NPS Report - Overview

Website: www.wildcraft.com Type ▼

1 Jun 2024 - 16 Jun 2024 ▼

Last Responded: 16 Jun 2024 Channel ▼

Customer ID Tracked: YES (1) ▼

Overall NPS Bucket Scoring

Overall NPS Score
Bucketing ▼
Responses Response Share%
1. Promoter (9-10) 862 70.89%

2. Passives(7-8) 183 15.05%

3. Detractor(0-6) 171 14.06%

Grand total 1,216 100%

0 1

Overall NPS Score 56.83%

56.83%

Question 1 Question 2
Basis your overall shopping experience at Wildcraft, how likely are you to recommend us to Help us reasons for your rating in question 1?
your friends or family?
Reasons Response Response Overall NPS Avg
Responses Rating s ▼
Share% Score Rating
600 7.83 7.94 10 1. Value for Money 442 36.35% 55.88% 9
9.32 8.96 9.00 9.02 7.5
400 8.38 5.38 8.17 8.15 8.71 8.14 8.07 8.40 8.64 8.53 2… Product
Availability
400 32.89% 59.25% 9

5
3… Store Team 302 24.84% 57.62% 8
200
2.5
4… Store Ambience 72 5.92% 45.83% 8
0 0
24 24 24 24 24 24 24 24 24 24 24 24 24 24 24 24
n 20 n 20 n 20 n 20 n 20 n 20 n 20 n 20 n 20 n 20 n 20 n 20 n 20 n 20 n 20 n 20
1 Ju 2 Ju 3 Ju 4 Ju 5 Ju 6 Ju 7 Ju 8 Ju 9 Ju 10 Ju 11 Ju 12 Ju 13 Ju 14 Ju 15 Ju 16 Ju Grand total 1,216 100% 56.83% 9

* "NO Reason" because filling in reasons is not mandatory

Powered By
 Monthly Response Summary
Website: www.wildcraft.com Type ▼
1 Jun 2024 - 16 Jun 2024 ▼

Last Responded: 16 Jun 2024 Channel ▼

Customer ID Tracked: YES (1) ▼

Monthly Responses VS NPS Score

Trend

Responses Overall NPS Score

4K
3,076 3,199
3,848 2,961 2,901 3,697
3K

2K 1,450 1,432
1,071 1,217
762 862 799
1K 505
1
0
Apr 2023 May 2023 Jun 2023 Jul 2023 Aug 2023 Sept 2023 Oct 2023 Nov 2023 Dec 2023 Jan 2024 Feb 2024 Mar 2024 Apr 2024 May 2024 Jun 2024

Monthly Promoters VS Detractor Trend

Promoter (9-10) Detractor(0-6)

3K
2,415
2,040 2,095 2,165
1,960 2,633
2K

959 908 863

1K 709
488 548 512 370
1
0
Apr 2023 May 2023 Jun 2023 Jul 2023 Aug 2023 Sept 2023 Oct 2023 Nov 2023 Dec 2023 Jan 2024 Feb 2024 Mar 2024 Apr 2024 May 2024 Jun 2024

Response Summary

Response Month ▼
Responses Response % Overall NPS Score
1. Jun 2024 1,217 4% 56.86%

2. May 2024 3,697 13% 59.07%

3. Apr 2024 2,901 10% 52.64%

4. Mar 2024 505 2% 61.19%

5. Feb 2024 3,199 12% 51.3%

6. Jan 2024 3,076 11% 53.22%

7. Dec 2023 1,432 5% 45.67%

8. Nov 2023 1,450 5% 49.66%

9. Oct 2023 799 3% 42.55%

10. Sept 2023 862 3% 43.39%

11. Aug 2023 2,961 11% 52.96%

12. Jul 2023 3,848 14% 43.19%

13. Jun 2023 1,071 4% 50.05%

Powered By
 NPS Report - Geo Analytics
Website: www.wildcraft.com Type: EBO (1) ▼
1 Jun 2024 - 16 Jun 2024 ▼

