Internship report on “A Study on pledge and release of gold and its legal

formalities with special reference at SHRIRAM finance LTD ”.

Submitted in partial fulfilment of the requirements Bachelor of Commerce Degree

of Bengaluru North University

BY

Miss. Akhila K C
REG NO – U19GM21C0008

UNDER THE GUIDANCE OF

Dr. NARASAPPA P.R M.Com., M.Phil., PGDBA., Ph.D

Associate Professor

Department of commerce,

GOVERNMENT COLLEGE FOR WOMEN, CHINTAMANI

GOVERNMENT COLLEGE FOR WOMEN, CHINTAMANI

April - 2024
 STUDENT DECLARATION

I Akhila K C., Reg. No. U19GM21C0008, hereby declare that this report entitled “A Study on
pledge and release of gold and its legal formalities with special reference at SHRIRAM finance
LTD, Chintamani Branch” during the summer vacation between the period from 22-03-2024 to
05-04-2024 at Shriram finance ltd, Chintamani Branch” under the supervision and guidance of
Dr. Narasappa P R, associate professor of The Commerce Department, Government College
For Women, Chintamani.

Date:

Signature

Place:

Reg no:
U19GM21C0008
 ACKNOWLEDGEMENT

The successful completion of this internship report required significant guidance and assistance
from many individuals, and I am truly grateful for their support throughout this journey.

Firstly, I would like to expend my heartful thanks to my parents for their permission and constant
encouragement throughout this internship. Additionally, I am thankful to my friends for their
support whenever I needed their assistance during this project.

I would like to express my sincere appreciation to Mr. Kishor, employee of Shriram finance ltd,
Chintamani Branch, for providing me the opportunity to intern at their esteemed organization.

I am also deeply grateful to our faculty coordinator, Dr. Narasappa P R, and our principal, Dr
Ramesh P for their unwavering support and for granting me the valuable opportunity to intern,
which has been instrumental in my learning an exposure to the field of accountancy and finance.

Lastly, I would like to express my profound gratitude to all individuals who directly or
indirectly contributed to the completion of this report.
 TABLE OF CONTENTS

Chapter Contents Page

No No

EXCECUTIVE SUMMARY

1 INTRODUCTION

2 DESCRIPTION OF THE ORGANISATION

3 EXPERIENTIAL LEARNING

4 INTERNSHIP OUTCOMES AND CONCLUSION

BIBLIOGRAPHY

ANNEXURES
 EXECUTIVE SUMMARY

Mission and Vision: The company's commitment to providing financial services to the
underserved segments of society, particularly in rural and remote areas, aiming for inclusive
growth and poverty alleviation. Scope of Operation Shriram finance operates primarily in rural
and semiurban areas, offering a range of financial products and services including gold loan ,
insurance, savings, and other financial services tailored to the needs
Financial Performance: Highlights of the company's financial performance, including metrics
such as loan portfolio size, revenue, profitability, and growth trajectory over recent periods

Social Impact: social impact generated by Shriram finance

SFL has been making contributions towards Quality Education by extending scholarships to
enable and improve formal education for children and youth from the families of SFL's transport
fraternity. Further, SFL has increasingly focused on students from disadvantaged groups for
improved and holistic education.

SFL FINANCE FRAMEWORK SFL has developed a Social Finance Framework under which
SFL can issue Social Financing Instruments (“SFI”) including, inter alia, social bond(s), loan(s),
private / public placement(s) and any other debt financing instruments including securitization
and debentures, both domestic or offshore, to finance or refinance5 a portfolio of new and/or
existing Eligible Social Projects (henceforth referred to as “Eligible Social Projects”) to promote
sustainability
 CHAPTER-1
INTRODUCTION

In simple terms finance refers to the management of money, in broader terms finance describes
two related activities that is the study of how money is managed and the actual process of
acquiring needed funds. Finance also deals with the investment activities from the acquired and
retained funds which will generates profits to the individuals, organizations and government.
Finance purely describes the creation, management of money, Finance has now become the
inseparable part of our day to day life.

In simple words financial company refers to the company which provides financial services to the
customers. The core activity of financial companies is accepting the deposits from the public who
is having surplus amount and lending the money to the borrowers who are in need of finance for
the economic activities. Now days the financial companies have not limited

OVERVIEW OF GOLD LOAN:

Although gold loan as a credit product is not a new phenomenon in the country, it is only in the
recent past that Indians have started losing their inhibitions over pledging their family heirlooms
to mainstream commercial lenders and leverage
multiple benefits, such as instant credit, flexible schemes, lower interest rates and minimal
paperwork without the hassles of rigid credit appraisal.As banks and NBFCs offer gold loans at
interest rates much lower than those of informal moneylenders, they have successfully targeted a
new segment of customers who would have otherwise not taken a gold loan.
Shriram Finance is the country’s one of the biggest retail NBFC offering credit solutions for
commercial vehicles, two-wheeler loans, car loans, home loans, gold loans, personal and small
business loans. We are part of the 49-year-old Shriram Group, a financial conglomerate that has
emerged as a trusted partner in creating transformative experiences and lasting impressions in
customers’ lives.

