11/12

TECHNICAL VOCATIONAL LIVELIHOOD

HOUSEKEEPING

QUARTER 3
Week 5

CapSLET
Capsulized Self - Learning
Empowerment
Toolkit

Schools Division Office of Zamboanga City

Region IX, Zamboanga Peninsula
Zamboanga City
 CapSLET
Capsulized Self - Learning Empowerment Toolkit

SUBJECT &
HOUSEKEEPING 11/12 QUARTER 3 WEEK 5
GRADE/LEVEL
TOPIC Care for the Guest Property

LEARNING CODE
Perform Packing, Unpacking, Storing, and
COMPETENCY
Preparing of Guest Luggage Management TLE_HEHK912RG-If-h-5
1. Identify the steps packaging, unpacking, storing and preparing of guest
luggage management.
LEARNING
OBJECTIVES
2. Give the importance of knowing the steps of packing, unpacking storing
and preparing luggage.

IMPORTANT: Do not write anything on this material. Write your answers on the learner’s activity and
assessment sheets provided separately.

UNDERSTAND
Step of Packing and Unpacking of Guest Luggage

What You Need

• suitcase, resalable bags for shoes, plastic pillbox or film canister, items to pack
Follow These Steps:
1. Gather your Clothes
Gather all the garments you may need on your trip, then edit down your choices so you don’t over
pack—a common mistake. Put back at least half of the items you think you need.

Tip: Pack double-duty garments, like yoga pants that moonlight as pajamas. A sarong can
double as a wrap.
2. Roll your Clothes
Tightly roll softer, wrinkle-resistant garments, like T-shirts and cotton pants, and place them along
the base of the bag. Jeans should be rolled, too.
3. Place Folded Items on Top
next, fold stiffer and/or wrinkle-prone garments like starched cotton shirts and blazers. Layer
these folded items over the rolled clothes.
4. Drape Longer Pieces like Pants and Skirts
Fold longer items in half, filling the length of the bag with them, alternating waists with hems at
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 the ends.

Tip: Pick bulkier items to wear on the plane or in the car so they don’t take up precious luggage
space.
5. Add smaller items
Look for nooks and crannies to fill with smaller items, like bras and socks.

Tip: Stuff the cups of your bras with rolled-up socks to maintain bra shape.
6. Line Suitcase with Belts
Snake belts around the perimeter of the bag. Then cover the whole pile with a dry-cleaning bag.
Thanks to the bag’s slippery surface, folded clothes won’t stay in one place long enough for
creases to set.
7. Choose Shoes Wisely
Pick three pairs of shoes, like a casual sandal or loafer, sneakers, and an evening shoe –go for
styles that can be dressed up or down depending on the occasion. Wear the heaviest pair en
route and pack the others along the sides of your suitcase in resealable bags.
8. Pack your Jewelry
Stow inexpensive jewelry in a seven-day plastic pillbox or a 35-millimeter film canister. Wear any
fine jewelry en route to ensure it won’t get lost or stolen.

Packing guest luggage for their departure. Cleaning and polishing shoes as required or requested
repairing, or organizing the repair of, clothes and other guest belongings. Providing assistance in
relation to organization of guest needs and requests for things such as wake up calls, newspaper,
coffee/tea.

Monitoring the provision of establishment services to the guest both in-room and throughout the venue.
This may include:
➢ Arranging and supervising the provision (delivery and service) of room service for meals, snacks,
parties, drinks
➢ Organization and implementation of functions for the guest in their room or in a function room at
the venue
➢ Recording services that have been delivered for quality control and accounting procedures
➢ Preparing room(s) before guest arrive by providing various items such as fruit bowls,
complimentary gifts, bathrobes, chocolates or flowers
➢ Looking after guest laundry and dry cleaning needs on an ongoing basis for the duration of their
stay.

