Komal Singh

8987410708 | gitasingh0213@gmail.com

Summary
Motivated Seller Support Associate with over 5 years retail experience in a fast-paced,
team-based environment. Sales professionals are adept at tracking and following up on hot
leads, managing accounts and building long-term relationships with customers. Attentive
Customer Service Representative with over 5 years achieving customer service satisfaction
and customer retention goals and creating and updating complex financial models in Excel
to be used for underwriting, investment analysis, and scenario analysis. Maintaining and
editing pro forma models for current development projects. Vendor managers are employed
by companies to manage vendor activities and maintain both new and existing vendor
relationships.

Operations Executive is responsible for the day-to-day operations of the

company. This includes working with sales, finance, marketing and
engineering to ensure the company’s objectives are met.

Skills
· Customer service

· Problem resolution

· Operational improvement

· Client account management

· MS Office & Word, Excel

· Recruitment

· Relationship building

· Team management

· Operation Executive

· Seller Support

· Microsoft Office
· Quality Management

· Customer Support & Client Services

Experience
Senior Operation Executive

Startek January 2020 to Present, Bangalore.

· Technical proficiency/ Working knowledge of MS Office Applications (Word, Excel,

PowerPoint, etc.) and Internet browsing.

· Provides prompt and efficient service to Flipkart Sellers on Tax matters.

· Achieve and maintain predefined performance metrics goals such as seller satisfaction,
quality, productivity, first contact resolution, and attendance.

· Provides prompt and efficient service to Flipkart Sellers.

· Reduced the number of defects, thereby meeting customer

specifications & satisfaction.

· Respond to customer inquiries via phone, email, and chat.

· Resolve customer complaints and issues in a timely and professional manner.

· Responsible for preparing monthly client financial reports, calculating

accrued income on securities shown on client's statements, identifying .

· Process orders, returns, and exchanges.

· Communicated externally through phone calls and emails, responding in a timely

manner.

· Assisted sellers and marketplaces with the buying and selling of tickets.

· Client Relationship Customer Service in the Housing and Mortgage. Ensuring quality and
global standards maintained.

Education
NTTF Bangalore Diploma in Electronics | 06/2018