Iphone 13 Repair Manual

iPhone 13 Repair
Manual
Contents
iPhone Introduction
This manual includes technical instructions for replacing genuine
Apple parts in iPhone and is intended for individual technicians with
the knowledge, experience, and tools required to repair electronic
devices.
Important
 Read the entire manual first. If you’re not comfortable performing
the repairs as instructed in this manual, don’t proceed.
 Always use the latest version of this manual available
at support.apple.com/en_US/manuals/iphone.
Warning
Failure to follow the repair instructions or to use genuine Apple
parts or proper tools may cause fire or other safety issues and lead
to personal injury or death.
Caution
Failure to follow the repair instructions or to use genuine Apple
parts or proper tools may damage the iPhone, parts, or other
property, or compromise the device’s functionality or water
resistance.
Warranty information
Damage caused by repairs performed outside of Apple or the Apple
Authorized Service Provider network is not covered by Apple’s
warranty or AppleCare plans. Such damage may cause future
repairs to be subject to out-of-warranty costs or render the device
ineligible for future repairs by Apple or Apple Authorized Service
Providers.
Tools and parts

Hardware tools
Apple tools are designed to apply the appropriate heat, force, and
torque during repairs, and to withstand high-volume professional
use.
 The heated display removal fixture softens adhesive to allow
separation of the display from the enclosure. The fixture is used
with a heated display pocket designed for the device’s specific
dimensions.
 The display press applies the appropriate amount of pressure to
secure new adhesive during display installation. The display press
is used with a repair tray and display adhesive press plate
designed for the device’s specific dimensions.
 The battery press applies the appropriate amount of pressure to
secure new adhesive during battery installation. The battery
press is used with a repair tray designed for the device’s specific
dimensions.
Ordering tools and parts

You can learn how to order genuine Apple parts and tools
at support.apple.com/self-service-repair. During the purchase
process, enter the manual ID located at the bottom of the Contents
page to indicate that you’ve read this manual in its entirety and
agree that you have the knowledge and experience to perform your
intended repair.
Software tools
A System Configuration step may be required at the end of your
repair. System Configuration is a postrepair software tool that
completes the repair for genuine Apple parts. Running System
Configuration has a number of purposes that vary based on the part
replaced.
TrueDepth Camera Configuration is used after a TrueDepth camera

repair.
What System Why it's important

Configuration
does
Transfers factory Certain parts like displays, cameras, and

calibration values ambient light sensors have calibration
values that are customized to each
individual part during manufacturing.
Transferring these values ensures
maximum performance and quality after a
repair.
Links Secure After repair of a logic board or a biometric

Enclave and authentication part (Touch ID or Face
biometric ID ), linking the biometric sensors to the
authentication Secure Enclave on the logic board is
parts required to ensure device security.
Ensures repair After a hardware repair, software checks

integrity are performed to ensure repair integrity.
Repair integrity means that a genuine
Apple part has been correctly installed.
Assigns wireless To comply with regional communications

region regulations, a wireless region must be
assigned to your logic board.
Updates firmware Keeping firmware up to date ensures that

the device has all the latest security and
performance features.
System Configuration requirements

The minimum requirements for System Configuration include:
 The latest version of iOS—not a beta version—on the iPhone
 A strong Wi-Fi network capable of 1.0 Mbps download and upload
speeds, with less than 400 ms latency and less than 2% packet
loss. Estimated data usage to run System Configuration is 6–22
MB.
If the TrueDepth camera is replaced, System Configuration also

requires:
 A Mac with the latest version of Apple Service Utility installed.
You’ll also need to install iPhone Repair – TrueDepth Camera
resources, located in the Apple Service Utility Resources window.
 Internet access for the Mac
 A Lightning cable for iPhone 14 and earlier or a USB-C charge
cable for iPhone 15
How to initiate System Configuration

Depending on the part replaced, you will initiate System
Configuration through one of the following two methods:
 Put the device into diagnostics mode. Tap Start Session and
follow the onscreen prompts.
or
 Contact the online store where you purchased genuine Apple
parts. See support.apple.com/self-service-repair.
See the individual repair sections of this manual for more

information.
Alerts
Failure to follow alerts could result in fire, injury, data loss, or
damage to the device, parts, or other property.
Warning Instructions for reducing risk of

personal injury
Caution Instructions for reducing risk of data

loss or device hardware damage
Importa Supplemental information for

successfully completing procedures;
nt
neither a Warning nor a Caution
Safety
iPhone Battery Safety
Warning
 This device contains a built-in lithium-ion rechargeable battery
with soft battery cells. Battery safety is the number one concern
when repairing a device with a built-in lithium-ion battery.
 Only technicians with the knowledge, experience, and tools
required to repair electronic devices should replace a battery.
 Improper battery replacement, improper handling of parts, failure
to discharge the battery before repair, or failure to follow the
provided instructions could cause battery overheating, swelling,
venting, leaking, or a battery thermal event. These events could
result in fire, injury, death, data loss, or damage to the device,
parts, or other property.
 To avoid these potentially harmful events, follow the battery
safety guidelines and work in a safety-focused workspace with
the tools listed below. It’s important to be prepared for all
possible outcomes.
How to set up a workspace

for battery safety
Tools
 Clean, dry, untreated sand (8–10 cups)
 Sand container (wide-mouthed, quick pour, nonbreakable plastic
container with a flip-top lid)
 Heat-resistant gloves
 Safety glasses with side shields
 ESD-safe cleaning solution
Workspaces used to repair Apple devices should meet the following
criteria:
 Nonflammable and electrostatic discharge (ESD)-safe work bench
 At least 2 feet away from paper and other combustible materials
 Sand container within reach (2 feet) on both sides of the
workspace, not above the workspace
 Adequate ventilation
How to handle a battery

thermal event
Warning
A battery thermal event is a rapid chemical chain reaction that
occurs inside a battery cell. The energy stored in the battery is
released suddenly, which can cause outgassing and fire. A battery
thermal event can be triggered by physical damage to the battery,
improper replacement or repair, or temperatures outside the
battery’s operating range.
Act immediately if you notice any of the following signs of a battery

thermal event:
 The lithium-ion battery or a device that contains one begins to
smoke or emit sparks or soot.
 The battery pouch suddenly and quickly puffs out.
 The lithium-ion battery or a device that contains one begins to
emit hissing or popping sounds.
Do smother the battery or device immediately with plenty of clean,

dry sand. Dump the sand all at once. Timing is critical — the faster
you pour all the sand, the sooner the reaction will be contained.
Do contact local fire authorities if further assistance is needed.

Do leave the room for 30 minutes after the reaction is contained.
Ventilate the area. Don’t return until the area is clear of smoke.
Do wait 30 minutes before touching the device. Wear the heat-

resistant gloves and safety glasses with side shields to remove the
device from the sand.
Do wipe the affected area with water first. Then wipe the area with
an ESD-safe cleaning solution.
Do dispose of the damaged battery or device (including any debris

removed from the sand) according to local environmental laws and
guidelines.
How to handle batteries
Warning
Fully discharge the battery before you begin a repair. A discharged
battery is less susceptible to a battery thermal event. If you can’t
determine the battery level, don’t repair the device.
Perform the following steps to discharge the battery:

 Disconnect all external cables.
 Remove all cases and covers.
 Turn on the flashlight from the Lock Screen, in Control Center, or
by asking Siri. Wait until the device has turned off and the
flashlight is no longer illuminated.
o Caution: The flashlight produces heat. Keep the iPhone in

a well-ventilated area while the flashlight is illuminated.
Best Practices
 To avoid noxious fumes or a battery thermal event, don’t
puncture, strike, or crush a lithium-ion battery or a device that
contains one.
 Keep your workspace clear of foreign objects and sharp
materials.
 Be careful when using sharp tools near the battery.
 Don’t leave loose screws, extra screws, or small parts inside the
device.
 Don’t use tools that conduct electricity.
 Don’t throw or drop the battery.
 Don’t expose the battery to excessive heat or sunlight, or
temperatures outside the battery’s operating range.
 Handle and dispose of waste batteries in accordance with local
laws and regulations.
iPhone Broken Glass

Safety
Warning
iPhone displays and some back covers are made of glass. The glass
could break if the iPhone is dropped on a hard surface, receives a
substantial impact, or is crushed, bent, or deformed. Don’t attempt
to remove chipped or cracked glass shards without protection.
Tools
 Back protective cover
 Cut-resistant gloves
 Display protective cover
 Heated display pocket
 Vacuum cleaner
If the iPhone glass is broken, perform the following steps before

beginning a repair:
1. Put on safety glasses with side shields and the cut-resistant
gloves.
2. Use a vacuum cleaner to remove glass pieces from your
workspace and the iPhone.
3. Attach a protective cover to the broken glass to prevent injury or
scattering of glass. Each protective cover has a release liner
underneath. Slowly pull the release liner out from under the
protective cover while pressing the cover onto the enclosure.
4. Fold the release liner. Use the shiny side of the release liner to
firmly press the protective cover onto the broken glass and
smooth out any air bubbles.
5. Wait at least 12 minutes for the bond between the protective

cover and the glass to strengthen.
6. If the back glass is broken, place the iPhone into the heated
display pocket.
If the iPhone has any of the following conditions, stop the repair:
 There’s no glass or insufficient glass for the protective cover to
adhere to.
 The protective cover doesn’t adhere to the iPhone.
 The iPhone doesn’t fit in the heated display pocket.
You can find a service option at support.apple.com/repair.

