Professional Documents
Culture Documents
Reshamandi IFC Gaps and Improvements New
Reshamandi IFC Gaps and Improvements New
Area Process
No process
Board of Directors -
Entity Level Control ELC - 02 ELC
Oversight
Whistle Blower
Entity Level Control ELC - 03 ELC
Mechanism
Authority Limits
Entity Level Control ELC - 11 ELC
(Authority Matrix)
Payroll reconciliation,
HR & Payroll HRP-05 HR & Payroll Salary accounting and
payment
Position/ Compensation
HR & Payroll HRP-07 HR & Payroll
Change
Vendor Contracting
Non Trade Procurement NTP - 02 Non Trade Procurement
(As applicable)
Vendor balance
Non Trade Procurement NTP - 05 Non Trade Procurement
confirmations
Vendor Master
Procure to Pay PTP - 01 Procure to Pay (Excluding Lifestyle, Silk
- IOTs and Inputs)
Payee Master in
Procure to Pay PTP - 03 Procure to Pay
Razorpay
Payment (OCC to
Procure to Pay PTP - 11 Procure to Pay
Razorpay)
Reconciliation - OCC vs
Procure to Pay PTP - 15 Procure to Pay
Tally
Logistics (vendor
Procure to Pay PTP - 17 Procure to Pay selection and
contracting)
Logistics (Invoice
Procure to Pay PTP - 18 Procure to Pay
Processing)
Vendor Reconciliations
Procure to Pay PTP - 19 Procure to Pay and recoveries (Balance
Confirmation)
Customer Master
Revenue REV-01 Revenue
creation
SO Order Batch
Revenue REV-04 Revenue
(Cocoon)
Reconciliation - OCC vs
Revenue REV-12 Revenue
Tally
Reconciliation for
Lifestyle - Unicommerce
Revenue REV-13 Revenue
vs Tally, Manual tracker
vs Tally
Customer Balance
Revenue REV-14 Revenue
confirmation
Change in authorized
Treasury TRE- 02 Treasury
signatories
Bank account
Treasury TRE- 03 Treasury
reconciliation
Investments - Mutual
Treasury TRE- 06 Treasury Funds (MF) / Fixed
Deposits (FD)
Treasury
TRE - 20 Resha Mudra Onboarding
(Resha Mudra)
Treasury
TRE - 22 Resha Mudra Credit appraisal
(Resha Mudra)
Treasury
TRE - 26 Resha Mudra Collection
(Resha Mudra)
Treasury Delinquency
TRE - 27 Resha Mudra
(Resha Mudra) (Bad debts)
Treasury
TRE - 28 Resha Mudra Interest income
(Resha Mudra)
Charges Levied -
Treasury Penalty Charges(Delay
TRE - 30 Resha Mudra
(Resha Mudra) in payment or Interest
on Delay Payment-IOD)
Secretarial/Legal Team
HR, Legal
HR Team
Business Finance
CEO/ CFO
HR - Recruitment Team
HR - Recruitment Team
HR - Operations Team
HR Payroll team
AP Team / Business
Team/F&I Team
AP Team
F&I Team
AP Team
Merchandising Team
(Merchandiser)
AP Team
AP Team
Business Team
Collection centre
Incharge
Director Facilities &
Infrastructure
Senior Merchandiser
Senior
Manager/Merchandiser
Manager/Zonal Manager
Sales
Senior Manager
Manager(Merchandising)
Store Manager
Business Team
Merchandising Team
Business Team/
Accounting Team
Director, Accounts
Tax Team
Tax Team
Tax Team
Tax Team
Tax Team
Payroll Manager
Accounts Team -
Assistant Manager
Director Accounts
Accounts Team -
Assistant Manager
Control Activity Description
The company has defined a Whistle-blower policy that contains the email id and
contact details (available on website) to which complaints can be sent by any
employee/ director/ third party. Whistle-blower policies are part of the induction kit
circulated to employees on joining. Vendors are educated on the whistle blower
mechanism at the time of on boarding.
The policy is approved by the Board of Directors and reviewed on an annual basis for
any changes.
Yearly code of conduct refresher session are required to be conducted for all
employees.
These documents are reviewed on a periodical basis for necessary changes and all
the changes are approved by authorized persons. Key policy documents are available
on the shared portals and are accessible by relevant team members.
