SELF STUDY GUIDE

PSPMGT012
Facilitate knowledge management
1. ESTABLISH THE ORGANISATIONAL CONTEXT FOR KNOWLEDGE MANAGEMENT
1.1 IDENTIFY THE ORGANISATION’S HISTORY, CULTURE, FUNCTIONS, STRATEGIC DIRECTION,
PERFORMANCE AND KNOWLEDGE RESOURCES.
Website title: Policies, standards and frameworks for managing knowledge
Website link: https://apo.org.au/sites/default/files/resource-files/2009-12/apo-nid69084.pdf
Website title: The Cybersecurity Framework
Website link: https://www.youtube.com/watch?v=J9ToNuwmyF0

1.2 IDENTIFY ORGANISATIONAL STRATEGIES AND GOALS THAT MAY BE ASSISTED BY THE
DEVELOPMENT OF ORGANISATIONAL CAPABILITY IN KNOWLEDGE MANAGEMENT.
Website title: What is a Knowledge Management Strategy?
Website link: https://www.getguru.com/reference/knowledge-management-strategy#:~:text=A
%20knowledge%20management%20(KM)%20strategy,your%20organization%20and%20any
%20stakeholders.&text=Developing%20a%20clear%20and%20effective,and%20understanding%20of
%20knowledge%20management.
Website title: Knowledge Management Strategy
Website link: https://www.youtube.com/watch?v=h4ZcJZxjN1I

1.3 ASSESS THE CURRENT KNOWLEDGE MANAGEMENT POSITION OF THE ORGANISATION AND
DETERMINE THE STRENGTHS AND WEAKNESSES OF ITS KNOWLEDGE RESOURCES AND ACTIVITIES.
Website title: Knowledge Management Cycle, Processes, Strategies, and Best Practices
Website link: https://www.smartsheet.com/knowledge-management-101
Website title: Knowledge Management Cycle
Website link: https://www.youtube.com/watch?v=TfDdA_t19CQ

1.4 UNDERTAKE CONSULTATION WITH STAKEHOLDERS TO RAISE AND AWARENESS OF KNOWLEDGE

MANAGEMENT AND TO ESTABLISH GOALS FOR THE BUSINESS UNIT AND/OR THE ORGANISATION.
Website title: Stakeholder Research & Consultation: Keep Your Ears To The Ground
Website link: https://www.b2binternational.com/publications/stakeholder-research/
Website title: Stakeholder Engagement Tips: 5 Tips For Project Managers
Website link: https://www.youtube.com/watch?v=APc9S_8v7YY

1.5 IDENTIFY AND EXPLORE THE CULTURAL ASPECTS OF KNOWLEDGE AND KNOWLEDGE
MANAGEMENT IN THE CONTEXT OF THE ORGANISATIONAL ENVIRONMENT.
Website title: What Are Internal & External Environmental Factors That Affect Business
Website link: https://www.mageplaza.com/blog/what-are-internal-external-environmental-factors-that-
affect-business.html
Website title: The External Business Environment
Website link: https://www.youtube.com/watch?v=H8_W8tAEsfQ
2. DEVELOP CAPABILITY IN KNOWLEDGE MANAGEMENT

2.1 IDENTIFY AND PROMOTE THE BENEFITS OF KNOWLEDGE MANAGEMENT.

Website title: The benefits of adopting knowledge management tools and technologies in your business
Website link: https://document360.com/blog/benefits-of-knowledge-management/
Website title: Knowledge Management - In 5 minutes or less
Website link: https://www.youtube.com/watch?v=k3jo7oWzUUc

2.2 DEVELOP AND ALIGN KNOWLEDGE MANAGEMENT INITIATIVES WITH THE OVERALL
ORGANISATIONAL STRATEGY.
Website title: What is a Knowledge Management Strategy?
Website link: https://www.getguru.com/reference/knowledge-management-strategy

2.3 DEVELOP INITIATIVES TO BUILD LONG-TERM CAPABILITY IN KNOWLEDGE MANAGEMENT AND A

CULTURE OF SHARING KNOWLEDGE AND TO CREATE NEW KNOWLEDGE IN THE ORGANISATION.
Website title: Steps to Implementing a Knowledge Management Program at Your Organization
Website link: https://edge.siriuscom.com/strategy/8-steps-to-implementing-a-knowledge-management-
program-at-your-organization
Website title: How to implement knowledge management in an organisation
Website link: https://www.youtube.com/watch?v=yEAhqHsx_fo