Troubleshooting
iPhone 12 and later:

Troubleshooting Quick
Checks
Troubleshooting quick
checks for all issues
Try these steps before continuing to issue-specific
troubleshooting
1. Ensure that a protective film, case, glove, or stylus aren’t causing
interference. Touch the screen with your finger pads, not your
fingernails.
2. Clean the display with a soft, slightly damp, lint-free cloth.
o Important: Unplug all cables and turn off the iPhone first. Don't
use products containing bleach or hydrogen peroxide. Avoid
getting moisture in openings, and don't submerge the iPhone in
any cleaning agents. Don't use compressed air.
3. Use a compatible charging cable to plug the iPhone into a power
adapter that’s connected to an electrical outlet. Don’t use a
computer port or wireless charging. Charge the iPhone for at least
10 minutes. Wait until an image appears on the screen or 10
minutes have elapsed.
o Note: The iPhone may have entered a deep discharge state
that requires 20 to 30 minutes of charging to turn on. The
charging icon should be visible after two minutes of charging.
4. Restart the iPhone. If the iPhone doesn’t restart, try to force
restart the iPhone.
Read these support articles before continuing to

issue-specific troubleshooting
General
 Identify your iPhone model
Power and Startup

 If your iPhone won’t turn on or is frozen
 If your iPhone is stuck on the Apple logo
Wi-Fi and Bluetooth

 Resolve Wi-Fi and Bluetooth issues caused by wireless
interference
Restore
Note: Following these procedures may result in data loss.

 Restore your iPhone, iPad, or iPod to factory settings
 If you can’t update or restore your iPhone or iPod touch
 If you see an error when you update or restore your iPhone, iPad,
or iPod
 If you see error 9, 4005, 4013, or 4014 when you restore your
iPhone, iPad, or iPod touch
 iOS update and restore errors
Apple Diagnostics for
Self Service Repair
To help isolate the cause of an issue on an iPhone that you’re
troubleshooting, you may be prompted to use Apple Diagnostics for
Self Service Repair test suites. A diagnostic suite consists of
multiple diagnostic tests. Running these test suites can help isolate
issues, investigate whether a part needs to be replaced, or verify
that a repair has been successfully completed.
To access the test suites, you will need a separate, secondary

device with a web browser and internet access. The second device
serves as a diagnostic console, where you’ll enter the serial number
of the device that you’re servicing.
You’ll select the recommended diagnostic test suite and when it’s
completed, it will display results on the diagnostic console.
Examine the results to help isolate the cause of the issue on the
iPhone.
How to run Apple

Diagnostics for Self Service
Repair on an iPhone
Requirements
To use Apple Diagnostics for Self Service Repair to test an iPhone,
you'll need:
 An iPhone 12 or later to be tested that can turn on and start up in
iOS. If the iPhone doesn't turn on or start up, refer
to troubleshooting for battery and charging issues.
o Important: The iPhone that you're testing must have iOS 17 or
later to run Apple Diagnostics for Self Service Repair. Beta
versions of iOS are not supported. Refer to Update your iPhone
or iPad for instructions to update the iPhone. Ensure that the
iPhone has been updated before continuing.
 Identify your iPhone model
 A secondary device such as a Mac, PC, iPad, or another iPhone to
access the Apple Diagnostics for Self Service Repair website and
diagnostic console. The diagnostic console is supported on the
following secondary devices:
o An iPhone running iOS 13 or later or iPad running iPadOS 13 or
later with Safari
o A Mac running macOS Catalina 10.15 or later with Safari
o A PC with Chrome 55 or later, Firefox 59 or later, or Microsoft
Edge 12 or later
 A Wi-Fi internet connection on the iPhone to be tested
o Note: The iPhone to be tested only supports a Wi-Fi connection
when in diagnostics mode. Cellular connections aren't
supported.
 A Wi-Fi, cellular, or wired internet connection on the secondary
device
Prepare the iPhone you're testing

1. If you're able to install the latest iOS, update the iPhone before
you continue.
2. Turn off the iPhone to be tested.
3. Unplug all accessories from the iPhone.
Start Apple Diagnostics for Self Service Repair on

the secondary device
1. On the secondary device, go to https://getsupport.apple.com/self-
service-diagnostics.
2. Click or tap Continue on the Apple Diagnostics for Self Service
Repair page.
3. Choose iPhone.
Enter diagnostics mode on the iPhone you're testing

1. Turn off the iPhone:
a. Simultaneously press and hold the side button and either
volume button until the sliders appear, then drag the Power Off
slider.
b. Wait 30 seconds for the device to turn off.
2. Press and hold both the volume up and volume down buttons.
3. While you're holding down the buttons, plug the iPhone into a 20W
or higher power adapter or directly to a computer that's turned on
and connected to an electrical outlet. Hubs, displays, or other
indirect connections are not supported.
4. When the Apple logo appears, release the buttons.
5. When the message "Diagnostics allow Apple to identify potential
hardware and software issues with this device" appears, the
iPhone is in Diagnostics Mode.
Enroll in and start a diagnostic session
1. On the Apple Diagnostics for Self Service Repair page on the
secondary device, enter the serial number of the iPhone you're
testing.
o Note: To find the serial number of the iPhone you’re testing, tap
the information icon in the lower-right corner of the diagnostics
screen.
2. On the Apple Diagnostics for Self Service Repair page on the
secondary device, click or tap Start Session. If the iPhone doesn't
enroll in a diagnostic session, click or tap Try again.
3. On the iPhone you're testing, tap Start Session on the diagnostics
screen.
4. After you successfully enroll the iPhone, select a diagnostic test
suite.
5. Follow the instructions and view diagnostic test results on the
secondary device.
Available diagnostic test

suites
Mobile Resource Inspector (MRI)
This diagnostic suite is an initial assessment tool that checks the
device's software version and validates the presence of hardware
components.
Display Pixel Anomalies

This suite displays a series of colors and patterns that assist in
identifying pixel anomalies and debris.
Multi-Touch
This suite assists in identifying areas of the display panel that have
responding or non-responding touch pixels.
Camera Image Quality

This suite assists in identifying camera image quality issues with
the front or rear cameras.
Face ID
This suite performs a check on the sensors for Face ID.
Audio for Self Service Repair
For iPhone 15 and iPhone 15 Plus
Plays a set of tones through the internal speakers and asks you to
verify that you can hear the tones and that they weren’t distorted.
Then the test asks you to record a short audio clip to confirm that
each microphone can detect sound. For best results, run this test
suite in a quiet environment.
Caution: The Audio for Self Service Repair diagnostic suite plays
loud test tones through the speakers. Be aware of your
surroundings before running this test suite.
Audio Output
For all other supported iPhone models
This suite plays a set of chordal tones through the internal speakers
and prompts you to verify that tones played through the speakers
were audible and not distorted. For best results, run this test suite
in a quiet environment.
Caution: The Audio Output diagnostic suite plays loud test tones
through the speakers. Be aware of your surroundings before running
this test suite.
Battery and Charging

Battery and Charging
Issues
Troubleshooting battery life or wired charging issues
Troubleshooting wireless charging issues
Troubleshooting battery life

or wired charging issues
Identify issues
Read these articles if you notice any of the following issues:
 Battery runs out of power quickly
 Battery doesn’t hold a charge
 Battery won’t charge from a power adapter
 Battery charge icon doesn’t show that the iPhone is fully charged
 iPhone turns off immediately after disconnecting it from a power
adapter
 Battery won't charge or charges slowly, or an alert related to
battery use appears
If your iPhone or iPod touch won't charge
How to wirelessly charge your iPhone
How to use your MagSafe Charger with iPhone 15, iPhone 14,
iPhone 13, and iPhone 12 models
Using Apple power adapters, cables, and duckheads with Apple

products
Identify counterfeit or uncertified Lightning connector accessories
Unauthorized modification of iOS
If the issue wasn’t resolved by following a support article, continue

to the next section.

troubleshooting
1. Check the iPhone charging connector for debris. Gently clean the
connector using a small, non-metallic, soft-bristled brush. Ensure
that the brush is clean and dry. Use just enough bristles to fit
inside the connector. Twist the bristles to loosen and lift out
debris. Brush debris away from the connector to avoid brushing
debris into the connector.
getting moisture in any openings, and don't submerge the
iPhone in any cleaning agents. Don't use compressed air.
2. Ensure that you’re using a recommended power adapter to
charge the iPhone. Some power adapters may not provide enough
power to charge the iPhone.
Run manual and diagnostic tests