Company profile
In November 2022, Shriram Group’s entities – Shriram Transport Finance Company Limited,
Shriram City Union Finance Limited, and Shriram Capital Limited – merged to form Shriram
Finance Limited. As on June 30, 2023, with a network of 2,930 branches and a workforce of
66,343,

Shriram Finance has combined Assets Under Management (AUM) worth 193,215 crores.

As a leading financial enterprise with a rich business history, Shriram Finance is founded on
inclusion and sustainability, helping us unlock value for generations to come. Our presence spans
across the agrarian heartlands of rural India to its vibrant, cosmopolitan metros where we set
wings to aspirations. At Shriram Finance, we are committed to meeting our customers at every
touchpoint of their financial journey so that they get to explore unlimited possibilities through us.

Powered by cutting-edge technology, Shriram Finance is a digitally mature financial institution

that reflects the banking needs of the Millennial and Gen Z customers. We offer priority financial
services to those in the unbanked and underbanked sectors, expanding our innovative product
pipeline at every stage of disruption.

Twenty-five years ago, in January 1991, as India struggled to finance its essential imports,
especially of oil and fertilizer's, and to repay official debt, senior officials managing the economy
in the Chandra Shekhar government reached out to influential members of the global financial
system. It was in difficult circumstances that they did so: poor economic management in the
preceding years had led to a rapidly deteriorating environment, made worse by the Gulf war that
led to a spike in oil prices.

RBI governor S Venkataramana, a former finance secretary who had only a couple of months ago
replaced his civil service colleague R N Malhotra, was on the phone with his other central bank
peers and officials in multilateral institutions. So were those in the finance ministry then: finance
secretary S P Shukla, chief economic advisor Deepak Nayyar, and Venkataramana’s deputy
Rangarajan, besides then finance minister Yashwant Sinha. India had managed to get a bit of a
breather with the first tranche of $755 million from the IMF, but that wasn't enough. The attempt
then was to raise money at a time when even the State Bank of India, the country's largest bank,
was finding it difficult to raise overnight or short-term funds from the international market given
India's economic indicators.
GOLD LOAN IN SHRIRAM FINANCE:
Gold loan or loan against gold is the easiest and quickest way for servicing your financial needs.
To avail a gold loan, all you need to do is pledge your gold ornaments with us and we would
provide you with a loan amount as per the market value of your gold. Unlike other loans, gold
loan does not require you provide any income or salary proof. Moreover, it has comparatively
lower interest rates; requires lesser documentation, and hence is processed in lesser time.

Shriram Finance provide maximum loan against your gold at lowest interest rates. We have strong
presence Pan-India and have serviced a large number of customers in very short span. We offer
different types of schemes as per your requirement and convenience. Following are the main
features of your loans.

Gold loan is an extremely popular source of credit for low income households as almost everyone
in India possesses some amount of gold and can acquire loans against gold as collateral for
various purposes. This is true even for the economically weaker sections of the society. The
primary reason why gold loan forms a major source of credit within the informal sector is because
it is easily available with minimal procedural requirements. Table 1 provides a snapshot of the
major differences between the product structure of MFIS, SHGS and gold loans. Compared to
loan from MFIS or SHGs, gold loan products offer greater flexibility in terms of repayment
schedule, interest rates, loan purpose, etc. These consumer friendly features of gold loan market
make gold loan products far more accessible than other sources of credit available to the poor. For
example, while MFI/SHG loans are given only after forming JLGS/SHGs, which takes a
minimum of one to two weeks, gold loans, are disbursed in less than half an hour by popular
NBFCs and commercial banks. Similarly, while, MFI loans are mandated to be used for income
generation activities, gold loans do not have a borrowing constraint and can be used for any
purpose.

PROCEDURE TO PLEDGE THE GOLD

Step 1: Submission of documents.
Step 2: Authentication of documents.
Step 3: Gold valuation for the purity of gold.
Step 4: Payment to the customer.
PROCEDURE TO RELEASE OF GOLD:
 It is required to submit the original documents with proper identification at the first step.
 Companies and Organizations can then contact the financier or bank and pay the partial
amount to release a part of the pledged gold.
 Now, customers can get the jeweler from the company.

