Service Manual

Label Printer

SQUIX
MADE IN GERMANY
2 Service Manual 2
for the following products
Family Type
Media guiding Media guiding
left-aligned centered
SQUIX SQUIX 2 -
SQUIX 2P -
SQUIX 4 SQUIX 4M
SQUIX 4P SQUIX 4MP
SQUIX 4.3 SQUIX 4.3M
SQUIX 4.3P SQUIX 4.3MP
- SQUIX 4MT
- SQUIX 4.3MT
SQUIX 6.3 -
SQUIX 6.3P -
SQUIX 8.3 -
SQUIX 8.3P -

Edition: 12/2022 - Part No. 9009985

Copyright
This documentation as well as translation hereof are property of
cab Produkttechnik GmbH & Co. KG.
The replication, conversion, duplication or divulgement of the
whole manual or parts of it for other intentions than its original
intended purpose demand the previous written authorization by
cab.
Trademark
Windows is a registered trademark of the Microsoft Corporation.
Editor
Regarding questions or comments please contact cab Produkt-
technik GmbH & Co. KG.
Topicality
Due to the constant further development of our products discrep-
ancies between documentation and product can occur.
Please check www.cab.de for the latest update.
Terms and conditions
Deliveries and performances are effected under the General
conditions of sale of cab.

Germany USA Taiwan Singapore

cab Produkttechnik GmbH & Co KG cab Technology, Inc. cab Technology Co., Ltd. cab Singapore Pte. Ltd.
Karlsruhe Chelmsford, MA Taipei Singapore
Phone +49 721 6626 0 Phone +1 978 250 8321 Phone +886 (02) 8227 3966 Phone +65 6931 9099
www.cab.de www.cab.de/us www.cab.de/tw www.cab.de/en

France Mexico China South Africa

cab Technologies S.à.r.l. cab Technology, Inc. cab (Shanghai) Trading Co., Ltd. cab Technology (Pty) Ltd.
Niedermodern Juárez Shanghai Randburg
Phone +33 388 722501 Phone +52 656 682 4301 Phone +86 (021) 6236 3161 Phone +27 11 886 3580
www.cab.de/fr www.cab.de/es www.cab.de/cn www.cab.de/za
Table of Contents 3
1 Introduction............................................................................................................................................. 4
1.1 Instructions................................................................................................................................................ 4
1.2 General Safety Instructions....................................................................................................................... 5
1.3 Protective Devices.................................................................................................................................... 5
1.4 Handling Electricity ................................................................................................................................... 6
1.5 Procedure in Case of Accidents ............................................................................................................... 6

2 Cleaning................................................................................................................................................... 7
2.1 Cleaning by the Operator.......................................................................................................................... 7
2.2 Cleaning the Label Sensor SQUIX 6.3, SQUIX 8.3.................................................................................. 7

3 Replacing Assembly Units..................................................................................................................... 8

3.1 Tools.......................................................................................................................................................... 8
3.2 Replacing the Printhead............................................................................................................................ 8
3.2.1 Replacing the Printhead SQUIX 2, SQUIX 4, SQUIX 6.3................................................................... 8
3.2.2 Replacing the Printhead SQUIX 8.3.................................................................................................. 10
3.3 Replacing the Print Roller and the Rewind Assist Roller......................................................................... 12
3.4 Replacing the Slipping Clutches............................................................................................................. 13
3.5 Replacing the Label Sensor.................................................................................................................... 15
3.6 Replacing the PCB CPU......................................................................................................................... 16
3.7 Replacing the Power Supply Unit............................................................................................................ 17
3.8 Installing the PCB I/O Interface............................................................................................................... 18
3.9 Greasing Bearing Seats.......................................................................................................................... 19

4 Adjustments.......................................................................................................................................... 20
4.1 Measuring and Adjusting the Winding Torques....................................................................................... 20
4.1.1 Measuring the Winding Torques........................................................................................................ 20
4.1.2 Adjusting the Winding Torques.......................................................................................................... 23
4.2 Adjusting the Printing Mechanism........................................................................................................... 24
4.2.1 Preparing the Printer for Adjustment................................................................................................. 24
4.2.2 Adjusting the Printhead Position....................................................................................................... 25
4.2.3 Adjusting the Printhead Pressure...................................................................................................... 27
4.2.4 Adjusting the Transfer Ribbon Feed Path......................................................................................... 28
4.2.5 Final Test........................................................................................................................................... 28
4.3 Adjusting the Belt Tension at the Main Drive Motor................................................................................ 29

5 Troubleshooting and Error Treatment................................................................................................. 30

5.1 Failure of Device Functions..................................................................................................................... 30
5.2 Permanent Hardware Faults................................................................................................................... 30

6 Block Diagram....................................................................................................................................... 31

7 Layout Diagram PCB CPU.................................................................................................................... 32

8 Index....................................................................................................................................................... 33
4 1 Introduction 4
1.1 Instructions
Important information and instructions in this documentation are designated as follows:

Danger!
Draws attention to an exceptionally great, imminent danger to your health or life due to hazardous
voltages.

Danger!
! Draws attention to a danger with high risk which, if not avoided, may result in death or serious injury.

Warning!
! Draws attention to a danger with medium risk which, if not avoided, may result in death or serious injury.

Caution!
! Draws attention to a danger with low risk which, if not avoided, may result in minor or moderate injury.

! Attention!
Draws attention to potential risks of property damage or loss of quality.

i Note!
Advices to make work routine easier or on important steps to be carried out.

  Environment!


Gives you tips on protecting the environment.

