Pearson LCCI

English for Business

Level 1
Thursday 7 April 2016 Paper Reference

Time: 2 hours ASE1041

Complete the details below in block capitals.
Candidate Name

Centre Code Candidate Number

Candidate ID Number
Number of additional sheets
handed in

You do not need any other materials.

Instructions
• Do not open this examination paper until you are told to do so by the supervisor.
• Use black/blue ink or ball-point pen.
• Ensure your answers are written clearly.
• Fill in the boxes at the top of this page with your candidate name and number, centre code
and your candidate ID number.
• Write your answers in the spaces provided on the question paper.
• 
If you need more space, use the additional sheets provided. Write your name, candidate
number and question number on each sheet and attach them to the inside of your
question paper. State, on the front of your question paper, the number of additional
sheets attached.
• When you finish, cross through any rough notes and preparatory work.
• Answer all questions.
EXAMINER’S QUESTION
USE ONLY No
Information
• T he total mark for this paper is 100. 1
• There are four questions in this question paper.
2
• The marks for each question are shown in brackets
– use this as a guide as to how much time to spend on each question. 3
• There is credit for correct spelling, punctuation and grammar.
• You may use an English or bilingual dictionary. 4

Advice TOTAL
• R ead each question carefully before you start to answer it.
• Check your answers carefully if you have time at the end. Turn over

P49481A
©2016 Pearson Education Ltd.

1/1/1
*P49481A*
 Answer ALL questions.
1 Situation
You work as a Marketing Manager for a company, Get Together Ltd, whose address is
90 Elland Street, Leeds LD91 3BJ. Get Together Ltd organises team-building courses
that help the employees of any company to work together better. Activities include
creative tasks such as building something together, for example a small bridge, or
physical challenges, such as teams finding their way through a forest. Many different
activities that build team spirit are used. The courses are held in places near to clients.
The company has just received a letter of enquiry about its courses from Ms Ann Bell.
She is the Human Resources Manager of an insurance company, Northern Insurance.
Its address is 15–27 Milne Street, Manchester, MN9 6YB.
Task
Write a letter of between 150 and 200 words to Ann Bell telling her about the
company’s courses. She wants to know how long the courses are, where your
company holds them and what kind of activities are on offer. She also wants to
know how many people could attend one of the courses. She asks, too, if you give
discounts for larger groups or for booking several courses.
Lay out your letter correctly.
(30)
Write your letter in the space below.

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 Continue your answer to Question 1 here

(Total for Question 1 = 30 marks)

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2 Situation
You work as a Salesperson in an estate agency’s office, helping people to buy and sell
houses and apartments. Some of your clients are elderly people who wish to move to
smaller houses now their children have left home. You are researching ways to assist
such people.
Task
Read the short article entitled ‘Smaller is beautiful’ below, and say whether the
following statements are True or False. Then select the words or phrases from the
article that support your answer. Use only words or phrases from the text and do
NOT write more than six supporting words for each answer. You will lose marks if
you do not follow these instructions.
(30)
Note: Most answers are in two parts and you may need to look in different parts of
the article to find the words or phrases that you need.

Smaller is beautiful
Mary Oates was desperate to move to a smaller home, so she bought a beautiful new
apartment in a nearby retirement village. The 83 year old had lived in the servants’
part of a large country house for more than 17 years. However, now alone, Mary
found it difficult to take care of this property. ‘The bills were costing me a fortune and
it was far too big.’
The former businesswoman moved into her new two-bedroom apartment at
Sunrise Retirement Village at the end of October. This village is one of a number of
such villages run by a company called Golden Days. This company has developed a
scheme to make it easier for people such as Mary to find a new home.
‘We use a system of part-exchange,’ explains the Managing Director of Golden Days,
James Steward. ‘This means that our company buys the house or apartment of the
person who wants to move into one of our retirement homes’. He says that this
system makes the move much easier. ‘With part-exchange Mary didn’t have to worry
about finding a buyer for her property.’
Mary agrees that part-exchange has made her move much less stressful. She said that
when she had first tried to sell her home no one made an offer for it for nine months.
‘Therefore, when Golden Days said it would purchase my property if I moved to one
of its retirement villages, I was delighted.’
Golden Days now has 15 retirement villages, all in the south of England. Its
part-exchange system has proved so popular with elderly people that it aims to
develop new villages all over the country. ‘It is the flexibility of our system which our
clients like,’ says Mr Steward. ‘And, there is no time pressure on them. They can take as
long as they like to move.’

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 Example: Mary Oates worked as a teacher; she moved home at Christmas.
False: former businesswoman end of October
. . . . . . . . . . . .................................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . .

(a) Golden Days built 12 retirement villages; it will not construct any more villages.

. . . . . . . . . . . .................................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . .

(b) Using Golden Days made Mary’s move harder; she lived in the city before moving.

. . . . . . . . . . . .................................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . .

(c) Mary wanted to move; at first no one wanted to buy her home.

