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Binh ding A thuyét quan nhan manh dén vai tro ©. ‘Ding cap ti cia yeu to tim ly, = quan’ hé..cia con; D- Lotich nguéi trong x4 héi” Cau Cac Ty thuyét quan tri ‘A’ Quan niém xi nghiép Ia | Lua ‘Chutong 2: Pu cO dién c6 han che 1a: mot hé thong khep kin | chon Cac ly B. Chia chi wong dine] © guyana mite dén yeu to con 0,12 ngudi Sdiem ‘D. Cach ahin phién dién Cau Ly thuyét “Quan ti A. Truong phai tam ly xa | Lua ‘Chutong 2: 2 Khoa hoc” duoc xep ‘hoi chon Cac ly vao trong phai quan = c thuyét quan tinio B. Thong phai quan m1 ti dinh luong 0,12 C Tass pac oem D. Thong phat quant ‘hién dai Cau Phat biéu ding ve moi Lua ‘Chutong 3: x ‘tong: chon Méi trong, A B_La tong hop cic yeu caucia Khach hang c6 tic dong dén két qua hoat dong cita doanh nghiép © Latong hop céc yeu t6 fu vao tac dong den kkét qua hoat dong cia doanh nghiép, Khong cau nao ding. ery 30 Moi tridng vim bao gom: elo} Khach hang, nha cung_ ‘ing, san pham thay thé, 461 this canh tran. 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Cac yeu 16 kin té chinh tri, x4 hei, phap nat, cong nghé va ne ahién Ta chon Chatong 5 Mi tatongChi Khach bing ii yeuto Tira Chirong 3 33 iia moi trong chon MGi trtbug D Chi ‘urhnGag oan chu hoe ‘A_Nginh Lira Charen 34 cia nén inh t8, 1a yéu t6 Beng ga chon | 0,12 | Méitnréng thuge moi tring. 3ib6 B | saiém Chi ‘Yeuts aah te 1 cia Lira Charen 35 mdi trréng chon Méi trong B Chi Trinh d6 aban hve cia Tira Chirong 3 36 16 chite thude yeu t6 chon | 0.12 | Moi turing moi trréng Cc | saiém Chi Nauba cung ahin ive Tira Chirong 3 37 phuc vu cho boat déng chon Mi tatong cia t6 chit thuse yeu té A mi toring. Chi Citric ahaa Ei Lira Charen 38 thude yéu to: chon | 0.12 | Moi ming D | saiém Chi Lira Charen 39 i toring chon Méi trong D Chi Chon cin ding abit 3 Tira Chirong 3 40 trong céc cau. 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Tat ca A,B,C déu Khong hop ery 37 ‘Dic diem hoach dink tac nghiép 1a ol ‘Xéc dinh cae muc teu co ban, dai han, quy mé toan don vi ‘Bao gom céc bign phap quy mé toan don vi dé dat myc tiéu chung Bao gom cac bien phap 4p dung cho nha cung img Aq yg Chatong 5 Hoach dinh Car 58 Hoach diab tae nghigp la >| Hoach diab lién quan ta chinh Hoach dinh lien quan ve nguén nhan hic ol Hach dinh lién quan trién khai nguén von ODA Ta chon 0.12 Sdiém Chatong 5 Hoach dinh Car 39 Trong ma tran SWOT, 0 6 nghia la > Cic diém yeu cia doanh ghiép so véi céc 461 thi. canh tranh Cac diém manh cia doanh nghiép so véi céc 446i tit can tran ia doanh, i ttn ol ol Cac de doa doanh nghiép tit méi traong ngoai Ta chon Chatong 5 Hoach dint Car Trong ma tran SWOT, S c6 nghia la ‘A, Cac diém yeu cia doanh nghiép so Véi cdc d6i tit canh tranh Cac corgi cia doanh nghiép tit méi trong ngoai ‘D._Cac de doa doanh Ta chon 0.12 Sdiém Chatong 5 Hoach dinhnghigp tir moi trong Chi ‘Yano chita direc thé ‘A_Xéc dinh muc eu Tira Chirong 5 a hign 6 cdc bude trong ‘B_Xic dinh pham vi chon Hoach dink tién tinh hoach dink C_Xéc dink nguon we | B D_Xac dinh cach Iam Cit ay dmg cdephong [__A_ Bude? 