 Handling instruction

 Reference to section, position, illustration number or document.

 Option (accessories, peripheral equipment, special fittings).

Time Information in the display.

1 Introduction 5
1.2 General Safety Instructions
This service manual is intended for use by qualified service and maintenance personnel. For more operation and
configuration information, refer to the user or configuration manual.

Follow the general safety rules below:

• Keep the area around the device clean at all times!
• Work with safety in mind.
• Parts of device that are removed during the maintenance work must be put in a safe place.
• Avoid risks of tripping over.
Danger!
Double pole/neutral fusing.

Danger!
Danger to life and limb from increased current flow through metal parts in contact with the device.
X Do not wear clothing with metal parts.
X Do not wear jewelry.
X Do not wear spectacles with metal frames.

Warning!
! Items of clothing drawn into the device by moving parts can lead to injuries.
X Do not wear any items of clothing which could get caught by moving parts.

1.3 Protective Devices

Warning!
! There is a risk of injury if protective devices are missing or defective.
X Replace all protective devices (covers, safety notices, grounding cables etc) after maintenance work
has been completed.
X Replace parts that have become defective or unusable.

Wear protective goggles for:

• Knocking pins or similar parts in or out with a hammer.
• Using spring hooks.
• Inserting or removing springs, retaining rings or grip rings.
• Using solvents, cleansers or other chemicals.
6 1 Introduction 6
1.4 Handling Electricity
The following work may only be done by trained and qualified electricians:
• Work on electrical components.
• Work on an open device still connected to the mains supply.

General precautions before starting maintenance work:

• Find out where the emergency and power switches are so that they can be quickly thrown in an emergency.
• Disconnect the current supply before carrying out the following work:
- Installing or removing power units.
- Working in the immediate vicinity of open power supply components.
- Mechanical check of power supply components.
- Modifying circuits in the device.
• Test the zero potential of the device parts.
• Check the working area for possible sources of danger, such as wet floors, defective extension cables, defective
protective conductor connections.

Additional precautions in the case of exposed voltages:

• Ask a second person to remain near the working site. This person must know where the emergency and power
switches are, and how to switch the current off if danger arises.
• Only use one hand to work on electric circuits of devices that are switched on. Keep the other hand behind your
back or in your pocket.
This prevents electricity from flowing through your own body.

1.5 Procedure in Case of Accidents

• Act calmly and with great care.
• Avoid danger to yourself.
• Switch off power.
• Request medical assistance.
• Give first aid, if necessary.
2 Cleaning 7
2.1 Cleaning by the Operator
The following cleaning work is described in the  Operator's Manual.
• Cleaning the device
• Cleaning the printhead
• Cleaning the print roller
• Cleaning the label sensor SQUIX 2 / SQUIX 4

2.2 Cleaning the Label Sensor SQUIX 6.3, SQUIX 8.3

Danger!
Risk of death via electric shock!
X Before opening the housing cover, disconnect the device from the mains supply and wait at least one
minute until the power supply unit has discharged.

1
2

6
7

Fig. 1 Cleaning the label sensor SQUIX 6.3, SQUIX 8.3

1. Remove the rear cover.
2. Remove the material from the printer.
3. Disconnect the plug (2) from the label sensor (1).
4. Loosen the screw (5).
5. Hold pressed the knob (4) and pull the label sensor with the handle (6) out of the profile. That way the distance
plate (7) is pushed out of label sensor guide.
6. Clean the label sensor slots (3) with brush or cotton swab soaked in pure alcohol.
7. Push label sensor back into the guide.
8. Push the distance plate (7) into the guide of the label sensor.
9. Connect the plug (2) to the label sensor (1).
10. Mount the rear cover.
11. Adjust label sensor mechanically and tighten the screw (5)  Operator's Manual.
8 3 Replacing Assembly Units 8
3.1 Tools
X Do not use any worn of damaged tools.
X Only use tools and testing devices that are suitable for the task at hand.
cab special tools:
• Test collar for transfer ribbon winder (cab item number: 5540932)
Utilities:
• Grease for plastic materials (cab Part No.: 9200196)
• All-round high-performance grease (cab Part No.: 5907092)
Standard tools:
• Phillips-head screwdriver, size 1
• Allen key 1,5 mm
• Screw driver Torx, size TX 20
• Snap-ring pliers A0
• Cylindrical dynamometer (spring scale), 0 - 10 N
• Cylindrical dynamometer (spring scale), 0 - 25 N
• Jaw wrench 8 mm

3.2 Replacing the Printhead

The printhead of the label printer can be replaced without the need for fine adjustment. The printhead must be
replaced if worn or when switching to a printhead with higher or lower resolution.

3.2.1 Replacing the Printhead SQUIX 2, SQUIX 4, SQUIX 6.3

3
1
2

1 Data connector
3 2 Power connector
3 Threaded holes
4 Catching holes
4 5 Heating line

Fig. 2 Structure of the printhead SQUIX 2, SQUIX 4, SQUIX 6.3

! Attention!
The printhead can be damaged by static electricity discharges and impacts!
X Set up printer on a grounded, conductive surface.
X Ground your body, e.g. by wearing a grounded wristband.
X Do not touch contacts on the plug connections (1, 2).
X Do not touch heating line (5) with hard objects or your hands.
3 Replacing Assembly Units 9

6 7 8 6

3 4 9 4 3 9
Fig. 3 Replacing the printhead SQUIX 2, SQUIX 4, SQUIX 6.3

Dismounting the Printhead

1. Remove the media from the printer.
2. Lock the printhead.
3. Loosen two screws (6).
4. Open the printhead locking and if necessary remove the printhead from the pins (9).
5. First unplug the power cable (8), followed by the data cable (7).