If the issue wasn’t resolved by following a support article or
checking for potential causes, run these diagnostic and manual
tests to help isolate the cause of the issue:
1. Run the Mobile Resource Inspector (MRI) diagnostic suite.
2. Use a compatible charging cable to connect the iPhone to a
power adapter that’s plugged into an electrical outlet. Don’t use a
computer port or wireless charging. Charge the iPhone for at least
10 minutes. Wait until an image appears on the screen or 10
minutes have elapsed.
o Note: The iPhone may have entered a deep discharge state
that requires 20 to 30 minutes of charging to turn on. The
charging icon should be visible after two minutes of charging.
3. Gently move the cable around at the connection to ensure there is
no intermittent connection.
4. Flip the charging cable orientation.
5. Unplug the cable and plug it back in.
6. Try a different charging cable.
7. Try a different USB-C power adapter.
8. Use a compatible wireless charging pad that’s plugged into an
electrical outlet.
9. Disconnect the wired charging cable before you test wireless
charging. When both are used simultaneously, charging defaults
to the wired connection. Place the iPhone directly on top of the
charging pad. Ensure that the iPhone display is face up in the
middle of the charger or in the location recommended by the
wireless charging pad manufacturer.
10. Wait until an image appears on the screen or 10 minutes has
elapsed. If the iPhone doesn’t turn on when using wired charging
and turns on only when using wireless charging, then the iPhone
may have wired charging issues.
Note: Battery and charge indicators may fluctuate briefly when you
connect the iPhone to power or wake it from sleep. If this happens,
wait a few seconds then check it again. The battery percentage
may remain at 99 percent with a full charge, which doesn’t indicate
a battery or hardware issue. Refer to iPhone Battery and
Performance for more information.
Open and inspect the iPhone
If the issue wasn’t resolved or isolated by following support articles
or running diagnostics tests, refer to the iPhone repair manual to
open and inspect the iPhone. A damaged or out-of-place part may be
causing one of the issues.
Note: This section requires ordering parts and tools. Replacing a

part may not resolve the device’s issue. You can find other service
options at support.apple.com/repair.
Replace the part

If the issue wasn’t resolved or isolated by following the previous
steps, replace the battery.

Troubleshooting wireless
charging issues
Identify issues
 iPhone doesn’t charge wirelessly but does charge with a wired
connection
 iPhone doesn’t identify MagSafe accessories
If your iPhone or iPod touch won't charge
How to wirelessly charge your iPhone

How to use your MagSafe Charger with iPhone 15, iPhone 14,
iPhone 13, and iPhone 12 models
Using Apple power adapters, cables, and duck heads with Apple
products
Identify counterfeit or uncertified Lightning connector accessories
Unauthorized modification of iOS


troubleshooting
1. Use a compatible wireless charging pad that’s plugged into an
electrical outlet.
2. For MagSafe accessory detection issues, ensure that the wireless
charger is an Apple MagSafe Charger.
3. Remove any third-party case that may interfere with testing the
iPhone.
4. Ensure that you’re using a recommended power adapter to
charge the iPhone. Some power adapters may not provide enough
power to charge the iPhone.

2. Use a MagSafe Charger or a Qi-certified wireless charging
accessory that’s plugged into an electrical outlet.
3. Disconnect the wired charging cable before you test wireless
charging. When both are used simultaneously, charging defaults
to the wired connection. Place the iPhone directly on top of the
charging pad. Ensure that the iPhone display is face up in the
middle of the charger or in the location recommended by the
wireless charging pad manufacturer.
4. Wait until an image appears on the screen or 10 minutes has
elapsed. If the iPhone doesn’t turn on with wireless charging and
turns on only with wired charging, then the iPhone may have
wireless charging issues.
Note: Battery and charge indicators may fluctuate briefly when you
connect the iPhone to power or wake it from sleep. If this happens,
wait a few seconds then check it again. The battery percentage
may remain at 99 percent with a full charge, which doesn’t indicate
a battery or hardware issue. Refer to iPhone Battery and
Performance for more information.


Replace the part

steps, replace the back glass in iPhone 14, iPhone 14 Plus, and
iPhone 15 models, which contain a wireless charging coil. For other
models, you can find a service option at support.apple.com/repair.
Camera

Camera Issues
Troubleshooting camera or LiDAR issues
Troubleshooting True Depth camera or Face ID issues
Troubleshooting camera or
LiDAR issues
Identify issues
Read this article if you notice any of the following issues:
 Photo or video image issue
o Blurry or fuzzy
o Too dark or too light
o Colored lines or bands
o Spots
o Incorrect color balance
o Abnormal flare, haze, or spot near the edge
o Brightly colored scratches
 Camera issue
o Can’t take photos
o Can’t record video
o No preview visible in Camera app
o Camera app quits unexpectedly
o LED flash not working
o Camera app doesn’t switch between camera and True Depth
camera
o Camera has issues switching to the telephoto camera for
optical zoom beyond 2x in bright light conditions
o Dust or other foreign material in camera lens
 LiDAR issue
o LiDAR Scanner won’t measure
If the camera or flash on your iPhone, iPad, or iPod touch isn't

working


troubleshooting
1. Clean all camera lenses with a soft, slightly damp, lint-free cloth
— for example, a lens cloth.
2. Remove any case, accessory, or film that may block the camera
or flash or that places a magnet near the camera. Remove all
accessories before testing. Magnetic accessories might interfere
with iPhone cameras.
3. Inspect the iPhone for damage around the camera. Any damage to
the camera, such as from dropping the iPhone, may require a
camera repair.

2. Run the Camera Image Quality diagnostic suite.
3. Take a photo from the lock screen using the Camera app to test
camera quality.


Replace the part

steps, replace the camera. Replace the back glass in iPhone 14
and 14 Plus models to resolve camera flash issues.

Troubleshooting True Depth

camera or Face ID issues
Identify issues
 Photo or video image issue
o Blurry or fuzzy
o Too dark or too light
o Colored lines or bands
o Spots
o Incorrect color balance
o Abnormal flare, haze, or spot near the edge
o Brightly colored scratches
 Camera issue
o Can’t take photos
o Can’t record video
o No preview visible in Camera app
o Camera app quits unexpectedly
o Camera app doesn’t switch between camera and True Depth
camera
o Dust or other foreign material in camera lens
 Face ID issue
o Can’t set up Face ID
o Can’t recognize a person's face
o Can’t unlock iPhone using Face ID
o Can’t make a purchase using Face ID
o “Face ID has been disabled” alert appears
If the camera or flash on your iPhone, iPad, or iPod touch isn't

working
If an alert says Face ID has been disabled on your iPhone or iPad

Pro


troubleshooting
1. Clean all camera lenses with a soft, slightly damp, lint-free cloth
— for example, a lens cloth.
2. Remove any case, accessory, or film that may block the camera
or flash or that places a magnet near the camera. Remove all
accessories before testing.
3. Ensure that your eyes, nose, and mouth are fully visible to the
True Depth camera. If you're wearing sunglasses that block
certain types of light, try using Face ID without sunglasses.
4. Ensure that the iPhone is 10–20 inches from your face.

2. Run the Face ID diagnostic suite.
3. Take a photo from the lock screen using the Camera app with the
True Depth camera to test camera quality.


Replace the part

steps, replace the True Depth camera.

Display

Display Issues
Troubleshooting display and image issues
Troubleshooting Multi-Touch or Haptic Touch issues
Troubleshooting ambient light sensor, proximity sensor, or compass

issues
Troubleshooting display and

image issues
Identify issues
 No image or distorted images
 All-white screen
 Blank or black screen
 Flickering image
 Poor image quality, contrast, or light bleed
 Brightness or backlight issues
 Rainbow effect or non-uniform color
 Displayed images have incorrect white balance
 True Tone setting is missing on models that support True Tone
If the screen isn’t working on your iPhone or iPad

 Particles or debris under the glass
 Pixel anomalies
 Horizontal or vertical lines
About LCD display pixel anomalies for Apple products released in

2010 and later


troubleshooting
1. Remove any cases or screen protectors. Touch the screen with
your finger pads, not your fingernails.

2. Run the Display Pixel Anomalies diagnostic suite.


Replace the part

steps, replace the display.

Troubleshooting Multi-
Touch or Haptic Touch
issues
Identify issues
 Multi-Touch or Haptic Touch responds slowly or doesn’t respond
 Specific areas aren’t responding to Multi-Touch or Haptic Touch
 Erratic response to Multi-Touch or Haptic Touch
 Unexpected Multi-Touch response
 Overly sensitive Multi-Touch or Haptic Touch response
 Low sensitivity to Multi-Touch or Haptic Touch
troubleshooting
3. Rotate and test the iPhone display in all four directions. Ensure
that the display responds to touch while oriented each way.

2. Run the Multi-Touch diagnostic suite.


Replace the part

Troubleshooting ambient
light sensor, proximity
sensor, or compass issues
Identify issues
 Display doesn’t adjust to varying light environments while auto-
brightness is on
 Compass doesn’t function correctly
 Screen stays on during a call when the iPhone is held to your ear
 Screen immediately turns off when making a call

troubleshooting
3. The accuracy of the compass may be affected by magnetic or
environmental interference. Avoid proximity to sources of
interference.

2. The proximity sensor detects when the iPhone is held to your ear
and immediately turns off the display to save power and prevent
unintended touches. To check the proximity sensor, answer a call
on the affected iPhone, then cover the top of the display. The
display should turn off, and it should turn on again when you
uncover the display. If it doesn’t turn off and on as expected,
continue to the next section.


