4/20/24, 5:30 PM Your Case

Seller Help E US Rehan Amin

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CaseNumber: 06840799 Open (Attachment - 8)

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Rehan Amin April 20, 2024 12:57 PM

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Return address proof.jpeg
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Walmart Marketplace Support April 20, 2024 12:53 PM

https://sellerhelp.walmart.com/s/cases?casenumber=06840799 1/7
4/20/24, 5:30 PM Your Case

Hello Rehan Amin,

Seller Help US Rehan Amin

Thank you for contacting Walmart.com Seller Support!

Home We received
Guides your request
My Cases
and yourFAQs Support BeSeller
case # is 06840799. on theCenter
lookout forDeveloper
an Center

email from one of our support specialists who will be happy to research your inquiry
and assist you within the next 72 business hours.

In the meantime you can always continue to add more information by viewing your
case information https://sellerhelp.walmart.com/seller/s/cases?
casenumber=06840799 (https://sellerhelp.walmart.com/seller/s/cases?
casenumber=06840799).
In the meantime, please try searching our help articles by clicking here
(https://sellerhelp.walmart.com/seller/s/).

Thank you for your partnership,

Walmart.com Seller Support

For reference your case details are below:

Dear Walmart Seller Support Team,

I am writing to appeal the recent suspension of my seller account on Walmart

Marketplace due to an issue with the return center address provided, specifically at
1740 Jade Pl Tracy, CA 95377. I fully understand the importance of maintaining
accurate information on the platform and assure you that addressing this matter
promptly is my top priority.

Upon reviewing the suspension notice, I immediately investigated the situation and
discovered that the address in question was indeed inaccurate. It appears to have
been a clerical error made during the setup process, and I sincerely apologize for any
inconvenience or confusion it may have caused.

To rectify this issue and ensure compliance with Walmart's policies, I have taken the
following actions:

Verification of Return Center Address: I have checked the return center address to
reflect the accurate location. The correct and updated return address is

https://sellerhelp.walmart.com/s/cases?casenumber=06840799 2/7
4/20/24, 5:30 PM Your Case

1740 Jade Pl
Tracy CA 95377
Seller Help US Rehan Amin

This is the correct address and will remain the return address
Home Guides My Cases FAQs Support Seller Center Developer Center

Verification of Address Accuracy: I have thoroughly verified the accuracy of the

updated address to ensure it meets Walmart's standards and guidelines.

Internal Review Procedures: I have implemented stricter internal review procedures

to prevent similar errors from occurring in the future. This includes double-checking all
information entered during account setup and regular audits of account details.

Commitment to Customer Satisfaction: I remain committed to providing exceptional

service to Walmart customers. I understand the importance of efficient return
processes and am dedicated to resolving any issues promptly and professionally.

I sincerely apologize for any inconvenience this oversight may have caused to
Walmart, its customers, and fellow marketplace sellers. I assure you that I have taken
immediate steps to rectify the situation and prevent recurrence in the future.

I kindly request that you reconsider the suspension of my seller account and grant
reinstatement at your earliest convenience. I am fully committed to complying with all
Walmart Marketplace policies and regulations and look forward to continuing to serve
as a trusted seller on your platform.

Thank you for your attention to this matter, and I appreciate your understanding and
support.

Sincerely,
Espoir champs llc
Partner-ID 10001496549
Subject line: Appealing account suspension

https://sellerhelp.walmart.com/s/cases?casenumber=06840799 3/7
4/20/24, 5:30 PM Your Case

Please provide description of the issue: Dear Walmart Seller Support Team,

Seller Help US Rehan Amin

I am writing to appeal the recent suspension of my seller account on Walmart Marketplace due to
an issue with the return center address provided, specifically at 1740 Jade Pl Tracy, CA 95377. I
Home fully understand
Guides the importance
My Cases of maintaining
FAQs accurate informationSeller
Support on theCenter
platform andDeveloper
assure Center
you that addressing this matter promptly is my top priority.

Upon reviewing the suspension notice, I immediately investigated the situation and discovered that
the address in question was indeed inaccurate. It appears to have been a clerical error made
during the setup process, and I sincerely apologize for any inconvenience or confusion it may have
caused.