FOUR WAYS TO REPAYMENT OF LOANS:

 Paying periodic interest
 Opting for periodic EMIs
 Bullet repayment
 Partial repayment

THE MAIN FEATURES OF SHRIRAM FINANCE GOLD LOAN;

 Loan amount ranges from min Rs 5000 to max Rs 2crs
 Tenor for loans ranges from 7 days to 11 months
 Loan can be paid back on a monthly or quarterly basis
 Interest / Loan amount due to can be paid at any of Shriram Finance gold loans branches pan-
India
 Minimal amount of paperwork and Documentation is required
 Loans gets processed in as low as 5 minutes
 Variety of schemes are available

CHARGES ASSOCIATED WITH GOLD LOAN:

Loan processing charge While some of the service provides may waiver these charges, some
banks do charge a processing fee.
 Valuation Charge: These are the charges to be paid to the valuator. These charges also
specific to the service provider and those having in-house valuators do not charge any extra
amount for valuation.
 Late payment penalty: Most of the service providers charge late payment penalty and this
too can vary from one institution to the other.
 Pre-payment penalty: Most of the service providers do not charge a penalty for repayment
before the loan tenure is over. But some may still have this charge in place.
 It is advisable to check with the loan provider before taking the loan. These charges could
change the amount that you may finally receive.

Advice on Gold Loans: -

 Go for gold loan if you are confident of returning the money in time otherwise, you will be
penalized and all your pledged gold will come under the control of bank or finance company
from where you taken a Gold Loan
 While opting for gold loan check the interest rates in various banks and private finances. If
you go for private lenders, then better to go with one who has been in this business for many
years.

THE MAJOR FUNCTIONS PERFORMED BY A CAPITAL MARKET:

1. Mobilization of financial resources on a nation-wide scale.
2. Securing the foreign capital and know-how to fill up deficit in the required
resources for economic growth at a faster rate.
3. Effective allocation of the mobilized financial resources, by directing the same projects
yielding highest yield or to the projects needed to promote balanced economic development.

FACTORS CONTRIBUTING TO THE GROWTH OF NBFCS:

 Stress on public sector units (PSUs)
 Latent credit demand
 Digital disruption, especially for micro, small and medium enterprises (MSMEs) and small
and medium enterprises (SMEs)
 Increased consumption
 Distribution reach and sectors where traditional banks do not lend

Which from a large proportion of the SME loans, will remain muted due to the increased
competition from new entrants in the market and traditional banks, who have been successful in
capturing and retaining the upper end of the ticket-sized band. Gradual economic recovery and
proposed regulatory changes (scrapping of old commercial vehicles [CVs] and Bharat Stage [BS]
VI pollution norms) will lead to an uptick in the overall CV segment, which in turn will drive
growth in the pre- owned CV sector.

However, poor rural income growth and the depleted monsoons have weighed on the rural credit
growth and may also lead to deterioration in the overall asset quality. But with the India
Meteorological Department (IMD) predicting (earlier this month) normal to above normal
monsoon in the current fiscal, we expect this to be a temporary phenomenon.

SCOPE OF THE STUDY:

a) This report is based on the study conducted at the Chikkaballapur branch.
b) It aims to understanding the company’s organization structure, departments, marketing
strategies and the advantages it is having over the competitors.

c) It aims to understand the skills of the company in Different Areas.

OBJECTIVES OF THE STUDY

The study with following objectives:
a. To know about pledge and release and its legal formalities in Shriram Finance Limited.
b. To study gold loan Schemes in Shriram Finance Ltd.
c. To study the client's need for gold loans at Shriram.
d. To suggest effective measures in existing system of the company.
 CHAPTER-2
DESCRIPTION OF THE ORGANISATION

Historical Background Of Pledge And Release Of Gold:

The pledging of gold to tide over a balance of payments crisis in 1991 became an emotive
national issue at the time. An expert from the latest volume of the Reserve Bank of India's history
series recounts that fateful decision to meet the unprecedented BOP crisis, the Reserve Bank in
consultation with the Government evaluated a difficult option, viz., utilisation of the gold held by
the Bank and confiscated gold held by the Government to raise foreign exchange resources. Even
the option of selling the gold was considered. However, since it was felt that the arrangement
should be temporary as well as reversible, the sale with repurchase option was considered
superior and was seen as being acceptable to the Indian public. Given the constraints of
administering the scheme quickly, avoiding publicity and ensuring buy-back of the gold, it was
felt necessary to deal with reputable bullion dealers and not through the large number of NRIs
across the different countries. On January 16, 1991, the SBI sent a proposal to the Reserve Bank
and the Finance Ministry to lease the gold at an acceptable cost. The Reserve Bank examined the
SBI proposal in detail. On March 13, 1991, the Governor advised the SBI to accept the proposal
and it was approved by the Government within a fortnight.