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Tat ca ABC Ta chon 0.12 Sdiém Charong & Kiém tra ery 87 Vide kitm ira dia vio nguyén ti, ngoai tt Phi hop voi dic diem ita t6 chite wm lo} Phi hop voi dic diem cia tat ca nbn vien (agut6i thita han) Phu hop vei dc diém cca ahi quan tri D. Tatca ABC Ta chon Chatong &: Kiém tra Nhom cau hoi Trung bink (ip 46 3 theo thang bloom). Théi gian ta loi40 giayleau SIT Ma cH Oi dung cau hot Lya chon Dap an ding Diem Chit dS (Cheong, Bii) Car Quan we A Qui tinh hoach inh, t6 chite, b6 tri han str, ¥inh dao va kiém soit 6 hé théng céc hoat déng trong mét t0 chite ham dat duge cic smc tiéu da dé ra Tia chon D B. Tign tinh lam vie voi con ngudi va théng qua con 0.12 Sdiém Chuong T Téng quan quan tringudi, trong mot moi trig Ido thay 4éi nhim dat duroc muc tiéu cia t6 chic C Nehé thuat _hoan thanh cée muc tiéu a vach ra thong qua ngudi khac Car Quan we ‘A, Mot khoa boc wi co 446i tuong nghién ci cu thé, 66 phutong phap phan tich va co Iy thuyét uit phat tir nghién ciu B. Mot Khoa hoc vi sit dung nbiéu tri thite va thanh tuu cia céc nginh hoa hoc hac C. Mot nghé thuat vi dé quin tri hiw hiéu, nha quan ti phat diet van dung tinh hhoat ly thuyet va kkién thite vao nhing tinh mong cu thé La chon 0.12 Sdiém Chirong T Téng quan quan tri Ca Hoat dong quan wi st Khong 06 hiéu qua Kh: A. Giim thiéw chi phi dau vio ma van gitt nguyén gid ti sin Iuong du ra cS Git nguyen chi phi dau vio ma ting gia tri sin lwong dau ra fe) Giam chi phi dau ‘vao ma van tang gia tri sin lwong dau ra La chon 0.12 Sdiém Chntong T Téng quan quan tri Car Ky ning Ky thuat cia aha quan tr Tira chon | 0.12 ‘4 | Sdiém Chirong T Téng quan quan triof ‘Kha nang dong ven va dieu khién nhing ngudi cong si. q ‘Doi hoi aha quan th phai hiéu 15 mite 46 phite tap cia méi tnvémg va gim thiéu mite d6 phate tap 46. 9 Tat ca G0 Sai Car A Vato dai dé, ngudi lanh dao. ngudi lién lac of Vai tro thu thap, pho bién thong tin va phat ngén, ‘ ol Tat cf du ding La chon 0.12 Sdiém Chirong T Téng quan quan tri Can Quan ti duoc thre ign trong mot t6 chire nliam: A To da hoa oi ahuan, Dat die muc Gen cia t6 chit. cS q Sir dung co higu qua cao nhat cae nguén ue ui cao. La chon 0.12 Sdiém Cintong T Téng quan quan tri Can Phat biéu nao sau day the hign khai nim “quan ot iéu qua”, i B. Hoan thank _cac cong viée dutge giao. C. Cue dai ket qua dat duoc D. Gia ting yéu 16 daw vio va dau ra La chon 0.12 Sdiém Chntong T Téng quan quan tri Can Khai niém day di ubat ve sn quan tri La La chon 012 Sdiém Chntong T Téng quan quan triduoc muc teu chung cia t6 chit. BL Mot thank vign cia to chite, tue tiép thuc hién céng vige va khong phat bao céo cng viéc cho ai C Ning ngwoi dat duoc thinh tich ca han cao. D. Nhimg ngwoi hoach inh chién luge cho to chite Cit Chic ainghoach Gah may A Quan wicipeo so} Lia ChiongT 9 img va phat tién t6 chic chon Tong quan 1a chite ning chinh cia: Bo Quin ticaptring | c | on | quinti C Quin ti clip cao Sdiém D. BwaC au ding Cit Thi Wr thie liga cic chic | A Hoach Gah Cia | La ChiongT 10 ning quan ti la aa0- Té chite- Kiém | chon Tong quan ta c quan ti BTS chic: Taye dung- Hoach, dinh- Linh dao - Kiém tra 0.2 [ee Sdiém D. Lash &o - Hoach dinh- Té chite- Trén khai- Kiém tra Cia Mic Gich chink cia hoat Lie ChiongT il ng quan tl: chon Tong quan A quan ti B. Hoat dng phoi hop a& ning cao hiéu oa 0.12 Hat Gong thie hig Sdiém céng viée théng qua ngudi khac D. Hoat dng can co st tham gia cia nhiéu ngudiCu Ngwoi_cd vin cho ban] A. Capcao Tia Chong T 12 giim déc cia mot doanh }— 5 chon Tong quan nghiép 1a nha quan tri ‘ap thap D | 012 | quanwi C. Cip mang sdiém Ci Ky ning Gia hit va quan Ta Chirong | 2B trong nhit d6i véi nha quin chon Téng quan tri cép thip 1a B Ky angi int ayo, | C. Ky aig abin se sdiém D. Ky ning ky thuat va Aj ning tu duy Gu Hat Gag quin ti tong 16 Tia Chong T 14 chic, quan