Supplier Support Management

NFF
No Fault Found policy
A320 Family and A330/A340 Family
 KEY OBJECTIVES OF THE NFF POLICY

NFF The aim of Airbus No Fault Found (NFF) policy is

to ensure that when a LRU is subject to a cockpit
effect by the aircraft systems, all applicable
maintenance actions and component memory
No Fault Found reading (BITE) are carried out in order to
understand the root cause of the fault message
policy and avoid any unnecessary unscheduled removal
of the LRU.
The costs associated to unnecessary
A320 Family and unscheduled LRU removals will be significantly
A330/A340 Family reduced by ensuring that relevant On Aircraft
trouble shooting actions and LRU BITE reading
are performed and that the removal of the LRU for
further testing by Supplier is the only logical step
forward to solve the fault.
The NFF policy shall also apply when a LRU
considered as faulty is returned to the Supplier for
repair but is ultimately found with no fault thus not
enabling to verify the reason for removal. In such a
case and if the removed LRU was shipped to the
Supplier with the appropriate supporting data
defined in this NFF policy, the costs of Supplier
tests will not be charged to the Customer.

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 No Fault Found policy

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No Fault Found policy

DEFINITION OF NFF

The No Fault Found (NFF) status defines the condition of a LRU removed
from the aircraft after having been identified as faulty by appropriate trouble
shooting actions, including BITE test and BITE read-out when applicable, and
for which further testing by the Supplier does not enable the fault to be
confirmed and reason for removal to be verified

APPLICATION

The NFF Policy is intended for application with avionics Components

(Electronic and Electric Equipement). Equipment such as proximity switches,
pressure transducers, circuit breakers and hydraulic, mechanical and engine
system parts are not included in the NFF policy.

Applicability of the NFF policy to the Item and/or Components may be

reviewed with the aim of improving maintenance practices - including Trouble
Shooting Manual (TSM) quality - but the decision to remove a part shall
remain with the Customer.

AIMS AND BENEFITS TO BE ACHIEVED FROM IMPLEMENTING

THIS POLICY

• Reduction of No Fault Found costs for the Customer.

• A better understanding of the Centralised Fault Display System (CFDS)
for A320 Family or Centralised Maintenance System (CMS) for
A330/A340 Family.
Reduced system interrogation times as experience is gained.
This is in conjunction with the appropriate Programme Trouble Shooting
Manual (TSM).
• A better understanding between all Parties and quicker resolution of NFF
issues.
The Supplier or the Supplier's authorised repair station will contact the
Customer and/or the Customer Nominee to ensure that reasons for
removal are understood and to obtain historical data on the LRUs.
Airbus may be involved to make sure that all causes are documented
and to resolve any interface issues with regard to the application of the
NFF policy.
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 No Fault Found policy
• Reduction of unjustified removals will result in optimum utilisation of
Spare Parts.
• Improvement of the TSM procedures through correlation of common
NFF removals.
• Time to identify rogue LRUs in the Item will be reduced through analysis
of historical records.
• This policy is based on the minimum supporting data required to
substantiate an unscheduled removal.

SUPPLIER’S RESPONSIBILITY

The Supplier is responsible for keeping historical data by serial number of all LRU’s
repaired in his shop. These files shall contain the LRU warranty history and the total
LRU repair history, reasons for removal, testing, NFF, modification standard and all
the work performed on the LRU.
In taking the leadership of the removal analysis, the Supplier or Supplier's
authorised repair station will contact the Customer and/or the Customer Nominee
to obtain any information associated with the LRU removal required to complete the
LRU history.
Industry best practices (refer to REFERENCE paragraph) recommend that if a
component is found NFF for the third time in a short period of time (typically twelve
months), the Supplier shall perform relevant in-depth investigations and testing that
go beyond CMM test procedure in order to identify any hidden or intermittent
failure.

