SENGKALAN

Javanese Chronogram
Duration: 2 Hours (1-hour Kraton Tour and 1-hour Sengkalan Lecture).
Brief Experience Summary:
- Sengkalan Lecture class will be combined with Kraton Palace tour, however during the tour it
will focus more on explaining Sengkalan that can be found around Kraton rather than regular
Kraton tour.
- The drop point will be at Ndalem Joyokusuman (a Prince House and a restaurant for public where
foods are inspired by Kraton’s foods), prior to making reservations guest will be offered whether
to have lunch there or not, if not – the welcome drink will be served to the guest at Ndalem
Joyokusuman.
- LO will be welcoming guests at Ndalem Joyokusuman and will give a brief explanation about the
house itself.
- The experience will be started by Kraton Tour that will be led by LO of Kraton and then
continued with Sengkalan Lecture that will be hosted by Kraton Historian and also facilitated by
LO.
- Once finished, guests then will be escorted by LO to pick up the area where our car and driver are
stand by.
- Amansantis encourages the guest to take this tour by combining it with Prambanan Tour. The
ideal will be visiting Prambanan temple first then continue with Kraton Visit and Sengkalan
Lecture Class.
- This activity is available through reservation in advance only.

Reservation Flow – Guest Assistant

1. Guest Assistant should be able to explain the activities to the guest properly.
2. Once confirmed, the Guest Assistant needs to collect guest’s year of birth and guest wishes and
send detailed information to Kraton staff.
3. Guests then need to reconfirm whether they want to have lunch at Ndalen Joyokusuman or not. If
yes, GA can share the menu to the guest, Pre-Order also can be taken, however this will be based
on guest preference. Any food dietaries also need to be shared to Kraton Staff.
Experience – Bell Service / Concierge:
1. Concierge needs to prepare some items to be brought during this activity.
 Coffee Capsules (liaise with FBS)
 Cold Towels (based on number of guests x 2).
 Equil: Natural & Sparkling.
2. Once arrive, Concierge needs to ensure that guests are well-handled by LO Kraton team.
3. After the guest is well-handled by LO. Concierge then goes inside Kraton accompanied by
Kraton staff, to ensure the set up is in order, such as: Coffee Set Up, Water.
4. The concierge then will stand by to welcome the guest in front of the classroom, with cold towels.
5. Once the guest arrives in Classroom, Concierge will ensure LO to offer coffee / tea / water to the
guests and concierge will assist to prepare it.
6. When the class is about 15 minutes to finish, Concierge will leave the classroom to prepare the
car, park the car near the Kraton entrance and ensure the temperature is cooler.
7. Concierges ask feedback on guest experiences when welcoming the guest back to the car.
8. Concierge will share car location to hotel team, on the way back to the resort.