How to sound more secure in

a call

Talk slow Record a segment from Believe that your notes When we sound more
Remove the ‘’mmm’’ yourself, this can help to are complete, trust in polite they can hear us
‘’okay’’ (Take a deep hear how many times yourself more confident
breath before we use words of Use tools to make sure Work with the costumer
interpreting or where support that the information service
we usually say those Control your voice rendered is the most
‘’filler’’ words Breath before start accurate
Improve the tone of talking
voice
Harumy
Castañeda
 m
u e
y
da Note Taking
a r ñ
H sta
Ca
Use Symbols You can add your own
meaning to every symbol
Increase
Everything is in the you decide to use.
Before Keep the same meaning
simplest form of
Decrease to every single one
taking notes keeping After
the full meaning to Heart
be able to interprete
it More
Simplify
More or less
Problem - Pblm
Blood Pressure - bp Less
Medication - Md
Cancel - Cncl
Choose what is quick and easy to
Schedule - Schd
use.
Appointment - Apptm
Use lines if they repeat the same
information instead of writing it
again
 Anglicism
What is
Terms that we borrow from the English language to incorporate them
into our language.

Examples
To make sense - ‘’Hacer sentido’’ The correct form would be ‘’Para que haga
sentido’’
Park - ‘’Parquear’’ The correct form would be ‘’Estacionar’’
Ok - ‘’Okay’’ The correct form would be ‘’Está bien’’
Check - ‘’Checar’’ The correct form would be ‘’Revisar’’
Insurance - ‘’Aseguranza’’ The correct form would be ‘’Seguro’’
Involved - ‘’Envuelto’’ The correct form would be ‘’Involucrado’’

How to avoid
Make sure to understand the context of the call so we can choose my a
wich word can explain better the segment we are about to interprete ru e d
a añ
Review ‘’False cognates’’ on the LanguageLine Portal H st
Ca