CUSTOMER’S AND/OR CUSTOMER’S NOMINEE RESPONSIBILITY

The application of the NFF policy along with an adequate Customer and/or Customer’s
Nominee involvement in trouble shooting will significantly lower the number of NFF cases.
The Customer and/or Customer’s Nominee will provide the minimum data for removal
substantiation.
The removal data are:
• The initiating Pilot Report (PIREP) and/or Maintenance Report (MAREP) and
Post Flight Report (PFR), as applicable, and
• The BITE test results or Trouble Shooting Data (TSD) printout as applicable, or
the failure results of the return to service test procedure (as per CMM), and
• Historical data of all NFF occurrences at Customers and/or Customer
Nominee’s facilities (for LRU history files)

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No Fault Found policy
This policy requires that the Airbus operational - Flight Crew Operating Manual (FCOM)
including Operation Engineering bulletins (OEBs) - and maintenance recommendations are
complied with.
The Customer and/or Customer’s Nominee shall indicate a technical contact on any
communication with the Supplier with respect to this matter.

Note:
The Customer and/or the Customer Nominee is responsible for the Continued Airworthiness
of his LRU’s and for tracking maintenance records history by LRU serial number.
Industry best practices recommend (refer to REFERENCE paragraph) that In the event of
three consecutive NFF experienced with the same LRU in a short period of time (typically
twelve months), the Customer or the Customer nominee shall send the LRU to the Supplier
for in-depth investigations and testing that go beyond CMM test procedure.

NFF CHARGE

Tests resulting in NFF situation may be charged whenever:

• No or incomplete supporting data is supplied with the unit
• The supporting data does not substantiate the removal
• Customer and/or Customer’s Nominee does not to provide the substantiating
data within as reasonable period of time after the request of the Supplier or the
Supplier's repair station.

When no LRU defect is found to be the origin of a fault message, the cause will be clarified
between the Supplier and Airbus. The Supplier will open a specific file for these cases.
Airbus and the Supplier will not support NFF cases where clear TSM procedures, in relation
to a PFR warning message, provide for correct system trouble shooting.

AUTOMATIC TEST EQUIPMENT (ATE) AT CUSTOMER’S FACILITY

The Customer and/or Customer’s Nominee shall not be deemed liable where it is shown
that the LRU test specification is incomplete or incorrect.
The Supplier shall be responsible for providing, and shall be liable for, test specifications.
The ATE manufacturer is responsible for translation of test specifications.
Where the LRU test specification published in the CMM is shown to be correct, the
Customer’s selected ATE manufacturer is responsible to clarify NFF resulting from incorrect
implementation. If necessary and requested to do so, the Purchaser may mediate disputes
regarding such issues
Airbus and the Supplier will not support NFF cases where clear TSM procedures, in relation
to a PFR warning message, provide for correct system trouble shooting.

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 No Fault Found policy
LRU REMOVAL

AIRCRAFT MALFUNCTION

UNSCHEDULED REMOVAL

Known or suspected
malfunction

UNJUSTIFIED REMOVAL JUSTIFIED REMOVAL

Failure found whether or not

No defect of failure found the failure substantiates
the reason for removal

UNCONFIRMED REMOVAL CONFIRMED REMOVAL

No failure which
substantiates Failure found
the reason for removal even substantiating
though another failure the reason for removal
may be found

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 Aircraft Return to service

YES PASS
AIRMAN Log entry book Operator test Dump BITE memory
bench capability ATE test
before reset

PFR
NO FAIL Keep BITE data
or
on record for
TSM analysis by supplier
if LRU becomes
Unit sent to Repair at rogue
repair station operators
No Fault Found policy

BITE test required shop

by TSM Constitute
supporting data
PASS if no TSD available
Test NFF
NFF METHODOLOGY

1er Event: NO YES FAIL

Fault confirmed BITE
No action

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by BITE test print-out
sent with Repair Suporting data NO Repair station
unit included contact operator
2nd Event:
Retrieve TSD
and analyse YES
YES
Operator
Supporting data supplies supporting
Fault confirmed substantiates data
YES YES NO
NO removal
NO

TSD print-out No Test Test Test

sent with unit charged chargeable chargeable

Unscheduled
unit removal
 No Fault Found policy
PROCEDURE ON AIRCRAFT

Action is initiated by a cockpit effect or repetitive CFDS/CMS fault message. A cockpit effect
can be in the form of an ECAM warning or oral call out, or crew observation leading to log
book entry.

Log Book entry

All entries are made by the flight crew (PIREP) or maintenance personnel (MAREP) into the
aircraft log.

Post Flight Report (PFR)

PFR is a summary of the ECAM warning messages. These messages are identified and
cross-referenced at the time of message occurrence with the ATA chapter reference of the
LRU. A print is made of the PFR.

