L3C4

IFE Level 3 Certificate in Fire Science, Operations,

Fire Safety and Management

Unit 4: Management and Administration in

Fire and Rescue Services
(Y/505/5752)

Monday 9 October 2023

2.30 pm – 3.30 pm

Instructions to Candidates

1. You must record all of your answers in the answer book provided.

2. You must answer all of the questions.

3. The marks available for each question are shown at the end of the question.
Questions may be answered in any order. You should follow the instructions
provided in the question when composing answers.

4. At the end of the examination, the answer book and this examination paper will be
collected by the invigilators. You will not be allowed to keep any examination
stationery.

5. The time allowed for this examination is one hour.

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L3C4 Management and Administration October 2023
Question 1 - Elements of Organisation: Organisation Structure and
Performance

Explain how a performance management framework can assist an organisation in

achieving its goals.
(6 marks)

Question 2 – Elements of Organisation: Planning, Risk Management and

Health and Safety

a) Explain what is meant by a SWOT analysis and explain how this type of analysis
is used by organisations.
(6 marks)

b) State four activities that you would expect an employer to undertake with regard to
the health and safety of employees.
(4 marks)

Question 3 – Leadership and Management

a) Describe the actions that you would take if a member of your team has been
performing poorly in the workplace.
(4 marks)

b) Describe four ways in which managers can motivate their team members.
(4 marks)

Question 4 - Management Practice and Procedures

Explain the steps that would be taken by a manager in managing a disciplinary

situation.
(6 marks)

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L3C4 Management and Administration October 2023
Question 5 – Organisation Systems and Administration

a) Identify four types of information that an organisation might maintain on record for
each member of staff and explain why this information is needed.
(4 marks)

b) Explain the factors that you would take into account when setting up a meeting.
(6 marks)

Question 6 - Training and Development

a) Explain the benefits of continuous professional development (CPD) for an

individual employee.
(4 marks)

b) Describe three advantages and three disadvantages of self-study as a method of

learning.
(6 marks)

Total Marks Available for this Examination: 50 Marks

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L3C4 Management and Administration October 2023