Twenty metric tonnes (MT) of gold from the government account was made available to the SBI
for sale with a repurchase option to yield a little more than US$ 200.0 million. The financial terms
and conditions and the procedure for sale and repurchase were finalized, based on the advice of
the Reserve Bank on financial prudence and the need for secrecy and urgency. Accordingly, the
UBS bought the gold from the SBI at the London fixing price prevailing on the day after the day
of delivery for each consignment.
The gold, in effect, was acting as collateral for the loan given by the UBS to the SBI. It was
further agreed that if the price of gold changed beyond the original price by more than 5.0 per
cent, a fresh transaction would take place. If the price went up by more than 5.0 per cent, the UBS
was to make

available an additional loan to the SBI so that the total loan was 95.0 per cent of the new value.
The gold was repurchased by the SBI in November/December 1991 and the gold of 18.36 tonnes
was subsequently sold by the Government to the Reserve Bank. The remaining 1.63 tonnes of
gold was returned by the SBI to the Government. Both these transactions added to the Reserve
Bank's gold holding to the extent of 65.27 tonnes, which was kept abroad at that time.

Earlier, the SBI used to import gold to meet the needs of jewellery exporters under the gold
jewellery export promotion and replenishment scheme. In order to conserve foreign exchange, the
Government decided to stop importing gold with effect from October 1, 1990, and asked the SBI
to use confiscated gold lying in the government mint for use by jewellery exporters.

The gold holdings of the Reserve Bank at USS 3,499.0 million at End-March 1992 reflected an
addition to gold stocks to the extent of 18.36 tonnes and reached a level of 350.92 tonnes. This
addition resulted from the sale of gold by the Government to the Reserve Bank, equivalent to the
value of US$ 191.0 million. As part of the reserves management policy and as a means of raising
resources, the Reserve Bank in July 1991 pledged 46.91 tonnes of gold with the Bank of Japan
(BOJ) and the Bank of England (BOE) and raised a loan of US$ 405.0 million. This loan was
redeemed by the Reserve Bank by repayment between September and November 1991.
The Reserve Bank decided to approach the BOJ and the BOE for foreign currency loans against
the pledge of gold, presumably because banks in Tokyo and London had not stopped accepting
commercial bills. Also, the two central banks and commercial banks in these countries were
favourable inclined to extend assistance to India.

The Reserve Bank Governor paid a visit to hold discussions with his counterpart and deputed the
chief of the Department of External Investments and Operation (DEIO), Reserve Bank to the
BOE.

Both the foreign central banking authorities were willing to extend loans only against securities
like gold and that too against physical transfer of gold. They would not agree to the proposal that
since the Reserve Bank was an IMF depository, it could keep the gold with itself. Accordingly, the
Reserve Bank, under the personal supervision of the DEIO chief, arranged with utmost urgency
and secrecy to airlift the gold to the BOE. In this connection, the Finance Minister made a
statement in Parliament on July 18, 1991, articulating the entire issue of gold transactions by the
SBI and the Reserve Bank and other measures envisaged to face the BOP challenge.

GROWTH AND DEVELOPMENT:

Shriram Finance Ltd, India's leading retail non-banking financial company (NBFC), is expecting
robust business growth in the construction and farm equipment sectors during the second quarter
of this financial year.

The increase could be due to the government's rising infrastructure spending and favorable
monsoon conditions, a company executive said on Thursday. The company has also maintained its
projection of a 15 per cent growth in assets under management (AUM) for the current fiscal year.

We're seeing increased demand for construction vehicles, which is likely to accelerate as India's
infrastructure spending continues to rise. We expect more activity in that category after the
monsoon.

Given the favorable monsoon, anticipate an increase in demand for farm equipment as well. We
are closely monitoring the situation. I believe construction and farm equipment sectors are likely
to see faster growth in the second quarter," said Umesh Revankar, Executive Vice Chairman of
Shriram Finance.

During the first quarter of the fiscal year 2023-24, the company's AUM in the construction
equipment segment increased by 11 per cent to Rs 14,626.15 crore, up from Rs 13,174.9 crore
during the April to June quarter of 2022-23. Similarly, its farm equipment segment reported a 6
per cent rise in AUM from Rs 3,228.74 crore in Q1 FY23 to Rs 3,419.12 crore in Q1 FY24.

Revankar added that the company is also emphasizing its micro, small and medium enterprises
(MSME) business, expanding its scope nationwide from a previously South India-focused
strategy. Its AUM from the MSME business during the quarter was Rs 20,044.8 crore,
contributing to over 10 per cent of its total AUM.