trong nhat fa chon Tong quan A quin tr 02 Dat duet loro ou sdiém C. Lam ding vite D. Chi phi thap Ci Muc tea tong hoat dong | __ A. Co tab tien ten Ta Chirong | 15 quan tri nén x4y dung A Cb tah is chon Téng quan ‘ D quin tr B. Dish tah va diab : 02 luong Sdiém Cau Phat biéu mio sau day| A. Khoa hoc quin tila | Lua Chirong T 16 khong ding. nén ting dé hinh | chon Téng quan thinh nghé thuat | C quin tr quin ti B. Cin van dung ding céc nguyén tac khoa hhoe vio quin ti on Ses _ D. Combi quan bé biga ching gitta khoa hoc va nghé thuat quin ti Cu Mii quan hE gita cic cip| A. Obie quin ti cing | Lva | 91) | Chiongt 7 quin tr vi cic KY ning cia cao ky nang kj thuat | chon | .4:2), | Tong quan cing _cé tam quan| D quin tiaha quan tila wong B. O bac quin tii cing ca0 iF nang nhin sit cing cé tam quan trong C.-Ky ning aban su 1a can thiét d6i yoi nha quan tri céc cap Oo} P| oe ne B| 5 Dita vio cho wong “quia Lia Chirong T Cau tri dng 16 chnte dat muc chon Tong quan 18 tigu v6i....ca0 ahat va chi B | 012 | quinti phi thap nat” séiém D. Swihoa min Cir Disa vio cho wong] A. Ditwlata Ta 19 “trong phai quan ti khoa chon hoc quan tim dén lao | SaNAmESuat, B | op dong théng qua viéc hop ly | €. Trinh do sdiém hhoa cc bude céng vie DEE Gir Hoc thuyet Z chi tong i Lia Chong? 20 chon caly A thuyet B. Vin a ivong bong on quan tr cho ngudi lao dong Sika ©. Si dag nave Gi han D. Dio to da ning Gir Digm quan Gam chung gitta| A. Conngudi Lia 2 céc tong phat quin ti — pyar ermaeag | CH Khoa hoc, quan tri hinh B | os | thuyet chinh, quin tri dinh Itong [—C_ Cae thife quan ti sdiém | quan tr 8 D. Leiabuin Cu Nawoi Gara 14 aguyén| A. Frederick WTaylor | Lua Chirong 2 2 te “quan ti tong quat” 1a (1856-1915) chon caly B thuyet 02 ) quant sdiém q Max Weber (186- 1920) ol ‘Douglas McGregor(1900-1964) Gu Dien vio cho wong “thep| A. Mota Tia Chirong 2 23 tnténg phii dinh ong tat chon Caly ca cée vin dé quin ti dau | _ SMOIROSAT B | o1 | thuyet c6 thé giai quyét duge | C. MO phong Saiém | quan ti bang. D_ Ky iat ehic aha Car Tac gia cha “Triéng phai| Al Harold Koontz, Tea Chuong 2: 24 quin tri qua trinh” 1 — chon caly BL Henry Fayol A | 012 | tauyet c. Rowen sdiém | quan ti D. Max Weber Car Newer dia ra nguyen tac A Wiaylor Tea Chuong 2: 25 “tO chite céng viée khoa }— 3 chon caly hoc” li eanry Fay A | 012 | thuyét C. Banad sdiém | quan ti D. Motagudi khic Gu Vide sip xép cic thao tae ta | Lia Chirong 2 26 céng nhin dé ning cao chon caly ning suit lao d6ng durge ly —— A thuyét tinayét quan tri nao dura ra? B. Ly thuyét quia ti quan tri e e 0.12 Cc Ly myst quan a sdiém san xuit tic nghiép DLy mye quin hnigu qua cng viée Gu Trong [4 aguyén tic cialy| A. Chuyén_mon ha] Lyra Chirong 2 a7 thuyét quin ti hinh chin céng vige chon caly hong 6 nguyén tic ui | —B Osean Gwe] P thuyét teach nhiém ean |San phim ban ra Phan cong thanh phan xuéng gia céng, phan xudng lap rép, -. la theo Quy trinh sin xuat B_Thoi gian lam viéc (C__ Sin pham ban ra D_So Ineng nhan wien, La chon 0.12 Sdiém Chuong 6 Té chite (Cu tric t6 chife theo chife nang c6 nhwroc diém ‘A. Thuong qua dé cao chuyén mén hon cae 'b6 phan khac, ho hoi hop B_ Dé do 16i do khong sO ring ve trich hiém C_ Qua tap ting chuyén mén, thiéu hiéu biét dom vi ban nén hiéu qua céng_ vvige chung han ché La chon 012 Sdiém Cintong 6 Té chite Can 37 (Cau tric t6 chite true tuyén 6 luge diém B. Yeu cau nba quan ti cé kign thite toan dién C. Thuong qua dé cao chuyén mén nén dé cuc b6 va kho phoi