BITE Test
Interrogation of CFDS/CMS to confirm LRU failure in reference to the PFR warning or log
book entry.

Fault Confirmed by BITE Test

When a fault of the Item is confirmed through CFDS/CMS, the unscheduled removal is
supported.
A print out shall be made of the BITE test results and shall be returned with the removed
LRU.
The LRU shall be removed in accordance with AMM procedures and dispatched to the
Supplier’s authorised repair station with supporting data defined in above paragraph
“CUSTOMER’S AND/OR CUSTOMER’S NOMINEE RESPONSIBILITY.

Fault not confirmed by BITE Test

In the case of intermittent faults, the Customer may decide to delay the LRU removal until
deeper trouble shooting can be performed. Prior to the LRU removal the Trouble Shooting
Data should be retrieved.

Trouble Shooting Data (TSD)

The TSD is a snapshot of the Item at time of ECAM warning (creation of PFR message).
This information allows an analysis of the Item and to correctly attribute the failure. A print-out
shall be made of the TSD and such print-out shall be returned with the removed LRU.
The LRU shall be removed in accordance with the AMM procedure and dispatched to the
Supplier’s authorised repair station with the PFR, BITE test result and TSD.

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No Fault Found policy
PROCEDURE IN CUSTOMER AND/OR CUSTOMER’S NOMINEE SHOP
LRU Test at Test Bench:
- If the LRU fails test then it is sent for repair.
- If the LRU passes the test it is returned to service.

Unscheduled removal supported by ATE results

The LRU is returned to the Supplier’s repair station together with the ATE failure report. and
supporting data defined in above paragraph “CUSTOMER’S AND/OR CUSTOMER’S
NOMINEE RESPONSIBILITY”.

CFDS/CMS print included with LRU

If the PFR and the BITE Test Results or the TSD or the ATE failure results are
communicated to the Supplier and demonstrate (in conjunction with TSM) that the removal
is justified, then no testing charges will apply in case of NFF.

If the above data confirms Aircraft system fault other than the Item, and if no Airbus
Operational or Maintenance procedure exists to prevent LRU removal, Airbus will warrant
that the Aircraft system responsible party supports test charges.

Removals not supported by CFDS/CMS data

The LRU is considered as an unsupported unscheduled removal.
The Customer or Customer’s Nominee will be charged for testing in case of NFF.

REFERENCE

ARINC Document :
ARINC REPORT 672 – Guidelines for the reduction of No Fault Found

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 No Fault Found policy
NFF EQUIPMENT LIST A320
EQUIPMENT DESIGNATION SUPPLIER

ACP Audio Control Panel Team

ACARS A/C Comm. & Reporting System Mngt. Unit Honeywell
ACSC Air Conditionning Control Computer Liebherr
ADF Automatic Direction Finder Thales Avionics
ADIRU Air Data Inertial Reference Unit Honeywell/Northrop Grumman
AEVC Avionic Equipment Ventilation Computer Thales Avionics
AMU Audio Management Unit Team
ATC Air Traffic Control Unit Thales Avionics
ATSU Air Traffic Servicing Unit Airbus Operations S.A.S., Avionics and Simulation Products
BCL Battery Charge Limiter Thales Avionics
BMC Bleed Air Monitor Computer Intertechnique
BSCU Brake System Control Unit Messier-Bugatti
CFDIU Centralised Fault Display Interface Unit Thales Avionics
CIDS Cabin Intercommunication Data System Airbus Operations GmbH., Cabin Electronics
CHC Cargo Heat Computer Nord Micro
CPC Cabin Pressure Controller Nord Micro
CSAS/FTIS Fuel Inerting System Liebherr
CSM/G Control Unit Constant speed Monitoring Eaton
DMC Display Management Computer Thales Avionics
DMU Data Management Unit Hamilton Sundstrand, Sagem, Teledyne Tech
DME Distance Measuring Equipment Thales Avionics
ECB Electronic Control Box, APU Honeywell/DIEHL Avionik
ECP ECAM Control Panel Airbus Operations S.A.S., Avionics and Simulation Products
EIU Engine Interface Unit Thales Avionics
ELAC Elevator Aileron Computer Thales Avionics
EVMU Engine Vibration Monitoring Unit Vibrometer
FAC Flight Augmentation Computer Thales Avionics
FCD Full Colour Display or DU Thales Avionics
FCDC Flight Control Data Concentrator Litef
FCU Flight Control Unit Thales Avionics
FDU Fire Detection Unit L’Hotellier
FDIU Flight Data Interface Unit SAGEM (SFIM), Teledyne
FDIMU Flight Data Interface Unit Teledyne/SAGEM
FMGC Flight Mngt. and Guidance Computer Thales Avionics
FQIC Fuel Quantity Indication Computer Smiths/Goodrich Fuel
FWC Flight Warning Computer Airbus Operations S.A.S., Avionics and Simulation Products
GAPCU Ground Power control unit Hamilton
GCU Generator Control Unit Hamilton Sundstrand, Sagem, Teledyne Tech
GPCU Ground Power Control Unit Hamilton Sundstrand
GPSSU Global Positioning System Unit Northrop Grumman/Honeywell
GPWC Ground Proximity Warning Computer Honeywell
HF High Frequency Receiver Rockwell Collins/Honeywell
HUDC Head up display computer Diehl
ILS Instrument Landing System Rockwell Collins/Honeywell / Thales Avionics
ISIS Integrated Standby Instrument System Thales
LGCIU Landing Gear Control/Interface Unit Ultra Electronics
MCDU Multi-Purpose Display Unit Thales Avionics
MDDU Multipurpose Disk Drive Uit Sagem
MMR Multi-Mode Receiver Rockwell Collins /…
OANS Onboard Airport NAV System Honeywell
PHC Probe Heat Computer Thales Avionics/Intertechnique