"We expect the MSME sector to improve each quarter. Commercial and passenger vehicles
remain our key sectors, so we do not anticipate a major shift in the proportion of overall lending.
For the first time, we will be covering all of India for MSMEs. Until now, our focus was primarily
on the South market. I believe as we expand into other regions, we should experience faster
growth," Revankar added.

ORGANISATIONAL STRUCTURE:

Organizational structure

CEO

MD

ZONE MANAGER

REGIONAL MANAGER

VISION, MISSION AND QUALITY POLICY

VISION & MISSION
To be country’s most-preferred financial services destination, delivering delightful customer
experience through empowered employee.

QUALITY POLICY / VALUES

Operational efficiency, truthfulness and a robust emphasis on catering to the needs of the common
man by providing him with high quality and cost-effective products & services are the values
driving Shriram Finance. These core values are deep-rooted within the organization and have
been firmly adhered to over the years.
 GRAPH REPRESENTATING REASON FOR CHOOSING
GOLD LOAN AT SHRIRAM FINANCE

PRODUCT PROFILE
 PERSONAL LOAN
Shriram Finance Ltd. offers personal loans @12% p.a. onwards for loan amounts of up to Rs 15
lakh and repayment tenures of up to 5 years. The non-banking financial company (NBFC)
provides collateral free loans to loan applicants for the purpose of home renovation, medical
expenses, travel, etc.
 BUSINESS LOAN
A business loan is capital borrowed by an individual or an organisation to fund business needs
such as buying land or leasing a factory, purchase new equipment, running daily business affairs
or paying salaries to the employees.

COMPANY PROFILE:
Type Public company limited
Headquarters Chennai, Tamil Nadu,India
Corporate office 2nd Floor, Kences Towers, 1, Ramakrishna street,
N,,,Tamilnadu
Registered office Sri Towers, Plot no.14A, South Phase, Industrial
Estate, Guindy,
 Chennai(madras)-600004 Tamil Nadu-India
Year Of 5 April 1974; 49 Years ago
Incorporation
Industry Financial Services, Insurance, Real estate
Key Businesses financing commercial vehicles, passenger vehicles,
construction equipment, farm equipment, micro, small
and medium enterprises, two-wheelers, gold and
personal loans.
Indian Employee 51-200
Business Location 2,930 branches and a workforce of 66,343, Shriram
Finance
Global reach it has more than 105 Branches, 70 Collections points
across 4 states -Chhattisgarh, Madhya pradesh,
Odisha, Jharkhand and 68 districts
Listings BSE Ltd., National Stock Exchange of India Ltd.
Listing date December 20,2021
Registrars Integrated Registry Management Services Pvt Ltd.
Short term debt CRISIL A1+
rating
Long term debt CRISIL AA+
rating
Domains https://www.shriramcapital.com/
https://www.shriramfinance.in/gold-loan
ISIN Code IN0020200070
Auditors Sundaram & Srinivasan
Registrars name Integrated Registry Management Services Pvt Ltd.
2nd Floor, Kences Towers, 1, Ramakrishna Street, N
Chennai (madras) Tamilnadu 600004

GRAPH REPRESENTATING GOLD LOAN TAKEN BY CUSTOMERS

DIFFERENT TYPE OF BUSSINESS LOAN AVAILABLE:

Depending on the requirements of a business, financial organisations offer different types of

business loans. Some are as follows:

Start-up loan

It’s for start-ups/new businesses that may not have a unique credit history. The borrower’s credit,
the present turnover, etc., are considered while deciding the loan amount, tenure or rate of
interest. Proof of the existence of the business and its registration number is mandatory

Working capital loan

It falls under the category of small business loans and helps fund an enterprise's everyday
operations. Manufacturers, traders, wholesalers, service providers and retailers generally apply for
working capital loans.

Term loan

It’s the most prevalent type of business loan meant to generate capital funding and often paid as a
lump sum; it can be secured or unsecured. A secured business loan backs small businesses against
personal guarantees or valuable assets put up as collateral.

If the borrower fails to repay the loan, the lender can use the mortgaged asset to recover the loss.
Collateral-based business loans offer economical interest rates and lengthy tenures. An unsecured
business loan, conversely, requires no collateral. Therefore, it’s a faster and easier mode of raising
capital. In a term loan, the amount depends on the credit history of the business. The tenure is 15–
20 years for a secured business loan and 1–5 years for an unsecured business loan.
Loan against property for SME

This is a secured business loan for small and medium enterprises. The applicant can avail loan
against putting up a litigation-free residential or commercial property as collateral.

Equipment loan
Also known as a machinery loan, it funds purchasing of equipment for the manufacturing unit of a
business and offers an affordable rate of interest. It is very discrete—the equipment for which the
fund has been approved is also considered collateral and other assets.

Invoice financing
When small businesses incur/have to incur expenditure on behalf of their clients, it submits an
invoice to the concerned client for reimbursement/funding.

