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ServiceNow Interview Questions and Answers
ServiceNow Interview Questions and Answers
ServiceNow Interview Questions and Answers
Q) What is a row?
A) A record is a row
Q) What is a column?
A) A field is a column
Q) What do incident, problem and change have in common?
A) They save to the task table
Q) What is a CI?
A) A CI is tangible and intangible
Q) What is BSM?
A) Business Service Management BSM map graphically displays the configuration items, CI,
that support a business service.
Q) What is a tool that will autopopulate the CMDB about your windows computer?
A) Help the Helpdesk
Q) What is a record producer?
A) A specific type of catalog item that allows end users to create task based records such as
incident from the service catalog
Q) Does ESS have a role?
A) ESS does not have a role
Q) When you open a service catalog and click the Order button what gets created?
A) REQ>RITM>TASK
Q) What is a select box, single line text, reference, check box, multiple choice?
A) variable
Q) What is ran on the client side and what is ran on the server side?
A) UI Policy/Client Script is Client Side and Business Rule/Data Policy is Server Side
Q) How can you set a read-only field?
A) UI Policy
Q) What controls enable admins to set mandatory and read only states for fields and can be
used to enforce data consistence across applications?
A) Data policy
Q) What is a business rule?
A) A piece of JavaScript configured to run when a record is displayed, inserted, updated,
deleted or when a table is queried. It can be set to run before or after the database action has
occurred.
Q) What are update sets?
A) Customizations that can be moved from 1 instance to another
Q) How do you limit file attachments?
A) Security>System Security
Q) What is a security rule at the row and column level that is executed when attempting to
access a ServiceNow table?
A) ACL-Access Control List
Q) What has conditions,scripts and roles and can limit security?
A) ACL-Access Control List
Q) What is the Duration of the elevated role?
A) Current Session