hop Ca ba déu ding La chon 0.12 Sdiém Cintong 6 Té chite Car 58 Cac nguyen tac by quyen Tuon Kiem tra trong qué trinh thu hién vige ty quyén Nawoi duroe oy, quyén phai la cép duno tru tip thre hign cng viée Naud durce ty quyén phai c6 dit théng tin trrde khi bat dau tinge hién cong vige La chon 0.12 Sdiém Car 59 Uy quyén la ‘A. Giao mot phan quyén loi cho cae don vi cing ci La chon 0.12 Sdiém Chuong 6 Té chiteChia mot phan quyén loi cho cap dur Caba déu ding Car 60 ‘Qua tinh ty quyén bao om ‘Rac dinh ket qua ‘mong muon; tra0 quyén; kiém tra theo dai. ‘Kae diab ket qua, giao nhiém vu, trach nhiém va quyén han 4é hoén thanh nhiém vu. Caba déu ding La chon 0.12 Sdiém Chuong 6 Té chite Ca ‘Y nao trong cic ¥ sau, Khong dugc thé hién trong cau tric t6 chtte chinh thite ‘Phan chia cong viée ‘Phan chia loi ich ‘Moi quan hé giam sat Phin bo ahiem wa La chon 0.12 Sdiém Cintong 6 Té chite Car 2 ‘Yio tong cic y sau Khong duoc thé hién trong cau tric chite nang: ‘Phan cong nhiem va theo thi tnrong we) elo) ofete|y| Phan cong nhiem vu tuong ximg voi nang Ic va dao tao fe) Giai quyét van d& 461 hoi chuyén mén ca0 Phan cong ohiem vu theo chuyén mén La chon 0.12 Sdiém Chuong 6 Té chite Phan cong cia bo phan ke todn than: ké toan chi phi, roan thanh toan, ké toan ia thanh,. lé phan cong theo (Cong wie Chuyén mon Qui trinh CAABC La chon Cintong 6 Té chite Phan cong cia bo phan ban hang thanh kénh siéu thi, kkénh cho, kénh tap hoa, 1a phan céng theo Cong vie ‘Khach hang San phim doje] cjojmr| of Dia ly La chon 0.12 Sdiém Cintong 6 Té chite Khinha quan wiratitay_ quyén cho cép dui thi céu tric 16 chite ¢6 mt: Phan quyén thap, tap quyén thép; Phan quyén thap, tap quyén cao! Phan quyén cao, tap quyén thip; La chon Chuong 6 Té chite‘Phan quyén cao, tap quyén cao Cau 66 Phan quyén cao the hién diéu gi x 6 lurong cic quyét inh cia nha quan tri cap duéi ngay cang it Co it cae quyét dink quan trong ciia nha quan tri cap dui ‘Nha quan ti cap durdi duro giao anhiéu nhiém vu va quyén han tit nha quan tri cap trén Caabe La chon 0.12 Sdiém Cintong 6 Té chite Car 67 Co cau quan tri trie mayen kh thé hién diéu gi Tuan thi ché d6 mot thi tatomg ‘Su chuyén mon hoa 20. Sw tap tring cao Trich nhiém 16 rang La chon 0.12 Sdiém Cintong 6 Té chite Car 68 Trong cac phat bieu sau, phat biéu nao khéng the hign trong co cau quan tri chite nang ‘Nha quan th cé kién thite toan dién Cac don vi chite nang c6 quyén chi ao cc don vi tre tuyé q Co str ton tai chia cae don vi chite ning Co su gitip site cia céc chuyén gia La chon 0.12 Sdiém Chuong 6 Té chite Can 69 ‘Cac tig thife phan chia bo may t6 chit eo Chite nang, dia Ty, Kthach hang, sin pham, qui trinh. Cong viec, dia ly, aha xuéng, sin pham, qui trin ‘BO may, dia ly Kthach hang, san pham, tai chinh ‘Nhan iu, dia ly, Kthach hang, sin pham. qui trin La chon 0.12 Sdiém Cintong 6 Té chite Can 70 Phan wong cia mot cong ty may duge chia thanh cdc 10:16 cat, t6 rap, t6 khuy mit, 6 than pham, Céch phan chia nay theo’ ‘Chuyén mén Theo sin pham Cong wiée ole >| Qui tink La chon 0.12 Sdiém Cintong 6 Té chite Ca Phong cich Linh dao dan x Tap tung quyén La O12 Cintong 77 chal hank ‘Don phuong ra quyét din ‘Dé cae nhom te do ra quyét dinh va thu hién quyét inh. Quyét dink due ra sau khi trao déi, ban chon Salem Tinh d30 Car nD Tafa chon phong cach Tinh dao tity theo dic diém: ‘Nha quan tr ‘Nin vien, olole) >} Cong viec Tat ca cac cau den ding La chon 0.12 Sdiém Cintong T ‘Linh dao Car B To chite cho nhan