Project

Stanford College Australia
RTO Number: 40514 CRICOS Number: 03752B

Suite 1, Level 7, 190 Queen St, Melbourne, VIC 3000
Ph. (03) 9670 8893
Email: admin@stanford.edu.au
RTO No. 40514 CRICOS No. 03752B
BSB50120 Diploma of Business
BSBXCM501 Lead Communication in The

Workplace
Project Portfolio
Contents
Section 1: Guide workplace communication 4

Section 2: Engage in workplace communication and negotiation 7
Ph. (03) 9670 8893 Email: admin@stanford.edu.au
Section 3: Review communication 12
BSBXCM501 Lead Communication in The Workplace Project Portfolio V2.0| 2

Student name:
Assessor:
Date:
Business/organisation you
are basing this project on:
Role within
business/organisation:
Project/significant issue to be
communicated:
Project areas requiring

negotiation (at least one):

Section 1: Guide workplace communication

Worlducation is a social startup that manufactures tablet computers
Describe the business or
for primary school students. They not only focus on the hardware, but
organisation you are basing they also have a competitive team creating software, content and
this project on. activities to better engage and educate the students. Worlducation
What is the name of the aims to change the way children learn at school by implementing
artificial intelligence technology that can follow up on each child’s
business/organisation?
progress and adjust to their needs as they learn, creating the optimal
Which industry is it part of? path learning experience.
Worlducation
What are the main activities in
Tablet computers business
the business/organisation?
Worlducation only sells their tablet computers business to business
What are the broader Manufactures tablet computers for primary school students as well
organisational objectives and as creating software, content and activities to better engage and
goals?
educate the students. (1)
Internal Communication Policy and Procedures.
Summarise organisational Worlducation aims to enhance and streamline communications
policies and procedures (internal and external) to reinforce the vision and strategic priorities.
As such, we will continue to develop and trial new communication
Which policies/procedures are
platforms, channels, and tools to improve information sharing and
applicable to your
collaboration between all staff members.
project/issue and/or workplace
communication? External Communication Policy and Procedures
This policy is adhering to national laws and regulations where
How are they applicable? Worlducation does business. It applies to any information that is
Attach policies/procedures to material and proprietary. Information is material if it is likely to have
your portfolio. an impact on the financial performance Information is proprietary, if
it provides Worlducation with a competitive advantage. (1)
Summarise legislative Privacy Policy and Procedures.
requirements
This privacy policy outlines how Worlducation protects and handles
Which legislation applies to
personal information in accordance with its obligations under the
your project/issue and/or
National Privacy Principles (APPs) contained in the Privacy Act 1988.
workplace communication?
How do they apply?
Research information needs of Business research involves the systematic gathering of

the business/organisation comprehensive information across all aspects of a company's
operations, with the primary goal of leveraging this information to
Provide a written summary of enhance sales and increase profits. This type of investigation aids
your research. organizations in pinpointing their most lucrative and sought-after
What are the internal products or services. In more straightforward terms, it can be
described as the process of gathering information or knowledge for
information needs?
professional or commercial purposes in order to identify opportunities
What are the external and establish objectives for a business. (2)
information needs? Internal information needs refer to the information and data
requirements of an organization's own employees and departments

to perform their daily tasks, make informed decisions, and contribute

effectively to the organization's objectives. (3)
External information needs refer to the information and data
requirements of an organization that originate from sources outside
the organization itself. These external sources can include customers,
suppliers, competitors, regulatory bodies, and the broader business
environment. Meeting these external information needs is crucial for
an organization's competitiveness, compliance, and overall strategic
decision-making. (3)
Are there any special when addressing information needs within organizations, it's essential
needs/diverse cultures to to recognize and accommodate the special needs and diverse cultural
consider? factors that can influence information access, communication, and
How do the needs relate to decision-making. (3)
broader organisational goals?
The information needs within an organization are intimately tied to
Which sources did you use to broader organizational goals. Meeting these needs effectively is
obtain information (at least essential for achieving strategic objectives, improving performance,
three, including digital and ensuring the overall success of the organization. (3)
sources)?
Online database, mapping project, newspaper.
How did you extract relevant
information from minor Language Understanding: I have been trained on a diverse range of
references? text from the internet, which includes a wide array of references, both
Attach proof of your research major and minor. During this training, I've learned to understand the
sources (e.g. internet search, context and semantics of language, allowing me to grasp the meaning
video of interview) to your of a text as a whole.
portfolio.
Contextual Understanding: Understanding the context is crucial. I
take into account the surrounding sentences and paragraphs to
determine the significance of minor references within the broader
context of the text or conversation.