Mounting the Printhead

1. First connect the data cable (7), followed by the power cable (8).
2. Place the printhead into the printhead assembly and insert the pins (9) into the holes (4).
3. Press down the printhead carriage and fix the printhead with the screws (6) at the carriage using the threaded
holes (3).
4. Clean the heating line with the cleaning cloth included in the contents of delivery.
5. Reload labels and transfer ribbon.
10 3 Replacing Assembly Units 10
3.2.2 Replacing the Printhead SQUIX 8.3

1 2

1 Data connector
2 Power connector
3 Threaded holes
4 Heating line
3

Fig. 4 Structure of the printhead SQUIX 8.3

! Attention!
The printhead can be damaged by static electricity discharges and impacts!
X Set up printer on a grounded, conductive surface.
X Ground your body, e.g. by wearing a grounded wristband.
X Do not touch contacts on the plug connections (1, 2).
X Do not touch heating line (4) with hard objects or your hands.

5 6 7

Fig. 5 Preparing the printhead replacement SQUIX 8.3

X Loosen the screw (5) and remove the tear-off or peel-off plate (6).
X Remove the print roller (7)  3.3 on page 12.
3 Replacing Assembly Units 11
8 9 10 11 8

3 3

Fig. 6 Replacing the printhead SQUIX 8.3

Dismounting the Printhead

1. Remove the media from the printer.
2. Loosen two screws (8).
3. Swing the carriage (7) upwards.
4. First unplug the power cable (10), followed by the data cable (9).

Mounting the Printhead

1. First connect the data cable (9), followed by the power cable (10).
2. Fix the printhead with the screws (8) at the carriage using the threaded holes (3).
3. Clean the heating line (4) with the cleaning cloth included in the contents of delivery.
4. Reload labels and transfer ribbon.

X Re-mount print roller and tear-off or peel-off plate.

12 3 Replacing Assembly Units 12
3.3 Replacing the Print Roller and the Rewind Assist Roller

6
1

5
1

2 3
Fig. 7 Replacing the print roller and the rewind assist roller
1. Open the printhead locking.
2. Lift the pinch roller (2) from the rewind assist roller.
3. Remove labels and transfer ribbon from the printer.
4. Turn the roller bearings (5) with the 2.5 mm Allen key out of the side plate (3).
5. Pull print roller (6) and rewind assist roller (4) from the shafts (1) though the side plate (3).
6. Clean the shafts (1).
7. Lubricate the shafts (1) with all-round high-performance grease.
8. Insert the new rollers (4,6) and slide them onto the concerning shaft(1). Turn the rollers slightly until the hexagonal
shafts engage the hexagonal sockets of the rollers.
9. Put the roller bearings (5) onto the axles of the rollers and screw them into the side plate (3).
3 Replacing Assembly Units 13
3.4 Replacing the Slipping Clutches
The rewinder for the transfer ribbon and the internal rewinder are coupled with slipping clutches to the main drive.
The supply hub of the transfer ribbon is braked with a slipping clutch during printing.
Replace a slipping clutch when the set value of the torque cannot be set.  4.1 on page 20. Removal and instal-
lation of the slipping clutch is also required for replacement of a winder.

2 1 Ribbon supply hub: brake

2 Ribbon take up hub: coupling
3 Internal rewinder: coupling

Fig. 8 Slipping clutches

Danger!
Risk of death via electric shock!
X Before opening the housing cover, disconnect the device from the mains supply and wait at lease one
minute until the power supply unit has discharged.
14 3 Replacing Assembly Units 14
Replacing the Slipping Clutches at the Rewinders

4 Snap ring
5 Slipping clutch
6 Coupling disks
7 Winder axle
8 Collar the belt gear

8 7 6 5 4

Fig. 9 Slipping clutches at the rewinders

1. Unplug the printer from the electrical outlet.

2. Remove the rear cover of the printer
3. Remove the snap ring (4).
4. Pull the clutch (5) from the winder axle (7).
5. Slide the new clutch (5) onto the winder axle (7).
6. Align grooves in the coupling disks (6) with the guides in the collar of the belt gear (8).
7. Slide coupling further until it stops.
8. Secure the snap ring (4).
9. Adjust the clutch  4.1 on page 20.

Replacing the Brake at the Ribbon Unwinder

4 Snap ring
7 Winder axle
9 Brake
10 Lever
11 Tappet
12 Pin
13 Spring

13 12 7 11 10 9 4

Fig. 10 Brake at the ribbon unwinder

1. Unplug the printer from the electrical outlet.
2. Remove the rear cover of the printer
3. Remove the snap ring (4).
4. Pull the brake (9) from the winder axle (7). Ensure that the tappet (11) remains on the winder axle. Reattach the
tappet to the winder axle if it has been pulled off. The axle profile is shaped in such a way that the tappet only fits
in one way.
5. Check the position of the spring (13). Ensure that the pin (12) grasps between the spring arms.
6. Slide the new brake (9) onto the winder axle (7) in such a way that it fits on the hexagonal profile of the tappet
(11).
7. Push the clutch further until it stops in such a way that lever (10) grasps between the spring arms..
8. Secure the snap ring (4).
9. Adjust the brake  4.1 on page 20.
3 Replacing Assembly Units 15
3.5 Replacing the Label Sensor

i Note!
Soiling of the label sensor can also cause malfunctions.
X Before replacing the label sensor, check whether it is soiled and clean it if necessary.

