

in the Rostering System and
Day of Receipt of results from
CMS Data Cell intimate the concerned crew
Training Department
on email about the necessary
updation at their end.
46
For Simulator Trainings:
Send Simulator Training

Day of Simulator Training
Trainee Pilot Report to CMS Data Cell at
Completion
and to the Regional Training
and Licensing Team
Ensure Pilot has sent the Day of Simulator Training
Trainer
Simulator Training Report Completion
Update simulator training
records in the Rostering
System and intimate the Day of Receipt of results from
CMS Data Cell
concerned crew on email Trainee
about the necessary updation
at their end.
For Line Trainings:
Trainees to send Report to

Day of Line Training
Trainee Pilot CMS Data Cell at
Completion
and to the Regional Training
and Licensing Team
Ensure Reports are sent by the Day of Line Training
Trainer
Trainee Completion
Update flight training records
in the Rostering System and
Day of Receipt of results from
CMS Data Cell intimate the concerned crew
Trainee
on email about the necessary
updation at their end.
For any failure, Trainers shall inform the respective fleet DOPS & CMS email ID as well
as Training and Flight Ops Head for removal of the trainee rosters and replanning of
failed training/check.
Note: It is the Trainee Pilot Responsibility to ensure all expiry updation in the Rostering
System by CMS Data Cell are correct. No Pilot shall operate a flight with expired training
and license dates in the Rostering System.
8.5 Periodic Medical Process for Pilots
All Pilots are responsible for planning for their periodic medicals well in advance as per Periodic
Medical Process. The step guide for the same can be accessed here.
Reviewed by Approved by
Captain Manish Uppal Dr. Suresh Dutt Tripathi
SVP Flight Operations Chief Human Resources Officer
47
ANNEXURE 1 - International Layover Allowance (USD)
As per the Layover Allowances circular:
S No. Name of the country First Officer Commander

1 Afghanistan 115 150
2 Albania 115 150
3 Algeria 115 150
4 American Samoa 90 120
5 Angola 115 150
6 Anguilla 115 150
7 Antigua 115 150
8 Argentina 115 150
9 Armenia 115 150
10 Australia 150 200
11 Austria 150 200
12 Azerbaijan 115 150
13 Aruba 115 150
14 Bahamas 115 150
15 Bahrain 115 150
16 Bangladesh 90 120
17 Barbados 115 150
18 Belgium 150 200
19 Belize 90 120
20 Belarus 115 150
21 Benin 90 120
22 Bermuda 115 150
23 Bhutan 90 120
24 Bolivia 115 150
25 Botswana 115 150
26 Bosnia Herzegovina 115 150
27 Brazil 115 150
28 British Virgin Islands 90 120
29 Brunei 150 200
30 Bulgaria 115 150
31 Burkina Faso 90 120
32 Burundi 90 120
33 Cameroon 90 120
34 Canada 150 200
48
35 Cape Verde Islands 90 120
36 Cayman Islands 90 120
37 Central African Republic 90 120
38 Chad 90 120
39 Chile 115 150
40 China 150 200
41 Colombia 115 150
42 Comoros 90 120
43 Congo 90 120
44 Cooks Island 90 120
45 Costa Rica 115 150
46 Croatia 115 150
47 Cuba 115 150
48 Cyprus 150 200
49 Czech Republic 115 150
50 Denmark 150 200
51 Djibouti 90 120
52 Dominica 115 150
53 Dominican Rep . 115 150
54 Ecuador 115 150
55 Egypt 115 150
56 El Salvador 115 150
57 Eritrea 90 120
58 Equatorial Guinea 90 120
59 Estonia 115 150
60 Ethiopia 90 120
61 Fiji 150 200
62 Finland 150 200
63 France 150 200
64 French Guinea 115 150
65 Gabon 90 120
66 Gambia 90 120
67 Gaza (PNA ) 115 150
68 Georgia 115 150
69 Germany 150 200
70 Ghana 90 120
71 Gibraltar 150 200
49
72 Greece 150 200
73 Grenada 115 150
74 Guadeloupe 115 150
75 Guam 90 120
76 Guatemala 115 150
77 Guinea 90 120
78 Guinea Bissau 90 120
79 Guyana 115 150
80 Haiti 115 150
81 Honduras 115 150
82 Hong Kong 150 200
83 Holy See (Vatican ) 150 200
84 Hungary 115 150
85 Iceland 150 200
86 Indonesia 115 150
87 Iran 115 150
88 Iraq 115 150
89 Ireland 150 200
90 Israel 115 150
91 Italy 150 200
92 Ivory Coast 90 120
93 Jamaica 115 150
94 Japan 150 200
95 Jordan 90 120
96 Kampuchea (Cambodia ) 115 150
97 Kazakhstan 115 150
98 Kenya 90 120
99 Kiribati 90 120
100 Korea (North ) 90 120
101 Korea (South ) 150 200
102 Kuwait 115 150
103 Kyrgyzstan 115 150
104 Leos 90 120
105 Latvia 115 150
106 Lebanon 90 120
107 Lesotho 90 120
108 Libya 90 120
50
109 Lithuania 150 200
110 Luxembourg 150 200
111 Macao 150 200
112 Madagascar 90 120
113 Malawi 90 120
114 Malaysia 115 150
115 Maldives 90 120
116 Mali 90 120
117 Malta 150 200
118 Martinique 115 150
119 Macedonia 115 150
120 Mauritania 90 120
121 Mauritius 90 120
122 Mexico 115 150
123 Micronesia 150 200
124 Moldova 115 150
125 Monaco 90 120
126 Montenegro 115 150
127 Mongolia 90 120
128 Montserrat 115 150
129 Morocco 90 120
130 Mozambique 90 120
131 Myanmar 90 120
132 Namibia 115 150
133 Nauru 90 120
134 Nepal 90 120
135 Netherland 150 200
136 Netherlands Antilles 115 150
137 New Caledonia 90 120
138 New Zealand 150 200
139 Nicaragua 115 150
140 Niger 90 120
141 Nigeria 90 120
142 Nave 90 120
143 Norway 150 200
144 Liberia 90 120
145 Oman 115 150
51
Pacific Islands (Trust
146 115 150
territory )
147 Pakistan 90 120
148 Panama 115 150
149 Papua New Guinea 150 200
150 Paraguay 115 150
151 Puerto Rico 115 150
Principality of
152 150 200
Lichtenstein (Vaduz )
153 Peru 115 150
154 Philippines 115 150
155 Poland 115 150
156 Portugal 150 200
157 Qatar 115 150
158 Reunion 90 120
159 Republic of Palau 115 150
160 Republic of Slovenia 150 200
161 Republic of San Marino 150 200
162 Romania 150 200
163 Rwanda 90 120
164 Samoa 90 120
165 Sai Tome &Principe 90 120
166 Saudi Arabia 115 150
167 Senegal 90 120
168 Serbia 115 150
169 Seychelles 115 150
170 Sierra Leone 90 120
171 Singapore 115 150
172 Slovak Republic 115 150
173 Solomon Islands 90 120
174 Somalia 90 120
175 South Africa 115 150
176 Spain 150 200
177 Sri Lanka 90 120
178 St Kits &Nevis 90 120
179 St. Lucia 90 120
180 St. Vincent &Grenadines 90 120
181 Sudan 90 120
52
182 Surinam 115 150
183 Swaziland 90 120
184 Sweden 150 200
185 Switzerland 150 200
186 Syria 115 150
187 Tajikistan 115 150
188 Tanzania 90 120
189 Thailand 115 150
190 Togo 90 120
191 Tonga 90 120
192 Trinidad &Tobago 115 150
193 Tunisia 90 120
194 Turkey 150 200
195 Turkmenistan 115 150
196 Turks &Caicos 115 150
197 Tuvalu 90 120
198 Uganda 90 120
199 UAE 115 150
200 United Kingdom 150 200
201 United States of America 150 200
202 Russian Federation 115 150
203 Ukraine 115 150
204 Uruguay 115 150
205 US Virgin Islands 90 120
206 Uzbekistan 115 150
208 Vanuatu 115 150
209 Venezuela 115 150
210 Vietnam 90 120
211 Yemen 90 120
212 Was Future Islands 90 120
213 Zaire 90 120
214 Zambia 90 120
215 Zimbabwe 115 150
53

