Aiden by Best Western (Safety, Health, Environment, and Quality Policy)

At Aiden by Best Western Hennur, Bengaluru, we are committed to providing a

safe, healthy, and sustainable environment for our guests, employees, and the
wider community. We recognize that our operations have an impact on the
environment and society, and we are committed to minimizing our negative
impacts while promoting sustainable development.
Safety:
 Ensure a safe working environment for all employees by implementing and
maintaining effective health and safety procedures and protocols.
 Provide a safe environment for guests by ensuring that all premises are
maintained in a clean and tidy condition, with adequate lighting and
emergency exits.
 Identify and mitigate potential hazards, such as fire risks, slips, trips, and
falls.
 Provide regular training to employees on fire safety, first aid, and
emergency procedures.
Health:
 Promote a healthy working environment by providing a clean and hygienic
environment, regular breaks, and opportunities for employee wellness
activities.
 Ensure that all food and beverage services meet high standards of quality,
safety, and hygiene.
 Provide access to medical facilities and ensure that employees receive
prompt medical attention in case of an injury or illness.

Environment:
  Reduce our environmental impact by implementing sustainable practices
throughout our operations, including:
o Energy efficiency measures (e.g., LED lighting, energy-efficient
appliances)
o Water conservation measures (e.g., low-flow showerheads, efficient
laundry practices)
o Waste reduction and recycling programs
o Sustainable procurement practices (e.g., locally sourced products,
reduced packaging)
o Responsible use of chemicals and cleaning products
 Minimize waste generation by reducing single-use plastics, using reusable
containers and bags, and encouraging recycling.
Quality:
 Deliver exceptional customer service by ensuring that all employees are
trained to provide friendly, helpful, and attentive service.
 Maintain high standards of quality in all aspects of our operations,
including:
o Food and beverage services
o Housekeeping services
o Maintenance and upkeep of premises
o Customer service standards
 Continuously monitor and improve our services to meet the evolving needs
of our guests.
Commitment:
We are committed to continually improving our SHEQ performance through
regular monitoring and evaluation of our policies and procedures. We will ensure
that all employees are aware of their responsibilities under this policy and are
empowered to report any concerns or incidents.

Accountability:
The Aiden by Best Western Hennur, Bengaluru, is responsible for ensuring that
this policy is implemented effectively throughout the organization. The
Management will:
 Develop and implement SHEQ policies and procedures
 Conduct regular audits and inspections to ensure compliance with this
policy
 Provide training to employees on SHEQ procedures
 Investigate incidents and near-misses to identify root causes and implement
corrective actions
 Monitor key performance indicators (KPIs) to measure SHEQ performance