OUR PRODUCT

Our Core Products

NLP to
Chat Bot
Database
 STA INFOTECH OFFERING
An AI-driven Advanced Chat Bot

Why CHAT BOT’s & Why now

Conversation as Maturity of AI Cost and Synergy
App Fatigue Interface
User experience is
AI has come out of They are highly cost
very difficult and A simple yet powerful ranks and taking efficient
costly. Hence, apps interface like messaging the rightful place.
are difficult to build, are slowly becoming UI
distribute and of choice. In short they
maintain will be the new browser

Problem Statement Need of the Hour Objective of the Project

Inbound Call Centre Business development through Integrated CRM to facilitate

ü Too cumbersome and problematic for
customers to report their problems
and to follow up
ü Too costly & complex for Service
Providers to operate
ü Reduction in the cost of operations
ü Reduction in customer churn
ü Improvement in customer
satisfaction
ü Simple and User-friendly interfaces to
Request, Enquire & Follow up
ü Chat with Agent
ü BPM mimicking capabilities of a
middleware

v Multiple channel presence that will increase customer engagement

Benefits of using our AI/ML
Based Chat bot / Voice bot
v Handling multiple customers at the same time
v Increase revenue by taking Service Request
v Accurate and right information to the customers
v Reminders to customers at right time through notifications
v Voice-based Web/Mobile App
Key features of Our Chat Bot Platform
v Multi Lingual Capability

v System is capable of doing conversation like Human Agent

v Ability to work with multiple source of data like API, Database or File system

v Very high accuracy and speed of Spelling correction

v Less or almost no training of Data required

v Ability to integrate with any ITSM, CRM, BPM, PPM, or any other Ticketing Tool

v Bot can connect with any channel like Social Media (Facebook, Twitter etc.), it can integrate to WhatsApp
also if customer has key to WhatsApp

v Very low Op-ex as the system does not require very high end hardware

v The speed of the system and accuracy of the results is very high

v The synonym finder gives consistently high quality output

v Reinforced learning and online learning

 PRODUCT CAPABILITIES

Reporting and Create Bot

Charting

Core AI Team Text + Voice

Product
Capabilities

Fast
Multilingual
Integration

NLP to Database,
Chat Dashboard
CRM, ERP, etc.
Chat Data
Analytics
How our Solution NLP to Database works

DMP / Data Lake

APIs

Human
Intervention

How our Chat Bot and NLP to Database works

 INTEGRATION OF OUR CHAT BOT WITH
BPM, PPM AND ITSM TOOLS

ENTERPRISE CHALLENGES ITSM SOLUTION - BENEFITS

Reduce cost with No Coding required Business

Software Development Costs Going Through The
Roof
Poor Customer Support & No Visibility due to lack
of integration
Micro Processes Spawning Shadow IT, with no
Technical Over Sight
The Business Need To Implement Change Faster
Process Tool
Reduce time & project cost with No Coding PPM tool
Manage & Track all support on the same platform
with Analytics
Automatically Discover & Route service/ support
requests
Manage micro processes with Self Serve Reporting
by providing business with No Coding required tool
Bring Visibility to all processes in the organization
Improve time to implement with a Fully Configurable
System that improves quality
Propagate process changes to staff Automatically &
Reduce Training & Implementing Cost

“A Simple and Integrated system is needed, that Reduces Time & Cost to implement by providing the

BPM - Ability to provide the business services for their customers

PPM - Ability to manage enhancements to their services
ITSM- Ability to provide support to their customers and employees Service Management

ANYWHERE AND ANYTIME

with a No Coding Required approach to Route Work to ANYONE,

And Integration with Our Chat Bot Solution

 Product Architecture

BOT
Platform
Create BOT & BPM Flow Security,
Monitoring &
Management

Integration with Implement KB

Enterprise platform & Integrate
ML
Chat Bots – NEXT BIG THING

THEN NOW

Call
Centre
Support
Feedback

Customer Support The New Age Customer Support

 Key Features – Chat Bot

Unified Gateway to Live Tracking of Ticket

Contact database Service
CRM for customer acquisition and Run off-the-shelf or tailored reports
Unified gateway to any Service & show real-time status of ticket
Management.
Provider of Your Choice and Company
of your choice

