Pearson LCCI

English for Business

Level 1
Wednesday 9 November 2016 Paper Reference

Time: 2 hours ASE1041

Complete the details below in block capitals.
Candidate name

Centre Code Candidate Number

Candidate ID Number
Number of additional sheets
handed in

You do not need any other materials.

Instructions
• Do not open this examination paper until you are told to do so by the supervisor.
• Use black/blue ink or ball-point pen.
• Ensure your answers are written clearly.
• Fill in the boxes at the top of this page with your candidate name and number, centre
code and your candidate ID number.
• Write your answers in the spaces provided on the question paper.
• 
If you need more space, use the additional sheets provided. Write your name, candidate
number and question number on each sheet and attach them to the inside of your
question paper. State, on the front of your question paper, the number of additional
sheets attached.
• When you finish, cross through any rough notes and preparatory work.
• Answer all questions.
EXAMINER’S QUESTION
USE ONLY No
Information
• T he total mark for this paper is 100. 1
• There are four questions in this question paper.
2
• The marks for each question are shown in brackets
– use this as a guide as to how much time to spend on each question. 3
• There is credit for correct spelling, punctuation and grammar.
• You may use an English or bilingual dictionary. 4

Advice TOTAL
• R ead each question carefully before you start to answer it.
• Check your answers carefully if you have time at the end. Turn over

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©2016 Pearson Education Ltd.

1/1/1/1/1
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 Answer ALL questions.
1 Situation
You are Sales Director at the company Fashion Wear and are going to a sales
conference in New York next week. You are hoping to meet colleagues from around
the world and to understand more about today’s markets. However, while you are
away you will be travelling a lot and will not always be able to answer calls or emails
from your team quickly.
Task
Write a memo to your sales team. Tell the team why you are going to the USA and
the dates you will be out of the office. Explain who to contact if there is an urgent
question, how they can help, and how to contact that person. Thank them for their
understanding.
Write your memo of between 150 and 200 words in the space below.
(30)

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 You may continue writing your memo below.

(Total for Question 1 = 30 marks)

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2 Situation
Your company is interested in improving the way that employees share information
at work. In a business magazine you find an article called ‘Why companies have
an intranet’.
Task
Read the article entitled ‘Why companies have an intranet’ and decide whether the
following statements are TRUE or FALSE. Then write only the words or phrases from
the article that support your answer. Do not write more than six support words for
each answer. You will lose marks if you write more than this.
Note: Answers are usually in two parts. You may need to look in different parts of the
article to find the support words you need.
(30)

Why companies have an intranet

These days most large companies have an intranet, a special type of website that
can be used only by employees of that company. Companies use intranets to share
information, introduce new products and, sometimes, to chat socially.
There are many benefits to an intranet and one is a reduction in the amount of
inefficient email sent and received. How often do you receive email that has been
sent to a long list of people ‘for information’? How much of that email do you keep
for the future, only to lose it when you need it most? If important documents are in
one place it is much easier to find them again.
With an intranet, only employees of the company are given login details and
a password. This means that an intranet is more secure than email: company
information stays on the company pages and there is less chance of information
being copied to other people. It is also easier to have up-to-date information because
there should be just one copy of every document that everyone can see.
As well as helping companies to keep control of their information, intranets are a
cheap way to manage that information. As data and documents are kept in the ‘cloud’
and not on the employees’ computers, they do not need expensive machines with
lots of memory. A lot of time is also saved as information is not repeated. As we often
hear, ‘time is money’, so this is a big advantage.
On an intranet, companies can also ask for employees’ comments about products and
other issues. One disadvantage is that sometimes employees spend too much time
writing friendly messages to each other. However, if a ‘coffee break’ area is provided,
these messages can be kept away from the main business conversations.

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 Example: Almost all big companies have an intranet now.
TRUE    most large    /    these days
. . . . . . . . . . . .................................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . .

(a) Intranets can be used to give information to other employees and show new
products for the first time.

. . . . . . . . . . . .................................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . .

(b) Intranets have many advantages, for example you will usually know where
important information is.

. . . . . . . . . . . .................................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . .

(c) Sending documents by email is a good idea because everyone can keep a copy
on his or her own computer.

. . . . . . . . . . . .................................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . .

(d) One problem with an intranet is that information can be shared too easily with
other companies.

. . . . . . . . . . . .................................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . .

(e) Employees should see only recent documents on the intranet and a small number
of files.

. . . . . . . . . . . .................................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . .

(f ) It takes a lot of time to use an intranet and this is a major problem.

. . . . . . . . . . . .................................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . .

(g) Companies decide who has their information as it is not on employees’ own
computers.

. . . . . . . . . . . .................................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . .

(h) It is very expensive to have an intranet and modern computers are necessary.

. . . . . . . . . . . .................................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . .

(i) Some employees like chatting on the intranet and this is not about work.

. . . . . . . . . . . .................................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . .

(j) Employers can provide a separate place on the intranet for employees to talk
about personal topics.

. . . . . . . . . . . .................................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . .

(Total for Question 2 = 30 marks)

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3 Situation
Your company sells office and other workplace furniture.
Task
Study the information in the table opposite headed ‘Product sales 2015’ and answer
the questions below. Write your answers as ONE word, name or figure. You will
lose marks for unnecessary information.
(20)

(a) What is the product code for corner tables?