Last Responded: 16 Jun 2024 Channel ▼

Customer ID Tracked: YES (1) ▼

Drill Downs

StateName ▼
City ▼
Store Name ▼
Rating ▼
Bucketing ▼
Store Number ▼

State wise Stats

State Responses Promoter Detractor Store Store Team Pricing Product Overall NPS Avg Rating
Ambience Avalilability Score
▼

1. KARNATAKA 432 310 56 154 217 152 230 58.8% 9

2. MAHARASHTR 147 103 24 55 89 48 69 53.74% 8

A

3. TAMIL NADU 87 62 9 35 44 34 37 60.92% 9

4. WEST BENGAL 53 40 7 22 32 24 25 62.26% 8

5. DELHI 50 32 8 8 28 11 27 48% 8

Grand total 1,086 775 147 385 589 394 541 57.83% 9
1 - 5 / 27 < >
City wise Stats
City Responses Promoter Detractor Store Store Team Pricing Product Overall NPS Score Avg Rating
Ambience Avalilability ▲

1. GOA 4 0 3 1 1 4 1 -75% 4

2. DHANBAD 1 0 0 0 1 0 0 0% 8

3. RAIPUR 2 1 1 1 2 1 2 0% 8

4. COIMBATORE 2 0 0 1 2 0 0 0% 8

5. TRIPURA 1 0 0 0 0 0 1 0% 8

Grand total 1,086 775 147 385 589 394 541 57.83% 9
1 - 5 / 64 < >
High NPS Cities Min 3 Responses High NPS Stores

Overall NPS Score Responses

Overall NPS Score Responses
8 100%
10 50% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
22.22%
40%
7.5 0% 0% 25% 28.57% 30% 30% 33.33% 6 75%
0%
-75%
5 4 50%
-50%
2.5 2 25%

0 -100% 0 0%
A R E … L I R … … …
GO GPU DOR PU M INITA ANCH AIPU ARW RAN CKN on
… ta… dk
…
ad
… … … …
na v e M oad, apur
… n… R…
N A I N PA A R J D H A U LU ncti Callis mbe G Ro Mari a R aj pala gnik
N Ju a C W C R Go Ya

Stores Wise Details

Type Store Store Name Response Promote Detracto Store Store Pricing Product Overall NPS Avg
Number s ▼
r r Ambience Team Avalilability Score Rating
EBO BLRA032 Indiranagar, 29 23 4 8 16 13 15 65.52% 9
Bangalore

EBO IXEA001 CCM Mall, 24 20 4 2 10 7 12 66.67% 9

Mangalore

EBO BLRA046 JAYAnagar, 24 17 2 9 15 11 13 62.5% 9

Bangalore 2

EBO BLRA015 JP Nagar, 22 18 3 12 16 8 11 68.18% 9

Bangalore

Grand total 1,086 775 147 385 589 394 541 57.83% 9
1 - 50 / 157 < >

Powered By
 NPS Report - Product Analytics
Website: www.wildcraft.com Type ▼
1 Jun 2024 - 16 Jun 2024 ▼

Last Responded: 16 Jun 2024 Channel ▼

Customer ID Tracked: YES (1) ▼

Drill Downs

State Name ▼
City ▼
Category ▼
Sub Category ▼
Bucketing ▼

Category wise Stats

Category Sub Category Response Distinct Customers Overall NPS Score Avg Rating

Gear Backpacks 705 63.12% 9

Accessories 267 57.68% 9
Slings & Messengers 86 60.47% 9
Technical Packs 65 72.31% 9
NA 51 43.14% 8
Duffle/Wheeler 45 71.11% 9
Sleeping Bags 12 66.67% 9
Seconds 2 100% 10
Total 862 61.8% 9

High NPS Category High NPS Sub Category

Overall NPS Score Response Overall NPS Score Response

100% 1.5K 100% 800
84.62%
69.82% 65.44% 70.59% 68%68%71.11% 66.67% 68.42% 100%
69.23% 100%
69.86% 75% 62.62% 63.16%
61.03% 62.06% 61.54% 61.36% 600
75% 64.05% 50.44% 45.98% 82.86%
71.03% 1K
65.47% 49.39% 50% 400
61.8% 57.22%
50%
25% 200
500
25% 0% 0
s rs s rs ll s er on s s
pack Othe s s o rie
enge She
P ack heel lati F lop cond
k ss l u p e
0% 0
Ba
c
Ac
ce
Me nic
a
ffle
/W Ins Fli S
Gear Luggage Footwear Travel Essentials r el & c h u
pa gs Te D
Clothing Others None PPG Ap Slin

