Quality management:

This is the process of identifying quality requirements and/or standards for the project and its
deliverables and documenting how the project will demonstrate compliance with quality
requirements and/or standards.
Quality planning is often performed simultaneously with other aspects of project planning.
Quality of the project deliverable is integrated with scope planning as requirements are
translated into specifications with clearly defined qualitative and quantitative parameters and
measures based on standards and industry practices.

Once the various aspects of planning are complete, the project manager leads the team in
sorting out any inconsistencies. The team then takes the completed project plan to the
sponsor and other stakeholders for approval. Once the plan is accepted, it is communicated
widely, and the project execution formally begins.

Development of Contemporary Quality Concepts:

Quality Gurus
Arguably the most influential quality guru was W. Edwards Deming came up with Profound
Knowledge System.
The profound knowledge system:
Systems: Interactions occur among parts of a system, and parts cannot be managed in
isolation.
Variation: Managers need to understand common and special causes of variation and then
work to reduce both.
Knowledge: Managers need to learn from the past and understand cause-and-effect
relationships to predict future behaviour.
Psychology: Leaders need to understand what motivates each individual and how different
people and groups interact.

Joseph Juran, who was a contemporary of Deming. Juran is perhaps best known for his Quality
Trilogy of quality planning, quality control, and quality improvement.

Much of the work of these pioneers and many others has been incorporated into three
popular frameworks that many organizations use to define and organize their quality.