Information Systems Management (IMS552)

AN
Chapter 1 INTRODUC
TION
An Introduction to TO IS
Information Systems Type of IS

(cont..) IS Activities

Dr Hasnah Hashim The Importance

Senior Lecturer of ISM
College of Computing, Informatics &
Mathematics
hasnahhashim@uitm.edu.my

Type of IS Type of IS
There are three types of IS which support the operation and management of any
organization: Operation Support System

Transaction Processing System (TPS)

Transaction Processing Planning System

(ERPS)

Customer Relationship Management

Systems (CRMS)

Principles of Information Systems, 3 Principles of Information Systems, 4

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Type of IS Type of IS

Management Information Systems Specialized Management Information Systems

Financial Management Information

Financial Accounting Management Systems
Systems

Marketing Management Information

Geographic Information Systems
Systems

Human Resource Management Information Knowledge Management

Systems Systems (KMS)

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 Type of IS Type of IS
Decision Support Systems

Group Decision/ Support

Systems (GDSS/GSS)
Artificial Intelligence/ Expert Systems
Executive Support/ Information Systems
(ESS/EIS)

Strategic Information
Systems (SIS

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7 8

IS Activities IS Activities

1. Input data resources

2. Processing data into information
3. Produces output of information
product
4. Storage of data and information
5. Control of the system
performance
Principles of Information Systems, Principles of Information Systems,
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IS Activities The Importance of ISM

Business examples of the basic IS activities

Covers on:

• Computer and Information Systems

Literacy
• Information Systems in the
Functional
Areas of Business
• Information Systems in Industry
• Global Challenges in Information
Principles of Information Systems,
Eighth Edition
Principles of Information Systems,
Eighth Edition
11 Systems
 Information Systems in the Functional
Computer and Information Systems Literacy
Areas of Business

• Computer literacy: knowledge of computer systems and

equipment and the ways they function
• Finance and accounting
• Information systems literacy: knowledge of how data and • Sales and marketing
information are used by individuals, groups, and organizations • Manufacturing
• Human resource management
• Legal information systems

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Information Systems in Industry Information Systems in Industry (continued)

• Airline industry
• Healthcare organizations
• Investment firms • Retail companies
• Banks • Power management and utility companies
• Transportation industry • Professional services
• Publishing companies

Principles of Information Systems, 15 Principles of Information Systems, 16

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Global Challenges in Information Systems

Global Challenges in Information Systems
(continued)
• Infrastructure challenges
• Cultural challenges High-quality electricity and water might not be
Countries and regional areas have their own available in certain parts of the world. Telephone
cultures and customs that can significantly affect services, Internet connections, and skilled
individuals and organizations involved in global employees might be expensive or not readily
trade. available.
• Language challenges • Currency challenges
Language differences can make it difficult to The value of different currencies can vary significantly
translate exact meanings from one language to over time, making international trade more difficult
another. and complex.
• Time and distance challenges • Product and service challenges
time and distance issues can be difficult to Traditional products that are physical or tangible, such
overcome as an automobile or bicycle, can be difficult to
Principles of for individuals
Information Systems, and organizations 17 18
involved with Eighth Edition
global trade in remote locations. deliver to the global market.
Global Challenges in Information Systems
(continued)
• Technology transfer issues
Most governments don’t allow certain military-related
equipment and systems to be sold to some countries.
• State, regional, and national laws
Each state, region, and country has a set of laws that must
be obeyed by citizens and organizations operating in
the country. These laws can deal with a variety of issues,
including trade secrets, patents, copyrights, protection of
personal or financial data, privacy, and much more.
Laws restricting how data enters or exits a country are
often called transborder data-flow laws.
• Trade agreements
Countries often enter into trade agreements with each 19
other.
REVIEW QUESTIONS
1. What is an information system? What
are some of the ways information systems
are changing our lives?
2. How would you distinguish data and
information? Infor- mation and knowledge?
3. Identify at least six characteristics of
valuable information.
4. What is the difference between
efficiency and effectiveness?
5. What are the components of any
information system? 20

REVIEW QUESTIONS

6. What is feedback? What are possible

consequences of
inadequate feedback?
7. How is system performance measured?
8. What is a knowledge management
system? Give an
example.
9. What is a computer-based information
system? What are
its components?
10. Identify the functions of a transaction 21

processing system.