Gaurav Kumar Jha

kumarjha46@gmail.com
+91-9643890901
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Objective

With over a decade of dedicated experience, I am a results-driven IT professional specializing in Software Asset
Management, Hardware Asset Management, and IT Service Management. I possess a demonstrated ability to
implement and enhance asset management strategies, consistently driving cost savings, ensuring compliance, and
optimizing operational efficiency. Now, I am eager to take on a challenging role in Software Asset Management,
Hardware Asset Management, or IT Service Management, leveraging my expertise to make meaningful
contributions to an organization's success.

Leveraging expansive experience in hardware and software asset management across multifarious projects
including renowned brands such as BMW, Tata, and Mercedes Benz, Unilever & Pepsico. Highly competent in
implementing servicenow in global networks as demonstrated in my current project with BMW. Eager to bring
my extensive knowledge and skills to enhance the team.
PROFESSIONAL EXPERIENCE

1. Employer: Deloitte Touche Tohmatsu India LLP

Role: ITAM & ITSM – Deputy Manager (19th June 2023 to Present)

Projects (BMW, Tata, Mercedes Benz, Unilever & Pepsico)

• Spearheaded the development and execution of IT Service Management (ITSM)

strategies aligned with organizational goals, ensuring optimal utilization of resources and
technology to enhance service delivery and customer satisfaction.
• Led a cross-functional team of IT professionals, fostering a collaborative environment
focused on achieving service excellence. Provided guidance, mentorship, and training to
team members, empowering them to deliver exceptional support and exceed performance
targets.
• Oversaw the asset lifecycle management with industry standard adherence
• Helped client for migration from one tool to another tool (BMC Remedy to ServiceNow
or others) with OCM plan & service transformation
• Worked on ITSM process (Incident Management, Problem Management, Change
Management & Major Incident Management) with multiple client
• Implemented a real-time asset tracking system for visibility & maintenance
• Integrated software & hardware asset management with ITIL practices for IT alignment
• Trained client on software & hardware management processes for efficient practices
• Implemented software asset management for improved license compliance
• Managed contracts for cost optimization and adherence to terms
• Incorporated software asset considerations into procurement for reduced violations
• Overseen incident, problem and change management minimizing disruptions
• Maintained SLAs with stakeholders, vendors ensuring focused service performance
• Integrated ITAM practices ensuring accurate tracking & ITIL alignment
• Developed and executed comprehensive strategies for software and hardware asset
management, optimizing the utilization of resources while minimizing costs and
compliance risks. Implemented effective procurement, tracking, and disposal procedures
to ensure accurate inventory management and lifecycle planning.
• Established and maintained strong relationships with software and hardware vendors to
negotiate favorable contracts, licenses, and service agreements. Collaborated with
procurement and legal teams to ensure compliance with licensing terms and conditions,
while also exploring opportunities for cost savings and value-added services.
2. Employer: Walmart Global Tech

Role: HAM - Principle Management Officer (22nd March 2021 to 14th June 2023)

• Managed entire lifecycle of corporate IT Software & hardware assets

• Created and enforced IT Software & hardware asset management policies
• Designed and managed secure IT hardware and software inventories
• Coordinated dispatches for smooth asset delivery and SLA maintenance
• Implemented IT Software & hardware standards based on business requirements
• Managed IT vendor contracts and relationships end-to-end
• Converted E-waste process into additional income source
• Maximized Software License use by validating and implemented Process
• Maximized IT hardware value through warranty and repair operations
• Led interdepartmental team for IT asset and license management
• Managed audit responses for IT security and confidentiality
• Provided ITAM financial and governance reports for stakeholders
• Collaborated with global teams to identify and prioritize needs
• Created system for return and recycling of unwanted products
• Maintained comprehensive IT asset database in ServiceNow.

3. Employer: Genpact India Pvt. Ltd. (Payroll on RCS Technologies)

Role: Team Leader (3rd August 2015 to 19th March 2021)

• Supervised a systematic process for recording fixed assets, enhancing controls and
forms
• Engaged in Forecasting, Demand planning, and Logistics increasing company's
efficiency
• Managed and optimized a vast inventory using statistical forecasting techniques
• Led a team managing multiple locations and assets, enhancing company's asset utility
• Standardized Supplier Management processes, improving supplier relationships and
payments
• Created timely asset management reports for better business insight and understanding
• Managed IT assets meticulously from acquisition to final disposition, elevating
organization's control
• Optimized cost and usage of IT hardware deployments, boosting financial efficiency

4. Employer: WIFI Communication Pvt Ltd

Role: Project Coordinator (1st March 2015 to 31st July 2015)

JOB RESPOSIBILITIES

• Led site work teams for link installations

• Proven expertise in Airtel B.T.S and I-WAN installations
• Successfully solved field-related issues
• Managed manifold tasks: material co-ordination, EMF Survey, LOS & EMF Survey
reports

5. Employer: VSN Solutions Pvt Ltd

Role: Project Co-ordinator (1st June 2014 to 28th February 2015)

JOB RESPOSIBILITIES

• Managed and resolved all field technical issues effectively and efficiently
• Conducted LOS surveys within the given timeline and handled related issues
 • Ensured timely dispatch of materials as per requirement for I&C
• Oversaw Field Acceptance Test for MW links according to customer ATP standards and
LB

EDUCATIONAL QUALIFICATIONS

 Arni University, Himachal Pradesh

B.Tech (Electronics & Communication Engineering) May-2013

 Bihar school examination board, Patna

12th (Physics, Chemistry, Math) March-2009

10th (English, Hindi, Math, Science) March-2006

SOFTWARE/Server Tool KNOWLEDGE

 ServiceNow
 Oracle R12
 Flexnet Suite
 BMC Remedy
 HPSM (asset management)
 TRAXX (asset management)
 Radwin manager
 Primatel
 Alvarion
 Motorola (Motorola cps, professional radios, CP 1100 & CP 1180)

PERSONAL SKILL

 Single-minded dedicated to be the very best and good interpersonal team skills.
 Leadership and direction.
 Strong problem solving skills.
 Positive attitude in adverse condition.
 No-geo-graphical barriers.
 Willingness to take up new challenging responsibilities and capacity to complete &
execute those activities successfully from my superiors in the organization.

PERSONAL PROFILE

Date of Birth: 05 February 1992

Marital Status: Married

Languages Known: English, Hindi and Maithili

Hobbies: Singing, Operating Computer, Cricket

Date: - 05-Jun-2024

Place: - Bangalore, India Gaurav Kumar Jha