Replace the part


Mechanical
Mechanical Issues
Troubleshooting Home button or Touch ID issues
Troubleshooting SIM card issues
Troubleshooting Taptic Engine or haptic feedback issues
Troubleshooting Home
button or Touch ID issues
Identify issues
Note: This procedure is for iPhone models with Home buttons.
Check tech specs to verify iPhone features.
 The Home button doesn't respond
 Can't feel taptic feedback when pressing the Home button
 Unable to read a fingerprint
 Unable to enroll a finger in Touch ID settings
 Unable to make a purchase using Touch ID

troubleshooting
1. Not everyone may be able to use the fingerprint scanner feature.
Some people lack the impedance needed to activate biometric
sensors, which is normal and not a service issue. If possible, try
to activate a functioning device with Touch ID to verify whether
you're among this small group of users.
2. Clean dirt or debris from the Touch ID sensor with a clean, lint-
free cloth.
3. Ensure that your fingers are clean and dry.
o Note: Moisture, lotions, sweat, oils, cuts, or particularly dry
skin may affect fingerprint recognition. Certain activities can
also temporarily affect fingerprint recognition, including
exercising, showering, swimming, cooking, other conditions, or
changes that affect your fingerprint.
4. Check for obstructions such as a screen protector around the
Touch ID sensor and ring.
Note: Service is not recommended for issues with a specific finger

or fingers. If you have an issue with specific fingers, be aware that
in some cases Touch ID may be unable to match those fingers
consistently. The cause is usually the readability of the specific
fingerprint. You can try to enroll the finger later or use a different
finger for Touch ID. If you’re unable to enroll any fingers on the
device, then the Touch ID sensor may have an issue and the device
should be serviced.

2. Test a single click and double click on the Home button.
3. Press and hold the Home button for Voice Control or Siri.
4. With the display off, press the Home button and verify that the
display turns on.
5. When you press the Home button, verify that the haptic feedback
simulates a physical button press.
6. Rest your finger on the Home button while you press the Home
button or side button to wake the device. When the fingerprint is
recognized, the device should unlock.

Replace the part


Troubleshooting SIM card

issues
Identify issues
Note: This procedure is for iPhone models with SIM trays. Some
iPhone models, such iPhone 14 and iPhone 15 models purchased in
the United States, do not have a physical SIM card and SIM tray.
These models have an eSIM. Check tech specs to verify iPhone
features.
Read these articles if you notice any of these issues:

 “Invalid SIM card installed” appears
 “No SIM card installed” appears
 “Different SIM detected” appears
Remove or switch the SIM card in your iPhone
Learn which size SIM card your iPhone or iPad uses


troubleshooting
1. Ensure that the iPhone has an active plan with a wireless carrier.
2. Ensure that the SIM card is authorized for use with the iPhone. A
non-Apple authorized carrier SIM card may cause SIM alert
messages. Inserting a SIM card that isn’t the SIM used for the
current iPhone activation may cause SIM alert messages.
3. If a “Locked SIM” message in the iPhone status bar appears, use
the personal identification number (PIN) to unlock the SIM.
4. Ensure that the correct SIM tray is installed in the iPhone.
o Note: SIM trays vary slightly in size and shape.

2. Use a SIM removal tool to eject the SIM tray. Ensure that the tray
ejects. If ejecting the tray is difficult, replace the SIM tray.
3. Inspect the SIM tray for damage. If it's damaged, replace the SIM
tray.
4. Ensure that the SIM tray is correct for the iPhone model. If it’s
incorrect, replace the SIM tray.
5. Remove the SIM card by using a SIM removal tool to eject the SIM
tray. Ensure that the SIM card is flush with the tray during
reinstallation. If inserting the SIM tray is difficult, replace it.

Replace the part

steps, replace the SIM tray.

Troubleshooting Taptic
Engine or haptic feedback
issues
Identify issues
 iPhone doesn’t vibrate when expected
Try this step before continuing to issue-specific

troubleshooting
 Restart the iPhone. If the iPhone doesn’t restart, try to force
restart the iPhone.

2. On an iPhone with a Ring/Silent switch, move the switch toward
the display so the orange indicator isn’t showing — the Ring
position. On iPhone 15 Pro models, ensure that the device is set
to Ring with the Action button or Control Center.
3. Use another phone to call the iPhone.
4. Listen to the iPhone and feel it while it’s ringing. The iPhone
should emit a ring tone and vibrate.
5. On an iPhone with a Ring/Silent switch, move the switch away
from the display so the orange indicator is showing — the Silent
position. On iPhone 15 Pro models, ensure that the device is set
to Silent with the Action button or Control Center.
6. Listen to the iPhone and feel it while it’s ringing. The iPhone
should vibrate but not emit a ring tone.
7. End the call.


Replace the part

steps, replace the Taptic Engine.

Sound

Sound Issues
Troubleshooting speaker,
ringer sound, or microphone
issues
Identify issues
 No sound, or low or distorted sound from bottom speaker
 No sound, or low or distorted sound from top speaker
 No ringer sound, or low or distorted ringer sound
 You can't be heard on calls through phone or FaceTime
 You can’t hear a person’s voice clearly, or you hear crackling or
static on calls through phone or FaceTime
 No sound, or low or distorted sound during calls through phone or
FaceTime, in video recordings, or in apps that use the
microphones
troubleshooting
1. Press the volume buttons to check the volume level.
2. On an iPhone with a Ring/Silent switch, move the switch toward
the iPhone display so the orange indicator isn’t showing — the
Ring position. On iPhone 15 Pro models, ensure that the device is
set to Ring with the Action button or Control Center.
3. Remove any screen protector, film, or case.
4. Check the iPhone speaker and microphone openings for debris.
Gently clean these areas using a small, non-metallic, soft-bristled
brush. Ensure that the brush is clean and dry. Gently brush the
cover mesh in the receiver opening to remove debris. Use
extreme care to avoid damaging the microphone embedded
within the receiver opening. Don't use large sweeping motions
across the glass that could scratch it. Gently brush debris away
from the cover openings of the speaker and microphone. Use a
microfiber cloth to wipe away the loosened debris.

2. Run the appropriate Audio diagnostic suite for the iPhone being
serviced.
3. Use another phone to call the iPhone that you're testing. Answer
the call and turn on the speaker. Talk in a normal voice and listen
to verify that the bottom microphones have clear sound quality.


Replace the part

steps, replace the bottom speaker for bottom speaker issues.
Replace the top speaker in iPhone 13 and later models for top
speaker issues. Replace the display for top microphone issues. In
iPhone 15 models, replace the main microphone for bottom
microphone issues. For other models and other speaker or
microphone issues, you can find other service options
at support.apple.com/repair.

Views, Parts, and Tools
iPhone 13 Internal View

1. Top speaker
2. True Depth camera assembly
3. Cameras
4. Camera flex cable
5. Top battery adhesive tabs
6. Battery
7. Bottom battery adhesive tabs
8. Bottom speaker
9. Lightning connector
10. Bottom microphones
11. Taptic Engine
12. Taptic Engine connector cowling
13. SIM reader
14. SIM reader flex cable
15. Battery flex cable
16. Display/Multi-Touch connector
17. Lower antenna flex cable
18. Dock flex cable
19. Logic board
20. Ambient light/proximity sensor connector
iPhone 13 Orderable
Parts
Name Numbers Screws
Battery 661-21991 —
Bottom speaker 923-06235 923-06243 (4)
Camera 661-21992 —
Camera cowling 923-06254 923-06660 (3)
Display 661-21988 —
LL661-21988
(U.S.)
Display adhesive 923-06620 —
Grounding strap 923-06821 —
Lower cowling 923-06253 923-06249 (3)
Rubber gasket 923-06245 —
Security screws — 923-05080 (2),

midnight
923-05081 (2),
starlight, pink, red,
blue
SIM tray 923-06917 —

single,
midnight
923-06918
single,
starlight
923-06919
single, pink
923-06920
single, red
923-06921
single, blue
923-07228
single, green
Taptic Engine 923-06237 923-07003 (1)
Taptic Engine 923-06246 923-07003 (2)

connector cowling
Top speaker 923-06234 923-05012 (1) top
923-06242 (1) lower

right (super screw)
923-06238 (1) logic

board lower right
(super screw)
923-06239 (1) logic

board lower left
923-06240 (1) logic

board top (super
screw)
923-06820 (3)
mmWave antenna
connector cowling
True Depth camera 661-23878 —
Upper cowling 923-06252 923-06248 (1) upper

left
923-06249 (1) bottom
923-06664 (1) upper

right
iPhone 13 Screws
Warning
 Never reinstall a screw after it has been removed. Install only
new screws. iPhone screw grooves are covered in adhesive that
can’t be reused.
 Use only the torque driver indicated to install new screws during
reassembly. Both overtightened screws and loose screws can
damage parts.
Note: You can use any torque driver to remove screws.

