CARLOS HILADO MEMORIAL STATE UNIVERSITY

Talisay City, Negros Occidental

COLLEGE OF EDUCATION

END TERM EXAMINATION IN TLEHRM

2Nd Semester, A.Y. 2022-2023

DIRECTION:
READ AND ANALYZE EACH ITEM AND CHOOSE THE OPTION CORRESPONDING TO YOUR
ANSWER. INDICATE YOUR ANSWER ON THE ATTACHED ANSWER SHEET. (1 POINT EACH).

1. What is the traditional family structure in the Philippines?

A. Blended family C. Nuclear family
B. Extended family D. Single-parent family

2. What is the father's role in the traditional Filipino family?

A. He is the spiritual leader of the family.
B. He is the main breadwinner of the family.
C. He is the primary caregiver for the children.
D. He is responsible for managing the household chores.

3. What is the role of the mother in the traditional Filipino family?

A. He is the primary caregiver for the children.
B. He is the main breadwinner of the family.
C. He is responsible for managing the household chores.
D. He is the spiritual leader of the family.

4. Which of the following is NOT a common Filipino family value?

A. Individualism C. Respect for elders
B. Obligation to family D. Unity

5. What is a family of Philippine origin that exhibits Filipino cultures, customs, traits, and values, of
which the most important value is family closeness?
A. American Family C. Family
B. Conjugal D. Filipino Family

6. What is a basic social unit consisting of parents and their children, considered as a group, whether
dwelling together or not, two or more people who share goals and values, have long-term
commitments to one another, and reside usually in the same dwelling?
A. Community C. Filipino Family
B. Family D. Union

7. What is marriage?
A. A legal union between two people C. A superstitious belief
B. A political tradition D. An agreement between families

8. Which of the following is a requirement for a valid marriage?

A. Consent of both parties C. Officiant and solemnizing authority
B. Marriage license D. All of these

9. What is divorce?
A. A separation without legal consequences
B. The end of a romantic relationship
C. The legal dissolution of a marriage
D. The division of marital properties

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Course Instructor/s: LEOMAR C. BIÑAS, M.Ed. 1
 10. Which of the following is a ground for divorce in many jurisdictions? Choose your answer in the box
below.

I. Adultery
II. Irreconcilable differences
III. Financial problem
IV. Domestic violence
V. Mental Incapacitate
VI. Misunderstanding

A. I, II, III, & IV C. I, II, IV, & V

B. I, II, III, & V D. I, II, V, & VI

11. What is annulment?

A. A legal declaration that a marriage is void from the beginning.
B. A separation agreement between spouses
C. A temporary suspension of a marriage
D. None of the above

12. Which of the following is a ground for annulment?

A. Argumentation C. Mental state
B. Fraud or misrepresentation D. Monogamy

13. How does a divorce differ from an annulment?

A. Divorce and annulment have the same legal consequences.
B. Divorce is a religious procedure, while annulment is a legal process.
C. Divorce ends a valid marriage, while an annulment declares the marriage void.
D. Divorce requires the consent of both parties, while an annulment can be initiated by one party.

14. Can a marriage be annulled if the couple has children?

A. Yes, children do not affect the annulment process.
B. No, a marriage with children cannot be annulled.
C. It depends on the jurisdiction and specific circumstances.
D. Annulment is only possible before the marriage is consummated.

15. Which of the following statements is true about common-law marriage?

A. It is recognized in all jurisdictions.
B. It is not legally recognized in all jurisdictions.
C. It requires a formal ceremony and marriage license.
D. It grants the same legal rights and responsibilities as a traditional marriage.

16. How should a housekeeper respond to a guest's request for additional amenities?
A. "I'm sorry, we're currently out of stock."
B. "Your request will be fulfilled immediately."
C. "I'll check with the restaurant for availability."
D. "I'll need to ask my supervisor for permission."

17. What is a crucial aspect of improving customer satisfaction in housekeeping?

A. Ignoring guest complaints C. Offering discounts on future stays
B. Limiting interaction with guests D. Providing personalized service

18. How should customer complaints be handled in the housekeeping department?

A. Acknowledged and addressed promptly
B. Ignored if they are minor issues
C. Redirected to the front desk
D. Reported to management only if serious

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Course Instructor/s: LEOMAR C. BIÑAS, M.Ed. 2
 19. Why is customer service important in the housekeeping department?
A. To minimize interaction with guests
B. To maintain cleanliness standards only
C. To enhance guest experience and satisfaction
D. To reduce operational costs

20. How do housekeeping staff communicate in real-time with maintenance and front office?
A. By handwritten notes C. Using pagers
B. Through phone calls only D. Via networked computers

21. What is the purpose of the acknowledgment receipt when delivering items to a guest room?
A. To confirm the guest's identity
B. To ensure the guest's satisfaction
C. To request payment for the items
D. To track inventory usage

22. How many times are guest rooms typically serviced per day?
A. Once B. Twice C. Thrice D. Four times

23. Who is responsible for supervising the cleaning and maintenance of guest rooms in a hotel?
A. Food and beverage manager C. General manager
B. Front desk manager D. Housekeeping manager

24. What is the primary function of a duvet in bed making?

A. To add decoration C. To protect the mattress
B. To cover pillows D. To provide warmth

25. How are guest rooms classified according to the number of beds?
A. By the availability of amenities C. By the room rate
B. By the color scheme D. By the size of the bed

26. What should a housekeeping staff member do when encountering a "Do Not Disturb" sign on a
guest room door?
A. Respect the guest's privacy and defer room service.
B. Enter the room quietly to check on the guest.
C. Knock loudly to ensure the guest hears.
D. Leave a note under the door.