To rectify this issue and ensure compliance with Walmart's policies, I have taken the following
actions:

Verification of Return Center Address: I have checked the return center address to reflect the
accurate location. The correct and updated return address is
1740 Jade Pl
Tracy CA 95377

This is the correct address and will remain the return address

Verification of Address Accuracy: I have thoroughly verified the accuracy of the updated address to
ensure it meets Walmart's standards and guidelines.

Internal Review Procedures: I have implemented stricter internal review procedures to prevent
similar errors from occurring in the future. This includes double-checking all information entered
during account setup and regular audits of account details.

Commitment to Customer Satisfaction: I remain committed to providing exceptional service to

Walmart customers. I understand the importance of efficient return processes and am dedicated to
resolving any issues promptly and professionally.

I sincerely apologize for any inconvenience this oversight may have caused to Walmart, its
customers, and fellow marketplace sellers. I assure you that I have taken immediate steps to
rectify the situation and prevent recurrence in the future.

I kindly request that you reconsider the suspension of my seller account and grant reinstatement at
your earliest convenience. I am fully committed to complying with all Walmart Marketplace policies
and regulations and look forward to continuing to serve as a trusted seller on your platform.

Thank you for your attention to this matter, and I appreciate your understanding and support.

Sincerely,
Espoir champs llc
Partner-ID 10001496549

https://sellerhelp.walmart.com/s/cases?casenumber=06840799 4/7
4/20/24, 5:30 PM Your Case

L2 Reason Code: Invalid Return Center Address

What is the correct return center address for your account?: Here is our address which is
Seller Help US Rehan Amin
valid and we have received Returns successfully at this address. 1740 Jade Pl Tracy, CA 95377
Is this an international address?: No
Home Is thisGuides
a residential My
address?:
Cases Yes FAQs Support Seller Center Developer Center
Is it a PO box?: No
I understand and accept: Yes

Rehan Amin April 20, 2024 12:53 PM

Dear Walmart Seller Support Team,

I am writing to appeal the recent suspension of my seller account on Walmart

Marketplace due to an issue with the return center address provided, specifically at 1740
Jade Pl Tracy, CA 95377. I fully understand the importance of maintaining accurate
information on the platform and assure you that addressing this matter promptly is my
top priority.

Upon reviewing the suspension notice, I immediately investigated the situation and
discovered that the address in question was indeed inaccurate. It appears to have been a
clerical error made during the setup process, and I sincerely apologize for any
inconvenience or confusion it may have caused.

To rectify this issue and ensure compliance with Walmart's policies, I have taken the
following actions:

Verification of Return Center Address: I have checked the return center address to
reflect the accurate location. The correct and updated return address is
1740 Jade Pl
Tracy CA 95377

This is the correct address and will remain the return address

Verification of Address Accuracy: I have thoroughly verified the accuracy of the updated
address to ensure it meets Walmart's standards and guidelines.
https://sellerhelp.walmart.com/s/cases?casenumber=06840799 5/7
4/20/24, 5:30 PM Your Case

Internal Review Procedures: I have implemented stricter internal review procedures to Amin
Seller Help US Rehan
prevent similar errors from occurring in the future. This includes double-checking all
information entered during account setup and regular audits of account details.
Home Guides My Cases FAQs Support Seller Center Developer Center

Commitment to Customer Satisfaction: I remain committed to providing exceptional

service to Walmart customers. I understand the importance of efficient return processes
and am dedicated to resolving any issues promptly and professionally.

I sincerely apologize for any inconvenience this oversight may have caused to Walmart,
its customers, and fellow marketplace sellers. I assure you that I have taken immediate
steps to rectify the situation and prevent recurrence in the future.

I kindly request that you reconsider the suspension of my seller account and grant
reinstatement at your earliest convenience. I am fully committed to complying with all
Walmart Marketplace policies and regulations and look forward to continuing to serve as
a trusted seller on your platform.

Thank you for your attention to this matter, and I appreciate your understanding and
support.

Sincerely,
Espoir champs llc
Partner-ID 10001496549

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4/20/24, 5:30 PM Your Case

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