Place Clothing and Items Appropriately:

➢ Drawers – jumpers, casual shorts, T-shirts, underwear. Ensure all clothes are neatly folded and
stacked according to color.
➢ Wardrobe – shirts, trousers, coats, suits, skirts, gowns.
➢ Hang similar items together – all suits together, all shirts together. The purpose of correctly
hanging and folding clothes and other items is to keep the garments ready for use and wrinkle
free.
➢ Bottom of wardrobe – shoes: – Place aside shoes requiring attention – Position polished shoes
in pairs and stack according to color and occasions. For example casual shoes together, sports
shoes together and formal shoes together
➢ Bathroom or make-up room: – Toilet bags – Make-up cases.

SAQ-1: What are the two step of packing and unpacking luggage?
______________________________________________________________________
______________________________________________________________________
SAQ-2: Give the importance of knowing the care of guest property.
________________________________________________________________
________________________________________________________________

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 Let’s Practice!

(Answer on a separate sheet of paper.)

IDENTIFICATION
Direction: Give at least 5 steps in packing luggage. On the opposite, write an example for each. (10
items)

Steps in Packing Luggage Example

1.

2.

3.

4.

5.

REMEMBER
Key Points

Step in Packing Guest Luggage

➢ Gather your clothes.

➢ Roll your clothes.
➢ Place folded items on top.

TRY
Let’s see how much have you learned today!
TRUE OR FALSE
Directions: Write TRUE if the statement is correct and FALSE if the statement is incorrect.

_______1. Gather all the garments you may need on your trip, then edit down your choices so you don’t
over pack—a common mistake.
_______2. Tightly roll softer, wrinkle-resistant garments, like T-shirts and cotton pants, and place them
along the base of the bag.
_______3. Looking after guest laundry and dry cleaning needs on an ongoing basis for the duration of
their stay.
_______4. Stow inexpensive jewelry in a seven-day plastic pillbox or a 35-millimeter film canister.
_______5. The first to do in packing the luggage is ready the hunger and shoes.
_______6. Drape longer pieces like pants and skirts
_______7. Fold longer items in half, filling the length of the bag with them, alternating waists with hems
at the ends.
_______8. Add smaller items Pick three pairs of shoes, like a casual sandal or loafer, sneakers, and
an evening shoe
_______9. Packing guest luggage for their departure Cleaning and polishing shoes as required or
requested
_______10. A valuer is task to entertained and be with the guest in their private time.

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 ➢ https://setupmyhotel.com/formats/house-keeping/323-room-
checklist.amp.html#referrer=https://www.google.com
➢ https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.asean.org/w
p-
content/uploads/images/2013/economic/matm/Toolboxes%2520for%2520Six%252
0Tourism%2520Labour%2520Divisions/Specific%2520Competencies/Housekeepi
REFERENCES ng%2520Division/Clean%2520and%2520prepare%2520rooms%2520for%2520inc
oming%2520guests/TM_Clean_%26_prepare_rooms_for_incoming_guests_27081
2.pdf&ved=2ahUKEwie2Ln7utPrAhVvyYsBHWiPBEcQFjAWegQICRAB&usg=AOv
Vaw0-zQzewrZkWT8thKUCNu2y
➢ https://setupmyhotewl.com/train-my-hotel-staff/front-office-training/94-how-to-
handle-guest-complaints-in-hotel.html
➢ https://www.ocfurniture.com/types-of-beds-and-sizes
This learning resource contains copyrighted materials. The use of which has not been
specifically authorized by the copyright owner. We are making this learning resource in
our efforts to provide printed and e-copy learning continuity plan of this division in this
DISCLAIMER time of pandemic.
This LR is produced and distributed locally without profit and will be used for educational
purpose only. No malicious infringement in intended by the writer. Credits and respect to
the original creator / owner of the material found in this learning resource.

Developed by:

THERESE JOY B. MACALAM

Teacher I
Landang Gua National High School - ABNHS ANNEX-314803

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 Learner’s Activity and Assessment Sheets

SUBJECT HOUSEKEEPING 11/12

NAME
YEAR AND SECTION
TEACHER’S NAME
SAQ 1: What is the two step of packing and unpacking luggage?
_________________________________________________________________________
_________________________________________________________________________

SAQ 2: Give the importance of knowing the care of guest property .

_________________________________________________________________________
________________________________________________________________________

Let’s Practice!