Assignment of responsibility (including who is authorized to initiate and/or change
transactions) and delegation of authority exists through an approval matrix. The
authorization matrix sets approval levels for purchases and contracts based on the
individuals' level within the organization. Any changes to the approval matrix is
reviewed and approved by CEO/CTO and CFO.
The respective department raises a manpower requisition and the same is approved
by respective Function Head and CEO/CTO.
Basis the approved requisition, Job ID is created in ZOHO.
Offer letters are linked to job id and automatically routed for approval (HR Head & BU
Head) prior to delivery to the candidate.
Background verification (BGV) for new employee is carried out by the contracted
vendor. It is initiated and tracked by the HR Recruitment team.
Candidates with Red BGV report are evaluated for continuity by CEO/CTO.
Candidates with Amber/Orange BGV report are evaluated for continuity by HR Head.
Offered candidates submit their documents and other details (such as PAN, Bank
details, UAN, etc.,) through a link provided by Onboarding team. After validation of
data, same is entered in ZOHO by Onboarding team after which Employee ID and
master data gets auto created.
Payroll team reviews the final pay register. Issues ,if any, are discussed and resolved
with Payroll vendor and confirms for final Paypro file generation.
Paypro file is shared with CAO for uploading file on the bank portal.
Accounts manager prepares and post JV for payroll
Post approval, invoices are shared with the AP team for accounting and payment.
Accounting entries are posted AP Manager.
(Refer FSCP -10 for Asset Capitalization)
Respective user departments identify the list of invoices due for payments and share
with the F&I Team. F&I Team (designation. of Madhuraj.) reviews the payee details
with the vendor master and forwards the list to AP team (marking respective
Business Head, F&I head and CAO).
AP team further reviews the invoice list with the vendor's ledger and shares the
Payment Upload file with the Accounts Team (designation of. Ashoka) who then
uploads the file on Razor Pay for payment.
List of vendors identified for balance confirmation is prepared by Account Team and
approved by CAO.
Reconciliation is prepared by AP Team Executive and reviewed by CAO. Correction
entry, if any, is made by AP Team Executive and approved by CAO.
Note-:
a. Farms- Raw Cotton,Chawki,Cocoon,Pupae - KYC verification is done manually
b. In other cases - KYC verification is done through OCC's interface with respective
Government (GSTN, MSME) and Consultant's Portals (Karzaa)
Category and Grade-wise index price for procurement of Cocoon is collected the BU
and the final price is approved by the BU Head. Post approval, the index price
(Recommended Rate) is updated in OCC by Data Analyst. A workflow approval is
defined in OCC for procurement of Cocoon at a price higher than the Recommended
Rate.
Respective Merchandisers review and record vendor invoices against the Purchase
Batch in OCC and shares with respective BU Head for approval.
Post approval, Merchandiser shares the invoice details with AP Team(Senior
Executive) for recording in Tally.
Post approval from respective Business Unit Head, BU teams share a list of vendor
payments to be made with the Chief Accounts Officer(CAO).
In case of payment through Bank transfer, CAO initiates the required fund transfer to
Razorpay wallet from respective bank accounts which is approved by Board
Authorized Signatories.
Weaves -
Logistic vendors are selected and approved by Associate Director (F&I).
Contracting with logistic vendors are created in a pre-vetted format by the legal
team. This is reviewed and approved by Associate Director (F&I).
Others -
Logistic vendors are selected and approved by respective BU Manager on a spot
basis.
Weaves -
Logistic request is raised in OCC against respective purchase order by respective
Merchandisers. Basis this, transportation services are facilitated by F&I Team with the
contracted vendors or on spot basis. Vendor invoices are reviewed and approved by
Associate Director (F&I) and shared with AP team for accounting in Tally.
Others-
Transportation services are facilitated by on-field supervisors on spot basis post
discussion with the respective BU Managers. Vendor invoices are reviewed and
approved by respective BU Managers basis and shared with AP team for accounting in
Tally.
Control Gap - Collection of KYC documents from customers are not mandatory at the
time of onboarding.
Sales team creates a Sales Order Batch in OCC linked to a Purchase order batch basis
email approvals from respective BU head.
An approval matrix is configured in OCC for the approval of margin (Sales order batch
(-) Purchase order batch).
Design Gap - On-field Sales Team (For Cocoons) creates a Sales Order Batch in OCC
basis email/verbal approvals from respective BU Manager.
