CT109-3-1 Digital Thinking and InnovationSystems Thinking and Organizational Innovation

CT109-3-1 Digital Thinking and Innovation

Tutorial 4 – Systems Thinking and Organizational Innovation

SECTION A

Definition Question
1. Explain the following term
a) System Thinking
Systems thinking is an approach to integration that is based on the belief that the
component parts of a system will act differently when isolated from the system’s
environment or other parts of the system.

SECTION B

Review Questions
2. What are the five (5) questions to ask to be able to understand the basic characteristic of a
system?
a) Is it a heap or a system?
b) Is the whole greater than the sum of its parts?
c) What is the purpose?
d) Are the causes and effects shaped like a circle?
e) Are we experiencing déjà vu?

3. What are the benefits of systems thinking for today’s organization?

a) explore new business opportunities
b) create compelling vision of the future
c) understand the complex human factors associated with change
d) re-design broken systems.

SECTION C

Multiple Choice Questions

4. Which of the following is not an operation level for organizations rising to the challenge
of sustainability?

a) Joined-up efforts on individual goals

b) The ‘how’ of sustainable development
c) Parallelize the individual goals
d) A ‘network set’ of goals
CT109-3-1 Digital Thinking and InnovationSystems Thinking and Organizational Innovation

5. A powerful approach to understand the nature of why situations are the way they are and
how to go improve results.
a) Organizational Innovation
b) Survival Skills
c) Systems Thinking
d) Sustainability Goal

SECTION D

Research

6. Select an organization and study what it does or how it contributes to any of the
seventeen goals of United Nations Sustainable Development Goals.
a) Which Sustainable Development Goals are affected?

Company: Sunway Lagoon Theme Park

Goal 6 Clean Water and Sanitation

Goal 11 Sustainable Cities and Communities
Goal 13 Climate Action
Goal 14 Life Below Water

Lake Conservation
To ensure sustainability of the Lake, an extensive study of the lake was conducted
and the ‘Clean-Flo’ system was introduced to reverse the degradation of the lake
and retain it’s Mesotrophic state.
The water from the lake is also drained for watering of the park’s landscape.

b) If the selected organization does not contribute to any of seventeen goals, propose
a possible project for the organization to steer into that direction.

c) Explain the possible systems thinking taking place.