Subject: Apology for Shipment

Delay Due to Unforeseen

Circumstances (Order
#9350f52fs58q)

Dear Kim Ortega,

We hope this message finds you

well. We are writing to inform you
about an unfortunate delay in
your recent order from Shein.
Due to a tornado that recently
impacted our warehouse, there
has been a delay in the shipment
of your order, which was placed on
May 13. Your order, originally
expected to arrive on May 24, will
now be delivered by June 14. Our
team is working tirelessly to
restore normalcy and ensure all
pending orders are dispatched as
swiftly as possible.

We deeply apologize for any

inconvenience this may have
caused. As a token of our
appreciation for your patience
and understanding, we are
offering you a 25% discount on
your current order if you choose
to continue with your purchase.
We hope this gesture helps to
mitigate any frustration caused by
this delay.

If you prefer not to wait for the

delayed shipment, you are
welcome to request a full refund.
Our customer service team is on
standby to assist you with any
concerns or queries you may have.
Please accept our sincerest
apologies and gratitude for your
continued support during this
challenging time. We value your
trust in Shein and strive to
provide the best service possible,
even in the face of unforeseen
events.

Thank you for your understanding.

Warm regards,

Luke Hemingway
Customer Service Team