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 No Fault Found policy
NFF EQUIPMENT LIST A320
EQUIPMENT DESIGNATION SUPPLIER

Prntr Printer Honeywell

RA Radio Altimeter Transceiver Rockwell Collins
RADAR Weather Radar Rockwell Collins/Honeywell
RMP Radio Management Panel Thales Avionics
SATCOM Thales Avionics
SDAC System Data Acquisition Concentrator Airbus Operations S.A.S., Avionics and Simulation Products
SDCU Smoke Detection Control Unit Thales Avionics/Siemens Cerberus
SEC Secondary/Flight Control Computer Thales Avionics
SFCC Slat/Flap Control Computer GEC Marconi/Liebherr
SSFDR Solid State Flight Data Recorder SAGEM (SFIM)/Honeywell/L3 COM
TAWS Traffic Avoidance Warning System ACSS /Honeywell
TCAS Traffic Collision Avoidance System Comp. Rockwell Collins/Honeywell/Thales Avionics-ACSS
VHF Very High Frequency Receiver Rockwell Collins/Honeywell/Thales Avionics
VOR VHF Omnidirectional Range Rockwell Collins/Honeywell
WHC Window Heat Controller SAGEM (SAT)
ZC Zone Controller Liebherr

NFF EQUIPMENT LIST A330/A340

EQUIPMENT DESIGNATION SUPPLIER

ACP Audio Control Panel Team

ACARS MU A/C Comm. & Reporting System Mngt. Unit Teledyne/Honeywell
ADIRU Air Data Inertial Reference Unit Honeywell/Northrop Grumman
ADF Automatic Direction Finder Antenna Thales Avionics
AEVC Avionic Equipment Ventilation Computer Intertechnique
AMU Audio Management Unit Team
ATC Air Traffic Control Unit Thales Avionics
ATSU Air Traffic Servicing Unit Airbus Operations S.A.S., Avionics and Simulation Products
BCL Battery Charge Limiter Thales Avionics
BMC Bleed Monitoring Computer Intertechnique
BSCU Brake System Control Unit Messier-Bugatti
BTMU Brake Temperature Monitoring Unit Thales Avionics
Belly/FIN camera Belly/FIN camera Latecoere
CBMU Circuit Breaker Monitoring Unit Intertechnique
CDSU Cockpit Door Surveillance Unit Securaplane
CIDS Cabin Intercommunication Data System Airbus Operations GmbH., Cabin Electronics
CIU Camera Interface Unit Latecoere
CLOCK Smith/APE
CMC Centralized Maintenance Computer Thales Avionics
CPC Cabin Pressure Control Unit Nord Micro
CSAS/FTIS Fuel Inerting System Liebherr
CSU Command Sensor Unit Thales Avionics/DIEHL Avionik
CVR Cockpit Voice Recorder Honeywell
DMC Display Management Computer Thales Avionics/DIEHL Avionik
DME Distance Measuring Equipment Thales Avionics
DMU Data Management Unit Honeywell
ECB Electronic Control Box APU Honeywell/DIEHL Avionik
ECMU Electrical Contactor Management Unit Zodiac
ECP ECAM Control Panel Airbus Operations S.A.S., Avionics and Simulation Products