Danger!
Risk of death via electric shock!
X Before opening the housing cover, disconnect the device from the mains supply and wait at least one
minute until the power supply unit has discharged.

1
2

6
7

Fig. 11 Replacing the label sensor

1. Remove the rear cover.

2. Remove the material from the printer.
3. Disconnect the plug (2) from the label sensor (1).
4. Loosen the screw (5).
5. Hold pressed the knob (4) and pull the label sensor with the handle (6) out of the profile. At SQUIX 6.3 and
SQUIX 8.3 that way the distance plate (7) is pushed out of label sensor guide.
6. Push the new label sensor into the guide. At SQUIX 6.3 and SQUIX 8.3 push the distance plate (7) into the guide
of the label sensor.
7. Connect the plug (2) to the label sensor (1).
8. Mount the rear cover.
9. Adjust label sensor mechanically and tighten the screw (5)  Operator's Manual.
10. Adjust label sensor electrically  Configuration Manual > Calibrate label sensor.
16 3 Replacing Assembly Units 16
3.6 Replacing the PCB CPU
Danger!
Risk of death via electric shock!
X Before opening the housing cover, disconnect the device from the mains supply and wait at least one
minute until the power supply unit has discharged.

4
1
5
1 4 screws
2 PCB CPU
6 Connectors
2 3 CON7 - I/O interface
4 CON13 - Switch locking system
7 5 CON12 - Control panel
6 CON11 - Sensors
7 CON10 - Printhead
8 CON9 - Power supply
8 9 CON8 - Stepper motor

1 1
3

Fig. 12 Replacing the PCB CPU

1. If possible, save the printer configuration to an external medium  Configuration Manual.

2. Unplug the printer from the electrical outlet.
3. Detach all interface cables from the back of the printer.
4. Remove all memory media from the slots.
5. Dismount the rear cover.
6. Unplug all plug connections (3-9) from the PCB CPU (2).
7. Loosen screws (1) and remove PCB CPU (2).
8. Attach the new PCB CPU (2) with four screws (1).
9. Connect all cables to the PCB CPU (2).
10. Mount the rear cover.
11. Restore all interface connections on the back of the printer.
12. Connect the power cable.
13. Update the firmware if necessary.
14. Adjust the label sensor  Configuration Manual.
15. Load the printer configuration from the memory medium if possible. Otherwise, set the printer configuration via
control panel  Configuration Manual.
3 Replacing Assembly Units 17
3.7 Replacing the Power Supply Unit
Danger!
Risk of death via electric shock!
X Before opening the housing cover, disconnect the device from the mains supply and wait at least one
minute until the power supply unit has discharged.

1 2 3

8 4

7 6

Fig. 13 Replacing the power supply unit

1. Unplug the printer from the electrical outlet.

2. Remove the rear cover.
3. Dismount cover (5), control panel (4) and cover (3).
4. Dismount the PCB CPU  3.6 on page 16.
5. Unplug the cables from the connectors (6,7).
6. Loosen 3 screws (8).
7. Loosen screw (2) and remove the power supply unit (1).
8. Insert the new power supply unit an fix it with the screws (2,8).
9. Connect the cables at the connectors (6,7).
10. Re-mount the PCB CPU
11. Re-mount cover (3), control panel (4) and cover (5).
12. Mount the rear cover.
18 3 Replacing Assembly Units 18
3.8 Installing the PCB I/O Interface
Danger!
Risk of death via electric shock!
X Before opening the housing cover, disconnect the device from the mains supply and wait at least one
minute until the power supply unit has discharged.

3 4 5
Fig. 14 Installing the PCB I/O interface

1. Unplug the printer from the electrical outlet.

2. Remove the rear cover.
3. Loosen two screws (1)and remove cover (2).
4. Insert the PCB I/O interface (3) and fix it with two screws (1)
5. Connect the cable (4) to the PCB I/O interface (3) and the PCB CPU (5).
6. Mount the rear cover.
3 Replacing Assembly Units 19
3.9 Greasing Bearing Seats

1 2

A B
C

3
5 D
E
4
6

7
F
8

Fig. 15 Greasing bearing seats

Greasing of the following bearing seats is necessary if particular spare parts are mounted or assemblies are
dismantled meanwhile:

With grease for plastic materials (Part No.: 9200196)

A Pivot Arm (1) - Chassis
B Roller (2) - Pivot Arm (1)
C Side Plate (3) - Roller (2)
D Side Plate (3) - Roller (4)

With all-round high-performance grease (Part No.: 5907092)

E Print Roller (6) - Shaft (5)
F Rewind Assist Roller (8) - Shaft (7)
20 4 Adjustments 20
4.1 Measuring and Adjusting the Winding Torques
The rewinder for the transfer ribbon and the internal rewinder are coupled with slipping clutches to the rewinder drive.
The unwinder of the transfer ribbon is braked with slipping clutches during printing.
The correct setting of the torques of these slipping clutches is necessary for:
• precise conveyance of the transfer ribbon during label transport
• the prevention of wrinkles in the feed path of the transfer ribbon
• high positioning accuracy of the peeled labels.
The winding axes of the rewinders are not actively driven by the belts during label backfeed, but rather solely by the
pull of the print roller. The torque required to disengage the rewinder from the belt drive is implemented via a brake
in the winding reel, which works in both directions. The measured clockwise torque is the sum of the coupling torque
and the torque of the brake. Only the torque of the brake is measured when the winding axis is rotating counter-
clockwise. For this reason, measurement of the torques at the rewinders are required in both directions.
The method of measurement differs for the various types of slipping clutches:
• Measurement of the winding torques at the transfer ribbon rewinder and unwinder  page 21.
• Measurement of the winding torque at the internal rewinder  page 22.
If the winding torque differs from the set value, it must be adjusted. The procedures for adjusting the winding torques
of the transfer ribbon winders and the internal rewinder are identical  4.1.2 on page 23.

