JURNAL REVEIW

The Influence of Discipline, Leadership and

Work Environment Toward Employee

Performance at BPJSTK in DKI Jakarta Branch

Rasyid Ridho Haris, Didin Hikmah Perkasa

Name: Rasyid Ridho Haris

NIM: 43121010384

Subject: Psikologi Sumber Daya Manusia

Review:

Abstract:

Employee performance is the result of work that strongly relates to the company’s strategic
goals. The company’s performance is largely determined by its human resources. Supposing that
the employees have good discipline and a sense of security and convenience in the work
environment; consequently improve employee performance. The results obtained from the
observation of questionnaire distribution data of 25 respondents showed that there were problems
faced by employees at BPJSTK (National Social Security Agency for Employment) DKI Jakarta
Branch, for 36% did not agree in working together or in other words they preferred to work
independently, 40% stated that there was no motivational encouragement from the leaders and
other employees, 40% of unclear task instructions from the leaders, 36% of the leaders have not
been able to create conducive relationships and atmosphere, 36% of the leaders are not tech-
savvy (technology illiterate), 44% of the leaders are subjective to employees, 80% of the leaders
and policies frequently tend to substitute, 44% lack bonding, 40% lack support from colleagues,
and 44% physical environment factors

Identitiy:
Title: The Influence of Discipline, Leadership, and Work Environment Toward Employee
Performance at BPJSTK in DKI Jakarta Branch

Authors: Ceci Arbaina, Didin Hikmah Perkasa, Maria Imelda Novita Susiang, Ryani Dhyan
Parashakti, Muhammad Al Faruq Abdullah, Cut Mini Rostina

Affiliations:

1. Management Study Program, Dian Nusantara University, Jakarta, Indonesia

2. Teuku Umar University, Aceh, Indonesia

Corresponding Author: Didin Hikmah Perkasa

DOI: 10.18502/kss.v8i12.13696

Published Date: 18 July 2023

Published by: Knowledge E

Citation: Ceci Arbaina, Didin Hikmah Perkasa, Maria Imelda Novita Susiang, Ryani Dhyan
Parashakti, Muhammad Al Faruq Abdullah, Cut Mini Rostina. (2023). The Influence of
Discipline, Leadership, and Work Environment Toward Employee Performance at BPJSTK in
DKI Jakarta Branch. Transdisciplinary Symposium on Business, Economics, and
Communication, KnE Social Sciences, pages 471–480.

Purpose:

The purpose of this article is to determine the influence of discipline on employee performance,
the influence of the work environment on employee performance, and the influence of discipline
and the work environment on employee performance at BPJSTK DKI Jakarta Branch.

Theory:
The theory underlying this article is that discipline, leadership, and work environment have a
significant influence on employee performance. In other words, good discipline, effective
leadership, and a conducive work environment can improve employee performance in achieving
company goals.

Method:

The research method used in this article involves observation and distribution of questionnaires
to 25 respondents at BPJSTK DKI Jakarta Branch. Data is analyzed to identify problems faced
by employees related to discipline, leadership and work environment, as well as their impact on
employee performance.

Result:

The research results showed that the majority of respondents faced several problems related to
discipline, leadership and work environment at BPJSTK DKI Jakarta Branch. Some of the
problems identified include lack of cooperation between employees, lack of motivation from
leaders and co-workers, unclear task instructions, unconducive relationships and atmosphere,
lack of understanding of technology by leaders, subjectivity of leaders towards employees,
policies that often change, lack of support and bonds between employees, as well as physical
environmental factors that are less supportive.