However, there’s a time lag between invoice raising and receiving payment from the client.
Invoice financing helps these small businesses sail through this time lag by providing up to 80%
of the invoice amount.

Business loans for women

This is meant for small- and medium-sized businesses run by women entrepreneurs.
MERCHANT CASH ADVANCE.
The loan amount depends on the portion of everyday debit card sales.
Overdraft
It is a facility where funds are sanctioned against a mortgage—mainly a fixed deposit the
borrower has with the lender. A fixed overdraft limit is authorised depending on the borrower’s
relationship with the institute, credit history, repayment history, business cash flow, etc

Business credit card

It’s ideal for a business owner who needs immediate cash and adds to his credit score

simultaneously.

Shriram Finance is an MSME financier offering competitive customised loans to micro, small and
medium enterprises a one-stop financial solution for MSMEs, hoteliers, proprietors and
professionals. It provides working capital loans for running day-to-day business affairs,
machinery loans for purchasing equipment and other business loans to maintain company
infrastructure and meet other business-related expenses.
 CHAPTER-3
EXPERIENTIAL LEARNING

Guided Learning Experiences: Instead of sending students off-campus, some programs have
developed a series of two-credit courses that offer guided learning experiences. These courses are
designed collaboratively with input from industry professionals. The goal is to provide students
with an inside look at how core knowledge can be applied to real work processes and problems.

Industry Professionals as Guides: These guided experiences are led by industry professionals
who bring their expertise and experience to the classroom. By combining their wisdom with
carefully designed activities, a comprehensive learning experience is constructed. This approach
accelerates the learning process and allows students to gain insights directly from practitioners.

Process-Based Learning: Unlike the self-directed learning model proposed by David Kolb,
where students go through concrete experiences, reflection, abstract thinking, and action, the
guided experiences are process-based. They focus on specific learning and developmental goals,
leveraging the practitioner’s expertise.

Business Education Context: In business education, the connection between industry and the
core curriculum is critical. Core theoretical concepts gain value when applied to real-world
problems faced by businesses.

FINDINGS:
The study is carried out to know the customer satisfaction levels and experience of the Shriram
Finance Ltd. After finishing the analysis and observation of the collected data.
FROM THE STUDY IT IS OBSERVED THAT:
 In the survey observed that majority respondents are male i.e., 82% and out of 100
respondents 76 respondents are coming under age group 20-30 years.
 At the time of study, it was found that 51 respondents engaged in others occupation,25
respondents are professional’s.
 During the study observed that is 52% of majority respondents family income range between
Rs 10,000-20,000.
 In the analysis clear that 61 respondents are aware about the Shriram Finance Ltd.
 At the time of the study majority of 37% respondents have been influenced by TV
advertisement of Shriram Finance Ltd.

 The analysis showed that 82 % of respondents are aware about the concept of gold loan.
 At the time of study majority of respondents i.e. 47% took gold loan for education purpose.
 In the analysis showed that the majority 62% of respondents find the rate of charges associate
at Shriram Finance Ltd .
 In the survey observed that the majority 49% of respondents were interested in Shriram
Finance Ltd compare to other finances.
 In the analysis 38% of respondents manage the customer relation in Shriram Finance Ltd
Remaining 2% are disagree
 60% are respondents satisfied towards current facility provided by Shriram Finance gold loan
company services.22% of respondents may be satisfied r not in this facility.
 During the study majority 30% of respondents agreed that Shriram Finance charged the high
interest rate
 In the survey observed that Majority 49% of the respondents are says that the wish to deal in
future time. Maximum number 71% of the respondents are suggest to the others about
Shriram Finance loans.
 In the analysis showed that Maximum 31% of respondents manage the money with gold loan
at Shriram Finance Ltd

SUGGESTIONS:
 Shriram Finance Ltd should focus on retaining its customers for a longer term by initiating
more products and services to its customers.
 Shriram Finance Ltd should need to take precautionary measures for improving its services.
 By doing so, they can ensure that their customers are satisfied with the services provided by
their competitors, namely Muthoot Finance, Muthoot Fincrop. karvy Finance, mannap Puram
to some extent.
 Shriram Finance Ltd need to concentrate more on improving its customer care services
 Shriram Finance Ltd wants to decrease services charges.
 Shriram Finance Ltd should add some extra rewards and gifts to the customers.
 Shriram Finance Ltd should give some special discount rate of interest to the customers
 Shriram Finance Ltd want to conduct awareness programs about gold loans.
 Shriram Finance Ltd Company have more reputation, but they want to adopt new technology
in their services.
 For new executives, the company wants to give training to give good services to the
customers.
To reduce the interest rate.