Basis inputs from the Collection Team, Senior Executive (AR Team) confirms receipt
of amount in the bank statement and records the entry in Tally. Collection details are
also updated in OCC against the Sales order batch.
Design Gap - For weaves OCC is not updated with collection details. For Yarns and
Farms - Collection details is updated in OCC against Sales order batch details.
Basis inputs from the Assistant Manager (Operations), Senior Executive (AR Team)
confirms receipt of amount in the bank statement and records the entry in Tally.
'Collection made from Logistics partner for COD sales- Sales through Company's
website on COD basis are recorded as receivables from logistics vendor basis the
inputs from Assistant Manager (Operations). Collections are recorded in the manner
mentioned above.
Sales Team creates a Sales Batch return in OCC basis email approvals from
respective BU head.
Sales Batch Return is approved as per approval matrix in OCC and shared with Senior
Executive (AP Team) through mail.
Senior Executive (AP Team) reviews approval details with supporting documents and
raises Credit note in Tally.
Control Gap -
1. There is no mechanism to track receipt of returned goods at the
warehouse/vendors.
2. Farms - Sales batch return is not created in OCC. Credit note is created in Tally
basis email approval from respective BU Heads.
On monthly basis, a reconciliation for sales as per OCC and Tally is prepared by
Assistant Manager - Accounts. This is reviewed by Assistant Manager (Business
Finance).
Discrepancies if any, are investigated and resolved.
TDS liability is recorded at the time of expense booking by the AP Team. On monthly
basis, ledger extracts are shared with consultant for review and calculation of final
TDS/TCS liability. Any shortfall identified is communicated to AP Team for the
accounting adjustment. Tax team collates final calculation from consultant and
submits to CAO for payment processing.
The TDS liability to be paid is reconciled with the TDS liability as per the GL by CAO
for payment processing.
TDS returns are prepared and filed by the external consultant after review by Payroll
Manager (For 24Q) and Tax Manager/F&P Manager (For 26Q).
For every new SKU creation, Merchandise team creates HSN master consisting of
HSN code and tax rate after approval by tax team.
Post SKU creation Tax team performs Trial run to validate that tax rates are updated
correctly.
GST liability and return workings are prepared by Tax Consultant and reviewed by
Tax Manager/F&P Manager prior to monthly payment/filing. Any shortfall/error
identified is communicated to AP Team for the accounting adjustment.
Input tax and output tax is reconciled to Tax GL prior to filing and payment.
All bank accounts are opened or closed basis Board Resolution. Documents are signed
by CEO or CTO.
Availability of funds for investments is approved by the CFO basis the monthly fund
forecast report prepared by Accounts Team.
- In case of Mutual Funds (MF), investments are made out of the options provided by
the approved consultants(BK securities). This is reviewed by CAO and approved by
CEO/CTO.
- In case of Fixed Deposits (FD), investments are reviewed by CAO and approved by
CEO/CTO.
- Journal entry is recorded by Accounts Team
`Treasury Team prepares monthly schedule and is shared with CAO for review.
Repayment is initiated by accounts team and reviewed by CAO and approved by
CEO/CTO on the bank portal.
Treasury Team calculate finance charges on each sanctioned loan amount on monthly
basis and cross verify with charges levied by lenders. Any discrepancies are reviewed
by Senior Manager(Treasury) and necessary action initiated with lenders to resolve
the issue.
- Journal entries is prepared by accounts team based on calculated finance charges
for each loan amount.
Sales Team initiates customer account creation on Loan Origination System (Tyrion).
Following points are checked by Onboarding Team against the conditions laid down in
Corporate Credit Policy, prior to onboarding a customer-:
1. Original Seen and verified (OSV) online through KARZA (tool) - Onboarding team
verifies the KYC documents against the original.
2. Unit Inspection Report - This is prepared by Sales Team after verifying Customer`s
business premise through field visit along with images collected as evidence.
3. Telephonic Verification (TVR) - All references and details mentioned in loan
application form are cross -verified through TVR by the Credit Team.
5. Credit Score (For individuals/Proprietorship) - Credit score is validated through
report provided by CIC (Experian) not older than 30 days. CIC should be 700 or
above out of 900. For Corporates Credit evaluation is performed basis financials
reports.
6. Bank Statement Analysis(BSA) - Customers active bank account statement for 1
year are reviewed by Credit Team through Precissa Application.
