YOU GO TO MCDONALD´S.

DUE TO COVID MESSURES YOU HAVE TO MAKE AN

ONLINE RESERVATION. THE WEB IS NOT WORKING, SO YOU DECIDE TO GO.
WHEN YOU ARRIVE, THE MANAGER IS OUT AND THE COOK IS ATTENDING YOU.
HE TELLS YOU TO USE THE ELECTRONIC DEVICES ON THE RESTAURANT TO SELECT
THE PRODUCTS AND PAY. THE DEVICE HAS NO PAPER, SO YOU DON´T HAVE ANY
BILL.
YOU CHOOSE 2 BIG MACS, TWO COKES AND FRENCH FRIES. YOU PAY WITH YOUR
CREDIT CARD.
WHEN YOUR NUMBER IS CALLED, YOU RECEIVE 1 CHEESEBURGER AND ONE
YOGHURT.
YOU START COMPLAINING, BUT THE CASHIER TELLS YOU THAT THE INFORMATIC
ORDER IS CLEAR, YOU HAVE NO BILL AND YOU CAN WRITE A MAIL TO THE MAIN
RESPONSIBLE.
WRITE AN EMAIL EXPLAINING WHAT HAPPENED AND ASK FOR SOMETHING IN
RESPONSE.

When you first look at an exam task you should always consider two questions in order to get ready to go:

1.What do I have to include in my email/letter?

2.Who is going to read it? (formal)

* Generally, a email or letter always comes in 4-5 parts:

1.an opening formula and SHORT paragraph

2. Choose OR 3 topic paragraphs depending on how many topic points there are in the task
 your problems at macdonald´s

 ask for a compensation

3. a SHORT closing paragraph and formula

TO WHOM IT MAY CONCERN,