Effective workplace communication is critical for building relationships,

Develop providing services, and delivering outcomes. The implementation of
communication protocols in the workplace assists to set expectations
communication protocols
and prioritises open and frequent communication between all staff.
Consider the identified Communication protocols also represent commitment to organisational
information needs and values such as teamwork. Good communication improves the
organisational goals to develop productivity of staff and has a demonstrable effect on creating a good
at least two communication workplace culture. (4)
protocols.
Adapt the protocols (e.g. by
using a different colour or font)
to address at least two different
contexts (e.g. deaf employees).
Attach your protocol (including
adaptations) to this section of
the portfolio.
Support and implement

developed protocol(s)
Prepare at least two different
materials (e.g. intranet post,
poster, video, checklist etc.) to
support and/or implement the
developed protocols.
At least one of your materials
should use digital technology.
Make sure the materials direct
others to adhere to
organisational communication
requirements.
Implement the materials in the
workplace (e.g. upload an
intranet post, place a poster on
the notice board).
Attach proof of the
implemented materials to this
section of the portfolio (e.g.
photo of poster on notice
board).

Mentor
others to achieve
communication goals
Who are you mentoring?
What
expertise/wisdom/knowledge
are you able to offer?
What mentoring principles will
you follow?
How will you address
organisational communication
requirements and goals?
How will you motivate them to
communicate respectfully and
consider everyone’s needs?
Attach proof of your mentoring
session to this section of the
portfolio (unless viewed in
person by your assessor).
Attach: Policies/procedures ☐
Proof of research sources ☒
Protocols (including adaptations) ☒
Support/implementation material ☐
Mentoring session ☒
Section 2: Engage in workplace

communication and negotiation

Prepare to communicate
complex information and
negotiate outcomes.
What information (related to
your selected workplace
project or issue) must be
conveyed and negotiated?
With whom will the
information be conveyed and
negotiated (at least two
different audiences on
separate occasions)?
First occasion:
Describe the audience

Are you aware of any
communication challenges?
Are you aware of any differing
perspectives?
Plan outcomes
What are the potential
outcomes of the negotiation
(at least two)?
What are your desired
outcomes (at least one)?
Plan approach
How will you communicate?
• What method will you

use?
• What communication
style will you adopt?

• Why is this style

suitable?
What communication
challenges/risks do you
anticipate (at least two)?
How will you remove any
barriers that may influence
understanding?
Which negotiation techniques
will you follow to positively
influence others?
Communicate complex
information and negotiate
Attach proof of your succinct,
clear and persuasive
explanation and negotiation
(e.g. conference call
recording, video of meeting
etc.) to this section of the
Confirm negotiation outcomes

With whom will you confirm
the key outcomes of the
debate?
How will you confirm the key
outcomes of the negotiation?
Attach proof of your
confirmation to this section of
the portfolio (e.g. minutes of
meeting, draft email).
Implement negotiation
outcomes
Attach proof of the
implementation of negotiation
outcomes to this section of the
portfolio
Attach: ☐
Complex information explanation/negotiation
Confirmation of negotiation outcomes

Implementation of negotiation outcomes

☐

First occasion:
Describe the audience
Are you aware of any
communication challenges?
Are you aware of any differing
perspectives?
Plan outcomes
What are the potential
What are your desired
outcomes?
Plan approach
How will you communicate?
• What method will you

use?
• What communication
style will you adopt?
• Why is this style

suitable?
What communication
challenges do you anticipate?
How will you remove any
barriers that may influence
understanding?
Which negotiation techniques
will you follow to positively
influence others?
Communicate complex
information and negotiate
Attach proof of your succinct,
clear and persuasive
explanation and negotiation
(e.g. conference call recording,
video of meeting etc.) to this
section of the