4.1.1 Measuring the Winding Torques

Transfer Ribbon Rewinder and Unwinder

forces on a test collar attached to the winder.

The physical relation between the torque and the pulling force is:
F= M / r
F: Pulling force [N],
M: Winding torque [Ncm],
r: Radius of the test collar (30 mm)
4 Adjustments 21
The set values for the winding torque and the resulting pulling force at the test collar are:

Winder Measurement Direction of rotation Printer Winding torque M Pulling force F

Ribbon rewinder A against winding direction SQUIX 2 10,2 - 10,8 Ncm 3,4 - 3,6 N
SQUIX 4
SQUIX 6.3 12,9 - 14,4 Ncm 4,3 - 4,8 N
SQUIX 8.3
B in winding direction all 2,1 - 3,0 Ncm 0,7 - 1,0 N
Ribbon unwinder C any SQUIX 2
3,6 - 4,5 Ncm 1,2 - 1,5 N
SQUIX 4
SQUIX 6.3 6,0 - 7,5 Ncm 2,0 - 2,5 N
SQUIX 8.3 7,5 - 9,0 Ncm 2,5 - 3,0 N

Table 1 Winding torques at the transfer ribbon winders

1 1 1
A B C

2 2
3 3
4 4

Fig. 16 Measuring the winding torque at the transfer ribbon rewinder (left) and unwinder (right)

Danger!
Risk of death via electric shock!
X Before opening the housing cover, disconnect the device from the mains supply and wait at least one
minute until the power supply unit has discharged.

1. Unplug the printer from the electrical outlet.

2. Remove the rear cover.
3. Remove the transfer ribbon from the printer.
4. Attach the test collar (3) to the winder (4).
5. Turn the knurled nut counterclockwise to clamp the test collar.
6. Wind the cord attached to the test collar around the test collar several times.
7. Secure spring scale [10 N] (1) at the end of the cord.
8. Move the spring scale upward vertically until the winder begins turning.
9. Hold the drive belt in place during the measurement. Otherwise, the measurement is not accurate.
10. Allow the cord to unwind from the test collar at least one full turn and read the pulling force F on the spring scale
at the same time.
11. If the winding torque differs from the set value, it must be adjusted  4.1.2 on page 23.
22 4 Adjustments 22
Internal Rewinder

Measurement of the winding torque at the internal rewinder occurs by determining the pulling forces with a cord
wrapped around the rewinder.
The physical relation between the torque and the pulling force is:
F= M / r
F: Pulling force [N],
M: Winding torque [Ncm],
r: Radius of the rewinder (38 mm)
The set values for the winding torque and the resulting pulling force at the rewinder are:

Winder Measurement Direction of rotation Printer Winding torque M Pulling force F

Internal rewinder A against winding direction all 28 - 32 Ncm 14 - 16 N
B in winding direction all 8 - 12 Ncm 4-6N

Table 2 Winding torques at the internal rewinder

Danger!
Risk of death via electric shock!
X Before opening the housing cover, disconnect the device from the mains supply and wait at least one
minute until the power supply unit has discharged.

1. Unplug the printer from the electrical outlet.

2. Remove the rear cover.
3. Remove the labels from the printer.
1 1 4. Push the cord (2) under a bracket (3) of the internal
rewinder (4) and wind it around the rewinder.
5. Secure spring scale [25 N] (1) at the end of the cord.
A B 6. Move the spring scale upward vertically until the
winder begins turning.
If the drive belt at the rewinder is also moving, hold
it in place during the measurement. Otherwise, the
measurement is not accurate.
7. Allow the cord to unwind from the rewinder at least
one full turn and read the pulling force F on the
spring scale at the same time.
2 8. If the winding torque differs from the set value, it
must be adjusted  4.1.2 on page 23.
3
4

Fig. 17 Winding torques at the internal rewinder

4 Adjustments 23
4.1.2 Adjusting the Winding Torques
The winding torque of a winder can be changed at the knurled ring of the respective slipping clutch. The numbers on
the knurled ring stand for the value of the winding torque:
• 1: Lowest winding torque
• 7: Highest winding torque
The current value is indicated by the number located at the positions of the two locking tabs.

Danger!
Risk of death via electric shock!
X Before opening the housing cover, disconnect the device from the mains supply and wait at least one
minute until the power supply unit has discharged.

1. Unplug the printer from the electrical outlet.

2. Remove the rear cover.
3. Press the knurled ring (1) of the slipping clutch
toward the housing wall.
The lock (2) of the knurled ring is released.
4. Turn the knurled ring while pushing it and release it
in the desired position.
5. Ensure that the tabs of the lock are located
completely in the grooves of the setting value.
6. Measure the winding torque again and compare it to
the set value.
Ribbon winders  page 21
Internal rewinder  page 22
7. Repeat the adjustment until the measured winding
torque is within the tolerance range. Is it not possible
change the slipping clutch  3.4 on page 13.
8. Mount the rear cover.
1 2

Fig. 18 Adjusting the winding torque

24 4 Adjustments 24
4.2 Adjusting the Printing Mechanism
Major adjustment of the printing mechanism beyond format-based settings is only required if the printhead assembly
has been removed or parts in this area have been replaced. Excluded from this is the replacement of the printhead,
after which readjustment is generally not required.
The following print quality imperfections may indicate maladjustment of the printing mechanism:
• Print image too light
• Print image is spotty
• Print image lighter on one side
• Horizontal lines not parallel to the horizontal label edges
• Clear lateral drift of the transfer ribbon

i Note!
Print image errors can also arise from wrinkling of the transfer ribbon.
X Check the transfer ribbon feed path and the head locking system for correct adjustment before making
adjustments to the printing mechanism  Operator's Manual.

