Visit us at affinitywater.co.

uk
or call us on 0345 357 2402
Monday–Friday, 8am–6pm. Saturday, 8am–2pm.

SHEY 9
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1D 1F EB LI WP
page of this bill.

Mr T J Bower & Mrs K H Your customer number 8466488-9

Ivanova-Bower
18 Parkside
Bill date 28 July 2021
Eastbury Road
Watford
Herts Clean water emergency? 0345 357 2407
WD19 4PW

Waste water emergency? 0800 316 9800

This bill is for your water supply to 18 Parkside,

Eastbury Road, Watford, Herts, WD19 4PW

Social Tariff applied

Save water to protect our local Please make your payment of
lakes and rivers
We provide water to one of the country’s driest areas.
£250.59
To help prevent shortages, we can all do our bit to by 1 Aug 2021
make sure we have a sustainable future. Even a few
simple changes could make a big difference to how
much water your household uses.
Or you can choose to pay £112.78 due now
Save 5 litres every day and £137.81 by 1 Oct 2021.
by spending just one minute less You don’t need to let us know your choice. If you choose
in the shower. to pay half now, half later, we’ll send you a reminder
before the second payment is due.

Save 14 litres every day Pay by card at affinitywater.co.uk/pay

by getting a free ‘save a flush’ bag
from affinitywater.co.uk/save-water See page 2 for a full breakdown of your bill

Already doing these things? Find more water-saving

tips at affinitywater.co.uk/save-water

Don’t miss your chance to win

£500 by switching to Direct Debit!
To confirm your participation in the prize draw on 1 Nov
2021, set up your Direct Debit before 15 Oct 2021 at
affinitywater.co.uk/direct-debit or call 0345 357 2402.
It’s an easier and safer way to make all your payments on
time. We’ll collect your regular payments and you won’t need
to lift a finger.
To opt out or to read the full Ts & Cs visit
affinitywater.co.uk/prizedraw
Your account
Your previous account balance was -£25.03 Easy ways to pay
Your water and waste water charges (see below) £275.62
Direct Debit
Your current account balance £250.59
Set it up at affinitywater.co.uk/
direct-debit
Your upcoming payments Internet banking
1 payment of £250.59 £250.59 Sort code: 20-05-03
Account number: 805 429 03
Total upcoming payments £250.59
Reference (please use this when
you pay): 8466488
Over the phone
Call our automated payment
line on 0345 357 2400 with your
credit or debit card details and
customer number (8466488) to
hand.

Your water charges

Clean water About your water services
We supply your clean water and
Lift fixed charge 18/06/2021 - 31/03/2022 £81.54
Thames Water provides your waste
water services. We manage the
billing for both services – if you have
Waste water Rateable Value Rate Charge questions about your charges, please
contact us.
Non-metered waste water charge 298.00 £0.6176 £144.71

Fixed charge 18/06/2021 - 31/03/2022 £49.37

Need help understanding
your bill?
Visit affinitywater.co.uk/
Total water charges £275.62 your-bill-explained for a detailed
explanation of your water bill.

Claim your free

water-saving gadgets Claim yours at
affinitywater.co.uk/
People in your area have claimed 88,490 free gadgets over the save-water
last six months. Join them to help protect local water sources.

Tap aerators Toilet cistern bag Leak detection strips

These simple devices Save up to two litres A leaky loo can add up to
mix water with air. Each with every flush by £250 to your bills over a
fitted tap saves around dropping one of these year. Spot leaks sooner
12 litres each day. bags into your cistern. with these handy strips.
Our local water sources
Our region has the lowest average rainfall in the UK.
Here’s what happens after it rains, and why it matters to you.

We can’t collect What happens How we collect .. and how it ends up

every drop
Plants collect some water,
and some evaporates, while
heavy rain runs straight
into rivers and drainage.
to the rest?
It soaks deep into the
ground before reaching a
layer of chalky rock, called
an aquifer. This can take
several months.
your water...
We draw water up from
aquifers through boreholes,
before transporting and
treating it.
at your house
We pump the treated water
to your home, where it’s
used for washing, cleaning,
cooking, and drinking.