IDENTIFICATION
I - Directions: Give at least 5 Steps in packing luggage. On the opposite, write an example for
each. (2pts. Each)
Steps in packing luggage Example

1.

2.

3.

4.

5.

TRY
TRUE OR FALSE

______________________________1. ________________________7.

______________________________2. ________________________8.

______________________________3. ________________________9.

______________________________4. ________________________10.

______________________________5.

______________________________6.

Topic: Care for the Guest Property

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Learning Competency: Perform Packing, Unpacking, Storing, and Preparing of Guest
Luggage Management
ANSWER KEY
TRY!
LET’S PRACTICE!
Any of the following steps: TRUE OR FALSE
1. Gather your clothes
2. Roll your clothes 1.T
3. Place folded items on top 2. T
4. Drape longer pieces likes pants and skirts 3. T
5. Add smaller items 4. T
6. Linen suitcase with belts 5. T
7. Choose shoes wisely 6. F
8. Pack your jewellery 7. T
Note: Students example may vary. 8. T
9. F
10. F

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 Republic of the Philippines
Department of Education
Division of Zamboanga City

EVALUATION TOOL FOR CONTENT AND LAYOUT & DESIGN

CAPSULIZED SELF-LEARNING EMPOWERMENT TOOLKIT (CapSLET)

Learning Area: Technology Vocational Livelihood Grade Level: 11/12

Title: Housekeeping
Quarter: 3
Week: 5
Learning Competency:
Establish rapport and enhance feelings of goodwill between the guest and the establishment
through principles of good communication in accordance with the establishment standards.

Instructions:

1. Read carefully the learning resource (LR) page by page to evaluate the LR for compliance to standards
indicated in the criterion items under each factor below.
2. Put a check mark (/) in the appropriate column beside each criterion item. If your answer is NO, cite
specific page/s, briefly indicate the errors found, and give your recommendations in the attached
Summary of Findings form.
3. Write Not Applicable (NA) for criterion items that does not apply in the LR evaluated.

Standards /Criterion Items Yes No

CONTENT
Factor I. Intellectual Property Rights Compliance
1. The learning resource has no copyright violations. √
2. The copyrighted texts and visuals used in the LR are √
cited.
3. The copyrighted materials used in the LR are accurately √
cited.
4. The references are properly cited in the Reference/s box √
using the DepEd LR Referencing Guide.
Note: At least 3 criterion items must be marked YES to Complied Not
indicate compliance to this factor. Complied

Factor II. Learning Competencies √

1. Content is consistent with the targeted DepEd Most √
Essential Learning Competencies (MELCs) intended for
the learning area and grade level.
2. The MELC is subtasked into learning objectives based √
on the Compressed Curriculum Guide Syllabus (CCGS)
of a specific learning area.

Note: These 2 criterion items must be marked YES to Complied Not

indicate compliance to this factor. Complied

Factor III. Instructional Design and Organization

1. The LR contributes to the achievement of specific √
objectives of the learning area and grade level for which
it is intended.
2. Sequencing of contents and activities from √
UNDERSTAND, REMEMBER and TRY within each
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 lesson facilitates achievement of objectives.
3. Content is suitable to the target learner’s level of √
development, needs, and experience.
4. Content reinforces, enriches, and / or leads to the √
mastery of the targeted learning competencies intended
for the learning area and grade level.
5. The LR develops higher cognitive skills (e.g., critical √
thinking skills, creativity, learning by doing, problem
solving) and 21st century skills.
6. The LR enhances the development of desirable values √
and traits such as: (Mark the appropriate box with an
“X” applicable for values and traits only)
√

Note: At least 5 criterion items must be marked YES to Complied Not

indicate compliance to this factor. Complied

Factor IV. Instructional Quality

1. Content and information are accurate. √
2. Content and information are up-to-date. √
3. The LR is free from any social content violations. √
4. The LR is free from factual errors. √
5. The LR is free from computational errors (if applicable) √
6. The LR is free from grammatical errors. √
7. The LR is free from typographical errors. √
Note: At least 6 criterion items must be marked YES to Complied Not
indicate compliance to this factor. Complied