7. Customer Scoring - Customers rating is done through an in-house tool basis the
loan application and supporting documents. Threshold limit is 80 out of 100.
Any deviations (Refer Corporate Credit policy) from the pre-laid conditions are to be
approved by the authorized person(Zonal Credit Manager) as per Board approved
Corporate Credit Policy.
Collection Team updates the collections in the Tyrion system against the customer
loans after confirmation from Reshamudra Finance Team on the receipts in the bank
statement. ReshaMudra Finance Team records the collection entry in the respective
customer ledger in Tally.
Interest income is auto calculated by Tyrion and accrued on daily basis for loan
amount in line with loan agreement and Corporate Credit policy. Interest Income
accrual entry is booked in Tally by Accounts Team on monthly basis.
On completion of loan tenure final receipt of Interest and principal amount is booked
on Tyrion and accounted in Tally accordingly by Accounts Team.
Penalty charges is auto calculated on Tyrion as per rate mentioned in loan agreement
and accounted in Tally.
Accounts Team receives request from various departments for GL creation. Based on
the request, approvals are obtained from CAO/CFO/Director Accounts. The
approved GL is created in Tally by the Assistant manager accounts/Senior Executive
Accounts.
An Activity checklist is maintained by the CAO, specifying the month end activities
such as Purchase controls, sales control, accounting of prepaid expenses, expense
provision etc. to be carried out. The checklist is reviewed and approved by Director
Accounts.
The completeness of activities are reviewed by the CAO and a confirmation mail is
sent to Director Accounts.
The access to open/close accounting periods is restricted to authorized individuals
basis approval from CFO.
1. Unauthorized investments
No 2.Incorrect representation of Key
investment in financial statements
1.Redemption / closure of
investments are not authorized by
No appropriate personnel. Key
2.Incorrect representation of
investment in financial statements
Misrepresentation of facts,
fake/manipulated document
No Key
submitted for credit evaluation.
Event Based
Manual Preventive (Should be
Monthly)
Manual Preventive Monthly
Pass Pass
Pass Pass
Pass Pass
Fail Fail
Fail Fail
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Fail
Pass Fail
Fail Fail
Fail Fail
Pass Fail
Fail Fail
Fail Fail
Fail Fail
Fail Fail
Fail Fail
Fail Fail
Pass Fail
Pass Fail
Fail Fail
Pass Fail
Fail Fail
Pass Fail
Pass Fail
Fail Fail
Fail Fail
Pass Fail
Fail Fail
Fail Fail
Fail Fail
Fail Fail
Pass Fail
Fail Fail
Fail Fail
Fail Fail
Fail Fail
Fail Fail
Fail Fail
Pass Fail
Fail Fail
Fail Fail
Pass Pass
Pass Fail
Pass Pass
Fail Fail
Fail Fail
Fail Fail
Fail Fail
Fail Fail
Pass Fail
Pass Fail
Pass Pass
Pass Pass
Pass Fail
Fail Fail
Pass Fail
Pass Fail
Pass Pass
Fail Fail
Pass Pass
Pass Pass
Fail Fail
Fail Fail
Fail Fail
Pass Pass
Remarks - Deloitte
Services - No evidence of circulation of notices for the Board meeting sent to one of the directors
(Nominee director).
No CoC Sign offs taken from new joined employees. Code of Conduct is part of the Induction
Deck.
Business side policies and procedures not available. - Refer Internal audit observation.
CEO/CTO approval for MRF is manually selected and not a mandatory field.
TAT for action to be taken post receipt of BGV from vendor not defined in the BGV Policy.
Internal Audit Observation
Post disbursement salary reconciliation - Currently, there is no standard process followed for
reconciling the final bank upload file with bank statement after disbursement of salary.
1. Criteria for review and approval of invoice (DOA matrix) is not available/documented.
2. Evidence of invoice reviewed and approved by respective Business Head/F&I Head not
available. Only Approval for payments taken.
3. Evidence of payment reviewed and approved by respective Business Head/F&I Head while
payment not available for 10 cases.
2. No evidence of involvement from F&I team in 17 cases, the invoices are approved by BU heads
and shared with AP team for payments.
There is no formal process for defining the selection of vendors for obtaining balance confirmation,
and there is also no process for reviewing the reconciliation of balances obtained and adjustment
entries posted in Tally, if any.
2. Not able to evidence the approval from BU heads/Reporting manger for 8 cases.
3. No flow in Zoho for approval and settlement of advances. Advances are approved over mail and
no tracker maintained for employee advances.