*For models with mmWave Antenna
†A super screw has a threaded hole that holds another screw.

iPhone 13 Tools
Tools with part numbers are available for purchase from the Self
Service Repair Store. Tools without part numbers can be purchased
from electronics supply retailers.
1
Ethanol wipes must contain at least 90% ethanol and no additives
except isopropyl alcohol.
2
Refer to the Heated Display Removal Fixture Operating Manual for
general use and precautions. If you purchased a new Heated
Display Removal Fixture, refer to the unboxing instructions.
3
Clean, dry, untreated sand (8–10 cups)
4
Sand container (wide-mouthed, quick pour, non-breakable plastic
container with a flip-top lid)
5
The black torque driver kit includes a black torque driver (0.35 kgf
cm), Torx security bit (923-0247), and JCIS bit (923-0246). The bits
®
are also available separately.
Procedures
iPhone First Steps

Always perform the following steps before starting
a repair:
 Back up the iPhone.
 Discharge the battery fully.
 Turn off the iPhone.
 Disconnect all cables.
 Remove all cases and covers.
 Clear and clean your workspace.
 Put on an ESD wrist strap and attach it to a properly grounded
ESD mat.
Caution
ESD (electrostatic discharge, or the release of static electricity) can
damage electronic components.
Be aware of the following while performing a repair:

 The manual for this model may show images of other models, but
the procedures are the same. Ensure that you use the correct
tools for the model you’re repairing.
 Take your time. Thoroughly read all instructions and alerts.
 Magnetizing the torque drivers will make it easier to work with
small screws.
 The end of each flex cable must align with its connector. Press
the end of each flex cable to its connector until it clicks to ensure
that it’s secure.
Warning
Loose screws, extra screws, or small parts inside the device can
damage the battery and cause safety issues. Set aside all parts and
screws removed during the repair and account for them at the end
of the repair.
iPhone 13 SIM Tray
Tools
 SIM-eject tool or paper clip
Removal
1. Find your model to locate the SIM tray.
2. Insert a paper clip or SIM-eject tool into the hole next to the SIM
tray.
3. Push the paper clip or SIM-eject tool toward the enclosure to
eject the SIM tray.
4. Remove the SIM tray.
Reassembly
1. Press the SIM tray back into the side of the enclosure.
iPhone 13 Display
Before You Begin
Warning
 Read Battery Safety and follow workspace and battery handling
guidelines before you begin.
 Read Broken Glass Safety before you begin.
Tools
 6.1-inch heated display pocket

 6.1-inch repair tray
 Adhesive cutter
 Display adhesive press plate
 Display press
 ESD-safe tweezers
 Ethanol wipes or isopropyl alcohol (IPA) wipes
 Heated display removal fixture
 JCIS bit
 Micro Stix bit
 Nylon probe (black stick)
 Torque driver (black, 0.35 kgf cm)
 Torque driver (gray, 0.55 kgf cm)
 Torque driver (green, 0.45 kgf cm)
 Torx security bit
Caution
To avoid damaging the lenses, don’t touch the True Depth camera
assembly or nearby parts.
Caution
 This procedure requires System Configuration. After you’ve
completed all removal and reassembly steps, follow the
instructions to initiate System Configuration.
 Don’t touch the back of the display. Touching the back of the
display may affect image quality.
Important
Read Heated Display Removal Fixture if you’re setting up the
fixture for the first time.
Removal
1. Place the enclosure in the repair tray with the Lightning
connector facing the cutout. Use a torque driver and the Torx
security bit to remove the two security screws, one from each
side of the Lightning connector. Set aside the screws.
2. Flip the switch on the back of the heated display removal fixture
to turn it on. The internal fan will turn on. Wait for a checkmark to
appear on the screen.
o Note: If an error code appears on the screen, turn off the
fixture and turn it back on.
3. Take the iPhone out of the repair tray. Then gently insert the
iPhone into the heated display pocket with the display face up
and the Lightning connector facing the bottom of the pocket.
o Important: Ensure that the clamp on the side of the pocket is
flipped up.
4. Flip down the clamp on the side of the pocket to lock the iPhone
into place.
5. Put on the heat-resistant gloves. Align the cutout on the bottom of
the pocket with the rail on the fixture. Slide the pocket with the
iPhone onto the rail on the fixture.
o Warning: Don’t insert the pocket into the fixture without

wearing the heat-resistant gloves.
6. Slide the pocket into the fixture until the pocket clicks into place.
o Note: The screen on the fixture will turn red and the timer will
count down from 2 minutes while the pocket heats to the
correct temperature. When the timer ends, the display will show
0, the fixture will start to beep, and the screen will be green.
7. Turn the knob on the fixture clockwise to lower the suction cup
as close to the iPhone as possible without touching the iPhone.
o Caution: To avoid damaging the iPhone, don’t turn the

knob before the fixture beeps, the display has turned green, and
the timer shows 0.
o Note: The fixture will beep until the suction cup is lowered.
8. Grasp the handle and slide the suction cup straight out until the
edge of the suction cup aligns with the bottom edge of the
display.
o Caution: Failure to align the edges of the suction cup and

the display may damage the iPhone.
9. Turn the knob on the fixture clockwise to lower the suction cup
onto the display (1). Then flip down the handle on the suction cup
to secure the suction cup to the display (2).
o Important: After the suction cup is lowered onto the iPhone,
the screen will begin a 15-minute countdown. When the timer
shows 0, the heated display removal fixture will turn off. Ensure
that you complete steps 10 and 11 within this time frame.
10. Slowly turn the knob on the fixture counterclockwise until the
display begins to separate from the enclosure.
o Important: If you don’t see a gap between the display and the
enclosure immediately, wait 30 seconds. If you still don’t see a
gap, turn the silver part of the knob counterclockwise until the
display begins to separate from the enclosure.
11. Insert the edge of the adhesive cutter between the display and
the enclosure. Run the cutter between the display and the
enclosure to the right and left as shown until the display partially
releases from the enclosure.
o Caution: To avoid damaging the flex cables, don’t tilt up
the bottom of the display more than 5 degrees.
12. Flip up the handle to release the suction cup (1). Gently slide
the flat end of the black stick under the edge of the suction cup to
release it from the display (2).
o Caution: Don’t turn the knob. Turning the knob may

damage the flex cables.
13. Press the eject button on the side of the pocket to release the
pocket from the fixture.
14. Hold both sides of the pocket and slide it straight out of the
fixture.
15. Flip up the clamp on the side of the pocket to release the
iPhone (1). Hold the area outlined in blue and gently remove the
iPhone from the pocket (2).
16. Place the iPhone into the repair tray with the display face up
and the Lightning connector facing the cutout. Remove the
gloves.
17. Slide the display slightly toward the bottom of the iPhone.
18. Insert the edge of the adhesive cutter into the top of the
iPhone between the display and the enclosure. Hold the adhesive
cutter at a 45-degree angle. Start at the middle and cut along the
top and sides of the iPhone until the display is free.
o Caution: To avoid damaging the flex cables, don’t tilt up
the bottom of the display more than 5 degrees.
19. Insert the repair tray suction cups into the slots in the repair
tray.
20. Tilt up the display toward the suction cups. Press the top and
bottom edges of the display to secure it to the suction cups.
o Caution
 To avoid damaging the enclosure or display, ensure that the
internal display clips are released before you tilt up the
display.
 Don’t damage the flex cables as you tilt up the display.
o Warning: If the battery is dented, punctured, or otherwise

damaged, stop the repair. You can find a service option
at support.apple.com/repair.
21. Use a torque driver and the JCIS bit to remove the three
crosshead screws from the lower cowling. Set aside the screws.
22. Use ESD-safe tweezers to remove the lower cowling. Save the
cowling for reassembly.
23. Use a torque driver and the JCIS bit to remove the two
crosshead screws from the upper cowling. Set aside the screws.
24. Hold the upper cowling in place. Use a torque driver and the
Micro stix bit to remove the trilobe screw from the upper cowling.
Set aside the screw.
25. Use ESD-safe tweezers to tilt up the upper cowling (1). Then
slide the cowling out from under the ambient light sensor flex
cable (2). Save the cowling for reassembly.
o Caution: Don’t tear the ambient light sensor flex cable

while removing the cowling.
26. Use the black stick to lift the end of the battery flex cable off
the connector.
o Caution: You must disconnect the battery flex cable first

to ensure that the iPhone remains turned off.
27. Use the black stick to lift the end of the display flex cable off
the connector.
28. Use the black stick to lift the end of the ambient light sensor
flex cable off the connector.
29. Hold the display by the edges. Pull the tabs on the suction
cups to release them from the display. Then set the display face
down on a clean, flat surface.
30. Remove the suction cups from the repair tray.
31. Use ESD-safe tweezers to pick up the adhesive. Then pull the
adhesive to remove it from the enclosure. Repeat this process
until all the adhesive is removed from the perimeter of the
enclosure.
o Caution: Don’t touch the True Depth camera assembly,

grounding springs, or nearby parts.
32. Use ESD-safe tweezers to remove the grounding foam from the
top of the enclosure as shown.
33. Use ethanol wipes or IPA wipes to clean all residual adhesive
from the enclosure.
o Caution: Don’t use ethanol wipes or IPA wipes on the

display. Ethanol or isopropyl alcohol may damage the display
and affect image quality.
Reassembly
1. Inspect the internal display clips for damage before reassembly.
Ensure that the internal display clips are at a 90-degree angle and
aren’t bent or damaged.
o Important
 If the internal display clips are damaged, you may need to
replace the display.
 If you’re installing a replacement display, peel the protective
liner from the top and underside of it.
connector facing the cutout.
3. Inspect the True Depth camera. Ensure that the top edge of the
True Depth camera is under the lip of the enclosure.
o Caution: If the True Depth camera is positioned

incorrectly, use the black stick to move it into the correct
position.
o Warning: Inspect the enclosure for loose or extra screws
and small parts, which can damage the battery and cause
safety issues.
4. Align the replacement display adhesive over the enclosure with
the grounding foam on top and the bottom tab on the right.
o Caution: Ensure that you’ve removed all residual adhesive

from the display and the enclosure before you apply the
replacement display adhesive.
5. The replacement display adhesive has a top release liner, a
middle release liner, and a bottom release liner. Grasp the tab on
the bottom release liner. Then slowly pull the bottom release liner
(1) out from under the adhesive (2) while pressing the adhesive
onto the enclosure.
o Important: Don’t remove the top release liner yet.
 Bottom release liner (1)