This process takes time

With water left behind along the way, and every person in your
area using around 255 litres every day, it’s important we all find
ways to save water – to help prevent local shortages.

Find out more at affinitywater.co.uk/save-water

Switch to the easiest

way to pay How to set up your
Direct Debit
When you pay by Direct Debit, you won't need to spend
Visit affinitywater.co.uk/
time making one-off payments or taking Giro slips to direct-debit to share your details, or
the bank. call 0345 357 2402 if you need some
help getting started.
You can choose to spread the cost over 10 months, or make yearly
or half yearly payments.
How are you doing?
If you need a little extra support, we’ll always do our best to help out.
Need our help?
The Priority Services Register (PSR) is free to
join. It helps us know who may require extra
help, or would like a bill in a different format
such as large print or braille. For more
information please visit affinitywater.co.uk/
priority-services to use additional accessibility
features or call 0345 357 2406.
You can also ask for translation services if English
isn’t your first language.
Spotted a leak lately?
We want to sort it out as quickly as possible, to help
protect local homes and businesses. Let us know at
affinitywater.co.uk/leaks or call 0800 376 5325.
If the leak affects a pipe that’s inside (or supplies) your
home, we recommend you visit watersafe.org.uk to find a
local approved plumber.
Our commitment to our customers
We’ve published the standards we promise to uphold on affinitywater.co.uk/customerinformation
so that you know what to expect from us.
Manage everything online
Sign up for My Account at affinitywater.co.uk/myaccount
to check your account and update your details in moments.
Any problems?
We’ll do our best to sort them out as soon as we can –
get in touch on 0345 357 2402 so we can help you.
If you still think something’s wrong, you can tell us at
affinitywater.co.uk/complaints and we’ll start looking into
it. If you’re still not satisfied, you can refer the complaint to
the Consumer Council for Water at ccwater.org.uk
Affinity Water Limited Registered Office: Tamblin Way, Hatfield, Herts, AL10 9EZ.
Registered in England and Wales no. 2546950. VAT number 600 4315 04
Money worries?
We understand life can change, and if you’re finding it hard
to pay, we can help. Visit affinitywater.co.uk/helpmepay
or call 0800 697 982.
You can also get free independent advice from National
Debtline on 0808 808 4000 or the Money Advice Service on
0800 138 7777.
Our Household Charges Scheme sets out information
about our charges and debt recovery procedure.
Visit affinitywater.co.uk/charges
Would another tariff suit you better?
If you get certain benefits, or have a low household income,
we might be able to switch your tariff so you pay less. In
some cases, we can also take payments directly from your
benefits, to help you make up payments.
Visit affinitywater.co.uk/billing to learn more.
How we look after your personal data
We collect and use certain personal information
(for example, your name and address) to provide your
water services. We process all personal information
in line with applicable Data Protection legislation.
For more information, visit affinitywater.co.uk/privacy or
email us at data.protection@affinitywater.co.uk
Moving home soon?
Please give us at least two days’ notice of when you
are moving. Otherwise you will be liable for charges
after you have moved out.
Find out more at affinitywater.co.uk/moving-home
Need a bit of extra help?
Our Priority Services Register is here for anyone Could the Priority Services
who needs a hand. Register help you?
Register at affinitywater.co.uk/
We can supply bills in large print or braille, deliver bottled water priority-services
during a supply interruption if you have certain needs, offer a
type talk service and much more.

jc
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9826 1507 0008 4664 8800 9
8466488-9

525 1141 8466488-9 525 1141 112.78

01 Aug 2021
112.78

Mr T J Bower

25-11-41

<400 <000084664889 <000112789

000084664889 V4325251141 91 X

jc
/AY
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9826 1507 0008 4664 8800 9
8466488-9

525 1141 8466488-9 525 1141 137.81

01 Oct 2021
137.81

Mr T J Bower

25-11-41

<400 <000084664889 <000137815

000084664889 V4325251141 91 X