vien i nghi mat hang nam. Bé a x ‘Mot cong vige quan B tri Gy Mot cach dong vin trong quan ti D. Thnte hign mot chife ning quan tii La chon 0.12 Sdiém Cintong 7 ‘Linh dao Gu 4 Trong cacy sau, nao the hign quyén luc chinh thite x Gay anh hureng ava ‘vao phim chat dao dite Gay anh hweng ava ‘vao nang tue chuyén mén Gay anh hweng ava trén dia vi, chite vu Gay anh huéng dra ‘vao méi quan hé ca aan La chon 0.12 Sdiém Cintong 7 ‘Linh dao Trong cacy sau, y nao the hign quyén luc c4 nhin Gay aah hugng ava trén cite vu Gay aoh bing én thite, ky nang fe) Gay anh bueng théng qua phan thuéng Cade La chon 0.12 Sdiém Cintong T ‘Linh dao Car 80 Ly thuyér mo hinh nga ign ca Fiedler ‘House-Mitchell Tannenbaum v Schmidt ‘Hersey Blanchard La chon 0.12 Sdiém Cintong T ‘Linh dao Cau 16 Mo hinh Linh dao higu qua a chiéu cia Fiedler ‘House-Mitchell Afee|o} o}e}elo} Tannenbaum va La chon 0.12 Sdiém Cintong 7 ‘Linh daoSchmidt Dy Hersey Blanchard Car 71 ‘Mo bin mien iva chon lién tuc anh vi inh dao cia A Fiedler B. ‘House-Mitchell Tannenbaum va Schmidt D. ‘Hersey Blanchard La chon 0.12 Sdiém Cintong T ‘Linh dao Can 78 Quyén luc a A Tiém nang gay anh hnudng, gy tac dong én ngwoi kha ‘Ngudn tao dieu kién cho nb 1anh dao duoc nhting nguéi hac phuc ting hay tua tht Phuong tien gay anh ugg lén ngudi hac CaABC La chon 0.12 Sdiém Cintong 7 ‘Linh dao Car 79 Thuyét cap bac nhu cau cia A Maslow cho rang A ‘Niu cau 06 dong thai, cing tic ‘Nhu cau bac thap va nu cat bac ca0 duoc théa man déng that ‘Niu cau doe sp xép theo cap bac tit thap dén cao ‘Nu cau doe sap xxép va dutgc théa man theo timg bac La chon 0.12 Sdiém Cintong T ‘Linh dao Car 80 THUYTERG cha x ‘A Maslow B. ‘McGregor Cc. ‘Vioom Dy CAlderfer La chon 0.12 Sdiém Cintong T ‘Linh dao Car 81 Thuyet ERG a cp den ning bu céu nao: A Tén tai, an toan, phat trién B Tén tai, sinh ly, x8 gi, the hién Ton tai, x3 Hoi, ton trong, Tén tai, XA hoi, phat trién. La chon 012 Sdiém Cintong T ‘Linh dao Car 82 ét cia MeGregor dé cap dén > | Ban chat con gud trong hai thuyét X, ¥ cS ‘Ban chat con nguoi trong ba thuyét XYZ ‘Ban chat con ngudi La chon 0.12 Sdiém Cintong T ‘Linh daotrong thuyét hai han to Tat ca abe den sai Car 83 Trong thuyét hai akan t: ‘Ning nan t6 dong vin déi lap voi ating nhan t6 duy ti ‘Nuing akan to day tri d6i lap véi nliing han t6 déng vién ‘Nhiing nhan t6 dong vign va nbting ahan t6 duy tri la khic hau. Tat ca ABC dea khéng ding La chon 0.12 Sdiém Cintong T ‘Linh dao Thuyet Ky vong cia tac gid nao: Herzberg ‘McGregor ‘Vioom CAlderfer La chon 0.12 Sdiém Cintong T ‘Linh dao Trong cacy sau, 7 na0 khong thé hién trong thuyét ¥. ‘Moi ngudi co the ar inh huténg cho minh néu duge thie day tot “Flaw hét moi ago phai doc kiém soat chat ché ‘Nhiéu ngai co kha nang sang tao khi gidi quyét vin dé Cong vige mang tink tur nhién nw tro choi. La chon 0.12 Sdiém Cintong T ‘Linh dao Car 86 Trong cAc ¥ sau, 7 nao thuée yéu t6 déng vien, trong thuyét hai nhan t6: Titong, Davi Cong vige mang tinh thvich thite CABS La chon 0.12 Sdiém Cintong T ‘Linh dao Cau 87 “Trong cac yeu TO sau, yeu t6 nao khéng thuée yéu t6 uy tri trong thuyét hai han 6 Chinh sich cong ty Sur giam sat cia cap tren ‘Dieu Wen lam wise Su thita nha La chon 0.12 Sdiém Cintong 7 ‘Linh dao Car 88 Cac nguyen tac xay dmg co ché kiém tra Co che kiem ta thach quan, chink sxic va theo tiéu chuan thich hop ‘Kiem tra ditoc thure hign tai cae dim trong yéu (critical) La chon 0.12 Sdiém Chntong & Kiem traT Vite kit tra Gage thiet