Recommendation:

Based on the findings identified in the research, several recommendations that can be given to
improve employee performance at BPJSTK DKI Jakarta Branch include:

1. Increase cooperation between employees and strengthen the sense of team at work.

2. Provide better motivation from leaders and co-workers.

3. Provide clearer and more supportive task instructions.

4. Creating conducive relationships and atmosphere in the work environment.

5. Provide technology training to leaders to increase their understanding.

6. Reduce the subjectivity of leadership towards employees.

7. Establish policies that are consistent and do not change frequently.

8. Encourage support and cooperation between employees.

9. Improve physical environmental factors that can influence employee performance.

Conclusion:

Based on the findings and recommendations presented in the research, it can be concluded that
factors such as discipline, leadership and work environment play an important role in influencing
employee performance at BPJSTK DKI Jakarta Branch. By increasing work discipline,
improving leadership, and creating a conducive work environment, it is hoped that employee
performance can be improved significantly. Therefore, companies need to pay attention to these
aspects to achieve organizational goals more effectively.
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Influence of Recruitment, Training, and Motivation Systems on Employee Performance
Bank Mandiri Latumentten Branch West Jakarta. KnE Social Sciences, 89-103.
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Perkasa, D. H., Susiang, M. I. N., Parashakti, R. D., Purwanto, S., & Rostina, C. N. (2023). The
Influence of Work Culture, Work Motivation, and Job Satisfaction on the Organizational
Commitment of Administrative Personnel Members of the PKS Faction of the House of
Representatives of the Republic of Indonesia. KnE Social Sciences, 22-30.
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Perkasa, D. H., Susiang, M. I. N., Herawaty, Y., Febrian, W. D., & Parashakti, R. D. (2023).
Motivation, Work Discipline, and Satisfaction on Employee Performance of PT. Vindo Post-
pandemic Covid-19: A Proposed Study. KnE Social Sciences, 242-248.
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Harahap, T., & Perkasa, D. H. (2023). Pengaruh Insentif dan Disiplin Kerja Terhadap Kinerja
Karyawan PT Mutiara Abadi Tangerang. Mufakat: Jurnal Ekonomi, Manajemen dan
Akuntansi, 2(3), 55-71. http://jurnal.anfa.co.id/index.php/mufakat/article/view/674

Nurhasanah, N., Perkasa, D. H., Magito, M., Fathihani, F., Abdullah, M. A. F., & Kamil, I. (2023).
KEINGINAN BERWIRAUSAHA MAHASISWA PADA PENGARUH KOMPETENSI
KEWIRAUSAHAAN, MOTIVASI BERWIRAUSAHA DAN KREATIVITAS
BERWIRAUSAHA. Jurnal Manajemen dan Bisnis, 3(1), 27-44.
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Ekhsan, M., Parashakti, R. D., & Perkasa, D. H. (2023). The Impact of Talent Management on
Employee Performance Mediated by Employee Engagement. East Asian Journal of
Multidisciplinary Research, 2(4), 1821-1834.
https://journal.formosapublisher.org/index.php/eajmr/article/view/3913

Febriansyah, F., Perkasa, D. H., & Dopo, W. A. (2023). Pengelolaan Sekolah Yang Baik Dan
Strategi Pembelajaran Aktif. ABDIMAS Jurnal Pengabdian Kepada Masyarakat, 4(1), 58-
61. http://ojs.kalbis.ac.id/index.php/kalbisabdimas/article/view/2025

Perkasa, D. H. (2023). Pemanfaatan Limbah Plastik Menjadi Biji Plastik Yang Bernilai Tambah
Ekonomi Di Kelurahan Dadap Tangerang. Dedikasi: Jurnal Pengabdian Kepada
Masyarakat, 2(1), 171-181.
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Perkasa, D. H., Parashakti, R. D., Affini, D. N., Wuryandari, N. E. R., & Deswindi, L. (2023).
Analysis of Factors Influencing Turnover Intention of Go Online’s Employees. Dinasti
International Journal of Education Management And Social Science, 4(3), 362-373.
https://dinastipub.org/DIJEMSS/article/view/1675

Purwanto, S., Perkasa, D. H., & Abadi, F. (2023). Assessment of Banking Conditions on Financial
Distress During the Period of COVID-19 in Indonesia. WSEAS Transactions on Business
and Economics, 20, 467-474. https://www.wseas.com/journals/bae/2023/a845107-1858.pdf