1. For IOT and Inputs vendor master are maintained in Excel sheet.
Index price (Daily recommended price) is not reviewed before updating in OCC.
Index price screenshot from OCC not provided.
Weaves and Yarns - Purchase is booked in Tally based on the invoice details updated taken in
OCC.
Cotton, Cocoon and Chawki - Approvals are informally taken on WhatsApp.
Lifestyle - Purchase is booked in Tally based on the physical invoice copy.
Farms - Invoice number not updated in OCC, the details are entered in OCC. - 8 instances.
Cocoon - Coupon amount is not entered in invoice or OCC, but updated in tally - 1 instance.
Cocoon - Evidence of payment request being reviewed and approved by the AP Team - Assistant
Manager(Yarns)/Senior Executive(Cocoon) in OCC not available. Approval taken through
WhatsApp for cocoon.
Yarns - Approval flow in OCC implemented and was begun operation in the month of Mar-23. Prior
to Feb'23 approvals were taken through mail communication.
No approval taken for payment - 6 instances.
1. Control Gap - Farms - Purchase batch return is not created in OCC. Debit note is created basis
email approval from respective BU Heads.
2. Complete flow not live on OCC.
Others - BU Manager approval not documented , However, Approvals are decided on ground/spot
basis the lowest quote received for the respective trip from available vehicles.
No guidelines for rate negotiation or formal contract with the vendor.
There is no formal process for defining the selection of vendors for obtaining balance confirmation,
and there is also no process for reviewing the reconciliation of balances obtained and adjustment
entries posted in Tally, if any.
Yarns - Supporting mail for margin approval matrix attached. Sales orders approved as per
approval matrix. Implementation in the month of September-22.
Design Gap - On-field Sales Team(For Cocoons) creates a Sales Order Batch in OCC basis
email/verbal approvals from respective BU Manager.
No approval matrix flow in OCC.
No mail evidence prior to December and post December as no new SKU was added.
No discount approval mails provided for offers/Sale that took place prior to December,22.
1. Design Gap - For weaves OCC is not updated with collection details. For Yarns and Farms -
Collection details is updated in OCC against Sales order batch details.
2. Mail communication for collection details and confirmation on receipt of the same in Bank by AR
team not available.
Farms - OCC is not updated with the collection details - 9 instances.
Weaves - OCC is not updated with the collection details - 7 instances.
(Refer Weaves and Farms revenue report with reference to AR Ageing for more details)
Mail communication of collection details and confirmation in bank by AR team - Not available
Collection data prior to October not available.
Revenue was recognized in Tally on the date of invoice creation in OCC and it is not mandatory to
capture POD details in OCC.
2. No workflow defined in OCC for credit notes. Credit notes are created in Tally.
3. Mail communication for approval of sales order batch/Credit note not available - 4 instances
(lifestyle).
There is no formal process for defining the selection of customers for obtaining balance
confirmation, and there is also no process for reviewing the reconciliation of balances obtained and
adjustment entries posted in Tally, if any.
1. Tax team does not collate the date to be shared with the consultants.
2. No mechanism of review and approval followed.
3. No reconciliation of tax liability as per workings to Tax GL available for the month of July.
4. Differences noted in the reconciliation for the Oct-22 and Feb-23 and rectification entry
evidenced.
1. Q2 - No review of the return before filing by Payroll/Tax manager for 24Q and 26Q.
26Q for Q2 returns filled post due date (30th October,2022) on 30th Novemeber,2022.
2. Q4-Payroll manager does not review the 24Q Returns before filing.
No evidence documented for approval of Tax team for the HSN code being added to HSN master.
No approval mechanism of GST liability and return workings for the months of Jul-22 and Oct-22.
Amendments made are available in the working file, but mail communication not available to the
external consultant for the amendments in Jul-22 and Oct-22.Review evidence for reconciliation of
input and output tax to GL not available.
Half yearly/Quarterly review of Board signatures not done as there are only 2 Signatories i.e. CEO
& CTO.
As discussed with Jagadeesh, currently there is no process of documenting the review of Bank
reconciliation statement the same was confirmed with the Business finance team.
As discussed with Jagadeesh, currently there is no process of documenting the review of Bank
reconciliation statement and the same was confirmed with the Business finance team.