Confirm negotiation outcomes

With whom will you confirm
the key outcomes of the
debate?
How will you confirm the key
Attach proof of your
confirmation to this section of
the portfolio (e.g. minutes of
meeting).
Implement negotiation
outcomes
Attach proof of the
implementation of negotiation
outcomes to this section of the
portfolio (e.g. performance
review spreadsheet updated
to reflect new KPIs).
Attach: Complex information explanation/negotiation ☐
Confirmation of negotiation outcomes ☐
☐
Implementation of negotiation outcomes
Section 3: Review
communication

Obtain feedback on
Use digital technology (e.g.
online survey, email) to obtain
feedback from at least two
sources (e.g. from mentoring
session, or negotiations).
As you seek feedback,
consider your
communication/negotiation as
well as the broader
organisation’s communication
systems, channels and
processes.
Summarise the feedback.
Attach proof of the feedback to
this section of your portfolio.
Identify opportunity for

improvement
What areas of your
need improvement?
How effective were the
communication channels,
systems and processes?
What areas of the team or
organisational practices need
improvement?
Document and implement

improvement requirements
Follow organisational
requirements to document
areas needing improvement.
Implement any improvements
to organisational practices
(e.g. amended
policies/procedures/protocols)
Attach proof to this section of

your portfolio
Attach: Proof of feedback ☒

Improvement documentation/implementation ☒
References
1. Case Study – WORLDUCATION
2. https://www.questionpro.com/blog/business-research/
3. https://aspire-solidus-production.s3-ap-southeast-
2.amazonaws.com/assets/CXCOM003/samples/
CXCOM003.pdf.
4.

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Stanford College Australia

RTO Number: 40514 CRICOS Number: 03752B

Stanford College Australia

RTO No. 40514 CRICOS No. 03752B

BSB50120 Diploma of Business

BSBXCM501 Lead Communication in The

Section 1: Guide workplace communication 4

Section 3: Review communication 12

BSBXCM501 Lead Communication in The Workplace Project Portfolio V2.0| 2

Project areas requiring

BSBXCM501 Lead Communication in The Workplace Project Portfolio V2.0| 3

Section 1: Guide workplace communication

Research information needs of Business research involves the systematic gathering of

BSBXCM501 Lead Communication in The Workplace Project Portfolio V2.0| 4

to perform their daily tasks, make informed decisions, and contribute

BSBXCM501 Lead Communication in The Workplace Project Portfolio V2.0| 5

Effective workplace communication is critical for building relationships,

Support and implement

BSBXCM501 Lead Communication in The Workplace Project Portfolio V2.0| 6

Proof of research sources ☒

Protocols (including adaptations) ☒

Section 2: Engage in workplace

BSBXCM501 Lead Communication in The Workplace Project Portfolio V2.0| 7

Describe the audience

• What method will you

BSBXCM501 Lead Communication in The Workplace Project Portfolio V2.0| 8

• Why is this style

Confirm negotiation outcomes

Confirmation of negotiation outcomes

BSBXCM501 Lead Communication in The Workplace Project Portfolio V2.0| 9

Implementation of negotiation outcomes

BSBXCM501 Lead Communication in The Workplace Project Portfolio V2.0| 10

• What method will you

• Why is this style

BSBXCM501 Lead Communication in The Workplace Project Portfolio V2.0| 11

portfolio (unless viewed in

Confirm negotiation outcomes

Attach: Complex information explanation/negotiation ☐

Confirmation of negotiation outcomes ☐

BSBXCM501 Lead Communication in The Workplace Project Portfolio V2.0| 12

Identify opportunity for

Document and implement

Attach proof to this section of

Attach: Proof of feedback ☒

BSBXCM501 Lead Communication in The Workplace Project Portfolio V2.0| 13

BSBXCM501 Lead Communication in The Workplace Project Portfolio V2.0| 14

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