Danielle Joy Sabrine

260 Newport Center Drive, #100, Newport Beach, CA

888-861-4424 | careers@stellarstaff.com

Professional Summary/Objective: Experienced and detail-oriented customer service

with a strong background in providing exceptional patient care and healthcare
administration. Proficient in managing insurance enrollments, explanation of
benefits, and ensuring effective communication between patients and healthcare
providers. Seeking a Medical Virtual Assistant position to leverage my skills in
enhancing patient care and contribute to the seamless operation and excellence of
healthcare services.

SKILLS

● Customer Service
● Technical Support
● SMS and FAX Management
● Travel Arrangements

EXPERIENCE
Quest Health Solutions - Outbound Follow-up Specialist
May 4, 2023 - March 3, 2024
Bacolod City, Negros Occidental, Philippines

● Doing outbound calls reaching out patients and providers

● Calling doctor’s office to follow up about patient’s medical records and make
sure to sign it and send back to us, in order for us to ship out the continuous
glucose monitor to the patient
● Calling patients incase they need to schedule an appointment with their
provider in order to obtain most recent medical notes
Apollo Power - Part-time Cold Caller/Appointment Setter
April 2023 - April 2023
Bacolod City, Negros Occidental, Philippines

● Doing outbound calls reaching out to leads

● Check if they are interested to schedule a visit with our field sales
representative in getting solar panels installed in their properties
● Send the details to the appointment form if they agreed for a schedule visit

VA Temp - Part-time Cold Caller/Appointment Setter

April 2023 - April 2023
Bacolod City, Negros Occidental, Philippines

● Doing outbound calls reaching out to leads

● Check if they are interested to in selling their properties
● Verify with the lead the details of their property with the use of Zillow

Teleperformance Bacolod - Customer Service/Travel Agent/Operations Supervisor

October 25, 2018 - April 5, 2023
Bacolod City, Negros Occidental, Philippines

● Receiving inbound calls

● Assist customers with their insurance enrollment, explanation of benefits,
prescription refills, assist with prior authorizations with providers
● Assist customers with their travel bookings, changes, cancellations for flights,
hotel and car reservation
● Handled a team of 20 agents, monitoring of calls, coachings, team huddles,
team meeting with superiors, sending end of day report

Panasiatic Solutions Bacolod- Customer Service/Technical Support

September 2014 - January 2018
Bacolod City, Negros Occidental, Philippines

● Receiving inbound calls

● Assist customers with inquiries and concerns about their phone plan
● Assist customers with basic troubleshooting and reload prepaid phone plans
EDUCATION
Bachelor - English Language Studies
September 2022 - July 2023
La Consolacion College Bacolod - ETEEAP, Negros Occidental, PH