 On-boarding process - The first step is to upload customer profile and this include CX’s basic

information which is uploaded by the store staff on the application name R- connect.
And then all the details of the cx is being verified by the bank-end-team and then its procced
for activation.
 Products available at Jio store – Mobiles—home appliances--- mobile accessories----Jio
phone &Jio sim-----Smart watch---laptop printer----monitor.
 Documents required for JIO-prepaid—postpaid connection * Aadhar/voter ID/Driving lics…If
we are doing thought E-KYC then Aadhar is mandatory
 Ways to request for Jio sim – you can easily do this from the jio application it self in Order a
new sim option.
 Cost of getting a new sim – this depends on the cx’ plan which he chooses for EG – min 149
—239—299)
 Methods to activate jio sim - * if done thought E-KYC it will get active automatically ** if
done thought D-KYC its done thought tele verification cx needs to call 1977 this has two
methods 1.OTP 2. Details of aadhar card.
 Duration of activation of the New JIO sim max -45 minutes Min – 10-15 minutes.
 Same as method of activation then cx can restart the phone.
 How to choose the desired plan – In the my jio application cx will able to see all offers and
plan details that can help in choosing the right plan for them.
 Same as my Jio application in the recharge option.