Adjustment of the printing mechanism comprises the following procedures in the order specified:
1. Prepare the label printer for adjustment  4.2.1 on page 24.
2. Adjust the position of the printhead  4.2.2 on page 25.
3. Adjust the printhead pressure  4.2.3 on page 27.
4. Adjust the transfer ribbon feed path  4.2.4 on page 28.
5. Perform a final test  4.2.5 on page 28.

4.2.1 Preparing the Printer for Adjustment

1 1. Load transfer ribbon at the print unit to be adjusted

and labels which extend across the entire printing
2 width.
3
2. In the printer configuration, set the Print speed
parameter to 100 mm/s.
4 3. Move the transfer ribbon deflection to the central
position (1) with the screw (2).
4. Position the plungers (4) in such a way that the
adjustment screws are accessible through the holes
5 (3) of the square axis.
5. Loosen the screw (5) for the printhead bowing with
an Allen key (1.5 mm) and turn it counterclockwise
until turning becomes perceptibly easier. This should
occur after a maximum of a half a rotation.
6. Continue with the adjustment of the printhead
position  4.2.2 on page 25.

Fig. 19 Preparing the printer for adjustment

4 Adjustments 25
4.2.2 Adjusting the Printhead Position
In order to achieve the best possible print image the following printhead settings are necessary:
• Set the parallelism of horizontal lines with the edge of the label.
• Align the heating line with the highest point of the print roller. Density of the print image is the greatest at this
point.

Adjustment at SQUIX 2, SQUIX 4, SQUIX 6.3

! Attention!
Risk of damage.
Attempting to adjust the printhead when the fixing screws (1) are tight can lead to defects at the printhead
assembly.
X Always loosen the fixing screws (1) before adjusting the printhead.

1 2 3 4

Fig. 20 Adjusting the printhead position SQUIX 2, SQUIX 4, SQUIX 6.3

i Note!
X Open and close the printhead after each step of the adjustment.

1. Loosen the screw (1) about a quarter turn.

2. Align the mark (2) on the carrier plate to the pointer (4) in the printhead carriage by turning the screw (2).
3. Check the printhead alignment with the test function Test grid ( Configuration Manual) or a similar pattern.
4. If horizontal lines are not parallel to the label edges, adjust the parallelism with the screw (2).
5. Tighten the screw (1).
6. Set the best possible image quality by turning the eccentric (5).
Differences in the density between the two sides are still permissible.
7. Continue with the adjustment of the printhead pressure  4.2.3 on page 27.
26 4 Adjustments 26
Adjustment at SQUIX 8.3

! Attention!
Risk of damage.
Attempting to adjust the printhead when the fixing screws (2) are tight can lead to defects at the printhead
assembly.
X Always loosen the fixing screws (2) before adjusting the printhead.

1a 2a 1b 2b 3
Fig. 21 Adjusting the printhead position SQUIX 8.3

i Note!
X Open and close the printhead after each step of the adjustment.

1. Loosen the screws (2) about a quarter turn.

2. Check the printhead alignment with the test function Test grid ( Configuration Manual) or a similar pattern.
3. If horizontal lines are not parallel to the label edges, adjust the parallelism with the screws (1).
- Screw (1a) effects the inner half of the printhead, and screw (1b) the outer half.
- Turning clockwise moves the printhead backward.
4. Set the best possible image quality by maintaining parallelism via turning the screws (1a) and (1b) in an alter-
nating fashion.
5. Tighten the screws (2).
6. With the best setting of the screws (1) try to improve the image quality by turning the eccentric (3).
Differences in the density between the two sides are still permissible.
7. Continue with the adjustment of the printhead pressure  4.2.3 on page 27.
4 Adjustments 27
4.2.3 Adjusting the Printhead Pressure
The printhead pressure can be changed with the screws (1a) and (1b) at the inside and outside of the printhead.
Increasing the printhead pressure leads to an improvement of the print image density on the corresponding side and
to a shifting of the ribbon feed path to the other side.

1a

1b

Fig. 22 Adjusting the printhead pressure

1. Turn the adjustment screws (1a, 1b) counterclockwise until turning becomes perceptibly easy.
2. Reduce the Heat level in the printer configuration until the print image is only barely recognizable. Under these
conditions, inaccuracies become clearly visible during adjustment.
3. Create print samples with the test function Test grid ( Configuration Manual) or a similar print pattern.
4. Adjust the adjustment screw (1a or 1b) clockwise in small increments on the side with the weaker print image until
the print image is even across the entire width.
5. Set the original Heat level in the printer configuration.
6. Continue with setting of the transfer ribbon feed path  4.2.4 on page 28.
28 4 Adjustments 28
4.2.4 Adjusting the Transfer Ribbon Feed Path
You can adjust the transfer ribbon feed path by changing the head contact pressure and adjusting the transfer ribbon
deflection (3). Increasing the head contact pressure with the screws (2a) and (2b) shifts the ribbon feed path in the
corresponding direction. The skew of the transfer ribbon deflection is used to suppress wrinkles in the transfer ribbon
feed path. Wrinkles which cannot be remedied with the skew of the transfer ribbon deflection can be suppressed by
bowing the printhead.