. . . . . . . . . . . .................................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . .

(d) Older people like the Golden Days‘ system; moving into a Golden Days’ retirement
village does not have to happen quickly.

. . . . . . . . . . . .................................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . .

(e) Golden Days has retirement villages all over England; Mary stayed for ten years in
her previous home.

. . . . . . . . . . . .................................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . .

(f ) Mary’s previous home was cheap to run; she has now bought a detached
family house.

. . . . . . . . . . . .................................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . .

(g) Mary’s husband also moved to the retirement village; Mary had to move a
long distance.

. . . . . . . . . . . .................................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . .

(h) Managing her previous home was easy for Mary; Mary moved when she was 65.

. . . . . . . . . . . .................................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . .

(i) Domestic workers had once lived in Mary’s previous home; Mary’s country house
had become too large for her.

. . . . . . . . . . . .................................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . .

(j) Using Golden Days meant Mary’s problem of finding a buyer was solved;
the Golden Days part-exchange system is not rigid.

. . . . . . . . . . . .................................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . .

(Total for Question 2 = 30 marks)

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3 Situation
You work in a large company as an Assistant Training Manager. Your company
wants to improve the skills and knowledge of its employees. Therefore, it wants to
encourage them to take part-time courses. You have been asked to research the
part-time courses offered by a local college, Milhurst Business College.
Task
Study the table on the page opposite, headed ‘MILHURST PART-TIME BUSINESS
COURSES’, and then answer the questions below. Write your answers as words
(maximum two words), or as numbers. Do not write more than this for any answer
or you will lose marks.
(20)

(a) Which course is the most expensive?

(b) Which course is available at two levels?

(c) How many courses last longer than 18 weeks?

(d) Which course is available twice in one day?

(e) What is the length of the longest course?

(f ) How many levels of course are offered at Milhurst

Business College?
(g) Are more courses offered during the day or during
the evening?

(h) At which level is the Customer Service course?

(i) Are the Retailing and Accounting 2 courses the same or

different lengths?
(j) Can a person with £300 afford the Human Resources
course?

(k) On which day of the week is there only one part-time course?

(l) Is it possible to take both the Business Administration and

Human Resources courses at the same time?
(m) At which level are the largest number of courses available
at Milhurst Business College?

(n) How many courses cost more than £250?

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 (o) Do all the courses that cost £175 last for the same number
of weeks?
(p) Is there a suitable course for someone who wants to study
Human Resources but knows nothing about it?
(q) If a person could only attend courses on Thursday, how
many courses are available?
(r) Are there more Basic level courses in the evening than in
the day?
(s) Can someone attending the Credit Management course
complete it in 15 weeks?
(t) How many other courses last for the same number of
weeks as the Customer Service course?

MILHURST PART-TIME BUSINESS COURSES

Length of Cost
Course title Level Course day Course time
course (weeks) (£)
Business
24 Basic Monday Evening 262
Administration

Accounting 1 12 Basic Wednesday Day 128

Accounting 2 18 Intermediate Thursday Day 175

Human
30 Advanced Monday Evening 348
Resources
Business
12 Basic Tuesday Evening 120
Technology
Credit
18 Advanced Monday Day/Evening 175
Management

Retailing 24 Intermediate Wednesday Day 262

Customer
12 Basic Thursday Day 175
Service

(Total for Question 3 = 20 marks)

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4 Situation
You work as an Administrator for Flightserve Ltd, a company that provides a transport
service for businessmen and women. Flightserve Ltd collects them at different
airports around London and takes them to their destinations.
Your boss is out of the office today and has left the following voicemail message:
‘We’ve got four collections today. Johann Siegler is arriving at Heathrow Airport at
8.40. He’s coming in from Berlin on flight number LH921. He’s arranged to meet a
colleague, Brita Svenson, at the airport. She’s arriving from Copenhagen 20 minutes
after Mr Siegler. Her flight number is SA3197. Because they’re landing at the same
airport and are going to the same destination – the Muller Business Centre – they can
share a car.
The other two collections are both from Gatwick Airport. One is Ms Hiroko Nagata
and the other, Mr James Blount. Ms Nagata will arrive on flight JA715 from Tokyo. It
gets in at 13.20. She’s going straight to the Royal Fountain Hotel in central London.
Mr Blount’s plane lands at 16.40. He’s got to go directly to a meeting at the American
Embassy. He’ll be on flight BA6741 from New York.’
After listening to this message you find there is an email from Hiroko Nagata that says
she’s had to change her flight. She will now travel on JA717, which lands two hours
earlier than her original arrival time.
Task
Using the information above complete the table below headed ‘CLIENT COLLECTION
SCHEDULE’. Put the information in order of arrival time.

CLIENT COLLECTION SCHEDULE

Client’s
Name Flight number Arriving from Arrival time
destination

(Total for Question 4 = 20 marks)

TOTAL FOR PAPER = 100 MARKS

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