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NFF EQUIPMENT LIST A330/A340
EQUIPMENT DESIGNATION SUPPLIER

EIVMU Engine Indicating Vibration Monitoring Unit Vibrometer

ELMU Electrical Load Management Unit Zodiac
FCD Full Colour Display or DU Thales Avionics
FCDC Flight Control Data Concentrator Thales Avionics
FCMC Fuel Control Monitoring Computer Goodrich Fuel
FCPC Flight Control Primary Computer Airbus Operations S.A.S., Avionics and Simulation Products
FCSC Flight Control Secondary Computer Thales Avionics
FCU Flight Control Unit Thales Avionics/DIEHL Avionik
FDIU Flight Data Interface Unit Honeywell/SAGEM (SFIM)
FDIMU Flight Data Interface Unit Teledyne
FDU Fire Detection Unit L’Hotellier
FMGEC Flight Mngt. Guidance/Envelope Computer Thales Avionics
FWC Fight Warning Computer Airbus Operations S.A.S., Avionics and Simulation Products
GPCU Ground Power Control Unit Goodrich
GCU Ground Control Unit Hamilton/Goodrich
GAPCU Ground and Auxilary Power Control Unit Hamilton
GPSSU Global Positioning System Unit Northrop Grumman/Honeywell
GPWC Ground Proximity Warning Computer Honeywell
HF HF Receiver Rockwell Collins/Honeywell
HSMU Hydraulic System Monitoring Unit Intertechnique
ISIS Integrated Standby Instrument System Thales
LGCIU Landing Gear Control Interface Unit Ultra Electronics
MCDU Multi-Purpose Display Unit Thales/Honeywell
MDDU Multipurpose Disk Drive Uit Sagem
MMR Multi-Mode Receiver Rockwell Collins /…
PESC Passenger Entertainment Syst. Controller Rockwell Collins /
PHC Pitot Heat Controller Intertechnique
PRINTER Thales
PSCU Proximity Switch Control Uint Crane/Honeywell
RA Radio Altimeter Transceiver Rockwell Collins
RMP Radio Management Panel Thales Avionics
SATCOM Thales Avionics
SDAC System Data Acquisition Concentrator Airbus Operations S.A.S., Avionics and Simulation Products
SDCU Smoke Detection Control Unit Thales Avionics/Cerberus
SFCC Slat Flap Control Computer Honeywell/DIEHL Avionik
SSFDR Solid State Flight Data Recorder SAGEM (SFIM)/Honeywell/L3 COM
TCAS Traffic Collision Avoidance Sys. Comp. Rockwell Collins/Honeywell/Thales Avionics-ACSS
TPIC Tire Pressure Indicating Computer Labinal
TR Transformer Rectifier Artus
VC Ventilation Controller Nord Micro
VHF Very High Frequency Receiver Rockwell Collins/Honeywell/THALES Avionics
VOR VHF Omnidirectional Range Rockwell Collins/Honeywell
VSC Vacuum System Controller AOA
WBC Weight and Balance Computer DIEHL Avionik
WHC Window Heat Controller Intertechnique
WXR Weather Radar Transceiver Rockwell Collins/Honeywell
ZC Zone Controller Liebherr

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 AIRBUS S.A.S.
31707 BLAGNAC CEDEX, FRANCE
CONCEPT DESIGN GDICS
DECEMBER 2012
PRINTED IN FRANCE
© AIRBUS S.A.S. 2012

The statements made herein do not

constitute an offer. They are based
on the assumptions shown and are
expressed in good faith. Where the
supporting grounds for these
statements are not shown, the
Company will be pleased to explain
the basis thereof. This document is
the property of Airbus and is
supplied on the express condition
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confidential. No use of reproduction
may be made thereof other than that
expressely authorised.