JOB ADVERTISEMENT

SALESFORCE ADMINISTRATOR
Employment Part Time (0.6 – 0.8 FTE)
Type: Contract role to 31 December 2022, commencing immediately (with a possibility of
extension)
Location: National/Remote
We currently have an office located in Naarm (Melbourne). If you are not located near any of
our offices, there is the flexibility to work remotely from your home office.

Teach For Australia would like to acknowledge the many Traditional Custodians of the lands
throughout Australia. We pay our respects to their Elders past, present and emerging, for
they hold the memories, the traditions, the culture and hopes of Australia’s first peoples.

 Passionate and ambitious team working to close the education gap

 Flexible work practices, including the option to work from home
 Allowance and time off work for professional development
 Join us in our commitment and vision for Reconciliation, in a space where we learn and grow together

About the Position

You’ll be providing Salesforce end-user support and training for our organisation (around 80+ Salesforce
users), and help us develop, enhance and maintain the Salesforce solution for our organisation. Working in
our Finance and Business Services team, you’ll be working alongside another experienced Salesforce
Administrator, supporting in the delivery of key projects across the year, enabling our organisation to achieve
its goals, mission and vision.

About Teach For Australia

Our vision is an Australia where education gives every child, regardless of background, greater choice for their
future. Teach For Australia (TFA) are dedicated to ensuring that all children can achieve their potential, no
matter what their postcode is. You can learn more about what we do, here.

About You
 Passionate about all things Salesforce – you’ll be Salesforce.com certified, with at least two years
experience in Salesforce administration.
 Excellent verbal and written communication skills, and able to build positive relationships
with a variety of stakeholders.
 Comfortable in providing support and delivering training to end-users.
 Great planning and organising skills
 Demonstrated commitment to our mission, Core Values and Reconciliation

Teach For Australia welcomes applicants of all backgrounds to apply, and encourage applications
from Aboriginal and Torres Strait Islander people.

How to Apply

1. Apply here, by 11:59pm on Sunday 18 April 2021, and

2. Email your CV to ict.recruitment@teachforaustralia.org, with the subject line ‘Application: Salesforce
Administrator” (ensure your CV is clearly labelled with your full name).

All enquiries can be directed to ict.recruitment@teachforaustralia.org.

Note: As applications will be assessed on a rolling basis, we may close advertising prior to Sunday 18 April
2021. Please note that you must have the appropriate right to work in Australia in order to be eligible for this
role. Successful candidates will be required to undertake a National Police Clearance, and obtain a valid
Working With Children Check.
JOB DESCRIPTION

Role Title: Salesforce Administrator

Function: Finance & Business Services Financial Accountability: n/a
Reports To: IT & Business Systems Manager People Management: None

Role Purpose
To develop, enhance and maintain TFA’s organisation-wide Salesforce solution and to provide end-user support
and training.

Qualifications and Experience

Essential

 Salesforce.com Admin (ADM201 and ADM211) certified

 Two or more years of experience in the administration of Salesforce systems, demonstrating a strong
understanding of Salesforce.com best practices and functionality
 Data Management experience
 Ability to deliver Salesforce training and provide end-user support

Desirable

 Experience with Salesforce Non-Profit Success Pack (NPSP)

 Experience implementing and maintaining various third-party applications
 Experience providing general IT and Business Systems support
 Sales Cloud, Service Cloud and Developer certifications

Skills, Attributes and Knowledge

Essential

 Highly proficient communication skills (verbal and written)

 Exceptional attention to detail
 Excellent planning and organisation skills with proven ability to assess, prioritise and manage a busy
and varied workload
 Excellent analytical skills, the ability to think creatively, and demonstrated resilience in problem solving
and providing solutions
 Ability to build relationships and positively engage with end users, internal stakeholders and external
vendors

Key Accountabilities

 Provide end-user support for the Salesforce Non-profit Success Pack environment (Lightning
Experience) with 80+ internal users and 500 external customer portal users.
 Complete intermediate to advanced Salesforce administrative activities including; user account
maintenance, roles, profiles, permission sets, sharing rules, layouts, apps, custom fields & objects,
formula fields, email templates, data security settings and data backups.
 Maintain and develop range of process automation through the use of workflow rules, process builder
and flows.

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  Install and maintain third-party integrated apps and tools (including MailChimp, Box.com, Conga, Form
Assembly, Rollup Helper)
 Import, clean and de-dupe data with the use of tools such as Excel, Salesforce DataLoader and
Salesforce Data Import Wizard.
 Design and execute data quality checks to ensure that data is proactively kept accurate and clean.
 Create and maintain Salesforce reports, dashboards and list views as required by the organisation.
 Regularly conduct internal audit of Salesforce (system health, optimisation, integrations and data
quality).
 Pro-actively identify areas for improvement, assessing alternative solutions and recommending new
approaches, seeking to exploit Salesforce to its maximum capabilities.
 Working alongside the IT & Business Systems Manager to scope, prioritise and deliver Salesforce
features, processes and projects.
 Testing of new functionality and coordinating User Acceptance Testing (UAT) to ensure the overall
efficiency, functionality and user friendliness of solutions.
 Complete release management steps, including working with sandboxes and compiling, validating and
deploying change sets.
 Create and maintain related documentation and training guides.
 Deliver and design end-user training and demonstrations of new features and processes.
 Evaluating and installing new Salesforce releases and features.

Our values

Empowering greatness Outcome driven

We see great possibilities and strive to bring them
to life. We seek to lead by example and are
agents for change in ourselves, in students and in
our society. We create empowering learning
environments that enable others to excel.
Collaboration
We strive to build effective, professional
relationships within and across sectors. We have a
collaborative mindset that opens us to the
opportunities and expertise available through
partnerships. We work together - within the
organisation, with Associates and with partners, to
achieve the individual and systemic changes we
seek.
Innovation
We bring energy and creativity to everything we
do. We are excited by new ideas and look for new
ways to do things that will bring us closer to
achieving our goals. We embrace the opportunity
to operate outside our comfort zone as a chance
to grow and innovate.
We are inspired by ambitious goals and pursue
them with determination. We use fact-based data
to think critically about problems and solutions.
We take personal responsibility for delivering
meaningful, measurable impact within timeframes
that are challenging and motivating.
Humility and learning
We respect and seek to learn from the
communities we serve and the people with whom
we work. We recognise the limits of our own
experience, ask questions and seek diverse
perspectives to inform our views. We work with
curiosity and resourcefulness, engage in honest
self-reflection and look for ways to continuously
improve.
Resilience
We are resilient when faced with obstacles and
undaunted by the scale of the change we seek.
We rise to the challenge and never forget why we
do what we do.

3 | JOB ADVERT & DESCRIPTION – Salesforce Administrator – March 2021