Benchmarking: Tools and Methodologies for Continuous Quality Improvement

Durations
2 days

Course objectives
- Describe the benefits of benchmarking
- Discuss how benchmarking activities can lead to organizational success
- Apply the correct methodology to data collection and analysis
- Analyze the appropriate methods of continuous improvement
- List the advantages of effective performance measurement

Course outline
 What is Benchmarking
o The process and background of Benchmarking
o Strategic, Performance and Process Benchmarking
o 2 different levels of benchmarking – internal and external
 Understanding the performance measurement of benchmarking
o The purpose of performance measure – why do we need it?
o Developing the KPI and KRA
o Using the KPI and KRA to drive the organization transformation
o Identifying what benchmark process / project suitable for your company
o Alignment with corporate goals / vision and mission
o PESTLE + SWOT analysis
 Benchmarking project management approach
o Developing the benchmarking scopes / WBS
o Timeline analysis – critical path method
o Resources planning
o Risk analysis management
o Building contingency plan
o Cost benefits analysis
o Quality and communication
o Identifying and selecting benchmarking partners
 Understand what to benchmark – speaking with data
o Type of data and accuracy of data / quality of data
o Statistical analysis
o Collecting and analysing benchmarking information
o Root cause analysis methodology – why-why / fish bone
o Analysis of performance gaps
o Presenting benchmarking finding – communicating results effectively
 Value Generation
o Understand how to close performance gaps
o Develop action plan for implementation – pilot project
o Implementation and monitoring process
 Linking benchmarking with continuous improvement analysis
o Kaizen and continuous improvement
o Lean six sigma / DMAIC
o Poka Yoke / 5S
o Developing personal and corporate action plans
 Overcome benchmarking challenges: Common issues and solutions
 Sustaining a benchmarking program – Key success factors and continuous
improvement
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