! Attention!
The printhead assembly can be damaged when bowing the printhead.
Turning the adjustment screw (4) too hard can cause damage to the printhead assembly.
X As soon as you perceive clear resistance when turning the adjustment screw (4), you may only continue
turning the screw in very small increments, but no more than one eighth of a turn.
X Only turn the adjustment screw (4) as far as is absolutely necessary.

1. Check the transfer ribbon feed path.

The wound up ribbon should be the same distance
from the disk of the winder as the supply roll is from
the disk of the supply hub.
1
2. If the ribbon runs outward, turn screw (2a), or if the
2a
ribbon runs inward, turn screw (2b) clockwise in
3 small increments.
Wait until the ribbon feed path has stabilized after
each step of the adjustment.
3. Check the ribbon feed path for wrinkles.
2b 4. If wrinkles arise on the inside, turn the screw (1)
4 counterclockwise. If wrinkles arise on the outside,
turn the screw (1) clockwise.
5. If the wrinkles cannot be remedied (e.g. wrinkles in
the center), turn the adjustment screw (4) clockwise
with extreme care using an Allen key (1.5 mm) and
observe the ribbon feed path.
When the adjustment screw (4) is tightened, the
printhead is bent downward slightly in the center. It is
possible that a slight lightening at the edge areas of
the print image could occur here.
6. If bowing is not necessary, turn the screw (4)
clockwise until the screw is just barely clamping.
7. When the transfer ribbon feed path is set, continue
with the final test.
Fig. 23 Adjusting the transfer ribbon feed path

4.2.5 Final Test

X Recheck the setting with the test function Test grid ( Configuration Manual) or a similar print pattern.
When using standard cab media, the test printout must show lines with sharp contours and black areas without any
parts missing.
4 Adjustments 29
4.3 Adjusting the Belt Tension at the Main Drive Motor

Danger!
Risk of death via electric shock!
X Before opening the housing cover, disconnect the device from the mains supply and wait at least one
minute until the power supply unit has discharged.

2 3

Fig. 24 Adjusting the belt tension

1. Unplug the printer from the electrical outlet.

2. Remove the rear cover.
3. Loosen the three fixing screws (1) of the motor (2).
4. Swivel the motor (2) in such a way that the toothed belt (3) is tensioned tightly and tighten the fixing screws (1) in
this position of the motor.
30 5 Troubleshooting and Error Treatment 30
5.1 Failure of Device Functions

Functional error Possible remedy

Medium is not transported
No print image with medium
transport
No display function
Communication via an interface
is not functioning
A peripheral device is not
functioning
Check electrical connections between PCB CPU and motor
Check drive mechanism
Replace the PCB CPU
Replace the motor
Check plug connections at the printhead
Examine printhead cable for damage and replace if necessary
Replace the printhead
Replace the PCB CPU
Check cable connection between PCB CPU and control panel
Replace the control panel
Replace the PCB CPU
Check whether the interface configurations of the printer and computer match
For an Ethernet connection, check the validity of the IP address and the subnet
mask
Check the interface cable and replace it if necessary
If all functionality of the interface has been lost, replace the PCB CPU
Check whether the peripheral device is activated via programming
Check the USB cable of the peripheral device and replace it if necessary
Check the peripheral device
Replace the PCB CPU

Table 3 Failure of device functions

5.2 Permanent Hardware Faults

Error message Cause Fault recovery

Printhead thermistor broken Thermistor at the printhead defective Replace the printhead
Voltage error
VBAT Voltage of the battery on the PCB Replace the PCB CPU
CPU is too low
24 V 24 V too low Check voltage at measurement point +24V
 Fig. 21 on page 32:
• Voltage too low:
Replace the power supply unit
• Voltage is correct:
Replace the PCB CPU
24 V TPH 24 V for the printhead too low Check voltage at measurement point +24V TPH
 Fig. 21 on page 32:
• Voltage too low:
Replace the power supply unit
• Voltage is correct:
Replace the PCB CPU

Table 4 Hardware faults

6 Block Diagram 31

Printer No.1 Printer No.2

SQUIX 4...P 5977331 SQUIX 4/300... 5977444
SQUIX 4...T 5952598 SQUIX 4/600... 5977380
SQUIX 6.3...P 5977331 SQUIX 4.3/200... 5977382
SQUIX 8.3...P 5977331 SQUIX 4.3/300... 5977383
SQUIX 6.3/200... 5977386
SQUIX 6.3/300... 5977387
SQUIX 8.3/300... 5987351

Fig. 25 Block diagram

32 7 Layout Diagram PCB CPU 32

B1
B2 Measuring points at CON9:
#FD1
1 TOP10R117
C116 R71

R159
R150 C296

V11
R151

R6
GND

C148
C269R152
C262 C266

C287 R41 R44

WP
R116

CON17
N3
R140 R142
C179 C157
GND

1
C175 C155 C163
C290 C295R158

C275
C173
P5 P6 P7 P8

C178R305 C166 C176 C174

T T

L27
C291 C292
C274
+24V

C164 R32 C158 C162

C159 R304C156 C160 C161

R R
P P

1
N N

C177
M M L26

R34

L33
L

R130
L
K K

N5
D3 J
H D2 J
H L85

C172 C167
+VMOT (+24V)

