No. 1 COMMERCE INSTITUTE – XI-XII, CA, CMA, CS, B.

COM, GD, PI, PUBLIC SPEAKING

Dr. Santosh Rai Institute (PC)
196, Zonal Market, Sector -10, bhilai Ph. 0788-4012438
CMA INTER - 9
MM: 100 OPERATIONS MANAGEMENT & STRATEGIC MANAGEMENT TIME: 3 HOURS

SECTION – A (COMPULSORY)
Q.1. Choose the correct alternative [2x15 = 30]
i. The Slack Time of Tail event of vi. With reference to the operations of
Activity-G of a Product is 0 day. If the a manufacturing company, one of
total Float and Free Float of the the important decisions “How to
activity G are 8 days and 5 days reach the products to the
respectively, the Independent Float customers?” Is related to which one?
of activity G will be: a. Quality Management
a. 3 days b. Inventory Management
b. 4 days c. Maintenance Management
c. 5 days d. Distribution
d. 8 days vii. Which one of the following is
ii. Advantage of preventive associated with the question “How
maintenance includes much space and capacity does each
a. Increased breakdown and economic activity centre need?”
downtime. a. Facility location
b. Many large scale repairs. b. Facility layout
c. Decreased equipment’s life. c. Capacity Planning
d. Better product quality. d. MRP
iii. The volume of goods or services as viii. The non-linear iterative process that
well as varieties of product of seeks to understand users needs
services that can be associated with challenge assumptions, redefine
Batch processing is – problems and create innovative
a. One only solutions to prototype and test, is
b. A few called:
c. Moderate a. Product design
d. Very large b. Product Mix
iv. With reference to line balancing, the c. Design thinking
interval of time between two d. Product Life Cycle
successive products coming off the ix. Any solution that also satisfies the
end of a production line or assembly non-negative restrictions of the
line is referred to as – general linear programming
a. Wait time problem is called a:
b. Run time a. Basic solution
c. Cycle time b. Feasible Solution
d. Task time c. Basic Feasible Solution
v. The output of MOB Ltd., a small scale d. Optimal feasible solution
industry manufacturing hose x. ISO Standards are reviewed every:
couplings, is 18 pieces per shift of 8 a. Year
hours. If the standard time per piece b. 2 Years
is 24 minutes, what will be the c. 5 Years
productivity of Small Scale Industry d. 10 Years
(MOB Ltd.)? xi. _________ is an inventory
a. 60% management method in which
b. 70% goods are received from suppliers as
c. 75% per the requirement
d. 90% a. Mass stock
No. 1 COMMERCE INSTITUTE – XI-XII, CA, CMA, CS, B.COM, GD, PI, PUBLIC SPEAKING
No. 1 COMMERCE INSTITUTE – XI-XII, CA, CMA, CS, B.COM, GD, PI, PUBLIC SPEAKING
b. TJJ a. General AI
c. JJT b. Human level
d. All of above c. Narrow AI
xii. __________ is any matrix that d. Super AI
measures whether an organization xiv. Which of the following is the
is meeting certain objectives and example of IOT?
goals that are set to help the a. Smart parking
organization succeed. b. Smart light
a. KPA c. Medical fridges
b. KPI d. All of the above.
c. KRA xv. Value chain concept was developed
d. KPE by _________
xiii. __________ refers to the current a. Boston group
state-of-the art with existing b. Michael porter
software that automates a c. Arthul
traditionally human activity d. Talyor

SECTION – B (ATTEMPT ANY 5 OF 7 QUESTIONS)

Q.2.
(a) “Recent trends in Production and Operations Management related to global competition and the
impact it has on manufacturing firms.” In this context, state in brief the recent trends in
production and operations management. (Any seven) [7]
(b) You are working as a Production Manager in a Manufacturing unit. You are required to determine
whether resources are to be organized around products or process in order to implement the flow
strategy. In this context, describe in brief the basic process types to be chosen. (Any seven)
[7]
Q.3.
(a) “Virtually every good or service is made by using some variation of one of the three process
strategies”. In this context examine each of three process strategies. [7]
(b) The time remaining (number of days until due date) and the work remaining (number of days
still required to finish the work) for 6 Jobs of ROBIN Ltd., which were assigned the Jobs P to T
and Z as they are arrived to the shop, are shown below:
Jobs Numbers of days until due date Numbers of days of work remaining
P 8 4
Q 5 8
R 4 3
S 9 6
T 7 5
Z 10 10
Required:
Sequence the Jobs according to priority established by
i. Least Slack (LS) Rule
ii. Longest Processing Time (LPT) Rule
iii. Critical Ratio Rule
Q.4.
(a) A marketing manager of AVON Ltd., has four salesmen and four sales districts. Considering the
capabilities of the salesmen and the nature of districts, Marketing manager estimates that sales
per month (in thousand rupees) for each salesman in each district would be as follows:
DISTRICT
Salesman A B C D
P 40 33 26 19

