23/9/2020 Performance Targets, Uptime and Connectivity Guarantees

Performance Targets, Uptime and Connectivity Guarantees

A SLA defines performance targets for an Azure product or service. The performance targets that a SLA defines
are specific to each Azure product and service.

For example,Eperformance
ste targets for some Azure services are expressed in terms of uptime or connectivity rates.
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Performance targets nto
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range from 99.9 percent to 99.99 percent
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A typical SLA specificsánperformance-target
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For example, the SLA for the Azure Database au service guarantees 99.99 percent uptime. The Azure
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Cosmos DB (Database) service SLA offers 99.99orpercent iza tre which includes low-latency commitments of less
uptime, ras
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than 10 milliseconds on DB read operations and less than n. 15 milliseconds on DB write operations.

SLA downtime estimates

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The following table
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SLA percentage pe Downtime per week Downtime per month Downtime per year
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99 pe .1.68 c a
hours 7.2 hours 3.65 days
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99.9 10.1laminutes
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99.95 5 minutes sin tes 21.6 minutes 4.38 hours
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99.99 1.01 minutes ció 4.32 aminutes
. 52.56 minutes
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99.999 6 seconds 25.9 seconds 5.26 minutes

Service Credits
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SLAs also describe hownMicrosoft
to will respond if an Azure product or service fails to perform to its governing SLA's
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For example, customers may t an
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applied to their Azure bill, as compensation for an under-performing
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Azure product or service. The table u this example in more detail.
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The first column in the table below shows monthly
sin uptimetes percentage SLA targets for a single instance Azure
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Virtual Machine. The second column shows the tcorresponding ori ntr service credit amount you receive, if the actual
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uptime is less than the specified SLA target for that month. ció s.
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Monthly Uptime Percentage Service Credit Percentage

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✔ Azure does not provide SLAsitid for rmany services under the Free or Shared tiers. Also, free products such as
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