CHAPTER-4

INTERNSHIP OUTCOMES AND CONCLUSION

Internships play a crucial role in shaping a student’s career. Here are some potential outcomes of
participating in an internship:

Practical Exposure: Internships provide practical exposure to real-world scenarios within an

organization.

Knowledge Enhancement: Interns gain knowledge in various areas related to their field of study.

Networking: Internships allow students to build professional networks and connect with industry
experts.

Skill Development: Interns develop skills that are valuable for their future careers.

Career Opportunities: Successful internships may lead to job offers or enhance employability

LESSONS LEARNT FROM INTERNSHIP

Prepare my Mind: Transitioning from university to the industry can be a significant adjustment.
Understand my tasks, job description, and familiarize myself with the work environment. Take
time to adjust to the new rhythm and schedule.
Be Punctual: Punctuality matters. Arrive on time for work, meet deadlines, and attend meetings
promptly. Being consistently late can harm my reputation1.
Adopt New Skills: Use my internship to learn new tools, software, and techniques relevant to my
field. Embrace opportunities to enhance my knowledge.
Research my Targets: Understand the company’s culture, values, and work ethics. Learn about the
organization beyond to specific tasks.
Cultivate a Strong Social Media Presence: Networking matters. Connect with colleagues,
supervisors, and other interns. Building professional relationships can open doors for future
opportunities.
Learn Effective Communication: Interact with colleagues, deal with difficult customers, and
practice effective communication. These skills are crucial in any workplace.
Time Management: Balancing tasks and meeting project deadlines can be challenging. Prioritize
effectively and seek help when needed.

CONCLUSION:
A survey of the customers has been conducted to know the customer behaviour towards gold loan
reference to Shriram Finance Ltd. It is observed that overall people like to use Shriram Finance
Ltd. due to its competitive service structure, fast gold loan service, prompt service and response
from the executives and guidance from the company. It is thus concluded from the facts collected
that mostly people prefer to use company like Shriram Finance ltd compared to other gold loan
firms.

Hereby the services of Shriram Finance Ltd company is better and good response and rating of
consumer satisfaction is good and the survey is shows that the positive responses of the
customers.
 BIBILOGRAPHY

BOOKS

Books Author Publisher Year

gold and debt: a American William Lyman Creative media 2022
hand-book of finance Fawcett partner

gold and debt: a American William Lyman LEGARE STREET 2022

hand-book of finance Fawcett press

gold and debt: a American William Lyman Creative media 2019

hand-book of finance Fawcett partner

gold and debt: a American William Lyman Hansebooks GmBH 2017

hand-book of finance Fawcett
ARTICLES

Jurnal Iimiah Hukum(2023) In his article the legal material was analysed by using the
content analysis approach, which involved examining the content and legality of the material
gleaned from various laws and regulations by looking at the relevant legal precedents. The
discussion results discover that crypto assets fall under the definition of "intangible movable
objects" as defined in article 503 BW. In addition, crypto assets had material rights in the form of
material guarantees in the form of a pledge and fiduciary guarantees, allowing the parties to carry
out their agreements in good faith even in the event that the collateral object is lost.

Dr Bhadrappa haralayya(2021) In his study found that loans were finance banking is the
science of managing money and other assets pertaining to a specific business. We all know that
banks offer basic loans, deposits and financial advice, but they also facilitate transactions on
sophisticated financial instruments such as private equity, bonds and mutual funds. Most top
performing candidates typically view careers in banking as the pinnacle of achievement, and
sectors such as treasury, equity trading, investment banking and private banking are viewed as the
most lucrative jobs for new graduates. In addition to traditional bank, other financial institutions
such as credit unions, trust companies, mortgage loan companies, insurance companies, brokerage
firms and asset management firms also offer a host of financial advice.

Ketki Jhadavk (2021) In this article explain a gold loan is a type of secured loan that is
offered by banks and Non-Banking Financial Companies (NBFCs) up to a certain percentage of
the value of the gold you pledge. As the loan is backed by gold, there is no risk of default to the
lender. Therefore, many banks and NBFCs are comfortable offering a gold loan at a reasonable
rate of interest. Moreover, like any other loans there are no restrictions on the usage of the loan
amount as long as the purpose is legitimate. So, the borrower can utilise it for his/her personal as
well as business requirement.

Vanitha Malarvizhi (2019) This study is focused on the preference of the borrowers in
availing the gold loan, the awareness level of borrowers about lending norms, factors in uencing
borrowers to avail the gold loan, problems faced by the borrowers while availing gold loan and
satisfaction level of borrowers towards Public sector Banks and Non-Banking Financing
Companies in availing gold loan. An attempt has been made to collect information from 107
respondents from the borrowers of gold loan from Public sector Banks and Non-Banking
Financing Companies.