27. How should a housekeeping staff member approach a guest room with no response to knocking?
A. Enter the room and check for any issues.
B. Knock louder and wait longer between knocks.
C. Report the room status and move on to the next task.
D. Ignore the room and move to the next one.

28. What is the primary difference between valet service and butler service?
A. Valet service involves handling guest luggage, while butler service involves laundry and garment
care.
B. Valet service is provided upon guest arrival, while butler service is provided during the guest's
stay.
C. Valet service focuses on parking guests' vehicles, while butler service focuses on delivering
guest amenities.
D. Valet service is offered to all guests, while butler service is available only to VIP guests.

29. Which of the following is a function of butler service?

A. Assisting guests with check-out procedures
B. Greeting guests upon arrival
C. Parking guests' vehicles
D. Unpacking and arranging guests' luggage

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Course Instructor/s: LEOMAR C. BIÑAS, M.Ed. 3
 30. When is butler service typically provided to guests?
A. Before guests arrive at hotel C. During the guest's stay
B. During mealtimes D. Upon check-out

31. What is exceptional service, and why is it important in the hospitality industry?
A. Exceptional service refers to basic service provided to guests, and it is important for maintaining
hotel standards.
B. Exceptional service refers to service that exceeds guests' expectations, and it is important for
guest satisfaction and loyalty.
C. Exceptional service refers to inexpensive service options, and it is important for cost-
effectiveness.
D. Exceptional service refers to automated service processes, and it is important for minimizing
human error.

32. Which of the following is a proper greeting for a butler to use when welcoming a guest?
A. "Good morning, may I park your car?"
B. "Welcome to our hotel, how can I assist you?"
C. "Good afternoon, I'm your valet for today."
D. "Hi, I'm here to take your luggage to your room."

33. How should a valet present laundry and garment care services to a guest?
A. By offering complimentary services
B. By providing a detailed breakdown of charges
C. By asking the guest to pay upfront
D. By including the charges in the room rate

34. What should a butler do if a guest requests additional services?

A. Direct the guest to the hotel's front desk
B. Inform the guest that additional services are not available
C. Fulfill the guest's request promptly and courteously
D. Charge the guest extra for the additional services

35. What should valet and butler service providers do if a guest encounters a problem during their stay?
A. Ignore the problem and hope it goes away
B. Direct the guest to other hotel staff for assistance
C. Offer to compensate the guest for any inconvenience
D. Encourage the guest to handle the problem themselves

36. Which of the following personnel is responsible for picking up and delivering laundry?
A. Linen Attendant C. Valet Runner
B. Sorter/Marker D. Washer

37. What is the primary purpose of laundry segregation?

A. To reduce the number of laundry personnel needed
B. To facilitate processing and prevent damage to linens
C. To increase laundry productivity
D. To minimize laundry expenses

38. How should blood stains be removed from cloth?

A. Scrub vigorously with soap and water
B. Apply bleach directly to the stain
C. Soak the stained area in cold water and detergent
D. Use a hot iron to remove the stain

39. What is the purpose of the "sour and soft" step in laundry washing procedures?
A. To eliminate stains that could not be removed by detergent
B. To condition the linen using fabric softener and sour
C. To reduce the moisture content of linen by 50%
D. To spin soil-laden detergent solution out of linen
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Course Instructor/s: LEOMAR C. BIÑAS, M.Ed. 4
 40. When should heavily soiled parts of garments be pre-scrubbed?
A. Before the laundry items are loaded into the washing machine
B. After the laundry items have been rinsed
C. During the drying process
D. Before the laundry items are sorted and tagged

41. What should be done if there are discrepancies between the laundry list and the items received?
A. Inform the supervisor who will in turn inform the guest
B. Ignore the discrepancies and proceed with processing
C. Sort the items and continue with processing
D. Inform the guest to resolve the discrepancies

42. Why is it important to count and check all items in the laundry bag upon receipt?
A. To ensure proper segregation of laundry items
B. To identify the owner of the laundry items
C. To prevent misunderstandings and complaints
D. To track the progress of laundry processing

43. Which equipment is used to eliminate loose oil and dust particles from carpet surfaces, upholstered
furniture, and hard surfaces?
A. Carpet Sweeper C. Hydro Vacuum
B. Floor Polisher D. Vacuum Cleaner

44. How should the dust bags of dry vacuum cleaners be maintained?
A. Empty them weekly C. Refill them with detergent
B. Empty them after each use D. Replace them monthly

45. Which cleaning supply is specifically used for scrubbing purposes and should not be used on
painted surfaces?
A. Cleaning towel C. Polishing cloth
B. Dusting cloth D. Scouring pads (green)

46. How should cleaning towels be maintained?

A. Dispose of them after each use C. Store them wet in a bucket
B. Wash and rinse after each use D. Use them only when dry

47. Which cleaning supply is recommended for polishing metal surfaces?

A. Dusting cloth C. Polishing cloth
B. Hand brushes D. Sponges

48. How should trash bags be disposed of after use?

A. Leave them open in the trash can
B. Tie them closely before disposal
C. Reuse them for multiple cleaning sessions
D. Dispose of them without tying them

49. How should cleaning equipment be stored after use?

A. Clean and store them in their designated room immediately
B. Dispose of them after each use
C. Leave them scattered on the floor
D. Store them outdoors to air dry

50. How should electrical appliances be checked before use?

A. Use them without checking for defects
B. Plug them into wet surfaces before use
C. Handle them roughly to check their durability
D. Check for frayed wires and loose connections
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Course Instructor/s: LEOMAR C. BIÑAS, M.Ed. 5