Reason Category
Overall Reasoning
Category Sub Category Responses Product_Avalilability… Store_Team-Rating Store_Ambience-Ra… Pricing-Rating

Travel Essentials Slings & Messen… 22 7 13 8 9

Accessories 123 57 72 46 41
Total 134 58 77 48 46
PPG Respirators 35 14 23 17 13
NA 2 0 1 2 0

Grand total 1,216 599 654 435 446

Product Name Wise Rating

Category Sub PRODUCT_NAM DESCRIPTION Avg Rating Responses Store_Ambience- Store_Team- Product_Avalilabi Pricing-
Category E ▼
Rating Rating lity-Rating Rating
1. Luggage NA Others Others 8.79 188 66 123 92 64

2. Others Others Carry Bag Carry Bag : PAPER 8.91 167 68 98 87 57

: Beige : M

3. Gear Accessories Combo Kit Bag Combo Kit Bag : 8.36 132 41 80 56 42
Wildcraft :
Assorted
Grand total 8.7 1,216 435 654 599 446
1 - 100 / 1490 < >

Powered By
 NPS - Sents Report
Website: www.wildcraft.com Type ▼
1 Jun 2024 - 16 Jun 2024 ▼

Last Responded: 16 Jun 2024 Channel ▼

Customer ID Tracked: YES
* Look for (T-2) data
(1) ▼

NPS Transactions
Type / Purchases
Year Year Month date EBO FRANCHISE

2024 Jun 2024 15 Jun 2024 882 209

14 Jun 2024 625 179
13 Jun 2024 655 110
12 Jun 2024 682 123
11 Jun 2024 686 142
10 Jun 2024 724 129
9 Jun 2024 1,579 170
Grand total 13,766 2,137

Overall Daily Stats

date Purchases Sent Responses Response Conversion %
1. 15 Jun 2024 209 0 7 null

2. 14 Jun 2024 179 0 4 null

3. 13 Jun 2024 110 0 5 null

4. 12 Jun 2024 123 318 3 0.94%

5. 11 Jun 2024 142 267 7 2.62%

6. 10 Jun 2024 129 281 4 1.43%

Grand total 2,137 4,323 87 2.01%

1 - 15 / 15 < >
Channel Wise Sent & Responses
date / Sent / Responses / Response Conversion Rate%
15 Jun 2024 14 Jun 2024 13 Jun 2024 Grand total

Channel_Up… Sent Responses Response C… Sent Responses Response C… Sent Sent Responses Response …

Whatsapp 0 7 - 0 4 - 0 3,258 87 3%

Grand total 0 7 0% 0 4 0% 0 3,258 87 3%

Channel Wise Sent

date / Sent
Channel_Up… 15 Jun 2024 14 Jun 2024 13 Jun 2024 12 Jun 2024 11 Jun 2024 10 Jun 2024 9 Jun 2024 8 Jun 2024 7 Jun 2024 6 Jun 2 Grand total

Whatsapp 0 0 0 265 200 211 430 357 223 3,258

Grand total 0 0 0 265 200 211 430 357 223 3,258

Channel Wise Response

Response_Date / Responses
Channel_Upd… 16 Jun 2024 15 Jun 2024 14 Jun 2024 13 Jun 2024 12 Jun 2024 11 Jun 2024 10 Jun 2024 9 Jun 2024 8 Jun 2024 7 Jun Grand total

whatsapp 44 7 4 5 3 7 4 2 5 130

Grand total 44 7 4 5 3 7 4 2 5 130

Response Share % by channel & date

Channel Responses ▼
Response_Date ▼
Responses
1. whatsapp 100% 1. 16 Jun 2024 33.85%

2. 15 Jun 2024 5.38%

3. 14 Jun 2024 3.08%

Grand total 100% Grand total 100%

1-1/1 < > 1 - 16 / 16 < >
Powered By