Consumer Behavior Telephony options - Follow Up modes

intelligence Alternate To get details or follow up on the
Monitoring Ticket Status , Past Simple User Interface for Enquiry / Ticket raised
Behavior. Request

Outbound & inbound Chat

Flexible Forms, Validations & Rules API
Make & receive Request. Assign Develop Connectors with your
Record Input from User or From vendor
forms to capture input. In case of
agent & take action based upon value ERP & reporting systems.
follow up either raise a query or chat
given.
with agents
 10 Key Benefits Our
Chat Bot Platform Can Deliver!

Save Time & Money:

01 By automating conversations that would otherwise require an employee to
answer, organizations save time and money that can then be allocated to
other work.

Collecting every piece of data and info

By implementing Our Chat Bot, only the relevant data will be collected and
02 correlated from every interaction with the customer, and internal systems. This
allows you to reference any piece of the call or chat and pull up a range of
valuable information.

Virtual agents to assist customers

03 Instead of having to call into the call center, customers are able to speak to our AI
enabled chat bots on your website for minor issues. Our AI chat bots are also able to
field calls away from busy agents and collect data from the customer beforehand.

Provide 24X7 Support

04
The most popular use of chat bots is to provide quick answers in an emergency
24X7 service by using a robust chat bot when your business is closed, customers
still gain access to the information they need, efficiently.

Guide Users to Better Outcomes

Customers don’t always know where to go to find the information they’re interested in.
05 Maybe they just heard your brand name in passing and decided to explore. By asking a
series of qualifying questions, you route users to the best place for them to find the
information they want.
 10 Key Benefits Our
Chat Bot Platform Can Deliver!

To scale up your operations

Chat bots do not suffer from the limitations of a human agent. Where live agents can
06 handle only 2 to 3 conversations at a time, chat bots can operate without an upper
limit. By employing chat bot solutions to complement your human task force, your
business can get the boost it needs to enter new markets.

You are looking for an interactive marketing platform

Unlike apps and websites, chat bots do not present a passive user experience.
07 You can use chat bots for a highly interactive marketing campaign. And the
availability of chat bots on platforms like Facebook Messenger means you can
reach out to more people at once.
Generate Leads and Revenue
Chat bots use direct messages to gather information necessary to provide effective

08
support. Asking users why they’re visiting your page, for example, is one popular question
that is likely asked in every engagement. Automating this initial interaction allows users
to share the information needed for the agent to better serve them without requiring a
human to ask for it.

Engage Users in A Unique Way

Traditionally, customer questions were routed to businesses via email or the
09 telephone, which made user experiences fairly standard and non-customized.
But Chat Bots offer a new, fun and interactive way to engage with brands.

You are selling to the millennials

Millennials are not impulsive buyers. They like to inquire and compare products before
10 they buy. Also, millennials prefer live chat over phone calls. So, if your product lines are
aimed at Millennials, introducing chatbots in your customer service will be a prudent
investment.
NLP to Database Chat Bot Solution

Problem Statement Need of the Hour Technology

With database being

Wait for information is We have developed NLP to
backbone of most modern
inefficiency and in generate Database queries
Website to Enterprise
competitive landscape the and training also requires
systems. The standard
chances of delay or error has small amount of dataset.
approach to solve this
become very costly, and Currently additional modules
problem is to treat both
people want a simple and are being worked upon to
the natural language
easy to use system. What can make system more
description and Database
be better than NATURAL configurable and also Deep
query as sequences and
LANGUAGE to interact with learning capabilities are being
train a sequence-to-
Enterprise data System using worked upon.
sequence model which can
BOT and NLP to Database.
be used as the parser.
What Customer Wants
Less or almost nil
training interface

Integrate with any Database

type

Ability to keep training data to minimal

How It Works
➢ Capability to connect to any
database

➢ Intent to Database Query

Mapping
SMART ➢ Work in Progress to add deep
learning and Reinforced
learning

➢ Statistical Model is also being

added to

➢ Ability to train and get BOT

online

➢ Quick access to information

FAST
➢ Leverage Marketing in less
costly way