 Adhesive (2)
o Note: The replacement display adhesive for your model may
look different from the illustration, but the steps are the same.
6. Use the black stick to gently adhere the grounding foam as
shown.
o Caution: Failure to adhere the grounding foam may
damage the display, Wi-Fi, or True Depth camera.
7. Place the display adhesive press plate on top of the enclosure

with the icon in the top right corner as shown.
8. Position the repair tray with the iPhone in the display press. Pull
down the lever until the display press locks.
9. Wait until the display press beeps and its timer shows 0. Pull
down the lever (1) and pull out the release knob (2). Then lift the
lever (3).
10. Remove the repair tray from the display press and remove the
press plate.
11. Remove the left section of the top release liner first (1). Then
remove the three sections running along the top (2), right (3), and
bottom (4).
o Important: Don’t remove the middle release liner yet.
 Top release liner

12. Insert the suction cups into the repair tray.
13. Align the left edge of the display with the left edge of the
enclosure as shown. Gently press along the edges of the display
to secure it to the suction cups.
14. Press the ends of the display flex cable (1) and ambient light
sensor flex cable (2) to the connectors. Press evenly along the
length of each connector.
15. Press the end of the battery flex cable to the connector (3).
Press evenly along the length of the connector.
16. Use ESD-safe tweezers to position the lower cowling over the
ends of the display and battery flex cables.
17. Use ESD-safe tweezers to slide the tab of the upper cowling
into the slot behind the ambient light sensor flex cable. Then tilt
the cowling down over the end of the flex cable.
o Caution: Ensure that you don’t tear the ambient light

sensor flex cable as you reinstall the cowling.
18. Use the black torque driver and JCIS bit to install five new
crosshead screws (923-06249) (1) (923-06248) (2) into the upper
and lower cowlings.
19. Use the green torque driver and Micro Stix bit to install one
new trilobe screw (923-06664) (3) into the upper cowling.
20. Peel the first strip of the middle release liner (1) clockwise,
starting at the bottom right of the enclosure. Peel the second strip
(2) counterclockwise, starting at the bottom right of the
enclosure. Peel the third strip (3) clockwise, starting at the
bottom left of the enclosure.
o Caution: The third strip of the middle release liner runs

under two flex cables. Don’t damage the flex cables while
removing the release liner.
 Middle release liner

21. Inspect the display adhesive to ensure that it’s in the correct
position and not damaged or wrinkled. If the adhesive is damaged,
remove it and apply replacement adhesive.
22. Repeat step 3 to ensure that the True Depth camera is in the
correct position. Then continue to step 23.

safety issues.
23. Pull the tabs on the suction cups to release them from the
display. Tilt down the display to rest on the enclosure.
24. Remove the suction cups from the repair tray.
25. Press all four corners of the display simultaneously. Then
press along the edges of the display until it clicks into place and
is flush with the enclosure.
o Raised edges
o Edges in correct position

o Caution: Ensure that the flex cables aren’t trapped
between the display and the enclosure. Feel the edges of the
display for variations or gaps. If the display isn’t flush, repeat all
removal steps and check the flex cables for damage. Then
repeat reassembly steps 1 through 25.
26. Position the repair tray with the iPhone in the display press.
Pull down the lever until the display press locks.
27. Wait until the display press beeps and its timer shows 0. Pull
down the lever (1) and pull out the release knob (2). Then lift the
lever (3).
28. Remove the repair tray from the display press.
29. Use the gray torque driver and Torx security bit to install two
new security screws, one on each side of the Lightning
connector. As you install the screws, press lightly on the display
near the Lightning connector.
o Note: Use the correct screw color for your model.
 Midnight (923-05080)
 Blue, pink, red, starlight (923-05081)
o Caution: If the screws aren’t flush, remove and set aside

the screws. Repeat step 29 to install another new set of
screws. If the new screws still aren’t flush, repeat all removal
and reassembly steps.
Caution
 System Configuration is required if you’ve installed a
replacement battery, camera, or display. True Depth Camera
Configuration is required if you’ve installed a replacement True
Depth camera. Disregard notifications about iPhone features on
the Lock Screen until you complete configuration.
 After you’ve completed all removal and reassembly steps, initiate
the required configuration. The method of initiating configuration
will vary depending on the part or parts replaced.
o If you replaced the battery, camera, or display, initiate System
Configuration by putting the device into diagnostics mode. Tap
Start Session and follow the onscreen prompts.
 You’ll have one attempt to complete System Configuration. If
the attempt is interrupted, canceled, or encounters an error,
the device will display a message instructing you to contact
the Self Service Repair Store team for assistance.
o If you replaced the True Depth camera, you will need the
following:
 A Mac with the latest version of Apple Service
Utility installed. You’ll also need to install iPhone Repair –
True Depth Camera resources, located in the Apple Service
Utility Resources window.
 The device must be running the latest version of iOS.
 Internet access
 A Lightning cable
 After you’ve installed Apple Service Utility on a Mac, learn
how to initiate the True Depth Camera Configuration process
at support.apple.com/self-service-repair.
iPhone 13 Bottom
Speaker
Before You Begin
Warning
Read Battery Safety and follow workspace and battery handling
Remove the following part before you begin:

 Display
Tools

 JCIS bit
Removal
2. Use a torque driver and the JCIS bit to remove the four crosshead
screws from the bottom speaker. Set aside the screws.
3. Use ESD-safe tweezers to grasp the upper right screw hole on the
bottom speaker and lift it out of the enclosure.
o Caution: Don’t damage the grounding springs on the

bottom speaker.
Reassembly
1. Rotate the repair tray. Ensure that the rubber gasket is positioned
as shown. If the gasket is out of position, use ESD-safe tweezers
to reposition it.
2. Tilt down the bottom edge of the bottom speaker and lower it into
the enclosure.
3. Rotate the repair tray. Use the gray torque driver and JCIS bit to
install four new crosshead screws (923-06243) into the bottom
speaker. Press the bottom speaker down as you install the
screws.
o Caution: Don’t damage the grounding springs on the

bottom speaker.
Reinstall the following part to complete reassembly:

 Display
iPhone 13 Camera
Before You Begin
Warning
 Display
Tools

 JCIS bit
 Nitrile or lint-free gloves
 Torque driver (blue, 0.65 kgf cm)
Caution
 To avoid damaging the lenses, don’t touch the True Depth camera
 Avoid the grounding springs on the top speaker and camera
cowling.
Caution
This procedure requires System Configuration. After you’ve
completed all removal and reassembly steps, follow the instructions
to initiate System Configuration.
Removal
crosshead screws from the camera cowling. Set aside the
screws.
3. Use ESD-safe tweezers to tilt up the right edge of the camera
cowling (1). Then pull the cowling to the right to release the tabs
on the left (2). Save the cowling for reassembly.
4. Use ESD-safe tweezers to gently lift the end of the top camera
o Note: One camera flex cable covers the other.
5. Use ESD-safe tweezers to gently lift the end of the bottom camera
6. Use the flat end of the black stick to tilt up the cameras from the
enclosure (1). Then lift the cameras out of the enclosure (2).
o Caution: Don’t use the flex cables to lift the cameras.

Reassembly
1. Put on the gloves to prevent contamination of the camera lenses.
Then hold the replacement cameras with the lenses facedown
and remove the protective cover from the camera lenses.
2. Position the cameras in the enclosure. Ensure that the camera
flex cables are inside the channel between the battery and the
camera well.
3. Press the end of the bottom camera flex cable to the connector.
4. Press the end of the top camera flex cable to the connector.
5. Lightly press the cameras into the enclosure.
6. Use ESD-safe tweezers to position the camera cowling so the
tabs on the left side fit into the slots on the camera well. Then
lower the cowling over the cameras.
o Caution
 Ensure that the grounding spring on the camera cowling isn’t
damaged. Avoid touching the grounding spring as you
reinstall the camera cowling.
 Ensure that the screw cutouts in the camera cowling align
with the screw holes. A misaligned camera cowling may
affect display image quality.
7. Use the blue torque driver and JCIS bit to install three new
crosshead screws (923-06660) into the camera cowling in the
order shown.
 Display
Caution
System Configuration by putting the device into diagnostics
mode. Tap Start Session and follow the onscreen prompts.
 You’ll have one attempt to complete System Configuration. If the
attempt is interrupted, canceled, or encounters an error, the
device will display a message instructing you to contact the Self
Service Repair Store team for assistance.
iPhone 13 Taptic
Engine
Before You Begin
Warning
 Display
Tools