1. For investment in fixed deposits, no BR provided.
2. For investment in Mutual funds BR copy provided authorising CEO and CTO.
Approval for investment of funds into Fixed Deposit (non lien) not available.
1. Tracker provided from Oct'22 - evidence of circulation of mail to the stakeholder not provided.
2. Details were shared which were not updated in the tracker - 2 instances.
3. The detail was shared with a delay of 1 month - 1 instance.
As confirmed with Nikhil, Grow money has not been repaid for the month of Mar'23 as per
schedule.
Monthly review not performed - finance charges calculation reconciled with charges levied by
lenders are reviewed by senior manager (Treasury).
Data not updated in Tyrion and are maintained and calculated manually on a tracker for 7 cases.
Data for certain customers are not updated on Tyrion and are calculated and maintained manually
on a tracker. Individuals details are updated in Tyrion.
Collection details are communicated over WhatsApp by collections team and same is verified with
the bank statement.
Improvements - Consolidated collection details can be sent to the accounts team by day-end over
the mail.
IPC to CIP
RBI norms to be followed for Provisioning of assets. Asset classification to be done in a standard
manner, sub standard and doubtful assets.
Data not updated in Tyrion and are maintained and calculated manually on a tracker for 9 cases.
Data for certain customers are not updated on Tyrion and are calculated and maintained manually
on a tracker. Individuals details are updated in Tyrion.
Interest to be accrued on daily basis. Batch run to be done and accounting entry to be done at cut
off .
Code of Conduct is part of the Induction Deck, but no sign offs are not taken from
newly joined employees.
Not available
Offer letter signed by HR head and it is the only approval, BU head approval not
required. Salary is communicated with BU head for the purpose of gathering inputs
regarding the salary offered, and is BU head inputs not compulsory.
Payroll workings will not be shared due to confidentiality reasons, the same was
shown on RM system.
Payroll workings will not be shared due to confidentiality reasons, the same was
shown on RM system.
The email evidence of revised compensation shared to Payroll vendor was shown in
RM System and not shared due to confidentiality reasons.
2. Cotton logistics vendors - Invoice is shared through WhatsApp for the purpose of
booking the expense in Tally during emergency situations.
No approval email available - Approvals are taken verbally.
2. KYC not completed, while the purchase invoices have GSTIN mentioned in it- 3
instances.
These are taken from sericulture website on which we rely and no mail approval are
required.
Lifestyle - Not integrated with OCC. The tool is solely for inventory management.
Its linked to purchase flow.
Mail confirmation for receipts not available. Flow for capturing receipts on OCC not
available.
Collections data prior to October not available.
Payroll workings will not be shared due to confidentiality reasons, the same was
shown on RM system.
1. Aseer - to provide the board approval / Letter to the bank for opening of Bank
account
2 & 3 - Jagadeesh - NA (No mail communication) only hard copies shared
1. Investment limit - NA
2. Instrument for investments - NA
3. Authorized signatories for investment procedural documents - NA
4. Investment policy of organization - Aseer to provide the investment policy
Mentioned in 27th meeting held on 24-02-2022 - Not Available- Confirmed over
email.
All the fixed deposits are against the borrowings taken.
1. Na
2. Board members are the authorized signatory for investments i.e. CEO & CTO and
also they are the bank signatories and no investment shall be authorized.
Nikhil - Borrowings are not based on fund forecast, they are on need basis.
Fund forecast not available but repayment tracker available and shared with CAO.
Mail communication provided
Annual reconciliation workings provided. No reconciliation done on a monthly basis.
Review mail not available.
For offline cases we are maintaining an offline tracker of all cases including those
onboarded on Tyrion and the RM ID will be crosschecked with the Mudra Database
prior to processing. However as Tyrion is fully live we will be processing all future
cases on Tyrion only.
For offline cases we are maintaining an offline tracker of all cases including those
onboarded on Tyrion and the RM ID will be crosschecked with the Mudra Database
prior to processing. However as Tyrion is fully live we will be processing all future
cases on Tyrion only.
For offline cases we are maintaining an offline tracker of all cases including those
onboarded on Tyrion and the RM ID will be crosschecked with the Mudra Database
prior to processing. However as Tyrion is fully live we will be processing all future
cases on Tyrion only.
Improvements
TAT for action to be taken post receipt of BGV from vendor should be
defined in the BGV Policy.
Maker checker process for employee master creation and modification in
ZOHO to be evaluated and implemented.