What is a Dispute?

“A dispute is a disagreement or argument between

people."

Examples: "Disputes can happen

over toys, games, or even ideas."
HANDLING
DISPUTES
Today we'll learn how to handle
disputes and resolve conflicts in a
friendly way.
Why is it Important to
Resolve Disputes?
"Resolving disputes helps
us
stay friends, feel happy,
and work together."
 WHAT DO YOU NEED TO DO
WHEN YOU’RE INVOLVED IN A
DISPUTE??
Stay Calm
Listen
Explain
Find a
solution
 options for handling disputes
Smooth it over:
Avoid Conflict:
pretend there is no
simply withdraw conflict and
from any conflict everything is okay

win at all costs: compromise: win/win

give up something
get what you want; the negotiation:
you want to get
other person loses use creative problem-solving
something else you to give both people what they
want. want or need.
 1 Set the stage

STEPS FOR 2 Gather Perspectives

NEGOTIATION
3 Find common interests

4 Create options

5 evaluate and select an option

6 create an agreement
Being the
MEDIATOR A mediator is a person who helps
two or more people in a
disagreement talk, understand
each other, and find a fair
solution without taking sides.
Think of a mediator as a friendly
helper who listens to everyone
and helps them solve their
problems peacefully.
Being the Create a safe space

MEDIATOR Listen Actively to both parties

Encourage calm communication

Identify the problem

Explore possible solutions

agree on a solution
The Courtroom Play