Factor V. Assessment
1. The LR provides useful measures and information that √
help the teacher evaluate learner’s progress in mastering
the target competencies.
2. Assessment aligns with the learning competencies. √

3. Assessment provides clear instructions in the TRY √

section.
4. Assessment provides correct answer/s. √
Note: All criterion items must be marked YES to indicate Complied Not
compliance to this factor. Complied

Factor VI. Readability

1. Vocabulary level is adapted to target users’ experience √
and understanding.
2. Length of sentences is suited to the comprehension level √
of the target user.
3. Sentences and paragraph structures are varied and √
appropriate to the target user.
4. Lessons, instructions, exercises, questions, and activities √
are clear to the target user.
5. The LR provides appropriate mother tongue for the √
target user.

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 Note: At least 4 criterion items must be marked YES to Complied Not
indicate compliance to this factor Complied

LAYOUT AND DESIGN

Factor I. Physical Attributes
1. All necessary elements are complete. √
2. Cover elements are correct and complete. (i.e., w/ grade √
indicator & learning area, CapsLET title, quarter,
headings, division tagline)
3. The CapsLET follows the prescribed learning area color. √
4. The LR observes correct pagination. √
5. Contains accurate learning competency and code. √
Note: All criterion items must be marked YES to indicate Complied Not
compliance to this factor Complied

Factor II. Layout and Design

1. The LR follows the prescribed CapsLET template. √
(maximum of 10 pages and minimum of 3 pages)
2. The LR follows the prescribed CapsLET paper size √
(long bond paper - 21.59cm x 33.02cm).
Note: All items be marked YES to indicate compliance to this Complied Not
factor. Complied

Factor III. Typographical Organization

1. The LR uses appropriate font size (12 or 14) and styles √
(Calibri Body, Arial or Times New Roman).
2. The LR follows the rules in the use of boldface and √
italics.
Note: All criterion items must be YES to indicate compliance Complied Not
to this factor. Complied

Factor IV. Visuals

1. It contains visuals that illustrate and clarify the concept. √
2. It has images that are easily recognizable. √
3. Layout is appropriate to the child. √
4. Text and visuals are properly placed. √
Note: All criterion items must be marked YES to indicate Complied Not
compliance to this factor. Complied

Recommendation: (Please put a check mark (/) in the appropriate box.)

Minor revision. This material is found compliant to the minimum requirements in all six factors. Revision
based on the recommendations included in the Summary of Content Findings form and LR with marginal notes
must be implemented.

Major revision. This material is non-compliant to the requirements in one or more factors. Revision based on
the recommendations included in the Summary of Content Findings form and LR with marginal notes must be
implemented.

For field validation. This material is found compliant to all factors with NO corrections.

I certify that this evaluation report and the recommendation(s) in the summary report are my own and have been
made without any undue influence from others.

Name/s Signature/s
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 Evaluator/s: JAYRALDINE D. QUAOIT Ed.D.

OLGA A. GUEVARRA Ed.D.

MILA B. BARACA

Date accomplished: 07-12-2020

Note:
This tool is anchored on the Guidelines in ADM Content Evaluation, Guidelines in ADM
Layout Evaluation and Level 2 DepEd Evaluation Rating Sheet for 2 DepEd Evaluation Rating
Sheet for Story Books and Big Books.
.

Summary of Content Findings, Corrections and Review for Locally Developed

CapSLET

Title of the CapSLET: Housekeeping Grade Level: 11/12

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 Quarter: 3
Week: 5
Part of the Brief Specific Put a check mark
CapSLET/ description recommendatio
Paragraph of Errors/ ns for
/ Line / Findings/ improving the
Page Observatio identified Not
number (in ns criterion Implement
Implement
chronologic ed
ed
al order)

Legend: (Type of Error) C - Content, L – Language, DL – Design and Layout

Other Findings: Write additional comments and recommendations not captured

in the evaluation tools used.
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________

Prepared by: Date accomplished:

JAYRALDINE D. QUIAOIT 07-12-2020

(Signature Over Printed Name)

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