(b) A company bought enough sofas for 6 visitors. How many sofas did
they buy?

(c) What is the name of the product that was the 2015 bestseller?

(d) Which product made more profit in 2015: office chairs or sofas?

(e) For how many products did PeopleCar buy the most units?

(f ) What is the product code of the lowest selling product?

(g) Which product made the most profit in 2015?

(h) Did your company make more profit in 2014 or in 2015?

(i) Did Valley Foods buy more office chairs than PeopleCar?

(j) How many shelves were sold in 2015?

(k) How many different types of tables did your company sell in 2015?

(l) Which company bought the most units to help welcome its visitors?

(m) In which year did your company sell fewer than 35,000 units?

(n) Which type of seating sold the most in 2015?

(o) Which company bought the most units to store its documents?

(p) What are the names of the products that sold more in 2014 than in
2015?

(q) Which product’s sales did not change in 2015?

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 (r) Is the company that bought the most office chairs an
education business?

(s) Does code CT818 belong to the highest selling product?

(t) How many customers were the biggest buyers of more than
one product?

Product sales 2015

Change in
Product Number of Profit
Product name sales from Biggest customer
code units sold £
2014

Computer table CT018 15,000 ↓ 600,000 City University

Corner table CT818 5,600 Same 275,500 Valley Foods

Filing cabinet FC944 890 ↓ 30,000 MintCo

Office chair OC336 11,700 ↑ 220,000 Valley Foods

Meeting table
MT001 600 ↑ 162,500 PeopleCar
with 6 chairs
Reception area
RS732 1390 ↑ 250,000 PeopleCar
sofa (3 seat)

Shelves SH842 1,000 ↑ 22,500 City University

2015 TOTAL: 35,930 1.56m

2014 TOTAL: 34,875 1.24m

(Total for Question 3 = 20 marks)

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4 Situation
Your colleagues Emma Smith and Adam Jones will be visiting a foreign supplier
in October.
Task
The supplier has emailed you some details about the visit. Using the information in
the email below, complete the diary opposite for Emma and Adam’s trip.
(20)
Dear colleague
We’re very happy that staff from your company are visiting us in October. Here is our
suggested itinerary.
First of all, as Ms Smith is arriving on 16 October, we have arranged for her to stay in
Hotel Splendid. Mr Jones has a booking at the same hotel (but a day later because
he’s arriving early the next morning). This means that Ms Smith has a 2-night stay and
Mr Jones has a 1-night stay. I’m sorry this is a different hotel from last year but the
Star Hotel is having building works and will not be available then. Please could you
tell us Ms Smith’s flight details so we can book a taxi?
The following morning at 10:30 am (after Mr Jones has arrived) there will be a factory
tour with our factory manager. After this, Ms Smith and Mr Jones are invited for lunch
with our directors at 12:30 pm. Later, our marketing manager will have a meeting
with Ms Smith, and our finance director would like to meet Mr Jones. These meetings
will take place at 2:00 pm. We would like to prepare well so please email your
questions before 3:00 pm on 15 October.
Our visitors usually enjoy seeing the old city and John Brown from our office will be
doing a city tour. The 2-hour tour will finish at 8:00 pm at the Grand Fish Restaurant
where dinner is booked, and our directors will join the group again.
On Wednesday morning, although we would like to arrange a visit to our new
warehouse, unfortunately it will not be ready in time. Instead, at 9:00 am our
operations manager will have a meeting to show everyone the plans. At 11:30 am a
taxi will take Ms Smith and Mr Jones to the airport in time for their flights at 3:15 pm.
We look forward to meeting Ms Smith and Mr Jones!
Kind regards
A supplier

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 DIARY FOR VISIT TO SUPPLIER

Emma Smith Adam Jones

Arrival date: ....16 October

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ................... Arrival date: ............................................................................... . . . . . . . . . . . .

Hotel Splendid
Hotel: .................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .................. Hotel: ............................................................................................... . . . . . . . . . . .

Information needed: Information needed:

. . . . ................................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .................
none
.................................................................................................................. . . . . . . . . . . . .

Emma Smith and Adam Jones

Date Time What is happening Who with

17 October 10:30 am
. . . . . . . . . . . . . . . . ................................................................. .................................................................... . . . . . . . . . . . . .

Directors
.................................... . . . . . . . . . . . . . . . . .................................................................

.................................... . . . . . . . . . . . . . . . .................................................................. ................................................................... . . . . . . . . . . . . . .

(Emma)

................................................................... . . . . . . . . . . . . . .

(Adam)

6:00 pm
. . . . . . . . . . . . . . . .................................................................. .................................................................... . . . . . . . . . . . . .

.................................... . . . . . . . . . . . . . . . .................................................................. .................................................................... . . . . . . . . . . . . .

9:00 am
. . . . ................................... . . . . . . . . . . . . . . . . . . . . . .................................................................. .................................................................... . . . . . . . . . . . . .

Taxi
....................................

3:15 pm Flight home

(Total for Question 4 = 20 marks)

TOTAL FOR PAPER = 100 MARKS

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