Action points email

From:
To:
Subject:
Dear …
 Reason of writing/ Briefly describe the situation.
 Action points (bullets)
Closing
Signature
From: Kenzo
To: CEO
Subject: Meeting of company takeover

Here are the key action points that resulted from the meeting.

Please note that we’re having a meeting on Friday 15th. We expect everyone to attend.
Kenzo
Requesting update email
From:
To:
Subject: Request an update on …
Dear ….,
 Reason for writing/ Brief request (statement/question)
 Body – detailed request (statement/question)
I’d like to know ….
Could you please let me know if …?
I’d appreciate it if you could let me know …
I’d be grateful if you could demonstrate …
I’d like a list of action points for …
 Closing
 Sign
To: Yolanda, Project Leader
From: Lydia
Subject: Request for update on refurbishment of Head Office

Dear Yolanda,
I'd like to know how the refurbishment of Head Office is going and if we are going to be
able to move in on schedule. Could you possibly let me know what the current state of the
project is?
If you are not going to meet the deadline, I'd appreciate it if you could let me know when
the new finish date will be. Also, please could you give me details of what work you have
completed and the work which isn't yet finished? I'd also be grateful if you could outline the
reasons for any delays.
Would you also let me know if you have ordered all the new furniture and equipment and
that it is ready to go into the offices?
Finally, I'd like a list of all the problems so far and information about any problems that you
think might happen in the future.
Thanks for your help and hope to receive your reply soon.

Best regard,
Confirming an order email
Dear….
- Reason for writing (We are writing to you to confirm your order
No. …)
- Order details + Delivery details

- Payment terms (+ enclosures)

- Closing (thank the partnership)

- Sign
Dear Ms Liang,
We are writing to confirm your order number WT3488 for 100 PR765
printers, which we received this morning. The unit price of the printers is
€230. I am pleased to confirm that, as we agreed at our meeting last week,
there is a discount of 8 percent for any orders over 80 units. We will deliver
the goods to your warehouse in Felton Business Park on 5 May.
We confirm that our payment terms are 30 days after the date of the invoice.
We enclose our business terms and conditions for your records.
We thank you for your business and look forward to supplying you again in
the future.
If you have any queries, please do not hesitate to contact us.
Product review
 Introduction
 Good points
 Bad points
External “thank you” email
 Greeting
 Reason of writing
I’m writing to thank you for …
I would like to take this opportunity to thank you for
We really appreciated all your hard work
We are grateful for …
 Details (How did the receiver help?)
 Closing
Thank again
Offer further cooperation/ reverse help
Dear Ms Foley – General Manager of FGL Supplies,
I would like to take this opportunity to thank you for all your help last week. Your company
completed our order for the new product though the launching date was brought forward two
days earlier. I really appreciate everything you did to handle our very pressing demand
efficiently.
Especially, we are extremely grateful to your Production Manager for organizing extra shifts so
that we could get the packaging to us for the launching date. The result has compensated worthy
to all your hard work that our product went viral on social media and the sales are still
increasing.
We really appreciate all your attempt and will definitely continue to use your company to arrange
future business trips. We have already recommended your company to other business partners.
Thank you once again for your excellent service.
Yours sincerely,
Short report
1st para:

Reason for writing (briefly describe the situation)

Who requested? (if needed)

Summary of report

2nd para:

Findings

3rd para:

Recommendation