No. 1 COMMERCE INSTITUTE – XI-XII, CA, CMA, CS, B.COM, GD, PI, PUBLIC SPEAKING
No. 1 COMMERCE INSTITUTE – XI-XII, CA, CMA, CS, B.COM, GD, PI, PUBLIC SPEAKING
Q 28 23 18 13
R 28 23 18 13
S 22 18 14 10
Required:
i. Suggest a suitable allocation of salesmen with the districts so what total sales will
maximum.
ii. Assess the total sales (in thousand rupees) pertaining thereto. [7]
(b) Observation of past data show the following patterns in respect of inter-arrival duration and
service duration in a single channel queuing system:
Arrival of Customers services
Inter-Arrival time Probability Services time Probability
(Minutes) (Minutes)
2 0.20 4 0.25
4 0.24 6 0.34
6 0.28 8 0.26
8 0.18 10 0.15
10 0.10 -
The random number are given to be used for the simulation of arrival and service patterns.
Arrival 74 22 90 05 42
Service 40 18 71 92 64
Required: [7]
Simulate the queue for the first 5 arrives and assess the following:
i. Average waiting time of a customer.
ii. Average idle time in the queue.
Q.5.
(a) The Management of BB HOTEL IN is considering periodic replacement of light bulbs fitted in
its rooms. There are 200 rooms in the hotel and each room has 5 bulbs. The Management is
conducting a study on the life of the light bulbs. The following mortality rates have been
observed for the light bulbs.
Month of use 1 2 3 4 5
Precent of bulbs failing by that month 10 15 25 30 20
There are 1000 light bulbs in use and it costs 100 to replace an individual bulb which has
burnt out. If all bulbs were replaced simultaneously, it would cost 20 per bulb. It is proposed
to replace all bulbs at fixed intervals, whether or not they have burnt out and to continue
replacing burnt out bulbs as they fail.
Required:
(i) Examine the number of light bulbs to replaced every month
(ii) Calculate the average monthly cost (Rs.) of individual replacement.
(iii) Identify at what interval of time the Management of BB Hotel IN should replace all the
light bulbs and which policy of replacement would economical. [7]
(b) TINTEX LTD., a construction company has an opportunity to submit a bid for the construction
of a new apartment building. From specifications provided by the developer, a PERT Network
for the project has been developed and the estimate of optimistic; most likely and
pessimistic, completion duration in days (a, m and b respectively) for each activity are shown
below:
Activity and Estimated Time in Days
identification
Optimistic (a) Most Likely (m) Pessimistic (b)
A 1-2 15 20 25
B 1-3 20 25 30
No. 1 COMMERCE INSTITUTE – XI-XII, CA, CMA, CS, B.COM, GD, PI, PUBLIC SPEAKING
No. 1 COMMERCE INSTITUTE – XI-XII, CA, CMA, CS, B.COM, GD, PI, PUBLIC SPEAKING
C 2-3 6 10 14
D 2-4 8 12 16
E 3-4 2 6 10
F 4-5 6 10 14
Required:
(i) Assess the expected Time (in days) of the project.
(ii) Draw the Project Network and identify all paths through it.
(iii) Identify the Critical Path with its duration and assess the Total Float and Free Float of
each activity of the Project. [7]
Q.6.
(a) What are the factors that determine the rivalry among established firm according to
Porter’s Five Forces framework? [7]
(b) what are the steps required in Balance score card approach? [7]
Q.7.
(a) what do you understand by the term critical success factor? What are the sources of
Critical Success Factors? [7]
(b) What do you understand by BPR? What are the important reasons that lead an
organisation to undertake re-engineering? [7]
Q.8.
(a) What is block chain? Explain its important components and benefits? [7]
(b) Why Digital Transformation is required? List the steps that an organisation should take
for digital transformation. [7]

No. 1 COMMERCE INSTITUTE – XI-XII, CA, CMA, CS, B.COM, GD, PI, PUBLIC SPEAKING