 JCIS bit
Removal
2. Use a torque driver and the JCIS bit to remove the two crosshead
screws from the Taptic Engine connector cowling. Set aside the
screws.
o Caution: Don’t damage the grounding spring on the

cowling.
3. Remove the Taptic Engine connector cowling and save it for

reassembly.
4. Use a torque driver and the JCIS bit to remove the crosshead
screw from the Taptic Engine. Set aside the screw.
5. Lift the end of the Taptic Engine flex cable off the connector.
6. Use ESD-safe tweezers to remove the Taptic Engine.
Reassembly
1. Position the Taptic Engine in the enclosure.
2. Press the end of the Taptic Engine flex cable to the connector.
3. Use the blue torque driver and JCIS bit to install one new
crosshead screw (923-07003) into the Taptic Engine.
4. Position the Taptic Engine connector cowling over the end of the
flex cable.
5. Use the blue torque driver and JCIS bit to install two new
crosshead screws (923-07003) into the Taptic Engine connector
cowling.
o Caution: Don’t damage the grounding spring on the

cowling.
 Display
iPhone 13 Battery
Before You Begin
Warning
 A battery should be replaced only by individual technicians with
the knowledge and experience to repair electronic devices.
Improper battery replacement, improper handling of parts, or
failure to follow the provided instructions could result in fire,
injury, data loss, or damage to the device, parts, or other property.
Remove the following parts before you begin:
 Display
 Bottom speaker
Tools

 Battery press
 ESD-safe cleaning solution
 Ethanol wipes or isopropyl alcohol (IPA) wipes
 Sand
 Sand container
Caution
To avoid damaging the lenses, don’t touch the TrueDepth camera
Caution
This procedure requires System Configuration. After you’ve
completed all removal and reassembly steps, follow the instructions
to initiate System Configuration.
Removal
2. Use ESD-safe tweezers to grasp the bottom right battery adhesive
tab. Gently peel the adhesive tab away from the battery.
o Warning: Don’t scrape or puncture the battery with the
tweezers.
 Note: The battery has four adhesive tabs.

3. Hold down the iPhone. Use ESD-safe tweezers to continue peeling
the bottom right battery adhesive tab from the battery.
o Important: Peel the adhesive tab completely from the battery
before twisting it around the tweezers.
4. Keep the tweezers close and parallel to the battery and twist until
you see white adhesive strip on the tweezers.
o Important: Don’t pull the tweezers until the white adhesive is
wrapped around them.
5. Pull the tweezers toward the bottom of the iPhone and continue
to twist the adhesive until you’ve removed the entire strip.
o Caution: Don’t pull the adhesive strip against parts or

screws.
o Important: If the battery adhesive tab or strip breaks off and
you can still see it, attempt to retrieve it with the tweezers.
Wrap the tab or strip around the tweezers and repeat steps 4
and 5. If you can’t see the tab or strip, continue to step 6.
6. Use ESD-safe tweezers to grasp the bottom left battery adhesive
tab. Gently peel the adhesive tab away from the battery.
7. Hold down the iPhone and peel the tab completely away from the
battery. Then repeat steps 4 and 5 to remove the bottom left
adhesive strip from the battery. If you remove the entire strip,
continue to step 8.
o Important
 Pull the bottom left adhesive strip away from the Taptic
Engine .
 If the battery adhesive tab or strip breaks off and you can still
see it, attempt to retrieve it with the tweezers. Wrap the tab
or strip around the tweezers and repeat steps 4 and 5. If you
can’t see the tab or strip, continue to step 8.
8. Rotate the repair tray.
9. The top tabs are delicate. Hold down the iPhone. Then gently peel
the battery adhesive tabs from the top of the battery.
10. Put on the nitrile or lint-free gloves.
11. Hold down the iPhone. Use ESD-safe tweezers to grasp one
battery adhesive tab. Then twist the tweezers to wrap the
adhesive tab around them.
o Important: Hold the tweezers close and parallel to the battery
as you twist.
12. Keep the tweezers in the channel between the battery and the
camera cowling. Continue to slowly twist the tweezers until
you’ve removed the entire adhesive strip.
Wrap the tab or strip around the tweezers and repeat step 12. If
you can’t see the tab or strip, continue to step 13.
13. Repeat steps 11 and 12 to remove the remaining battery

adhesive strip from the top of the battery. If you remove the entire
strip, continue to step 14.
Wrap the tab or strip around the tweezers and repeat step 12. If
you can’t see the tab or strip, continue to step 14.
14. If all four battery adhesive strips were fully removed, continue
to step 16. If at least one strip was fully removed, continue to
step 15.
o Warning: If all four strips were broken and can’t be

retrieved, don’t forcibly pry the battery. Stop the repair. You can
find a service option at support.apple.com/repair.
15. Insert the flat end of the black stick only into one of the
insertion points as shown. Ensure that the black stick is inserted
into a point where the battery adhesive strip has been fully
removed. Don’t insert the black stick into a point where the
battery tab or strip is broken.
o Caution: When using the black stick to remove the
battery from the enclosure, don’t damage the flex cables. Don’t
scrape, rip, tear, or otherwise damage the polyester film or
other areas. If damage occurs, replace the iPhone.
16. Slightly lift the battery with the black stick just enough to
grasp underneath the battery.
o Caution: To avoid damage, don’t press the black stick on

the edge of the enclosure as you lift the battery.
17. Remove the battery from the enclosure. Then inspect the
enclosure for damage. If the enclosure is damaged, replace the
iPhone.
o Warning: If you can’t remove the battery, stop the repair.

You can find a service option at support.apple.com/repair.
Reassembly
1. Reinstall the bottom speaker. Then continue to step 2.
2. Use ethanol wipes or IPA wipes on the area shown in blue to
remove all residual adhesive from the enclosure.
o Caution: Don’t use ethanol wipes or IPA wipes on the

areas shown in red. Ethanol or isopropyl alcohol may damage
the polyester film and wireless charging unit.

safety issues.
3. Peel the pink release liner from the underside of the replacement
battery.
o Important: Don’t remove the protective cover from the top of
the battery yet.
4. Hold the battery over the enclosure with the protective cover
faceup. Align the bottom of the battery with the top of the
speaker (1) and the left edge with the logic board (2). Then lower
the battery into the enclosure.
5. The center of the repair tray has two slots. Position the repair tray
and enclosure onto the battery press with the left slot over the pin
as shown.
6. Flip down the red lever at the top of the battery press to lower the
roller onto the battery.
7. Slide the repair tray back and forth through the battery press
three times to adhere the battery to the enclosure.
8. Flip up the red lever.
9. Position the repair tray and enclosure onto the battery press with
the right slot over the pin.
10. Flip down the red lever.
11. Slide the repair tray back and forth through the battery press
three times to adhere the battery to the enclosure.
12. Flip up the red lever.
13. Remove the repair tray from the battery press.
14. Hold the edges of the protective cover. Pull the release tabs on
the protective cover to remove the cover from the battery.
o Important: Don’t press the area over the tab you’re releasing.
 Display
Warning
Gently shake the iPhone. If the battery sounds loose, remove
the display and the battery. Then complete battery reassembly
with another replacement battery.
Important
A new battery is not charged. After you’ve completed all removal
and reassembly steps, charge the device for a few minutes.
Caution
System Configuration by putting the device into diagnostics
mode. Tap Start Session and follow the onscreen prompts.
 You’ll have one attempt to complete System Configuration. If the
attempt is interrupted, canceled, or encounters an error, the
device will display a message instructing you to contact the Self
Service Repair Store team for assistance.
iPhone 13 Top Speaker
Before You Begin
Warning
Important
If your iPhone has an mmWave antenna, follow the instructions
in Top Speaker (mmWave Antenna).
mmWave antenna
 Display
Tools

 JCIS bit
 SIM-eject tool
 Super screw bit
Caution
Removal
2. Lift the ends of the 12 flex cables off the connectors.
screw (1) from the logic board. Set aside the screw.
4. Use a torque driver and the super screw bit to remove the two
super screws (2, 3) from the logic board. Set aside the screw.
5. Remove the enclosure from the repair tray.

6. Insert a paper clip or SIM-eject tool into the hole next to the SIM
tray.
7. Push the paper clip or SIM-eject tool toward the enclosure to
eject the SIM tray. Then remove the SIM tray and save it for
reassembly.
9. Ensure that the piston is in the down position as shown.
10. Hold the edges of logic board to lift it out of the enclosure.
o Caution: Don’t damage the logic board while removing it

from the enclosure. If damage occurs, replace the iPhone.
screw (1) from the top speaker. Set aside the screw.
12. Use a torque driver and the super screw bit to remove the
super screw (2) from the top speaker. Set aside the screws.
13. Put on the gloves.
14. Remove the top speaker from the enclosure.
Reassembly
1. Remove the replacement top speaker and the grounding strap
from the packaging.
o Note: If you are reinstalling the existing top speaker, continue
to step 3.
o Caution: Avoid touching the grounding springs on the

grounding strap. If you damage the grounding strap, you must
replace it.
2. Use ESD-safe tweezers to remove the release liners from the
underside of the grounding strap. Then use the tweezers to
position the grounding strap on top of the speaker.