Alexi-Pfeffer-Gillett (2018) This Article analyses whether signatory companies are actually
complying with the Pledge rather than just paying lip service to its goals. By looking to the
privacy policies and terms of service of a sample of the Pledge’s signatories, I conclude that
noncompliance may be a significant and prevalent issue. Consumers of education software have
some power to hold.

Bhupendra Jivabhai Chavda ,Dr. Bhikhalal V Moradiya (2018) In the Article,

Author tries to highlight the Gold Loan Market in India. In India, it is estimated that most of the
gold is held by people in rural areas where, often, it is the only asset people have in their
possession though in limited quantities. A rural Indian knows that if his crop fails or his family is
sick, he can raise cash at short notice from the goldsmith or pawnbrokers and moneylenders. Gold
has a formidable parting showcasing Indian customs and traditions.

Wang (2016) Through analysed the chattel pledge supervision business legal dilemma and
demonstration to the national standard “guarantee of inventory third party management practices”
as an opportunity to clear the inventory “supervision” “monitoring” two models of the rights of
the relevant parties obligations and responsibilities, the use of “common possession” theory to
reconstruct the existence of multi - level possession of movable property under the conditions of
the effectiveness of the delivery.

Zhang & Wang (2015):In his study the major objective of the study is the definition on the
concept of chattel pledge, on the legal relationship of chattel pledge supervision in chattel, on the
custodian of the quality of the possession of the leadership of the formation of legal analysis, in
order to identify chattel pledge possession of goods. Sees defined the chattel pledge supervision
which from the perspective of the actual situation of its business as the pledged person was
pledged to the pledgee with its legally occupied movable property, and the pledgee provides
commitment of credit financing to the pledge.
The custodian accepts the business model of the pledgee’s custody of the pledge in the pledge
period. It can be seen that although scholars have different views on the meaning of chattel pledge
supervision, but the difference is not significant. Therefore, it is generally believed that chattel
pledge supervision was defined as borrowers (small and medium-sized enterprises) that entrust
their professional materials, semi-finished products and inventories to banks and other finance
institutions in order to obtain the loans funds and the finance institutions, in order to achieve the
purpose of security loans, entrust the professional logistics enterprises to supervise the movable
property which the SME pledged.

Wu (2015) He conclude the legal procedure of pledge according to the relevant trial practice
involved in the case of chattel pledge supervision of the contract cases, took from the
manufacturer’s silver business model, and made recommendations through the chattel pledge
supervision in the contract and the legal effect of the legal analysis.

Ding et al. (2014) He has analysed the thought that chattel pledge supervision is a financial
innovation model in the supply chain from the perspective of logistics companies, although not
standardized and rigorous, but still use the term, because: Firstly, from the historical point view
that the business model in domestic was promoted to create by the logistics enterprises, the traces
of the natural role of positioning was more heavy. Secondly, from the practical point view that
SMEs, banks and other finance institutions and logistics enterprises need to sign to agree on the
rights and obligations of the tripartite agreement. Thirdly, from the introduction of industry
standards that the Ministry of Commerce on March 25, 2013, issued and other two industry
standards advice>, chattel pledge supervision will become industry normative terminology.

Sun (2014) In this article analysing the relevant cases, thought that under the chattel pledge
supervision contract, the supervisor of the material should undertake the audit, custody,
supervision and other obligations. However, how to correctly understand the legal relationship of
chattel pledge supervision, how to judge the responsibility of the supervisor for finance
institutions, how to determine the validity of the pledge are the urgent problems to be solved.

Churiwal and Shreni (2012) In their study titled “Overview of Growing Gold Loan
Demands,” they highlighted on various aspects of Gold Loan from traditional pawnbroker to
shifting of Gold Loan to NBFC. They analysed important factors like rising in borrowing costs
due to the removal of agricultural sector status on Loans. They finally concluded that NBFCs are
growing through Gold Loan compare to organize bank.

Zhou (2012) He examine the study of pledge believed that chattel pledge supervision refers to
the customer enterprise (pledged person) with its legal possession of finished products, semi-
finished products, raw materials and other movable property pledge to banks and other finance
institutions (pledge) as to the pledgee credit financing guarantee, a third party (usually a logistics
company) accepts the entrustment authority of the pledgee to supervise the material in accordance
with the pledge agreement between the pledgee and the pledgee.
Gao (2012) According to the business practice, concluded three types of pledge supervision
mode, and focused on the legitimacy and inherent defects of output pledge supervision, and
analysed the obligations and responsibilities of logistics enterprises.

WEBSITES

www.shriramfinance.in

www.srfc.org.in

www.shriramhousing.com

www.shriramchits.in

www.shriraminsight.com

ANNEXURES