Ayush Mungalpara

50 Morrow Ave, (431) – 990 –7273

Winnipeg, MB, R2M 1A3 ayushmungalpara0@gmail.com

SUMMARY
▪ Solution-oriented, enthusiastic, self-motivated customer service associate with experience in retail sector.
▪ Ability to work in a fast-paced environment and handle store’s front-end responsibilities.
▪ Detailed oriented, excellent coordination and communication skills.
▪ Fun-loving, eagerness to learn new skills and tend to put customers first.
▪ Fluent in English, Hindi, Punjabi and Gujarati languages.

ACHIEVEMENTS AND AWARDS

▪ Awarded a silver medal in the International Abacus competition (oral and mental math) in 2018.

RELEVANT EXPERIENCE

SUBWAY NOVEMBER 2023 – DECEMBER 2023

CUSTOMER SERVICE /CASHIER WINNIPEG, MANITOBA
▪ Collaborated with team members to achieve goals and deliver outstanding service.
▪ Ability to handle multiple tasks including cash register, online orders, packaging and other related tasks
with accuracy and efficiency.
▪ Handled cash register and utilizing point-of-sale (POS) systems accurately.
▪ customer in-person and online orders in creating customized sub sandwiches.
▪ Maintained a clean and organized work environment with food safety and hygiene standards.
▪ Performed additional activities including sandwich assembly, ingredient handling, and maintaining quality
standards.

KOTAK BANK JANUARY 2022 – JUNE 2023

CONTACT CENTER REPRESNTATIVE SURAT, INDIA
▪ Answering customer questions related to their personal banking needs and resolving problems over
phones.
▪ Processing orders and payments.
▪ Providing technical support over chats, email and phone inquiries.
▪ Assisting customers over the phone with regards to balance inquiry, transferring money in between
accounts.
▪ Provided Troubleshooting online banking related issues.
▪ Promoting the products and services of the bank and undertaking need-based selling.

EDUCATION

▪ Bachelor’s in Business Administration (BBA) (Started 2023 September - Currently Pursuing)

University of Winnipeg, Winnipeg, MB, Canada