2.4 BUILD MANAGEMENT AND STAKEHOLDER SUPPORT THROUGHOUT KNOWLEDGE MANAGEMENT

INITIATIVES TO ENSURE IMMEDIATE SUCCESSES ARE TRANSFORMED INTO ONGOING BENEFITS.
Website title: What Are the Knowledge Management Processes? Complete Guide
Website link: https://todayfounder.com/what-are-the-knowledge-management-processes-complete-
guide/
Website title: Knowledge management basics
Website link: https://www.youtube.com/watch?v=_dEkwRlyszo
3. FACILITATE KNOWLEDGE MANAGEMENT

3.1 FACILITATE METHODS FOR CREATING, DISCOVERING AND ACQUIRING KNOWLEDGE IN THE
BUSINESS UNIT.
Website title: Examples of Knowledge Discovery Systems
Website link: https://www.tlu.ee/~sirvir/Information%20and%20Knowledge%20Management/
Framework%20for%20IKM/examples_of_knowledge_discovery_systems.html
Website title: What is knowledge discovery?
Website link: https://www.youtube.com/watch?v=2RxdwZTH0SA

3.2 PROMOTE METHODS AND SYSTEMS FOR CAPTURING AND STORING KNOWLEDGE.
Website title: Top 12 Resource Management Best Practices
Website link: https://www.planview.com/resources/guide/resource-management-software/top-12-
resource-management-best-practices/
Website title: Ten Best Practice HR Tips
Website link: https://www.youtube.com/watch?v=WZfbrupIXV4

3.3 PROMOTE METHODS AND SYSTEMS FOR PRESENTING, DISTRIBUTING AND SHARING
KNOWLEDGE.
Website title: Steps to Implementing a Knowledge Management Program at Your Organisation
Website link: https://edge.siriuscom.com/strategy/8-steps-to-implementing-a-knowledge-management-
program-at-your-organization
Website title: How to implement knowledge management in an organisation
Website link: https://www.youtube.com/watch?v=yEAhqHsx_fo

3.4 FACILITATE ACTIVITIES FOR REVISING AND DISPOSING OF KNOWLEDGE.

Website title: Practical Techniques to Improve Knowledge Management
Website link: https://www.callcentrehelper.com/techniques-improve-knowledge-management-
145663.htm?CMP=SOC-ORG-NEWVOICEMEDIA-TW-NATIVE-CONTACTCENTER-OTHER&linkId=73918336
Website title: Best Practice Knowledge Management
Website link: https://www.youtube.com/watch?v=7o_7I-77dEg
4. INTEGRATE ASPECTS OF KNOWLEDGE MANAGEMENT WITH INFORMATION
MANAGEMENT

4.1 INTEGRATE PROCESSES FOR THE MANAGEMENT OF EXPLICIT KNOWLEDGE WITH THE
ORGANISATION’S INFORMATION MANAGEMENT SYSTEMS.
Website title: The Privacy Act
Website link: https://www.oaic.gov.au/privacy/the-privacy-act/
Website title: Privacy Law in Australia
Website link: https://www.youtube.com/watch?v=MQc-UjE560A

4.2 RECORD AND STORE EXPLICIT KNOWLEDGE.

Website title: GUIDE TO MARKET RESEARCH AND UNDERSTANDING CONSUMER BEHAVIOR
Website link: https://onlinebusiness.northeastern.edu/master-of-business-administration-mba/
knowledge/guide-to-market-research-and-understanding-consumer-behavior/
Website title: Understanding consumer behaviour, from the inside out
Website link: https://www.youtube.com/watch?v=XowaDm1GEVk

4.3 FACILITATE STRUCTURING, MAINTAINING AND LINKING OF EXPLICIT KNOWLEDGE TO RELATED

ORGANISATIONAL INFORMATION.
Website title: What is KM? Knowledge Management Explained
Website link: https://www.kmworld.com/About/What_is_Knowledge_Management
Website title: Introduction to Knowledge Management: KM Essentials
Website link: https://www.youtube.com/watch?v=sVtMC3GkMr0

4.4 MANAGE KNOWLEDGE AND INFORMATION TO IMPROVE THEIR INTEGRATION AND USE TO MEET
BUSINESS UNIT GOALS.
Website title: Knowledge Management into your Business Processes?
Website link: https://www.hydra.cloud/en/resources/blog/integrating-knowledge-management-into-
business-processes
Website title: KNOWLEDGE MANAGEMENT AND INNOVATION
Website link: https://www.youtube.com/watch?v=DNUwZctwwhw&t=457s