ke trén co so hhoat dong cia 8 cite va theo vi tri ciia d6i twong duge Kiém soat. D_Ca ba deu ding Cit Cae nguyen tac may dng ‘A. Kim ta dan den | Lia Chong § 89 co ché kiém tra hhoat dong khac phuc | chon Kiém tra B. Kiemtradimbao] D tiét kigm va higu qua inh té s oe ©. He thong kiem tra diem phi hop méi trang ‘vin hod cia t6 chite D_Ca ba déu ding C._Nhém céu hoi Khé (cép 46 4,5 theo thang bloom). Thoi gian tra loi: SOgiay/céu SIT] Ma | Noidung cau hat Lua chon Dapan | Diem | chide cH ding (Chong ; Bai) Caw Méi_quan he gta] A. Khoa hoc 1 aéa|Lrachon [0,125 | Chwong 1 Khoa hoc vi nghé tang @ hink thank | C diém | 1: Tong thudt quin ti duoc aaghé thuat quan din dat 8 at tons 5 rage ge Tae quan ti trong dé thinh céng trong quan ti D. Cin van dung ding cae nguyén tac Khoa hoe vao quan ti Cir Dawa ‘A, Dirbio niu cathy | Lara chon [0125 | Chong 2 thuat cia quan IY bin truong cia khu we | C gém | 1: Tong hing kim vue sinh quan ly. quan B. Phin tich dien biga quin ti shu cau khéch hang trong thi trong minh quan ly D. Caba A,B, Cdéu Khong ding Ci Tal sao aha quan ti ‘A. Vinh quinticdp | TLra chon [0.125 | Chong 3 cap cing cao kj ning cng cao cang khong | C gém | 1: Tong F thuat cang gram sit gu hanh hoat déng quanquan tong tic nghigp cia to chute ‘Nha quan ti cap cang cao cang khong duoc diéu hanh tre tiép ngudi thira anh. ‘Vi thoi gian aha quan tri cép cang cao théi gian ding cho cac chite nang quan tri (hoach dinh, t6 chite, Hanh dao, ‘kiém tra) nhieu cang hon thét gian din cho hoat déng chuyén mén, Tat ci cacy tren quan ti Can ‘Cau nao phi hop vai nha quan tri cap cao A Ty le thoi gian dah cho chit nang hoach dinh va t6 chite cao hom ty 18 théi gian danh cho hai chit nang con. Iai Tye thoi gian dan cho chite nang to, chite va diéu khién ca0 hon ty 18 thoi gian danh cho hai chite ning cén lai Tye thoi gian dan cho hai chite nang hhoach dinh va kiem tra cao hon ty 1é thoi gian danh cho hai chite ning cén lai Ty le thoi gian dan cho hai chife nang t6 chite va diéu khien ca0 hon ty 18 thoi gian danh cho hai chite ning cén lai Tita chon A 0125 diem ‘Chntong 1: Tong quan quan tri Car Trong Cac vai tr sau, vai tf nao khéng phat cia nha quan tri cap 20 x Quyét dink trong vvige lua chon d6i tic ‘kin doanh Quyét dinh trong vvige hia chon dur an ‘kin doanh Quyét dinh trong Tita chon O135 diem Chhtong 1: Tong quan quan trivwige iia chon chitong trinh nghi dirdng cho nin vién. CAA BC Ca Nha quan tr phat thuc hign nhig chite ning gi dé dat duoc muc iu chung cia t6 chtte? A “Hoach dinh, to chite thuc hién, 1anh dao va ding vién nhan vign, kiém tra tién 46 va higu qua céng viée Hoach diab, trién Khai ké hogch, theo doi va cham diem thi dua, béo céo cho Giim déc Tap tien 46 thnte ign chi tién duoc giao, dén doc nhin vign, dinh gid thanh tich lam vie cia cap didi, bao cio cho cap trén, Tur duy, truyén dat giim sit, khen thuréng va ky nat Tara chon A 0125 diem ‘Chntong 1: Tong quan quan tri Car a ky ning dong vign 1a ning ky nding thude nhom ky ning nao ciia nha quan tri? Ky_aang__chuyén ‘mén nghiép vu. mag iF dy, abi tht Ky nang tayen dat ‘Ky nang ohan su. Tita chon O135 diem Chhtong 1: Tong quan quan tri Ca Tata chon cau phi hop trong cac cau sau: Nha «quan tri khéng phai 1a agus ‘Naui dieu Eien 3 ng vigc cia nhing n gitoi khac, lam viee 6 hing wi tri va ‘mang nhting tréch snhiém khac nhau. Tam viée trong t6 ch ‘fe numg chi c6 nhié mvu dieu khién céng viée cia nguéi hac ‘Nawoi lap Ke hoach, t6 chite, Hanh dao va ‘kiém soat con nguéi Tra chon 0125 diem ‘Chntong 1: Tong quan quan tritai chink, vat chat va th dng tin mét cach c6 hnigu qua dé dat duoc uc tiéu. ‘Nawoi co ahing chite nang, nhiém vu va trich nhiém khdng giéng niu anhiing ngwoi thita anh. Cau Phat bigu nao sau day 1a sai khi noi dén tinh pho bién cia quan tri x “Hoat dong quan tri durgc the hién 15 nét “Hoat dong quan tri khong dién ra 6 cae t6 chit phi loi ninuan (Cac t6 chite am céng tac tit thign) vi mmuc tiéu cia céc to chite nay ‘khong phai 1a loi han. Cac co quan quan Ty nha maée (Uy ban han din céc cap. céc sé, ban, nginh cé hoat déng quan ti Tat ca ABC dea hdng thé hién tinh pho bién cia quan tri 0125 diem ‘Chntong 1: Tong quan quan tri Ca 10 Cac yeu to trong mo hin 7°S cia McKiney i x Chin htge: co cau hé théng: tai chin; ‘gj nang: nhan vién: muc tiét phoi hop Chign ioe: be théng; muc tiéu phéi hop: phong cach: céng nghé; tai chinh: han vién Chie noe nang; muc tién phdi hop: co cau: hé thong: nbn vien; phong céch Chign huge: co cau hé théng: dao tao: Tara chon 0125 diem‘uc tien, KY nang; han vién Ca “Ra quyét dinh ding ‘A_ Khoa hoc Tara chon | 0,125 | Chutong uw 1a chia khéa dé dat B_Dinh luong B diem | 2: Cac ly higu qua quan ti" fa C__ Tong quat thuyet quan diém cia trang D_ Hanh quan tri phai Ca ‘Nguoi dua ra Khai A_Fayol Tara chon | 0,125 | Chong R niém “quyén hanh B._ Simon D diem | 2: Cacly thutc té° fa cia C__Follet they D._Weber quan tri Ca Mo hinh T'S theo quan |__A_ Dinh Invong Tara chon | 0,125 | Chong 1B diém cita Mckinsey B.Tamiy c diem | 2: Cacly thude trong phai nao C._Hitn dai thuyét D._Tuyét hao quan ti Ca Trtong hop nao sau ‘A. Tochitc cap gay [Lachon [0.125 | Chong 4 day thé hién yeu t6 chitng nan dat tiéu | B diem | 3: Mai nha cung cép chun ISO cho trong doanh nghiép B_ To chite cung c&p, dich vu van chuyén cho doanh nghiép. C_ Te chnte cung cap dich vu du lich cho cho doanh nghiép. D. To chite phan phor thang héa cho doanh nghiép Ca Taroghopniokhach |__ A. Khachhangién | Lwachon | 0125 | Chuong 15 hang c6 the gay ap hue nhumg chém thanh | B diem | 3: Mai 16n nbat cho nha sin todn (hay chiém trong xuat (doanh nghiép) dung von ciia doanh aghiép) B. Khich hang ca nhan nhumg cé thé anh dnuéng len han vi mua dén khéch hang 6m khac cia doanh nghiép C. Khach hang t6 chic ‘mua hang thréng sxuyén nbtmg c6 méi quan hé rat tot voi doanh nghiép D_ Khich hang cd nhan Ca Yéutomoimrmgaio | A Xuhudngtoan cau [Lwachon | 0125 | Chuong 16 Khong thude méi hoa cia nén kinh té_| C diem | 3: Mai tnudng vi mé (tong B_ Su hoi nbap cia cae truong quit) quéc gia vao cac 16 chute kinh té (WTO,AFTA, AEC.) Chuoi cung tng cia aginh (aginh ava, nginh cao su, nganh may) Su thay d6i cia Ki hau, Car 7 ‘Yeu to moi trong 30 Khong thude méi tnudng vi mé (tong quit) x Chink sich tii chink cia nha mc. Chinh sich Ehuyén ‘khich dau tu cia nha murde danh riéng cho ‘nganh (mét ngénh cu thé) ‘Xu hugng dich chuyén lao déng tit néng thén ra than thi CaABC Tita chon O135 diem Chitong 3: Méi trong Ca 18 ‘Yeu to moi trong 30 sau day 1a thuée méi tnydng nganh cia nginh may mac Tai nguyen dat cia quéc gia Tai nguyén dat dank cho hoat déng trong béng vai Tai nguyén thien snhién (danh lam, thang cénh,..) Tat ca ABC Tita chon O135 diem Chitong 3: Méi trong Ca 19 ‘Néu sin phim cia tat ca cae doanh nghiép Viet Nam khéng c6 sat (khéng ban 6 thi trun) 6 céc nude hoi gio thi: Tinh hin phat ign kkinh té ctia cae quéc gia nay van tac déng én hoat déng cia doanh nghiép Viet