Wajdi, F., & Perkasa, D. H. (2022). Pengaruh Gaji Guru dan Motivasi Kerja Terhadap Kinerja Guru
pada SDIT Al-Muddatsiriyah. KALBISIANA Jurnal Sains, Bisnis dan Teknologi, 8(4), 3950-
3963. http://ojs.kalbis.ac.id/index.php/kalbisiana/article/view/1638

Tarmizi, A., & Perkasa, D. H. (2022). Pengaruh kepemilikan institusional, kepemilikan keluarga,
dan thin capitalization terhadap penghindaran pajak. Jurnal Perspektif Manajerial dan
Kewirausahaan (JPMK), 3(1), 47-61. http://jurnal.undira.ac.id/jpmk/article/view/182
Aprillita, D., Sandra, L., Siswanto, B., Parashakti, R. D., & Perkasa, D. H. (2022, November).
Perencanaan Abdimas Pengayaan Pengetahuan Mendorong Mengelola Biaya Pendidikan
bagi Warga RT05/010 Warakas Jakarta Utara. In SENDIMAS 2022.
https://sendimas2022.maranatha.edu/index.php/2022/2022/paper/view/215

Perkasa, D. H., Parashakti, R. D., Yuwono, I., & Kartika, D. (2022). Mengatasi Hambatan
Pemberdayaan Kelompok Rintisan Kewirausahaan Berbasis Masyarakat Dan Kearifan
Lokal. Jompa Abdi: Jurnal Pengabdian Masyarakat, 1(3), 54-60.
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Perkasa, D. H., Susiang, M. I. N., & Parashakti, R. D. (2022). Pengolahan Sampah Organik
Menjadi Cairan Eco-Enzyme Pada Masyarakat Kampung Tembong Gunung. J-MAS:
Jurnal Pengabdian Masyarakat, 1(2), 195-204.
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Purwanto, S., & Perkasa, D. H. (2022). Pengaruh Entrepreneurial Marketing Terhadap Marketing
Performance Yang Dimediasi Oleh Marketing Assistant. Jurnal Manajemen Strategi dan
Aplikasi Bisnis, 5(1), 113-126.
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Perkasa, D. H., Affini, D. N., & Fatchuri, F. (2022). Efek Komitmen Organisasi, Komunikasi,
Lingkungan Kerja Fisik Terhadap Produktivitas Kerja Karyawan Pada Apartemen X
Jakarta. Jurnal Ekonomika dan Manajemen, 11(1), 57-76.

Ulfa, C. K., Juliana, A., Fadilla, S., Perkasa, D. H., & Hubbansyah, A. K. (2022). EVALUATION OF
ONLINE TUTORIAL LEARNING HUMAN RESOURCE MANAGEMENT COURSE.
In Proceeding of the International Conference on Innovation in Open and Distance
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Harini, H., Terminanto, A. A., Perkasa, D. H., Pandaryasi, H., & Brahma, I. A. (2022). Correlating
Principals’ Job Satisfaction With Their Normative Commitment. Al-Tanzim: Jurnal
Manajemen Pendidikan Islam, 6(3), 730-745.
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Perkasa, D. H., & Herawaty, Y. (2021). Efek Mediasi Komitmen Organisasi Dalam Mempengaruhi
Keterikatan Kerja Dan Kepemimpinan Transformasional Terhadap OCB DI PT. Vindo
Internasional. Jurnal Perspektif Manajerial Dan Kewirausahaan (JPMK), 2(1), 90-103.
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Perkasa, D. H., Solihin, A., Parashakti, R. D., Stephani, S. B., & Aprillita, D. (2021). Pengaruh
Harga dan Promosi Terhadap Keputusan Memilih UNDIRA Bagi Mahasiswa Program Studi
Manajemen Semester II. Jurnal Wira Ekonomi Mikroskil, 11(2), 123-136.
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Purwanto, S., & Perkasa, D. H. (2021). The effect of compensation and performance assessment
on employee satisfaction through competency as a mediation variable (Case Study At PT.
Vindo International). Dinasti International Journal of Digital Business Management, 2(5),
822-837. https://dinastipub.org/DIJDBM/article/view/971