4. Inspect the TrueDepth camera. Ensure that the top edge of the
camera is under the lip of the enclosure.
o Caution: If the TrueDepth camera is positioned incorrectly,

use the black stick to move it into the correct position.
5. Position the top speaker in the enclosure.
o Caution: Ensure that the gasket is installed on the

speaker’s top vent and not torn or damaged. If the gasket is
damaged, replace the top speaker.
6. Use the gray torque driver and super screw bit to install one new
super screw into the top speaker (923-06242) (1).
7. Use the gray torque driver and JCIS bit to install one new
crosshead screw into the top speaker (923-05012) (2).
o Caution: Don’t bend or damage the grounding springs on

the grounding strap.
8. Position the logic board in the enclosure.
o Caution: Ensure that no flex cables are trapped under the

logic board.
9. Press the ends of the 12 flex cables to the connectors in the order
shown.
10. Use the green torque driver and super screw bit to install two
new super screws (923-06240) (1) (923-06238) (2) into the logic
board.
crosshead screw (923-06239) (3) into the logic board.
12. Remove the enclosure from the repair tray.
13. Press the SIM tray back into the side of the enclosure.

 Display
iPhone 13 Top Speaker

(mmWave Antenna)
Before You Begin
Warning
Important
If your iPhone doesn’t have an mmWave antenna, follow the
instructions in Top Speaker.
mmWave antenna
 Display
 Bottom speaker
 Battery
Tools

 JCIS bit
 Micro stix bit
 Nitrile or lint free gloves
 Super screw bit
Caution
Removal
1. Put on the gloves and place the enclosure in the repair tray with
the Lightning connector facing the cutout.
2. Use ESD-safe tweezers to slowly remove the polyester film strip
from the mmWave antenna connector cowling.
crosshead screws from the mmWave antenna connector cowling.
Remove the cowling and save it for reassembly. Set aside the
screws.
o Caution: To avoid stripping the screws, ensure that the

JCIS bit is locked into the torque driver. Don’t scrape the torque
driver against the logic board.
4. Separate the end of the mmWave antenna flex cable from the
connector.
5. Lift the ends of the 13 flex cables off the connectors on the logic
board.
screw from the logic board (1). Set aside the screw.
7. Use a torque driver and the super screw bit to remove the two
super screws from the logic board (2, 3). Set aside the screws.
8. Use the flat end of the black stick to break the adhesive between
the mmWave antenna flex cable and the camera well.
9. Remove the camera. Then continue to step 10.
10. Gently lift the mmWave antenna and the logic board up and out
of the enclosure.
o Important: Ensure that the mmWave antenna stays attached to
the logic board.
o Caution
 Don’t damage the Apple Pay flex cable as you lift the logic
board out of the enclosure.
 Don’t damage the logic board when removing it from the
enclosure. If damage occurs, replace the iPhone.
screw (1) from the top speaker. Set aside the screw.
12. Use a torque driver and the super screw bit to remove the
super screw (2) from the top speaker. Set aside the screw.
13. Remove the top speaker from the enclosure.
Reassembly
1. Remove the replacement top speaker and grounding strap from
the packaging.
o Note: If you are reinstalling the existing top speaker, continue
to step 3.
o Caution: Avoid touching the grounding springs on the
grounding strap. If you damage the grounding strap, you must
replace it.
2. Use ESD-safe tweezers to remove the release liners from the

underside of the grounding strap and position it on the top
speaker.
4. Inspect the TrueDepth camera. Ensure that the top edge of the
camera is under the lip of the enclosure.

5. Position the top speaker in the enclosure.
o Caution: Ensure that the gasket is installed on the

speaker’s top vent and is not torn or damaged. If the gasket is
damaged, replace the top speaker.
6. Use the gray torque driver and super screw bit to install one new
super screw (923-06242) (1) into the top speaker.
7. Use the gray torque driver and JCIS bit to install one new
crosshead screw (923-05012) (2) into the top speaker.
8. Position the logic board and the mmWave antenna in the

enclosure as shown.
o Caution: Ensure that no flex cables are trapped
underneath the logic board.
9. Press the end of the mmWave antenna flex cable to the

connector.
10. Press the ends of the 11 flex cables to the connectors in the
order shown.
11. Use the green torque driver and super screw bit to install two
new super screws (923-06240) (1) (923-06238) (2) into the logic
board.
crosshead screw (923-06239) (3) into the logic board.
13. Follow camera reassembly steps 2 through 7 to reinstall the
camera. Then continue to step 14.
14. Use the green torque driver and JCIS bit to install three new
crosshead screws (923-06820) into the mmWave antenna
connector cowling.
o Caution: To avoid stripping the screws, ensure that the

JCIS bit is locked into the torque driver. Don’t scrape the torque
driver against the logic board.
15. Adhere the replacement polyester film strip over the mmWave
antenna connector cowling.
16. Follow all Battery reassembly steps to reinstall the bottom
speaker and install the replacement battery.

 Display
iPhone 13 True Depth

Camera
Before You Begin
Warning
 The True Depth camera includes one or more lasers. Disassembly
of the True Depth camera, damage to the True Depth camera, or
failure to use genuine Apple parts could expose you to hazardous
infrared laser emissions, possibly resulting in injuries to eyes or
skin.
 Display
 Top speaker or top speaker (mmWave antenna)
Tools
Caution
This procedure requires True Depth Camera Configuration. To
perform True Depth Camera Configuration, you will need the
following:
 A Mac with the latest version of Apple Service Utility installed.
You’ll also need to install iPhone Repair – True Depth Camera
resources, located in the Apple Service Utility Resources window.
 The device must be running the latest version of iOS.
 Internet access
 A Lightning cable
After you’ve completed all removal and reassembly steps and

installed Apple Service Utility on a Mac, learn how to initiate the
True Depth Camera Configuration process
Note: This procedure shows images of iPhone 13 with mmWave

antenna. However, the repair instructions are identical for iPhone
13 with no mmWave antenna.
Removal
2. Gently hold the two True Depth camera flex cables together and
tilt up the bottom edge of the camera assembly. Then lift the
cameras away from the lip of the enclosure.
Reassembly
1. Put on the gloves to prevent contamination of the True Depth
camera lenses.
2. Inspect the True Depth camera assembly to ensure that the
grounding foam and grounding springs are intact. If either of these
are missing or damaged, replace the True Depth camera
assembly.
3. Tilt the top edge of the True Depth camera assembly under the lip
of the enclosure as shown. Then lower the camera into the
enclosure. Use your finger or the black stick to adjust the
alignment.
o Caution: Ensure that top edge of the True Depth camera is
positioned under the lip of the enclosure.
4. Follow reassembly steps 3 through 14 in Top Speaker or 3
through 16 in Top Speaker (mmWave Antenna). Then continue to
step 5.
5. Use ESD-safe tweezers to remove the protective covers from the
True Depth camera.
o Caution: Don’t touch the front of the True Depth camera

assembly after the protective covers are removed.
6. Inspect the TrueDepth camera assembly. Ensure that the top

edge of the camera assembly is under the lip of the enclosure and
centered between the sides of the enclosure.

 Display
Caution
 After you’ve completed all removal and reassembly steps, learn
how to initiate the True Depth Camera Configuration process
 You will need a Mac with Apple Service Utility installed to
perform True Depth Camera Configuration.
 The device must be running the latest version of iOS.

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iPhone 13 Repair

Tools and parts

Ordering tools and parts

TrueDepth Camera Configuration is used after a TrueDepth camera

What System Why it's important

Transfers factory Certain parts like displays, cameras, and

Links Secure After repair of a logic board or a biometric

Ensures repair After a hardware repair, software checks

Assigns wireless To comply with regional communications

Updates firmware Keeping firmware up to date ensures that

System Configuration requirements

If the TrueDepth camera is replaced, System Configuration also

How to initiate System Configuration

See the individual repair sections of this manual for more

Warning Instructions for reducing risk of

Caution Instructions for reducing risk of data

Importa Supplemental information for

How to set up a workspace

How to handle a battery

Act immediately if you notice any of the following signs of a battery

Do smother the battery or device immediately with plenty of clean,

Do contact local fire authorities if further assistance is needed.

Do wait 30 minutes before touching the device. Wear the heat-

Do dispose of the damaged battery or device (including any debris

How to handle batteries

Perform the following steps to discharge the battery:

o Caution: The flashlight produces heat. Keep the iPhone in

iPhone Broken Glass

If the iPhone glass is broken, perform the following steps before

5. Wait at least 12 minutes for the bond between the protective

You can find a service option at support.apple.com/repair.

iPhone 12 and later:

Read these support articles before continuing to

Power and Startup

Wi-Fi and Bluetooth

Note: Following these procedures may result in data loss.

To access the test suites, you will need a separate, secondary

How to run Apple

Prepare the iPhone you're testing

Start Apple Diagnostics for Self Service Repair on

Enter diagnostics mode on the iPhone you're testing

Available diagnostic test

Display Pixel Anomalies

Camera Image Quality

Audio for Self Service Repair

For iPhone 15 and iPhone 15 Plus

For all other supported iPhone models

Battery and Charging

iPhone 12 and later:

Troubleshooting wireless charging issues

Troubleshooting battery life

If your iPhone or iPod touch won't charge

How to wirelessly charge your iPhone

Using Apple power adapters, cables, and duckheads with Apple

Identify counterfeit or uncertified Lightning connector accessories

Unauthorized modification of iOS

If the issue wasn’t resolved by following a support article, continue

Try these steps before continuing to issue-specific

Run manual and diagnostic tests

Note: This section requires ordering parts and tools. Replacing a

Replace the part

Note: This section requires ordering parts and tools. Replacing a

If your iPhone or iPod touch won't charge