Nam. ‘Dac tinh ton gido tae } Tu nguyén, cam ket Cam ket, tenguyén Tita chon O135 diem Chuong 5: Hoach dink Ca 34 ‘Quin bi bing MBO giip ‘Dong vien kuye ‘khich nhan vién cép durdi tot hon Tang tinh chi dong, sang tao cia nn vvign cap dui. Gop phan dio tao han vién cép dudi CaABC 0125 diem ‘Chntong 5: Hoach dink Ca ‘Cau tric t6 chife theo chite nang c6 dae diém Cac b6 phan chite nang cé quyén tic d6ng cép duéi theo nganh doc ‘Nha quan tH dieu hhanh don vi théng qua cac chite nang chuyén mén. Cac don vi doe thanh lip chuyén trich cae chite nang trong nh vue kkhae haw Caba déu ding Lita chon 0125 diem ‘Chntong 676 chute Car 36 Cau tic to chie tre tuyén c6 dae diém A Cac don vi thank Tap theo nhém, loai sin pham_ Cac b6 phan 3 tréch nhiém hoat dng trén thi tarmg hac nhau cia sin pham_ CAA B du ding CaAB dtu sai Tita chon O135 diem Chong 676 chute Can ‘Mie 46 phan quyén S6 long cae quyét Tira chon O15 Chntong7 Tonk inh ditoc dé rag cic cap thap ngay cng quan trong B_ So ltong cac quyet inh doc ra 6 cae cap thap trong t6 chite ngay cang hig C_ Cac quyét diah dug dé 1a 6 cac cap t trong t6 chtte ngay cang anh héng hiéu chitc ning D_Ca ba déu ding 61S chite Can To chite fi ‘A. Cac bo phan khae hau cia t6 chite duoc sip xép mot cach chin thite BL He thong céc ahiém ‘vu, cc dong cong vvige, cc moi quan hé bao cao va cic ‘kénh truyén thong nham lién két cng vige cae nhom, céc c nhan trong t6 chute C. So d6 thé hig moi quan hé bao céo va st sap xép chin thite céc vi tri cng vvige trong t6 chi D_CaA.B.C Lita chon 0125 diem ‘Chntong 676 chute Car 39 Trong cacy sau, y nao thé hién mite 46 phan quyén cang lon ‘A. Rhira quyét dah aha quan ti cap indi pha hoi y kién nha quan tri cép trén BL Nha quan ti cap utdi phai théng bio cho nha quan ti cép trén vé quyét din ciia minh, C__Sé inong cae quyet inh cia nha quan tri cap thap cang nhiéu va quan trong D. Caabvac Tita chon O135 diem Chong 676 chute Ca 40 Tah dao la ‘A. Chie nang Hen quan quin ly may moc Tita chon Chntong 7 Lanhthit bt Chitc nang én quan van dé tuyén dung, dao tao, déng vien, céc thinh vién trong t6 chtte nham hhoan than hiéu qua céc muc tiéu va hiém vu dura giao ‘Dieu khién quan he ngudi voi nga Caba déu ding Go Can 41 Phong cach Tinh dao din chi la Tap tung quyén anh ‘Don phuong ra quyét din ‘Dé cac nhom tr do raqu thute hién quyét dink Uy nhiem quyen than, khuyén khich cap dui tham gia Tra chon 0125 diem Cintong 7: Linh a0 Car 42 ‘Quan nigm Khoa hoe nghién cifu vé hanh vi coi xung d6t trong 5 hte 1a “Fhien tong te nhién, rat can dé kich thich phat tién. ‘Mot bigu bien Gen uc, chia 18 n6i bo ‘Nhiing Knae biét ‘khdng thé dung hoa “Hien ttlong bat bin thoréng Tira chon A O135 diem Chntong 7: Linh a0 Car 4B Phong cach bon phan (ahigm vu) cao va quan hé (quan tim) thap pint hop véi ‘Moi tin huéng Tinh huong khan cap, théi gian khong cho phép tranh Iuén ‘hin vién 43 thau hhigu nbém vu phi lim, CABS Tita chon O135 diem Chntong 7: Linh a0 Ca 44 Mothe théng em soat tot phai bao gom kkiém soat nm tién ligu trude cae rai 19 6 la hinh thite kim soat Do hrong ‘Dut phong Chi tiet Thuong xuyen Tita chon O135 diem Chitong 8: Kiém tra Ca Phat bigu nao sau day khong ding ‘Kigm soat la he théng phan hoi ‘Kiem soat la chive ning déc lap véi chute nding khic Late chon 0125 diem ‘Chntong 8: Kiém traC. Muc tiéu dé ra trong hhoach dinh 1a tiéu chuan dé kiém soat D. Can kiém soat trong qua trinh thu hién Truong Bé mén Trwéng Khoa (Kj va ghi r6 ho tén) (Ki va ghi ro ho tén)