Affini, D. N., & Perkasa, D. H. (2021). Relationship model of workload, work motivation, and work
discipline on the performance of sharia banking employees in Jakarta. Dinasti International
Journal of Digital Business Management, 2(5), 754-771.
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on Employee Work Effectiveness. International Journal of Business and Applied Social
Science, 61-70.
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Perkasa, D. H., Ingkiriwang, E., Abdullah, M. A. F., Parashakti, R. D., & Aprillita, D. (2021). Edukasi
New Normal Di Masa Pandemik Covid-19 Kepada Masyarakat Lingkungan Sekitar
Kelurahan Warakas Kecamatan Tanjung Priuk JAK-UT. Andhara, 1(1), 20-29.
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Aprillita, D., & Perkasa, D. H. (2021). Pengaruh Pandemik Covid-19 Terhadap Daya Beli
Masyarakat Untuk Sektor Online Retail. Jurnal Bisnis, Ekonomi, Manajemen, Dan
Kewirausahaan, 14-19. https://www.abnusjournal.com/jbemk/article/view/23

Perkasa, D. H., Fathihani, F., & Apriani, A. (2021). Pemberdayaan masyarakat melalui pendirian
bank sampah di kelurahan Tanjung Duren. Andhara, 1(2), 19-27.
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Parashakti, R. D., Perkasa, D. H., & Wuryandari, N. E. R. (2021). Pemberdayaan Masyarakat

Melalui Penyuluhan Hidroponik Bagi Masyarakat Tanjung Duren Utara Jakarta
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Purnama, Y. H., Perkasa, D. H., & Harini, H. (2021). Examining the effect of vocational training,
competency, and job satisfaction on employee productivity: Evidence from
Indonesia. Multicultural Education, 7(4), 145-155.
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Pramestuti, D., & Perkasa, D. (2020, December). The Effect of Work Stress, Work Environment,
and Occupational Health and Safety on Employee Productivity. In Proceedings of The
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Frimayasa, A., Windayanti, W., & Perkasa, D. (2020, December). The Effect of Competency,
Vocational, Training and Work Discpline on The Performance of PT Indomika Utama.
In Proceedings of The International Conference on Environmental and Technology of Law,
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Perkasa, D., Parashakti, R., & Prexi, Y. (2020, December). Effect of Recruitment and Selection
Process on Employee Performance at PT Neckermann Utama Jakarta. In Proceedings of
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Perkasa, D. H., Triansah, F., & Iskandar, D. A. (2020). Peran Pendidikan Kewirausahaan dan
Motivasi Berwirausaha dalam Mempengaruhi Minat Berwirausaha
Mahasiswa. Literatus, 2(2), 105-114.
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Perkasa, D. H., & Satria, B. (2020). Pengaruh Gaya Kepemimpinan Transformasional Dan Motivasi
Kerja Terhadap Kinerja Karyawan PT ISS Indonesia Mall Matahari Daan Mogot. Jurnal
Kajian Ilmiah, 20(3), 225-30.