HR-FO-01 Pilot Policy Handbook

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HR-FO-01 Pilot Policy Handbook

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Pilot Policy Handbook

Policy number HR-FO-01

Version Number 1.0

Effective From 1st December 2023

Date of last review -

Next Revision Date 30th November 2024 or as required

Issue No Rev. No. Revision Date Reason Authorization by

Dr Suresh Dutt Tripathi,

Rev. No Revised and/or New Description

The Pilot Policy Handbook is applicable to all Pilots of Air India.

a) Pilots: ‘Pilots’ refers to both Permanent and FTC Pilots

Pilots will be able to access Pilot Policy Handbook via SuccessFactors.

1.1 Company and Management Information

1.1.1 About the Tata group

1.1.2 About Air India

Vihaan.AI transformation agenda is divided into three phases:

Phase Timeline Objective

Taxi March 2023 Fix the basics; Signal growth

Scale and grow; Take

1.1.4 Corporate Information

Location Office Address

1.1.5 Flight Operations Management

Designation Name Email ID

Captain Manish Uppal manish.uppal@airindia.com

Central Training & Licenses Captain Gaurav

Bengaluru Training & training.blr@airindia.com

Head of Flight Safety Captain Rajeev Gupta r.gupta@airindia.com

Head Flight Dispatch Harminderjit Singh harminderjit.singh@airindia.com

CMS Data Cell - cms.datacell@airindia.com

CMS Roster - cms.b787fctrgplng@airindia.com

DOPS Head Pinky Mittal pinky.mittal@airindia.com

We Care Registration Issues - +91-124 – 6875246 / 248

1.1.6 Departmental Organisation and Departmental Contact Details

Section Name Email

2.1.1 Tata Code of Conduct (TCOC)

Any complaint related to sexual harassment should be raised to posh.helpdesk@airindia.com

2.1.3 Ethics Policies

a) Gifts & Hospitality Policy

English language shall be used for:

2.1.4.1 Company Email

2.1.4.4 Work Chat and Teams

2.1.4.5 Scheduling Software

Coruson can be used to send confidential/ voluntary reports.

2.1.5 Retirement Age

2.2.1 Employee ID Card/ ID cards

2.2.2 Loss of Employee ID

3.1 Pilot Uniform

Uniform Type Replacement Frequency Remarks

3.2 General Appearance Standards & Guidelines

3.4 When Travelling on Duty

3.5 Replacement and Maintenance

3.6 Uniform Guidelines

3.6.1 Shirt and Trousers

3.6.2 Flight Bag

3.6.4 Jewellery & Accessories

a) Too many items of jewellery should not be worn.

All Pilots must keep fingernails clean and neatly trimmed.

3.6.6 Tattoo and Piercing

3.6.7 General Wellbeing, Fitness & Weight Management Guidelines

3.8 Reimbursement of Uniform Stitching Charges

All claims can be made through the PeopleStrong portal.

3.7 Grooming Guide specifics – Women Pilot

3.7.1 Hair Style

a) Hair must be clean and well kept.