Washington DC Now Platform Administration

Washington DC Now
Platform Administration
Last updated: February 20, 2024

PDF generated on February 20, 2024

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 Washington DC Now Platform Administration

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Company Headquarters
2225 Lawson Lane
Santa Clara, CA 95054
United States
(408)501-8550

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United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are
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 Washington DC Now Platform Administration

Group attachment search results with their parent

results
Configure your AI Search applications to display attachment search
results grouped with the results for their parent records.

Before you begin

The index_attachments attribute can't be set to false for any indexed

source used in the AI Search application. For details on creating and
editing attributes for indexed sources, see Indexed source attributes.
Note: If you remove a false index_attachments attribute value from
an indexed source, perform a full reindex for the indexed source
before continuing with this procedure. To learn how to reindex
content for an indexed source, see Perform a full table index or
reindex for a single indexed source.

Role required: search_application_admin

About this task

Search administrators can enable grouping of attachment search results

with the results for their parent records. With this option enabled, search
results for attachments that match a user's search display inline with the
search results for their parent record.

If the parent record itself or any of its attachments matches the user's
search, the parent record appears in the search result list. Grouped
attachments that match the search appear in descending relevancy
order within the search result for their parent record.

When attachment grouping is in use, AI Search computes relevancy

scores for the parent record and each of its grouped attachments. The
final relevancy score of the grouped search result is the highest of these
individual relevancy scores.

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United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are
associated.
 Washington DC Now Platform Administration

Sample results page showing attachment results grouped with parent

result

By default, AI Search displays separate search results for the parent

record and each of its attachments that matches the user's search. With
attachment grouping enabled, you can view all matching attachments
for a record in a single location, instead of needing to collate information
from multiple search results.
Note: When you select a grouped attachment search result, AI
Search logs click rank signal data for the parent record search result.
All other search signal data is specific to the selected attachment
record. For more details on search signal logging, see Search signal
tables.

Attachment grouping is enabled by default for new search application

configuration records. To enable attachment grouping for existing search
application configuration records after upgrading from a previous
release, perform the following steps.

Procedure

1. Navigate to All > AI Search > Search Experience > Search

Applications.

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United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are
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 Washington DC Now Platform Administration

2. Select the record for the AI Search application that you want to
enable attachment grouping for.

3. Configure the layout for the Search Application Configuration form to

display the Show parent for results that are attachments option field.
For details on configuring the layout of a form to display additional
fields, see Configuring the form layout.

4. Select the Show parent for results that are attachments option.

5. Select Update.
If any indexed source used in the search application doesn’t have
the index_attachments attribute set to true, the system displays
a warning message. For each affected indexed source, set the
index_attachments attribute to true, then perform a full reindex.

Result

AI Search groups matching attachment search results with their parent

record results on the search application results page.

PDF generated on February 20, 2024 5

©2024 ServiceNow. All rights reserved. Terms of Use Privacy Statement

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the
United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are
associated.