Perkasa, D. H., Suhendar, I. A., Randyantini, V., & Andrini, E. (2020). The effect of electronic word
of mouth (ewom), product quality and price on purchase decisions. Dinasti International
Journal of Education Management And Social Science, 1(5), 695-706.
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Perkasa, D. H., & Putra, W. B. T. S. (2020, April). Peran Kualitas Pendidikan, Biaya Pendidikan,
Lokasi dan Citra Merek dalam Mempengaruhi Minat Siswa Memilih Perguruan Tinggi XYZ.
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Perkasa, D. H., Abadi, F., & Shandy, D. F. A. (2020, February). The effect of emotional intelligence,
servant leadership, and organizational commitment on organizational citizenship behavior:
A Study of the South Tangerang City Education and Culture Office. In 4th International
Conference on Management, Economics and Business (ICMEB 2019) (pp. 97-102).
Atlantis Press. https://www.atlantis-press.com/proceedings/icmeb-19/125934098

Abadi, F., & Perkasa, D. H. (2020, February). Analysis of Job Training, Compensation and
Engagement on Job Effectiveness. In 4th International Conference on Management,
Economics and Business (ICMEB 2019) (pp. 191-195). Atlantis Press. https://www.atlantis-
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Perkasa, D. H., & Abadi, F. (2020). Model hubungan entrepreneurial leadership, entrepreneurial
culture dan entrepreneurial mind-set terhadap organizational performance melalui
innovation sebagai variabel mediasi. Jurnal Riset Manajemen Dan Bisnis (JRMB) Fakultas
Ekonomi UNIAT, 5(2), 15-28.

Perkasa, D. H., & Affini, D. N. (2020). Pengaruh motivasi terhadap kinerja karyawan bagian
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Abadi, F., & Perkasa, D. H. (2020). The local and expatriate leadership styles in the in indonesian
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Putra, W. B. T. S., Perkasa, D. H., Ahmadi, S. N., & Pramestuti, D. (2020). ANALISIS FAKTOR
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Arijanto, A., & Perkasa, D. H. (2020). The Effect of Service Leadership on Innovation with
Knowledge Sharing As a Variable of Mediation at Small Micro and Medium Enterprises
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Sopyan, S., & Perkasa, D. H. (2019). Pengaruh Debt To Equity Ratio, Return on Asset Dan Price
Earning Ratio Terhadap Harga Saham Pada Sub Sektor Makanan Dan Minuman Yang
Terdaftar Di Bursa Efek Indonesia Tahun 2012-2016. Jurnal Ilmu Manajemen
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Perkasa, D. H., & Ajis, A. (2019). Dampak pemberian kompensasi, kepuasan kerja motivasi dan
pengaruhnya terhadap kinerja karyawan (studi pada karyawan pt nusantara infrastructure
tbk jakarta). Jurnal Ekonomi dan Pariwisata, 14(2).
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Perkasa, D. H. (2019). Pengaruh Harga, Promosi, Tempat Dan Kualitas Layanan Terhadap Pilihan
Pasien Rawat Inap (Studi Kasus RS Yadika Group). Jurnal Ilmiah Manajemen Dan
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Perkasa, D. H., & Abadi, F. (2018, December). THE INFLUENCE OF COMPENSATION AND
LEADERSHIP ON EMPLOYEE TURNOVER. In ICCD (Vol. 1, No. 1, pp. 71-79).
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PERKASA, D. H., & WIDODO, S. E. (2018). The Evaluation Of Technical Training Program For
Career Development In Limited Company Of Brantas Abipraya Jakarta. IJHCM
(International Journal of Human Capital Management), 2(1), 34-39.
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Perkasa, D. H., & Wakhid, M. A. (2017). Pengaruh Atribut Produk Dan Pengetahuan Konsumen
Tentang Produk Berlabel Halal Terhadap Keputusan Pembelian Di KFC. Jurnal Ilmiah
Manajemen dan Bisnis, 3(3), 385-397.
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Perkasa, D. H. (2016). Meningkatkan Peran dan Nilai Strategis Msdm untuk Menunjang Daya
Saing Organisasi, Perspektif: Competence dan Talent Management. Jurnal Ilmiah
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Bachtiar, A. Y., Perkasa, D. H., & Sadikun, M. R. (2016). Peran Media Dalam
Propaganda. KOMUNIKOLOGI: Jurnal Ilmiah Ilmu Komunikasi, 13(2).
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