C303
G G R55
CON1

F F R54

C348 C351
P1 P2 CD P3 P4

E E
R100 R101 C223
C224
L66

C152 C154
D D

C165
C168C170
C171
C C
L73

R66
B B
A A R47 L83
R48 R72 L84
98 7 321 987 32 1 C301
C169 C153
L39

CON12
R572
R573
R574
R575

C17
L36

R30
R132

R131
Measuring points on the PCB:
25 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1

R568
R569
R570
R571
AE
AE L43
P9

AD AD
GND

AC AC
AB AB
L48

R45
R42
C299
AA AA
Y Y
C222 R96

R227
R166
C225
R139
W W

C232 R85 C209 R160

V
U
T
R
V
U
T
R R280
L49

L50
TOP2 +24V
C246 C259

P P
L28
D1
N4

R123 N N
D5 U8 C280
1bot
1top

1
2
M M
C293 R125 R136

L24 R163
L
K
L
K R121
TOP3 +5V

R126
J J C276
H H
R213 G G C279
CON3

C335 F F R111 R97 R102

1

R215 E E

L80
TOP25 +24V TPH

CON11
D D
C342

R19

H1
V7
C66
C C C278
U2

B B
R172 R134
R219 A
V15

A
C300 C322

F2
R220
H6 H5 H4 25 1

K
24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2
R29 R303 R171 R254
2 C323
C339 1
TOP26 +VMOT (+24V)
R268
C151

G2
C150

C77
R255
L29
C338
R209

C264

R256
3 4

R137
2 1
L72
C235 C245
G6
K
K
K
R300

R299

R298
C340
C343
C344

L93

1
2
C341

L30 R253
3 4

C270
C113

1
V14
C221
C219

C220

C181
L14

F1
TOP17
LEDs on the PCB:
D4

B6
C347 L1
C183
CON4

C182 TOP23 L68

C230
L25 R567 C180 TOP18 C346 L3
R247 TOP24 L67
L42 R245 TOP19 C345 L6
C231

C242 TOP16 C350 L18

1

U3 TOP8 TOP20 C312 L9

R78 TOP5 TOP11 TOP9

TOP12
TOP7 C327 R566
TOP15
TOP21
TOP13
C349
C311
C309
L17
L10
L15
H1 +3,3V
C252 D13 R119 TOP22
R236
C302

R4
R5

C310 L12
C237
C211 C304
C213R237

R120 TOP14 C271 L16

TOP6
C210 L13 C212

TOP25 L90

H7 LED FPGA

CON10
L87
K1 A1
Gn

R270
R64

R63
R62
R73
1

R84
C214 C267
on during start
C313
C268

R24

L2
C215

R294

C272

D14 V24
C2
CON2

C207

1 V17
U4

C216 C196

procedure
C112
C199
C206

C5 R141 C9 R59 R60

C352

C283 R68 R89

C208 R1
C217
U1

C1
C186

D15 V25
A2 K2

R76

blinking after start

R61
R65

C4 L4 TOP4
Ye

C285 1
C3 R169 C185 R87 R88
R295
R108
R109

R70
C263 C314
C265 C320

C258
C260
C261

R25

procedure
R20
V18
R323

C277

V3 V19
R36
R27

C240 C241 C187

L5
R155

R77
C308
C307
R69
R58
R56

C42
R99

1
2
Buchse

V20

TOP3 C8
H7

+
C201

R98

R301

C10
C11

R37
C288
C325

L31 L32 TOP1

C193
14
C203

L20 N2
C286 C391

C192 C234 V12

U7
CON5

L34 C324
CON9

C321 R11 R3 R2
C194 R21
C6
C282

R33
C13

L35
+
L21 C198 C200
N1

C73
R26 R23

C202
1

C12
G
A
C
E

L37
L
J
M
B
D

H
K

P
F

C16
L38 TOP2 C72
C15 R168
C14 R122 C27
TOP26
B5
+
1

R107
R31

V10
C289
C297
N6
C204

C26
1

V9
C243 C239
C114
C197

R35

CON8

R170
V21
L52 C255
L40 C256

C205 C28
L59
L61 L62
V2

V1

R22 L23
L75 R74

#FD3
C184

L60
L58
L57
L56
L53

L89

L51
L64
R75

L74
L71
L70
L69

1 L63
B4 E1
2 B3
C149

X1 V13
CON7
1
1
#FD2

Fig. 26 Layout diagram PCB CPU

8 Index 33
B T
Belt tension........................................29 Test collar..........................................20
Block diagram....................................31 Tools....................................................8
Brake.................................................14 Torque.........................................20, 22
C Transfer ribbon feed path..................28

CPU...................................................16 U

E Unwinder...........................................21

Error treatment..................................30 V

F Voltages, exposed...............................6

Failure of device functions.................30 W

G Winding torque
Adjustment...................................23
General safety instructions..................5 Internal rewinder..........................22
Greasing............................................19 Measurement...............................20
Ribbon winders............................21
H
Hardware faults.................................30
I
Important information..........................4
L
Label sensor replacement.................15
Layout diagram PCB CPU.................31
M
Maintenance work...............................6
P
PCB CPU replacement......................16
Power supply replacement................17
Power supply unit..............................17
Printhead position..............................25
Printhead pressure............................27
Printhead replacement........................8
Print image........................................24
Printing mechanism...........................24
Print roller replacement.....................12
Protective devices...............................5
R
Rewind assist roller replacement......12
Rewinder.....................................21, 22
S
Slipping clutches
Adjustment...................................23
Replacement................................13